BetNeptune Review

Good quality items but quite expensive. 1* given because of a very poor customer service that in no way matches your expectations after making an expensive purchase. I made an order that is to be delivered in 4 batches across 5 months and I was charged for everything straight away rather than on delivered items.When wanted to return part of already delivered items, i submitted an online request as instructed. When still not having a return label after two days, I had to chase twice making phone calls and wait so someone can create a label for me.Now, I can see that for last 5 days the other part of my order is available online but still not despatched to me. I sent an email asking why and if would this be faster if I make a new order and cancel the existing one. No reply after sending two e mails already.I am going to cancel the entire remaining order as I do not want to deal with such a poor customer service. Shocking experience!

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First time visiting the Neptune store in York, and was not disappointed. A beautiful store, and great, customer service, another visit planned very soon.

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Our garden furniture was delivered by two lovely and very helpful men. Everyone at the Canterbury store has been superbly helpful and efficient.

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I ordered a new table and it was immediately available and delivered within a week by two very pleasant delivery men.

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Neptune were due to deliver on Tuesday in a 3 hour window. Nothing arrived and no contact whatsoever. Emailed today to say short of staff but presumably those working had a telephone?? Today Wednesday and the same happened again. Rang Natalie our contact at distribution but receptionist said there was no one available to take the call. Just how bad can it get!! Sent an email late afternoon but still no reply and no idea where our table is. Totally unreliable company. Very upset and very annoyed.

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We went into the Winchester store to order a care kit for our Arundel table, ended up buying 2 hurricane lanterns in the sale then said we needed a touch up pot for our Havana Lloyd Loom chairs and they very kindly gave us an eggshell and emulsion tester pot for free. Great service and lovely products.

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All my experiences with Neptune and their delivery service have been extremely positive.I have always been delighted with my purchases.

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I work for neptune swindon and must say its the best company I have worked for love the products I’ve worked as a drivers mate and its a great feeling unboxing the customers furniture and putting it in place for the customer to enjoy I have brought Neptune products myself and every peice is fantastic im now working within the warehouse and still get to meet very nice customers through the outlet

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Fast and efficient from ordering to delivery. Our delivery men (we think from Swindon) were brilliant! Very friendly and professional. Very small part missing which was sorted out on the spot and delivered to us by post within days. Very impressive, thank you! We love the bistro chairs which look great in our conservatory.

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First time visiting the Neptune store in York, and was not disappointed. A beautiful store, and great, customer service, another visit planned very soon.

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Beautiful store and very helpful staff. Top end quality furnishings, paint and home ware. Their paint is better than other top brands and is competitively price. The store where ideas are born and beautiful homes are made.

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We had a new kitchen fitted by Neptune and had excellent service throughout. The kitchen designer (Patsy) was very impressive and I chose Neptune because of the ideas she suggested. Kitchen fitter (Carl) was brilliant with great attention to detail and he really went above and beyond. Everything was overseen by John, the Project Manager, who kept in touch throughout the whole process. We are absolutely thrilled with our new kitchen.

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Thank you for Neptune team for their patience and customer service. This is appreciated. Maria

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The whole experience was amazing. Very accommodating, delivery as agreed with all packaging removed.

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I needed a small tin of paint ..a sample one. I was given as much courtesy and help as if I was having the whole kitchen redone. Thanks Hove.

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Although friendly, staff were not confident in proving information I needed when ordering fabrics. Perhaps they were new and needed more training. I hope this is helpful.

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Staff were super helpful and not pushy like some competitors. Great quality products at reasonable prices.

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Love Neptunes designs. They create timeless pieces that would fit any home. Love shopping at Neptune, friendly staff and always very helpful customer services team.

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Very pleased with the service I received from Neptune.I ordered some new lampshades and they even let me take one from the shop to see if it was suitable for my lamp.The staff are helpful friendly and very professional.Will definitely be back

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Good quality sofa bought online and delivered on time by courteous delivery team who clearly took great interest in providing a good service

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I bought some lovely herb plant pots in the sale. They are really nice and different and look great in the kitchen. Good price too. The order came quickly, sooner than expected.

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Easy to use website,delivery was prompt.Products are always great quality.Love the instore experience,showrooms are always so inspiring.

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We bought a dining table and chairs, but after delivery we noticed a small splinter on one of the leaves. We emailed the store manager at Bath who responded very quickly telling us that the customer care team would be in touch. The next day they telephoned and arranged a date to deliver a replacement table. No questions asked, no attempt to fudge the issue, no discussion needed. Excellent service from all involved at Neptune.

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Placed my order over the phone to collect from store once in stock. Very helpful staff, easy ordering process and quick delivery. We absolutely love our new clock!!

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Beautifully designed and very well made furniture. A thoughtful, professional company to deal with. Helpful advice throughout the process from the staff in the Cheltenham store. Very good delivery and white glove service.

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Every order recently arrives either damaged or with pieces missing or both and then you have to wait weeks whilst they correct it. The delivery team were unhelpful, surly and arrogant.Showroom staff are lovely but let down by the quality of anything that needs painting as there is zero quality control in their paint shop. The delivery team reluctantly painted a damaged chair and left ink paint on a newly decorated windowsill when they put the lid down.

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We have bought full kitchen units, garden furniture and lately King size bed. Neptune offer delivery and installation service. The Neptune employees are always polite and considerate, clean and respectful of your property. Very happy for their quality products and services. You paid a little extras and it is worth it. Highly recommended.

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Found Neptune staff to be very helpful and friendly in choosing furniture for our new home. Delivery arrangements were faultless.Would definitely use again and recommend to family and friends.

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Delivery was 3 days early and the guys delivering the chairs took great care and took away all of the packaging

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We’re looking to redecorate our lounge, and having visited the Neptune store in Bury St Edmunds and seen the wonderful ways in which various rooms have been decorated and set out, I was keen to try to emulate this at home. The Mood Board Workshop seemed a good place to start and I’m so pleased that I was able to attend the one on the 10th August. Thank you to all the staff involved in the preparations for this event and to Jane for the way she ran the session and her thoughtful suggestions. I came away feeling inspired and wanting to change the layout of the room and redecorate straight away. A thoroughly enjoyable and useful way to spend two and a half hours. I would certainly recommend this workshop to anyone considering redecorating, particularly if they want to get the right ‘flow’ and ‘feel’ in a room.

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Fabulous. My favourite shop for homeware and ideas for the home. The staff in the shops are some of the best I have encountered. Similar experience online

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Stitching poor on one side of the Sun Umbrella and stone base is not large enough to prevent blowing over (including table) if theres a gust of wind.

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Good company, kept in touch with me so I knew when items were coming, the glass vases are lovely on my dining table. I used the online shop.

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The team and particularly Sally were such a great help suggesting items that helped transform my dining room. Nothing was too much trouble and the result was fantastic, thank you!

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The Wimbledon store was very helpful with a good selection of good quality furniture and accessories.The staff, were very knowledgeable, Gianni in particular was very helpful and made the task of selecting new furniture very easy.Can always recommend Neptune and their products.

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Popped in to the Wimbledon store last week, and was greeted by the most beautiful smile, Gianni was extremely knowledgeable and had such I great eye for detail and amazing suggestions. Will most definitely be returning to places a large order soon!

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Great service supporting a great Range of items. In our case the 3ft 6″ Side board. Also the 4 new Dining Chairs. Would not hesitate to recommend to Friends and Family.

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I bought a small Corinium jug which seemed unfinished inside as there were bits of ceramic stuck on the bottom inside plus a black line around the bottom. I did email customer service with photos and was told someone would get back to me in a few days, however no one did and I was sent a replacement several days later which unfortunately had the same thing on the inside. I also queried that it had a sticker which read it was not suitable for water although on the website it said suitable for flower water. I have shopped many times at Neptune online and am very disappointed with the lack of customer service.

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Very happy, the service everyone was wonderfully attentive. It took a long time before the furniture was delivered however.

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After spending over 30,000 pounds with Neptune for our new house we were very disappointed to receive delivery of a sofa with very poor workmanship.We have pointed the faults out to Neptune but they do not agree. We always understood that any product could be returned FOC but this is also not correct. Neptune are damaging their own reputation by taking this attitude.We were otherwise very satisfied.

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Absolutely love the design, neutral colourings and quality of the products. Best of all LOVE the free reusable bags with purchase.

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Really excellent service from the Neptune team. Attention to detail was outstanding, and any little problems that arose (due to structural problems in the house) during the installation were resolved patiently and intelligently, and the final result is a stunning, well designed kitchen which has transformed my home, and undoubtedly added considerable value. I have always wanted a Neptune kitchen, and I love it!! Special thanks to Patsy, Carl and Liam.

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A lovely visit – the staff were very friendly and helpful and the showroom was full of gorgeous things.

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We have bought several pieces from Neptune over the last 3 years. Always had great customer service and purchased outstanding quality goods from furniture to glass and ceramic pieces. Friendly staff who always make a visit such a pleasant experience.

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As usual great experience in the store and love the products that I purchased.Great service and lovely items always in the store.

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This company is truly awful that has lost its way. Ive experienced so many issues with customer services at their HQ, and wouldnt wish anyone ever having to deal with them.

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Very good customer service and quality products, but rather pricy. Helpful ordering over the phone, and reasonable delivery timescale bearing in mind that we had requested custom painted furniture.

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Jess and all the team at Neptune Southport have been amazing. They designed us two rooms (whilst also giving me lots of tips about other rooms and colour schemes) and they both look fantastic. Nothing is ever too much trouble and they kept us updated all the time about timings etc. The quality of the furniture is fantastic and if you have any problems the customer service is brilliant (not that we really had any) though it is quite evident that they want you to be 100% satisfied with absolutely everything. Worth every single penny for the seamless service, design and quality. Also what I really liked was the fact they are not at all pushy, clearly their products sell themselves! Thanks Jess in particular – you have an incredible eye and really took the time to listen, understand what we wanted and our style and then deliver amazing results! No hesitation whatsoever in recommending Neptune!

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Lovely store with beautiful, unique, high quality furniture and accessories. Excellent customer service from friendly and helpful staff.

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Nightmare from beginning to end – lack of staff knowlegde, head office cancelling the order but the shop not knowing, 3 different delivery days. Lovely furniture but sort the process out

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