BetNeptune Review

Lovely working with Patsy Williams (Designer) who made us see the potential in the space that we were creating in our kitchen. Patsy listened to what was important to us and was always warm, welcoming and responsive to our questions.

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We are so thrilled with our new kitchen! The team at Neptune have been amazing, from designing, to sight visits right through to installation. Chloe & Jame’s professionalism and technical expertise along with their attention to detail has meant the entire experience has genuinely been a pleasure. Cannot recommend them highly enough!

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Excellent Customer Service by the Canterbury team. Prompt and efficient delivery by a friendly team of experts. Loving our new Suffolk table and sideboard.

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Friendly staff. Beautifully presented store. Great products. Delivery faultless and efficient.

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Shockingly disappointed. Receive a Cheltenham sofa set as a gift. Within a few months we have rust on the sofa. I have contacted Lucy and Toby at Neptune and they seem to think sending out a nail varnish size paint is the resolution. I know this set cost several thousand pounds I do not think this is in anyway except-able for what is high end garden furniture. Toby promised to come out to see this for himself yet despite my emailing and calling at least six times, he fails to come back to me. I think it might be necessary to take legal advice to resolve this shocking situation.

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Personal service does still exist! The Guildford store were great in both advising me and handling a very smooth post-visit order.

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Ordered 4 wardrobes and 2 chests of drawers. On delivery every item was damaged. I had to constantly contact them to organise replacements. The replacements came and again all damaged and I am still now awaiting responses to my requests let alone replacements which is now over a month ago Also some of the furniture that got delivered initially was damaged and repaired not brand new and rather than going to an outlet shop it got delivered as brand new straight to me

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Delightful people – thoroughly pleasant , professional, friendly and extremely helpful ! Love the products and delighted with my purchases

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Products purchased were high quality at a reasonable price & the delivery service was excellent. Online ordering to arrival was simple & effective process. I will definitely be using Neptune Home Delivery service in Ireland again.

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I had the loveliest morning at the Moodboard Workshop last week. Jane and Bethan organised a very enjoyable event and it was so fun seeing my vision come to life. I learnt a lot from the session and will certainly be booking onto more in the future!

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Hi I have recently had a lot of visits to the knutsford Neptune shop where I have had a lot of support with the planning and advice when buying the paint for our kitchen. Stevie has given me a lot of support and advice which has been invaluable. Due to this we returned for more paint and have now decorated our hallway and about to start on our lounge. Coming to Neptune in knutsford is such a lovely experience and we thank Stevie for all her support whether in store or on the phone .

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Once again service and information was excellent. Goods arrived exactly when planned and I was kept informed by e-mail all the time.

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Paint was very quickly dispatched, great quality and an amazing choice of colours which are a bit different from usual popular supplier. Overall Im very happy with my choice and would recommend shopping with Neptune

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Very disappointed with the quality of the parasol. And the fact i has to put it together!

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After serval months admiring the Edinburgh Round Mirror from Neptune I purchased the item to celebrate our 5th wedding anniversary. The mirror arrived and was perfect, the only down side was putting the mirror up on the wall. I class myself as having strong DIY skills, that said this mirror challenge me with great frustration as the amount of measuring to ensure the screw hole points on the wall were correct took more time than needed.Neptune , would you please give future customers a helping hand and provide a very simple paper template of the fixing holes, which can then be easy transferred to the wall. It would make placing the mirror on the wall so much less painful.

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Working with Jane and Bethan at the BSE Neptune location was a breeze. From our first design consultation with Jane, to regular order updates from Bethan – everything was top quality in terms of customer service. Although there was a slight delay on a couple of our items, that was inconsequential compared to the transformation of our family living room and additional areas of our home. Thoroughly recommended and we’ll be back again in the future, no doubt!

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Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.

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Staff at the Winchester store are always friendly and helpful. My recently placed order with them arrived quickly. I have also previously had my kitchen designed and fitted by them. Extremely happy with the finished product and customer service.

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Kitchen experience was a nightmare. It took over a year to correct all the problems, with myself making the phone calls and chasing all the time . Awful experience. Compensation was 500 pound gift vouchers. Insult!

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Swift delivery and by two really great chaps – super helpful and nice and ensured the sofas were in place and ok.

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Easy to order online and when I had a query the customer service team resolved it straight away. Took some unused paint back and refunded straight away – great paint too ?

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A big thank you to Neptune of Bury St Edmunds. We are absolutely delighted with our new kitchen. Sophia Lemondine-Martin did a great design and her colleagues Connie Hall and Rob Fruin ensured that the installation by Craig and Dean went smoothly and to plan. Thanks also to fabulous painter Mitchell.

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Beautiful item of furniture and cannot fault the customer service from start to finish.T

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Chose Neptune Hove to design our new kitchen and we are delighted. The planning and design process was great and we got good advice and support from the team – Laura, Heidi and Gary. Craig and Dean were really knowledgable and experienced installers for Neptune. Great job. Everyone made this a smooth process for us and we love the kitchen.

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The bed was delivered but there were no main fixings. The date for these to be delivered was a fortnight later. I have just been informed that the men do not have the fixings on board for todays delivery.Mistakes happen but not twice. I suggest that you look at your logistics

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Elise and Laura at the Neptune store in Bury St Edmunds were both extremely helpful, friendly and professional and, most importantly, never pushy. I cannot fault them for being a great help with my dining furniture. I felt very valued and was very happy to give them my business. I look forward to receiving the items as soon as possible!

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We visited Neptune in Chichester to look for inspiration and furniture Gemma helped us to look at colours and explore ideas with different furniture & fabric options She was lovely, informative & full of enthusiasm No pushy selling – we have some ideas to explore & will return Thank you

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We took our daughter, who has just bought a flat, to the Hailsham branch. We’ve used this branch to refurbish our kitchen and have bought several other items of furniture. The service has always been professional and friendly. Our daughter fell in love with the store and bought several items. As usual the service was first class. We will be returning.

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We love all the furniture we have bought from several stores in Surrey and our new home looks wonderful. However we were a little disappointed when one piece of furniture arrived damaged twice. Thank you to Sarah at Guildford for ensuring on the next delivery this was in exceptional condition.

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A lovely friendly welcome when we entered the store in Hove we were offered a delicious coffee. Loved the cups so I purchased some! I wish every store was so customer friendly!

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The staff are always so helpful and lovely making my trip to my favourite place even better! The layout and ambiance of the store is so relaxing and inspiring!

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Easy ordering and swift delivery. Delivery guys were very considerate and helpful. Good quality chairs.

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Great service in the shop and received my goods really quickly from your warehouse.

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This was a first class experience and the best store I have been too so far and I have visited a few over the years !The hospitality, professional service and the store lay out was excellent nothing was too much trouble. It was so inviting and homely and very dog friendly too – Teddy the dog was greeted with a treat.Whilst this is not my closed Neptune store it will be one I will be coming back to soon as the experience was worth the drive.The quality of the products and furniture are top class as always .thank you Southport Tracy

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Always nice to visit the store but a good reliable service online too

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We are a repeat customer of Neptune and most of our home is filled with their excellent products. Delivery was timely and very efficient.

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Just a great team at Colchester Neptune. Mandy and Sarah were so helpful today 15/423, great experience and knowledge of their products Thanks very muchLynn & Dave ..

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Superb service from incredible staff. Diane, Mandy and Sarah, I cant recommend them highly enough. Thank you.

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Thanks to Emma Leigh who helped me with flowers yesterday. She was brilliant.

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No notification of delivery, parcel (packed in cardboard left outside back door in heavy rain

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Friendly helpful staff – quality products – attractive showroom

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Staff very pleasant and helpful. So far everything has turned up on time. Very happy.

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Always inspiring to shop and browse in Neptune, Bristol, no pestering by staff, just genuine advice. All very comfortable, it is possible to imagine living there.Everyone should visit and then they would realise this experience is exactly what home shopping should be.

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The whole experience was fantastic from visiting the Chesham shop , the ordering and delivery service to the guys that came to make and fit the furniture .I would highly recommend.

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We are delighted with the beautiful kitchen designed by Danica at Neptune. The service we have received from Danica from our first meeting through to her final visit after completion has been wonderful and we have very much appreciated the friendly efficiency of all the other members of the team too, particularly Kathryn and Greg who have been incredibly helpful. The Neptune kitchen is a delight, and cooking and entertaining in it a huge pleasure. Thank you to all at Neptune.

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I attended the colour consultancy course last week in store. What an interesting and informative afternoon. Simon explained about colour, tones and even light bulbs ! All in all a helpful and enjoyable talk. I have since purchased the paint for one room in our current renovation project and have ideas for the others. Well done @neptunechichester ?

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We had an excellent experience with Neptune Wimbledon designing and installing our kitchen. From our initial consultation through to realisation, Lucy was there every step of the way to keep things on track. She was able to take our long list of wishes and conjure up a fantastic design. She went above and beyond our expectations and has such good taste and ideas it made the whole process a pleasure and we really didn’t need to change anything she suggested. Malcolm and Dan the kitchen fitters were absolutely marvellous too. We would definitely recommend Neptune Wimbledon.

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The whole team at Bury SE have been amazing, but especially Sophia. She listened to what we wanted, gave great advice and designed the most amazing kitchen. We love it! I would not hesitate to recommend Neptune.

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The quality of the products is exceptional and the so is the customer service. I highly recommend Neptune. Both online and in store. The people who work here are so lovely and knowledgeable and they are genuinely interested in your projects and want to help.

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A wonderful afternoon spent at Neptune, Chichester for a Seasonal Colour event. First time I have attended one of Neptune’s events and it was most enjoyable. Professionally delivered by Simon Temprell, their Interior Designer, it was extremely informative with a wealth of information delivered to us all backed up with a beautiful powerpoint show. Simon made it so interesting with amazing nuggets of information taken away together with a lovely goodie bag. Chichester Neptune staff provided us with refreshments all afternoon and thoroughly looked after us. Sadly too many names to mention, but Debs was very welcoming on arrival and made us feel thoroughly relaxed and comfortable and this continued throughout the afternoon. Thank you ALL for a fabulous event.

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