Casumo Casino Review

Has been great so far Decent wins off low stakes fair R,T,P payout petty quick horse racing prices very competitive on sports side of site can’t fault at the moment 👏

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The customer service is very bad!!! I have been waiting for 3 days!! and I have still not received anything!! When a customer follows it up and asks where is my withdrawal, they request for KYC which i submitted !! The hassle is just too much man. Solic is better for me!

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Hey CASUMO [ STEALING AND ROBBING ] I’m still waiting yu to reactive my casumo so I can contact directly as yu asked me to do it on here when yu replied !! So why yur coming here and acting like innocent making me apologise on here than after keep ignoring my emails what liar useless gambling site!! I know never ever seen worse gamble site not in UK I think all world !!! Anyway I contacted to GAMBLE COMMISSION ABOUT YOU !!! JUST WATCH ME HERE!!

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Finally hay@casumocom got back to me saying now it will take up to 8 weeks to look into a refund such utter rubbish coming from them 8 weeks to say yes or now there quick enough to take your money when u deposit but if there’s a problem on there side they won’t refund your money that quick or if at all people should not use this site as if there’s ever a problem they won’t sort it out just fob you off with utter rubbish and crap

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I’m going make two reviews this one about casumo Customer service support I need to give a lot of respect and Credit to Jeffrey, what a fantastic host. For my first interaction the way he conducted himself without doubt made me feel that at casumo casino they respect your loyalty playing with them it gos a long way when a casino employee shows gratitude for you playing with them by giving a littleJester.. I’ve been online since 2010 and there’s so many casinos out there to choose from but from my own experience you get the feel of the casino gameplay on the slots .If you have a favourite game like myself, you know how they play what the correct spin value of win will be from the symbols that come inI assure you, I will make another review in the next coming weeks I’ve not taken any win or withdraw at the moment. I have had good wins but I play to win Big and enjoy it from my own gameplay and my communication with Support host agent JeffreyA highly recommend this casino have trust in my reviews i been a playing online for yearsAnd the casino is out there where you cannot get any decent win. I could name a few! Example, if you understand online slots and you’re looking for a decent casino, you know by me sayingWilliam hill is the worst online casino I do suggest come play here at this site in three weeks time I will give a review, but I’m sure it’ll be okay

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Not totally sure what I’m doing yet but I’ve just used the live chat option and found it very useful

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Another year with my money in your account. You must have a lots of our cash in hostage. No way ill see it again dont go there.

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Still waiting for a response about my refund emailed hey@casumocom number of times but still no reply take it I won’t be getting my £1600 back from the shambles of a casino site iv played other sites before and never has it taken this long to sort a problem out it’s just a lie they keep saying waiting for a response from game provider it’s so hey@casumocom why ain’t you replying to my emails is it because I won’t be getting my refund from you

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Hey CASUMO [ robbing people] FINALLY I got response from you thx to TRUSTPILOT giving us this opportunity and service!! Otherwise this scumbags Ltd companies never answer or take any action for fixing [paying back ] problem that they caused [ROBBING PEOPLE] so I’m still nor able to access to my account but yur asking me to contact directly via live chat or via email? HOW? OPEN TO MY ACCOUNT SO I CAN CONTACT otherwise I ll be keep writing reviews on here until yu active my account back ok!!!

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Started playing roulette had £1600 in my account started spinning the wheel it crashed saying I’m playing 2 games at once and it took all my money no happy about this tried going through live chat they said send email to hey@casumocom to get a refund and guess what still waiting for a response I know I won’t get one as they just ripped me off my bad I spose shouldn’t gamble but for sure this site should be looked into about taking peoples money

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And the award for the most shi**y and money sucking casino goes to casumo!!🤗 i can’t count how damn much money i spent just today, and what did i win? Well, nothing

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HELLO CASUMO AND HIS THIEF CREWS!!I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a “verified account” message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They took £2,000 from me through unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.

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So good, but so bad.Where to start, a complete mixed bag here. The game selection, amazing. I felt that the games were fair on RTP, very good for bonuses.I really like the site layout, promotions all good. I can see why this is a popular casino. Live chat, again cannot fault. Very responsive, very attentive.So that’s a lot of good to be said. But my score is low because of the bad. The bad is withdrawals and verification. Been trying to withdraw since March, it’s frustrating. The verification is intrusive – you are not allowed to hide transactions on your bank or e-wallet statement, due to “the system not being able to read it”. This is an invasion of privacy.Then the time to get verified is slow, lethargic and rarely are updated on progress other than to decline what you have sent.To summarise, if a casino doesn’t like (refuses) or does everting it can to prevent payout. Then you must forget all of the good parts about the experience! Disappointed but forever hopeful I will get somewhere in the near future.**This company would rather deal with eCOGRA than pay your money just to delay you further in getting your funds**

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Casumo is a big zero. Zero like nada. They have my money and I will never see it again.

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Fast payouts and fun game plays

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Joke site. Absolutely rubbish. AVOID AVOID AVOID

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Dreadful, absolutely dreadful. Honestly guys I know the majority have given bad reviews but the 5 stars are clearly fake. Having spent 3 days on the site and at £190 net with 1 £30 withdrawal from one good bonus the rest. I span through 40 20p spins in a row without a single won. Clearly rigged. They’ll say its regulated etc but they lie

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Normaly a company solve a issue. This one never so be careful with your money.

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Joined yesterday, forgot password 2nd time I wanted to log in. Reset password did not work, no code was ever sent to me.customer service just said issue was resolved!? Tried to contact them again but no response! Meanwhile I sent them my info! I have $100 still in my account & $160 in bonus. What a rip off, not sure what to do next, wondering if they’re legit at this point..

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Erik. The customer service team, really took his time to understand me and I couldn’t respect the guy anymore for helping me

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Roulette its joke every spin next to my number just losing spin after spin after spin it’s ridiculous losing is 1 thing getting ripped of is ridiculous and unfair only joined couple of days ago sadly disappointing won’t deposit again

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Excellent personal customer service. Made to feel valued. Great selection of games and fastest withdrawal of any casino I have ever played. Can’t go wrong. Jeffrey helps me often on the chat and his service is always on form, efficient and valued by me. Casumo rocks!

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0 service when your are vip on weekend . Big let down

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You report a game broken they dont do anything about it ive lost 80 and im not happy it never paid one bonus kept going off saying tecnical error yoy report it twice and they do nothing

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Shocking returns on the lower rtp versions of games. These from my experience never pay well. £200 plus deposited, highest win has been £22.50. Its not about winning or losing, its the manner in which it is done. Being offered 4 free spins for levelling up which costs over £20 is just an insult. I’ve been signed up less then a week and i will not be returning. Much fairer, honest sites to chose from.

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Disappointing. Signed up, won a few bets, payouts fine. Then they started making me jump through hoops with verification. When I finally completed all the steps they kept adding, they informed me I would no longer be eligible for bonuses. What a waste of my time.

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So far in the week since signing up my experience on the casino side has been dreadful. I’ve made probably 10 deposits which have returned zero gain. Casumo offers the lower rtp versions of games and these always return badly. The customer support was very friendly, polite and as helpful as they can be with thier limited authority.

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Well I didn’t know that the casino could take money from your bank account I won $250 withdraw it it was paid into my account then taken out twice so they reversed it 2 x$250 put my account in overdraft the bank said they have more or stolen from me have proof of this if anyone wants to view this

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Worst site ever dont get scam they have my money in my Casumo account for years. Not even gain on playing. They dont want do give me my money back. Imagine if it was winning some money.Dont get fool

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Just like others have said terrible win rate. Bonuses no-more than £10 on 50p stakes

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Dodgy mofos that do NOT honour free bets in basic terms when they should have been awarded.

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Definitely one of the better casinos never had any issues with them .

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NO STARS….ABSOLUTELY DISGUSTING DISPICABLE SITE OF CROOKS …..50 POUNDS ON 20P SPINS AND NOT 1 SINGLE FREE SPIN… UTTER UTTER JOKE …… STAY OFF THIS SITE IF UOU KNOW WHAT’S GOOD FOR YOU ….DO NOT BOTHER REPLYING TO THIS REVIEW IT WILL FALL ON DEAF EARS YOU CROOKS..

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Total con…opened up an account and deposited £20,started playing the slots with real cash and ended up winning £35 on a bonus but only received half off that as other half went in to bonus funds which I think is a con as I was playing with real cash founds also they were taking 9p from my bonus funds with every spin I made which isn’t fair…will never use this site again and have asked them to close my account!!

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How do I get the when you play, play okay off the screen

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Casumos slots have great potential and fair odds I won over 8000x my stake on a single spin my biggest ever win..When I did the first withdrawal I received it immediately and they approve withdrawals really fast.BUT.. I had to wait a few weeks to see most of the money actually in my bank account, there were problems with their payment provider and seems like its was not really the casinos fault.Casumos live chat and email support were good and it was all fixed, was just matter of waiting a while to get it all sorted out..!

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Fast and quick handling of my problems. So helpful and made it so easy to deal with everything. Great site and recommend fully

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I made a withdrawal it’s been a week yet not received. They said the sent it. I presume they haven’t it’s all a lie. Also my account was verified before. Funny soon I requested the withdrawal they asked me to verify again lol. Would not use them again. Advise you to stay away too.

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Everyone should avoid using this company since it is run by completely incompetent and inept people. I’m going to make this very simple to understand, They are claiming they awarded me a free sports bet – they didn’t. I’ve been to the highest level with these people and they still can’t seem to understand! I cannot believe an entire company full of people who have looked at this keep coming up with the same WRONG answer. Initial welcome bonus for sports is 50% back up to £25 as a free bet. This only counts for accumulator bets and you have to opt in. I have screenshots showing the exact bet, both before and after it was placed. This bet was a 4 horse racing accumulator. THIS IS THE BET WHICH QUALIFIES FOR THE WELCOME BONUS! The box is ticked, the bet is placed with £20 CASH and it says SECOND CHANCE which is what it’s opted in for. They claim the £20 bet is a free bet! Slight problem, firstly (and I have got them to admit this via live chat) a free bet when placed and before anything has run has no cash out value – my £20 CASH bet (which they continue to claim is a free one) has a cash out value of £18.01 in the screenshots I’ve provided. How? This proves beyond all doubt that it is a CASH bet. Also, if I was awarded a free bet for the value of £20, where is the £40 cash bet I’d have had to have placed to get that £20 free bet? There isn’t one is the simple answer. I have presented the evidence and explained this over and over again, they are so stubborn and ignorant that they refuse to reply now. The value is irrelevant, I am going to take this case to IBAS just to prove these utter nitwits wrong. They have no clue about betting, I feel sorry for the complete twit who wrote 5 paragraphs to me in what seemed to be a professional manner only to back a complete falsehood. There is no way I am wrong and I wish I could post the images here for all to see. Everyone needs to know that the majority of staff who work for this company are at least one of the following: dishonest, stupid, stubborn or a combination of those things. You all also need to know that when they reply claiming they want contact to resolve issues from these reviews, they don’t even respond. They just try to make it look like they are the reasonable ones and the customers complaining are not. This is my final word on this until IBAS resolve it or somehow a reasonable person surfaces from this casino and admits they are wrong.

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Very nice casino. Always got the latest slots. Never had any issues but after a losing streak I asked them to delete my account and I haven’t been allowed back since! They value customers that don’t bring any bull to the support I guess, that’s understandable.

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Endorsing rigged games by Evolution and other third world corrupt scum. Hope your building and the others burn to the ground. Disgraceful cheating scum.

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Vip team doesn’t not exist. After 7 days sending them email still no reply. Feels like nobody care to me Customer service by chat 5/5Vip customer service0/5

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I wrote a review before but I’ve erased it because the level of utter ignorance I have received from their staff is astonishing.First I had a guy called Diego telling me that my bet which I placed on August 17 was my welcome free bet. I hadn’t placed a bet to qualify for a free bet yet, the bet he claimed was a free bet was actually the bet that qualifies. I proved this by sending in a screenshot of the bet in question before and after it was placed. This clearly showed the selections and the tick in the box confirming it was the bet I was placing to avail of their 50% back welcome promotion. Diego continued to deny that this bet was what qualifies as the ‘second chance’ promotion bet. Diego was absolutely adamant that I had received a free bet when I couldn’t have and didn’t! He claimed that the bet states the promotion and that it was a free bet! It was not a free bet, it was the first cash bet I placed as an accumulator which is the only type of bet that qualifies! I decided to go above Diego so I searched on Linked In and found a fellow from management, Francesco Postiglione. He too claims that Diego is right and that I have used a free bet! I had told Diego to close my account over this issue and this guy, instead of looking at the clear evidence, decided that he will uphold a complete lie which is easily proven to be so by the evidence I have sent in. I told him he would be named and shamed in this review. This is a case of complete injustice. I have never received any free bet, I don’t even know what it would look like yet they claim I’ve used it on a bet I paid £20 cash for. It’s not about the amount, it’s about the fact that you can show irrefutable evidence to management and they still deny it and claim something which cannot possibly be true. How can your qualifying cash bet be the same as the free bet before it has even settled?I will be reporting them to IBAS as soon as they respond unless they reopen my account and add what they owe.

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Just having fun

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Just like other people here are complaining, I’ve opened an account and started playing, but all of a sudden, they suspended my account. I lost my bet because they suspended my account while I was placing the bet. They sent an email saying they were going to terminate the account and transfer my winnings.Then, they sent me another email saying, “We are sorry, the account was suspended due to a technical error,” and asked me to re-register. So, I did. I won again, and they suspended the account once more. I sent an email and am currently waiting for a response. I have a feeling they are doing this to anyone who wins to prevent them from winning more money. I might complain to the gambling commission so they can investigate this casino.Username : winorlose20kThey are very unfair

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I just deposit , and nothing win , nothing, they are a bis scams…. and when I chat with them to ask why this is possible they just. closed my account …

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I only give a four star review because I think there’s no one or anything that is perfect although we wish there was so far I have no issues with the site which is shocking to say but true I have had no problems with it the game’s are class the bonus and wagering requirements are beneficial I also 9p towards awards on spins that gives no wagering requirements bonus and I couldn’t believe that I actually won over £250 pound with out knowing it was added to my credit I couldn’t believe it that much I thought it was a joke so I tried to withdraw it and it did I was shocked when it hit my bank account and the speed of the withdrawal transaction is instantly done I don’t even have time to put my phone down and I hear the chimes on my phone that money is received in my account it’s like wow why can’t other sites do this so fast it’s crazy casumo is my number one choice so far it’s balanced enough to give you back what is equal to the money deposited it’s not one to rip you off as more to one where it respects your enjoyment and wants to keep you as a happy customer by giving back pretty much appreciated good site

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I’ve played with Casumo for the past few months and have enjoyed every minute of the experience. Firstly their withdrawal system is outstanding, I have my money in my account within ten minutes of requesting it. Their live chat is efficient, courteous and helpful when ever I have had use it, recently spoke to Lucy and could not speak highly enough about her. I’ve played many casinos over the years none has come near the positive experience that Casumo has given me. I don’t always win, that is to be expected but when I do it’s so gratifying to receive your winnings so promptly. So well done Casumo you have gained a loyal customer from Ireland.

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I have been lied to by support i was not allowed a welcome bonus. They reply on trustpilot faster than their email. Which is a red flag. i have deleted my account and will never use this site again . being misled and lied to and support is extremely rude. Not once did they provide any effort or any attempt to provide a solution.

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If I could give it no stars I would. Worst casino experience ever. Put a few hundred into a game and just dead spin after dead spin with no bonus. I don’t care that they say all the games are regulated. It’s rubbish. I don’t mind if I don’t win but at least give me a bit of a game.

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