Casumo Casino PLAYER REVIEWS(419)
jenny dyer
18 August 2024
Comment from ca.trustpilot.com
I previously left a 5* review. Im afraid that has now all changed. Ive had some major issues with this casino now after i made a deposit and i stopped playing when i got down to my last £30 i chose to withdraw the rest of my money...i used trustly to deposit as i was having some issues making my deposits so i was told by someone in the team to use trustly. I used it for both my current account and my linked savings account. The withdrawal was meant to take a few days at most. Nothing came through, so i spoke with the team who told me the withdrawal bounced and they needed to resend it (found out later they were trying to return the funds to my savings account rather than my current account, to deposit into savings account different details need to be used , its a security measure the bank has) still nothing was received and i was told they needed bank statements to verify the account belongs to me, now i did EVERYTHING THEY ASKED FOR and on both sets of statements i had sent them you can CLEARLY see my name, address AND the transactions. Problem is my account number for my savings account is different to how it appears on trustly...again...security thing..i told the team all of this, ive even sent them copies of the messages which i received direct from the bank explaining all of this. I told them to just check the transactions and my personal details and that will prove the account belongs to me anyway. My savings account is literally attached to my current account, i requested for them to send my £30 back to my current account but they aren't listening. Im going through severe mental health issues right now and all of this has made me so much worse. All i want is my £30 back. Told them to close my account which they have done....very quick i might add. All of this stress and nonsense just to get my £30 which is rightfully mine anyway. They just keep saying oh the details dont match even though ive explained exactly how it works with my bank . they don't listen..steer clear of this casino...i thought they were gonna be one of the best but they are so far from it. If i have this much issue getting my £30 back id hate to see how they behave if your trying to withdraw a large sum. Casumo you have all the information on my account and all the chat transcripts so please do the right thing and return my funds to me. Ive done all i can to prove they are my accounts. This is highly unprofessional of you. Ive been waiting almost a month!
I previously left a 5* review. Im afraid that has now all changed. Ive had some major issues with this casino now after i made a deposit and i stopped playing when i got down to my last £30 i chose to withdraw the rest of my money…i used trustly to deposit as i was having some issues making my deposits so i was told by someone in the team to use trustly. I used it for both my current account and my linked savings account. The withdrawal was meant to take a few days at most. Nothing came through, so i spoke with the team who told me the withdrawal bounced and they needed to resend it (found out later they were trying to return the funds to my savings account rather than my current account, to deposit into savings account different details need to be used , its a security measure the bank has) still nothing was received and i was told they needed bank statements to verify the account belongs to me, now i did EVERYTHING THEY ASKED FOR and on both sets of statements i had sent them you can CLEARLY see my name, address AND the transactions. Problem is my account number for my savings account is different to how it appears on trustly…again…security thing..i told the team all of this, ive even sent them copies of the messages which i received direct from the bank explaining all of this. I told them to just check the transactions and my personal details and that will prove the account belongs to me anyway. My savings account is literally attached to my current account, i requested for them to send my £30 back to my current account but they aren’t listening. Im going through severe mental health issues right now and all of this has made me so much worse. All i want is my £30 back. Told them to close my account which they have done….very quick i might add. All of this stress and nonsense just to get my £30 which is rightfully mine anyway. They just keep saying oh the details dont match even though ive explained exactly how it works with my bank . they don’t listen..steer clear of this casino…i thought they were gonna be one of the best but they are so far from it. If i have this much issue getting my £30 back id hate to see how they behave if your trying to withdraw a large sum. Casumo you have all the information on my account and all the chat transcripts so please do the right thing and return my funds to me. Ive done all i can to prove they are my accounts. This is highly unprofessional of you. Ive been waiting almost a month!
Reply
Gary R
18 August 2024
Comment from ca.trustpilot.com
Unfortunately, the negative reviews appear to be accurate. Deposited around £30 without taking out any bonus offers, requested around £70 withdrawal and immediate stalling on the withdrawal. There was a document request...nothing out of the norm here. Provided the documents right away, with a Casumo message saying the check would be a maximum of a few hours. 24 hours later still showing as under review, despite having the same address and bank account for 30+ years and an excellent credit rating. Contacted 24 hour chat and politely asked about the delay, more or less told it will done when it will be done and you will receive an email. Zero help or apology for the delay. I don't know how long they'll take.... I will keep you posted. But, if quick withdrawals are essential for your cash flow, I would say avoid. As an aside I've used MrQ, Spingenie and some of the larger operators, (Betfred, Coral, Virgin), recently and none have asked for verification on my one to four pound bets and I've successfully withdrawn from all, the longest being 6hrs and the shortest 10minutes. I'm not loosing any sleep over the amount in question but be warned if you win something more than the princely sum of £40, you may have a few sleepless nights, (or weeks). It's unfortunate as the User Interface is quite good, but that means zero if unfortunately the casino operates a one way system, of money in quickly without documentation and money out at a snails pace, if at all. It is concerning to see the amount of players on Ask Gamblers and Trustpilot not receiving their money. To them I would advise, if you've experienced difficulities the Gambling Commission will not deal directly with a complaint but if you go to their website and click their, 'Tell Us Something In Confidence Service', you can report your findings and they will collate the data and act as necessary when there is a clear pattern of unethical practice. Casumo have already been fined £6 million for social responsibility and money laundering failures. Remember Visa and Mastercard are your friends, if your withdrawals have been refused and you've made previous deposits....reverse them under the chargeback scheme, if you've legitimately played with the honest expectation of being able to withdraw winnings just as easily as depositing. Stephanie Peacock is the new UK Gambling Minister, pop a brief email to her and let her know who the sham operators are. Advertising Standards Authority, (ASA), also regulate how things are portrayed to consumers, so if you think something is misrepresented to you, then complain here too. It is a shame that the Know Your Customer regulations seem to be used as a tool against consumers instead of a protection, which makes you wonder about the company's liquidity, when withdrawals are routinely stalled. I'll update as I find, but think my Casumo days are numbered. Like a lot of players, playing an online casino is supposed to be fun with probably more downs than ups. However, when you do have an up day, who can be bothered with this level of hassle, when there are other more user friendly companies out there!! Must do better Casumo!UPDATE 18Aug2024: The pdf documents uploaded directly from my Nat West Group bank account showing the Casumo deposit and proof of address have been rejected as being too blurry. Hilarious. Contacted bank and asked if there is a problem with the quality of their pdfs and they confirm not - they are accepted for mortgage applications and loans. Forwarding the exact same pdf's to Gambling Commission and Gambling Minister to see if they have problems reading them. Time to out this outfit to the world. Media next stop, as not even about the money anymore.
Unfortunately, the negative reviews appear to be accurate. Deposited around £30 without taking out any bonus offers, requested around £70 withdrawal and immediate stalling on the withdrawal. There was a document request…nothing out of the norm here. Provided the documents right away, with a Casumo message saying the check would be a maximum of a few hours. 24 hours later still showing as under review, despite having the same address and bank account for 30+ years and an excellent credit rating. Contacted 24 hour chat and politely asked about the delay, more or less told it will done when it will be done and you will receive an email. Zero help or apology for the delay. I don’t know how long they’ll take…. I will keep you posted. But, if quick withdrawals are essential for your cash flow, I would say avoid. As an aside I’ve used MrQ, Spingenie and some of the larger operators, (Betfred, Coral, Virgin), recently and none have asked for verification on my one to four pound bets and I’ve successfully withdrawn from all, the longest being 6hrs and the shortest 10minutes. I’m not loosing any sleep over the amount in question but be warned if you win something more than the princely sum of £40, you may have a few sleepless nights, (or weeks). It’s unfortunate as the User Interface is quite good, but that means zero if unfortunately the casino operates a one way system, of money in quickly without documentation and money out at a snails pace, if at all. It is concerning to see the amount of players on Ask Gamblers and Trustpilot not receiving their money. To them I would advise, if you’ve experienced difficulities the Gambling Commission will not deal directly with a complaint but if you go to their website and click their, ‘Tell Us Something In Confidence Service’, you can report your findings and they will collate the data and act as necessary when there is a clear pattern of unethical practice. Casumo have already been fined £6 million for social responsibility and money laundering failures. Remember Visa and Mastercard are your friends, if your withdrawals have been refused and you’ve made previous deposits….reverse them under the chargeback scheme, if you’ve legitimately played with the honest expectation of being able to withdraw winnings just as easily as depositing. Stephanie Peacock is the new UK Gambling Minister, pop a brief email to her and let her know who the sham operators are. Advertising Standards Authority, (ASA), also regulate how things are portrayed to consumers, so if you think something is misrepresented to you, then complain here too. It is a shame that the Know Your Customer regulations seem to be used as a tool against consumers instead of a protection, which makes you wonder about the company’s liquidity, when withdrawals are routinely stalled. I’ll update as I find, but think my Casumo days are numbered. Like a lot of players, playing an online casino is supposed to be fun with probably more downs than ups. However, when you do have an up day, who can be bothered with this level of hassle, when there are other more user friendly companies out there!! Must do better Casumo!UPDATE 18Aug2024: The pdf documents uploaded directly from my Nat West Group bank account showing the Casumo deposit and proof of address have been rejected as being too blurry. Hilarious. Contacted bank and asked if there is a problem with the quality of their pdfs and they confirm not – they are accepted for mortgage applications and loans. Forwarding the exact same pdf’s to Gambling Commission and Gambling Minister to see if they have problems reading them. Time to out this outfit to the world. Media next stop, as not even about the money anymore.
Reply
Hakari Kinji
17 August 2024
Comment from ca.trustpilot.com
Been using them for a little over a year now!+Best game Selection in Ontario+2nd fastest withdrawls+best customer service+daily promotions+Extremely fair wagering requirements-not much available for loyal/long-time customers (no cash back program and inconsistent "level up" / progressions system)-no refferal program-mobile app is Much slower than browser website on Hacksaw gamesIf you want to pick up an online casino to just pickup and play and have everything work right now off the bat. Here is the place to go.Wyatt and Charlie from the support team are absolute legends they always fix the issues i have in a few minutes!Due to a payment processor having an issue i was unable to make a deposit, they contacted them directly and fixed the issue in a few minutes 😎
Been using them for a little over a year now!+Best game Selection in Ontario+2nd fastest withdrawls+best customer service+daily promotions+Extremely fair wagering requirements-not much available for loyal/long-time customers (no cash back program and inconsistent “level up” / progressions system)-no refferal program-mobile app is Much slower than browser website on Hacksaw gamesIf you want to pick up an online casino to just pickup and play and have everything work right now off the bat. Here is the place to go.Wyatt and Charlie from the support team are absolute legends they always fix the issues i have in a few minutes!Due to a payment processor having an issue i was unable to make a deposit, they contacted them directly and fixed the issue in a few minutes 😎
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Darren Rawlings
17 August 2024
Comment from ca.trustpilot.com
Still no reply from my last attempt to retrieve my money from this company keep well away from this absolutely fraudulent company say reach out to us do so and still no feedback from them dose anyone know there operations licence so I can complain about there practices to them how they break there own terms and conditions it's to late I reached out to you to resolve and respond to my emails which there has been numerous so I've sent a complaint to your licence provider to see what they can do to resolve this issue and to protect users against such a fraudulent operation which you are running
Still no reply from my last attempt to retrieve my money from this company keep well away from this absolutely fraudulent company say reach out to us do so and still no feedback from them dose anyone know there operations licence so I can complain about there practices to them how they break there own terms and conditions it’s to late I reached out to you to resolve and respond to my emails which there has been numerous so I’ve sent a complaint to your licence provider to see what they can do to resolve this issue and to protect users against such a fraudulent operation which you are running
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Clive Wright
16 August 2024
Comment from ca.trustpilot.com
Do not use this website ! Deposited £50 into my account and showed no credit. I’ve been sending emails for well over a week and they are now not responding. Avoid like the plague. I’ve reported the issue to my bank, and reported it as fraud. Take no notice of their response, they are clearly a scam bookmaker. AVOID at all costs.
Do not use this website ! Deposited £50 into my account and showed no credit. I’ve been sending emails for well over a week and they are now not responding. Avoid like the plague. I’ve reported the issue to my bank, and reported it as fraud. Take no notice of their response, they are clearly a scam bookmaker. AVOID at all costs.
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Darren Rawlings
14 August 2024
Comment from ca.trustpilot.com
Why dose it take over a week to get your withdrawal out of this site gave my identity details when I asked for the withdrawal same day and no reply take your money quickly but don't seem to want to pay out or even give you a reason for not doing so stay well cllear of this site better ones on the market I've drop you several lines and got no reply back from your team what so ever
Why dose it take over a week to get your withdrawal out of this site gave my identity details when I asked for the withdrawal same day and no reply take your money quickly but don’t seem to want to pay out or even give you a reason for not doing so stay well cllear of this site better ones on the market I’ve drop you several lines and got no reply back from your team what so ever
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Online Gamer
13 August 2024
Comment from ca.trustpilot.com
An absolutely atrocious site.Stuck up sophomaniacs for CS agents, you will be robbed non stop. Broken English email responses that make no sense. Here’s an example…“Thank you for reaching out to Casumo, I hope you have a great day.Please note that you have canceled the active bonus only so furthermore you will receive bonuses and you can use the, just make sure you opt in the valuable in order to receive the reward.If you have any more questions don't hesitate to contact us via email at *********** or via LiveChat and our agents will be more than happy to help you further.Thank you for your cooperation and understanding so far.”Best Regards,MaverickCasumo AmbassadorI was robbed of my welcome bonus because I told them I wanted to bet on sports first. They refused to credit it later even if I made a new deposit. The welcome bonus is up to £100, the next day one of their live chat robbers claimed he added the welcome bonus offer again - he didn’t mention it was up to £25 and I didn’t use it… Weekend offers, bonuses for deposits - nothing credited but they claimed I didn’t accept the bonus and it expired! Now they’re not paying withdrawals claiming they have problems on their site.They aren’t allowed to withhold deposits according to the UKGC. I could go on but I can’t be bothered, just don’t use this awful site.
An absolutely atrocious site.Stuck up sophomaniacs for CS agents, you will be robbed non stop. Broken English email responses that make no sense. Here’s an example…“Thank you for reaching out to Casumo, I hope you have a great day.Please note that you have canceled the active bonus only so furthermore you will receive bonuses and you can use the, just make sure you opt in the valuable in order to receive the reward.If you have any more questions don’t hesitate to contact us via email at *********** or via LiveChat and our agents will be more than happy to help you further.Thank you for your cooperation and understanding so far.”Best Regards,MaverickCasumo AmbassadorI was robbed of my welcome bonus because I told them I wanted to bet on sports first. They refused to credit it later even if I made a new deposit. The welcome bonus is up to £100, the next day one of their live chat robbers claimed he added the welcome bonus offer again – he didn’t mention it was up to £25 and I didn’t use it… Weekend offers, bonuses for deposits – nothing credited but they claimed I didn’t accept the bonus and it expired! Now they’re not paying withdrawals claiming they have problems on their site.They aren’t allowed to withhold deposits according to the UKGC. I could go on but I can’t be bothered, just don’t use this awful site.
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Mart
13 August 2024
Comment from ca.trustpilot.com
Wanted to reopen. Very slow verification process. 5 days if to and fro. Seem unable to decide how they want documents. Asked to provide 3 times, each time in a different way. Shambolic. Told them to forget it if this is an example of their customer service. They were polite though!
Wanted to reopen. Very slow verification process. 5 days if to and fro. Seem unable to decide how they want documents. Asked to provide 3 times, each time in a different way. Shambolic. Told them to forget it if this is an example of their customer service. They were polite though!
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M. H.
12 August 2024
Comment from ca.trustpilot.com
Opened account - deposited, played, won, withdrew.I won on 4 playing visits out of 6 in 3 days of opening account.I was in profit of £342.After depositing just £40, the site blocked me out straight away with message saying security reasons !!! Seeing as I had withdrawn several times and deposited several times USING LONG ESTABLISHED PAY PAL, why all of a SUDDEN did they think of SECURITY ???!!?The real reason was that I was. winning, winning, winning. They don’t like that.They CLOSED THE ACCOUNT THEMSELVES, 4 days only I played on their site.IF YOU WIN - CASH IN QUICK AND RUN. Don’t let them take it all back plus many times over.HORRIBLE, EVIL, NASTY to players that win.Wain king knobs.What a low scumbag way to operate.I AM IN £342 PROFIT FROM THESE Tossers.The last laugh is with me, Ha Ha Ha*
Opened account – deposited, played, won, withdrew.I won on 4 playing visits out of 6 in 3 days of opening account.I was in profit of £342.After depositing just £40, the site blocked me out straight away with message saying security reasons !!! Seeing as I had withdrawn several times and deposited several times USING LONG ESTABLISHED PAY PAL, why all of a SUDDEN did they think of SECURITY ???!!?The real reason was that I was. winning, winning, winning. They don’t like that.They CLOSED THE ACCOUNT THEMSELVES, 4 days only I played on their site.IF YOU WIN – CASH IN QUICK AND RUN. Don’t let them take it all back plus many times over.HORRIBLE, EVIL, NASTY to players that win.Wain king knobs.What a low scumbag way to operate.I AM IN £342 PROFIT FROM THESE Tossers.The last laugh is with me, Ha Ha Ha*
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Moreen Lata
11 August 2024
Comment from ca.trustpilot.com
No winnings in any games no matter how much spent on each game
No winnings in any games no matter how much spent on each game
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Mike
11 August 2024
Comment from ca.trustpilot.com
This website is like a bottomless barrel that consumes your money endlessly. No return on spins...Welcome bonus 100% EMTY SPINS !!! FRAUD BAST-ARDS !!!STAY AWAY!!!
This website is like a bottomless barrel that consumes your money endlessly. No return on spins…Welcome bonus 100% EMTY SPINS !!! FRAUD BAST-ARDS !!!STAY AWAY!!!
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Donna Atkinson
10 August 2024
Comment from ca.trustpilot.com
if i could give this site 0 stars I would. it's a rip off joined today and closed my account today. never again
if i could give this site 0 stars I would. it’s a rip off joined today and closed my account today. never again
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Josh Butler
09 August 2024
Comment from ca.trustpilot.com
Terrible company, steal your money and ban you
Terrible company, steal your money and ban you
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Neil King
07 August 2024
Comment from ca.trustpilot.com
Read all comments and stay away. They treat customers like 💩
Read all comments and stay away. They treat customers like 💩
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jay tadvalkar
04 August 2024
Comment from ca.trustpilot.com
Absolute garbage do not do sports betting they don’t settle bets
Absolute garbage do not do sports betting they don’t settle bets
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Thomas Eaton
04 August 2024
Comment from ca.trustpilot.com
There are better casinos for sure, but I like Casumo for their great design.As a designer myself I enjoy their UI/UX.
There are better casinos for sure, but I like Casumo for their great design.As a designer myself I enjoy their UI/UX.
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JK Rail Ltd
30 July 2024
Comment from ca.trustpilot.com
AVOID AVOID This company is totally fraudulent, do not spend your money with them .They take your money but will not pay out !I have submitted my ID on several occasions but they constantly reject .Tried emailing they don’t even respond !
AVOID AVOID This company is totally fraudulent, do not spend your money with them .They take your money but will not pay out !I have submitted my ID on several occasions but they constantly reject .Tried emailing they don’t even respond !
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Mr Derek Covell
28 July 2024
Comment from ca.trustpilot.com
Spoke to Jeffery today regarding my account, he was most helpful and efficient 10/10.Thanks. Derek.
Spoke to Jeffery today regarding my account, he was most helpful and efficient 10/10.Thanks. Derek.
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Josh Butler
26 July 2024
Comment from ca.trustpilot.com
Mats was terrible on the live chat once they had stolen £380 of my money, he didn't care and kept passing the blame on, it was a horrific experience and I would not recommend using them for gambling games.
Mats was terrible on the live chat once they had stolen £380 of my money, he didn’t care and kept passing the blame on, it was a horrific experience and I would not recommend using them for gambling games.
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LiamB
23 July 2024
Comment from ca.trustpilot.com
DO NOT USE! They take take your money and don’t pay out winnings !!! Customer service is rubbish. So many better online casinos to use!
DO NOT USE! They take take your money and don’t pay out winnings !!! Customer service is rubbish. So many better online casinos to use!
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Chuwmuma Mark
22 July 2024
Comment from ca.trustpilot.com
I created an account and has soon as i deposited, they paused my account and started asking me for a verification process. this is stealing and its against the gaming commission. 2k pending just like that. verification takes less than 20 minutes to do. why take our money and hold it in your possession just like that. I ask for a refund and they said i wont until be able to get my refund until the verification process is completed. now ill probably have to wait weeks just to get my money back
I created an account and has soon as i deposited, they paused my account and started asking me for a verification process. this is stealing and its against the gaming commission. 2k pending just like that. verification takes less than 20 minutes to do. why take our money and hold it in your possession just like that. I ask for a refund and they said i wont until be able to get my refund until the verification process is completed. now ill probably have to wait weeks just to get my money back
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jenny dyer
20 July 2024
Comment from ca.trustpilot.com
Casumo has possibly the best customer service I've had to date on any site, aswel as a super speedy verification with email updates when it was verified. Honestly never had such a fast easy verification and it's nice knowing I can now play and withdrawl any possible winnings without delay. I've had an account with casumo for a while but not used it much. After seeing how quick they were to verify me and how friendly the team was I will definitely be using this site more often now. Hope for some good wins. Looking forward to playing. Thank you very much casumo!
Casumo has possibly the best customer service I’ve had to date on any site, aswel as a super speedy verification with email updates when it was verified. Honestly never had such a fast easy verification and it’s nice knowing I can now play and withdrawl any possible winnings without delay. I’ve had an account with casumo for a while but not used it much. After seeing how quick they were to verify me and how friendly the team was I will definitely be using this site more often now. Hope for some good wins. Looking forward to playing. Thank you very much casumo!
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Alex Parkin
17 July 2024
Comment from ca.trustpilot.com
Live chat is terrible, never connects, just get a robot. Still waiting to receive my withdrawals 6 days later. Account is fully verified. In all my years of using sites. I’ve never had to wait this long.
Live chat is terrible, never connects, just get a robot. Still waiting to receive my withdrawals 6 days later. Account is fully verified. In all my years of using sites. I’ve never had to wait this long.
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A. S.
17 July 2024
Comment from ca.trustpilot.com
Very nice choice of games. Their customer support staff is also great, when i had an issue with the bonus, Barbara from customer support was very nice and helpful, she sorted out my issue very quickly. 10/10 would recommend :)
Very nice choice of games. Their customer support staff is also great, when i had an issue with the bonus, Barbara from customer support was very nice and helpful, she sorted out my issue very quickly. 10/10 would recommend 🙂
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Paul Souter
16 July 2024
Comment from ca.trustpilot.com
£500 and not one feature for big bass absolutely I was hooked lined and robbed, STAY AWAY!!
£500 and not one feature for big bass absolutely I was hooked lined and robbed, STAY AWAY!!
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Debra Hough
15 July 2024
Comment from ca.trustpilot.com
In Ontario this online casino is my go to. The payouts are crazy fast and the selections of games is fantastic! But it's the payout - best in class!
In Ontario this online casino is my go to. The payouts are crazy fast and the selections of games is fantastic! But it’s the payout – best in class!
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maria olivares
14 July 2024
Comment from ca.trustpilot.com
Joke ! Never win decent money.worst ever.dudnt even give you bonus even 10% bk of your deposit.absolutely thirsty of money lol
Joke ! Never win decent money.worst ever.dudnt even give you bonus even 10% bk of your deposit.absolutely thirsty of money lol
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Harminderjit Singh
10 July 2024
Comment from ca.trustpilot.com
Deposited £50 then £50 and £50 and then £100 that's a total of £250 but they some how took another 3 x £100 = £300 transactions which I didn't even deposit.Keep away I am going to complain to someone.
Deposited £50 then £50 and £50 and then £100 that’s a total of £250 but they some how took another 3 x £100 = £300 transactions which I didn’t even deposit.Keep away I am going to complain to someone.
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Mark
10 July 2024
Comment from ca.trustpilot.com
over £100 and not a sniff at a bonus ...rtp is rubbish
over £100 and not a sniff at a bonus …rtp is rubbish
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daniel norton
08 July 2024
Comment from ca.trustpilot.com
Worst casino I wouldn't deposit any money they just rob you, never won anything ,best on bet 365 or something where you get more frequent wins
Worst casino I wouldn’t deposit any money they just rob you, never won anything ,best on bet 365 or something where you get more frequent wins
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Norrad Patel
08 July 2024
Comment from ca.trustpilot.com
This Casino closed my account within 2-3hours of me playing and winning, once I won ..I withdrew the winnings within that time they refunded me all the monies and closed my account .I requested on several emails and chat box what was the reason , I was only told they took a business decision to do so and close my account. They basically seem to be wanting players who loose and also I found it strange for not getting any response for 3 weeks .I guess it was my name and surname that made them do som
This Casino closed my account within 2-3hours of me playing and winning, once I won ..I withdrew the winnings within that time they refunded me all the monies and closed my account .I requested on several emails and chat box what was the reason , I was only told they took a business decision to do so and close my account. They basically seem to be wanting players who loose and also I found it strange for not getting any response for 3 weeks .I guess it was my name and surname that made them do som
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Liam
08 July 2024
Comment from ca.trustpilot.com
Shocking shocking shocking.... Deposited £200 and I can tell you for free that every single spin was a dead spin... Then with nothing left in my account, I had 50 free 10p spins that won me £1.20. this was then added to bonus money that I couldn't even fkin use .. the most scandalous company I have ever came across on the WWW.. this will be first of many many reviews I will be plastering on this companies trustpilot. I will be doing my own investigations and I urge you all to not made a single deposit to these absolute mugs.
Shocking shocking shocking…. Deposited £200 and I can tell you for free that every single spin was a dead spin… Then with nothing left in my account, I had 50 free 10p spins that won me £1.20. this was then added to bonus money that I couldn’t even fkin use .. the most scandalous company I have ever came across on the http://WWW.. this will be first of many many reviews I will be plastering on this companies trustpilot. I will be doing my own investigations and I urge you all to not made a single deposit to these absolute mugs.
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Haba Haba
06 July 2024
Comment from ca.trustpilot.com
Can only go with my first impression. Mostly betting on football with occasional few spins on slots. Decent looking live betting, already withdrew a few quid. Withdrawal almost instant. So far so good.
Can only go with my first impression. Mostly betting on football with occasional few spins on slots. Decent looking live betting, already withdrew a few quid. Withdrawal almost instant. So far so good.
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MG
06 July 2024
Comment from ca.trustpilot.com
Fabulous site ! Great selection of games The customer support team is extremely friendly and helpful! Withdrawals in minutes A+++++
Fabulous site ! Great selection of games The customer support team is extremely friendly and helpful! Withdrawals in minutes A+++++
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Ricardo Baki
05 July 2024
Comment from ca.trustpilot.com
Worst platform don’t use. They take 1 week to verify and counting and are not answering my emails I can’t even get a hold of a live representative they are scammers
Worst platform don’t use. They take 1 week to verify and counting and are not answering my emails I can’t even get a hold of a live representative they are scammers
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Mussa Al haji
04 July 2024
Comment from ca.trustpilot.com
When I started playing they send me the money right away now they pending my withdraw. When you chat with them the don’t answer any of your question
When I started playing they send me the money right away now they pending my withdraw. When you chat with them the don’t answer any of your question
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M.L.
02 July 2024
Comment from ca.trustpilot.com
Polite and friendly service. Very welcoming and professional A+ customer service representative. Thank you Jeffrey 😊
Polite and friendly service. Very welcoming and professional A+ customer service representative. Thank you Jeffrey 😊
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Jf
29 June 2024
Comment from ca.trustpilot.com
Piece of trash, they still keeping my money and I can’t connect anymore when they ban you. Your just can’t do nothing again those robber. Those stoler will come and make like he cares on the review.
Piece of trash, they still keeping my money and I can’t connect anymore when they ban you. Your just can’t do nothing again those robber. Those stoler will come and make like he cares on the review.
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Justin Newman
27 June 2024
Comment from ca.trustpilot.com
Deposited £100 won £1158 and paid into my account a few hours later. Great sight and I can’t believe all the negativity on here. I’ll be using this site all the time now 👍🏻👍🏻
Deposited £100 won £1158 and paid into my account a few hours later. Great sight and I can’t believe all the negativity on here. I’ll be using this site all the time now 👍🏻👍🏻
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Bruce
24 June 2024
Comment from ca.trustpilot.com
Absolutely shocking site. Over 400 spins on fishin frenzy the big catch and not one feature. That's the 2nd time that's happened. Please stay away from here as they are not worth your money.
Absolutely shocking site. Over 400 spins on fishin frenzy the big catch and not one feature. That’s the 2nd time that’s happened. Please stay away from here as they are not worth your money.
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Michael Reid
23 June 2024
Comment from ca.trustpilot.com
My transactions were being changed by casumo from one day to the next. I was due a withdrawal of over £700 but I only ever received £400+ I went back and fourth for 2 weeks to customer services, who said they would look into it and never did. I have since deleted my account. BE VERY CAUTIOUS!
My transactions were being changed by casumo from one day to the next. I was due a withdrawal of over £700 but I only ever received £400+ I went back and fourth for 2 weeks to customer services, who said they would look into it and never did. I have since deleted my account. BE VERY CAUTIOUS!
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Robert Ward
22 June 2024
Comment from ca.trustpilot.com
Sent in documents to reopen my account on the 5th no reply. sent 4 emails not one reply. today now the 22nd.. glad this has happened now just so I no what to expect during a withdrawal. Don't worry I'll be looking elsewhere
Sent in documents to reopen my account on the 5th no reply. sent 4 emails not one reply. today now the 22nd.. glad this has happened now just so I no what to expect during a withdrawal. Don’t worry I’ll be looking elsewhere
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Masooda Aqilyoonsi
19 June 2024
Comment from ca.trustpilot.com
Says the cash and free spins that land in your valuables are all your, no wagering required, all wins all yours. I had deposited few hundred dollars in my account then I saw the free spins in my valuable. After spinning and winning few bucks ( u can't win more than few bucks from spins valued at 20¢) and then I started playing my favourite slots won few hundred. When I went to withdraw it tells me that I have to wager 900 before I could withdraw. Wait what? But your site says all the free spins and cash in your valuables are all yours. What?I had a conversation with them and they said they were going to look into it. I've taken the screenshots. Waiting for them to email me so I can go ahead and take this to igaming and the Ontario lottery and gambling committee. My time is money and I've wasted both on CASUMO because I was misled.
Says the cash and free spins that land in your valuables are all your, no wagering required, all wins all yours. I had deposited few hundred dollars in my account then I saw the free spins in my valuable. After spinning and winning few bucks ( u can’t win more than few bucks from spins valued at 20¢) and then I started playing my favourite slots won few hundred. When I went to withdraw it tells me that I have to wager 900 before I could withdraw. Wait what? But your site says all the free spins and cash in your valuables are all yours. What?I had a conversation with them and they said they were going to look into it. I’ve taken the screenshots. Waiting for them to email me so I can go ahead and take this to igaming and the Ontario lottery and gambling committee. My time is money and I’ve wasted both on CASUMO because I was misled.
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Mere Wynyard
18 June 2024
Comment from ca.trustpilot.com
Awesome friendly and sholved my issue
Awesome friendly and sholved my issue
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Hugo
17 June 2024
Comment from ca.trustpilot.com
Great experience chatting with the Customer services team, Barbara was very efficient and helpful!
Great experience chatting with the Customer services team, Barbara was very efficient and helpful!
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Sarah Langford
10 June 2024
Comment from ca.trustpilot.com
This site is absolutely horrendous. After depositing hundreds of pounds I have not received any kind of bonus. Even after asking them for one they refused. Terrible service and happy to take my money but they give absolutely nothing back
This site is absolutely horrendous. After depositing hundreds of pounds I have not received any kind of bonus. Even after asking them for one they refused. Terrible service and happy to take my money but they give absolutely nothing back
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Eddie T J Naylor
07 June 2024
Comment from ca.trustpilot.com
1st time deposit played one slot drained my balance no fun here last time i play what a joke of a site go elsewhere.
1st time deposit played one slot drained my balance no fun here last time i play what a joke of a site go elsewhere.
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Dustin Anderson
04 June 2024
Comment from ca.trustpilot.com
Barbara was really helpful quick so i fell in love with her
Barbara was really helpful quick so i fell in love with her
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mustafa djemal
04 June 2024
Comment from ca.trustpilot.com
So ive just asked for another update regarding my payment of £350.25 and all they can say is still no update from payment provider, 21days later still no update all they are doing is saying the same rubbish and lying even a agent who replied on askgamblers lied and said payment provider has found the missing payment and its getting rerouted which that was a lie aswell,
So ive just asked for another update regarding my payment of £350.25 and all they can say is still no update from payment provider, 21days later still no update all they are doing is saying the same rubbish and lying even a agent who replied on askgamblers lied and said payment provider has found the missing payment and its getting rerouted which that was a lie aswell,
Reply
mojo rawley
19 August 2024
Comment from ca.trustpilot.com
don't use this site I've won majority of my bets on here but lost money due to them taking double the amount of my deposit.When you deposit your money goes straight to them then once they've said its not pending no more they take the same amount you deposited again
don’t use this site I’ve won majority of my bets on here but lost money due to them taking double the amount of my deposit.When you deposit your money goes straight to them then once they’ve said its not pending no more they take the same amount you deposited again