Casumo Casino PLAYER REVIEWS(200)
Ted Klosowski
06 March 2024
Comment from ca.trustpilot.com
Excellent gaming experience, customer service, outstanding unique Casumo Adventure, being at Max level as player Ted K, Janni advised I fill this review. I have been happy at Casumo for 5+ years!
renata de oliveira lima
04 March 2024
Comment from ca.trustpilot.com
You can visibly see they manipulating the slots! Never seen something like it! The casino isn’t too bad but you won’t never have a decent payout!
John
03 March 2024
Comment from ca.trustpilot.com
Janni, the Casumo representative was fantastic. I am ICT illiterate and got very anxious that I had messed up my bet, couldn't actually find where my bet was, she reassured me and even sent me a screenshot of my bet. Thank you Janni, I can sleep easy now
Sonu
03 March 2024
Comment from ca.trustpilot.com
very nice casino and customer support
Kk Sosa
27 February 2024
Comment from ca.trustpilot.com
Always ready eager to help. Phoebe for an example made it a point to engage her supervisors and rectify an issue of mine that could have waited idol for weeks.
Trevor William Cleary
27 February 2024
Comment from ca.trustpilot.com
I had theist friendliest agent.today names Wyatt he was most helpful amd very auick with responses
Rob Hogger
27 February 2024
Comment from ca.trustpilot.com
Sign up for a account for the first time ever. Get a email welcoming me and instantly when log in says account paused for security reasons. Impossible to contact anyone and no replies to e-mails. Avoid at all costs.
Taneli
23 February 2024
Comment from ca.trustpilot.com
Customer support was very professional, kind and fast. Got all my problems solved in matter of minutes. Phoebe were really kind and helpful
Anonymous
22 February 2024
Comment from ca.trustpilot.com
What a crap website I put three hundred pounds in it a load of bullsh**t website I get no bonus on a low stake I’m officially done with casino I should have learnt when they locked me out when I got a bonus and never let me played it and didn’t pay me my bonus or click what bonus I want bullsh**t
Niklas Svendsrud
22 February 2024
Comment from ca.trustpilot.com
I talked to Janni at Casumo customer service! Top and best service I have ever had so fare in my experiense :D 10 out of 10
CJNicks
21 February 2024
Comment from ca.trustpilot.com
Had a lovely chat today with Phoebe, she was extremely polite and really took the time to help with my missing bonus. Thank you so much for all your help, just shows that there are people that truly care about their customers and not just the money!
Rvdas Buy
18 February 2024
Comment from ca.trustpilot.com
1 Star is to much!!!I would never recommend registering here!!!🤬🤬🤬🤬
J W
17 February 2024
Comment from ca.trustpilot.com
Great site to play on, bonuses that make things fun. They’ve always had something that I’d brag about to my friends, like when you could lock your withdrawals, seemed like everyone I knew had problems canceling withdrawals.
Colin Forster
15 February 2024
Comment from ca.trustpilot.com
You register with the your details. Then when you go to collect your winnings you have go verify who you are. What utter crap. Like most on line sites just another way off paying out.
Jay P
12 February 2024
Comment from ca.trustpilot.com
I’ve had issues in the past with connection issues as far as the live casinos go. I’ve recently been using the sportsbook. It’s pretty sharp and fair. Definitely some of the fastest withdrawals I have seen. I have to give credit where it’s due. This company is trying to supersede, lend them your business!
Richard Fox
12 February 2024
Comment from ca.trustpilot.com
I regularly play doghouse multi-hold low stakes and bonuses trigger quite often across all the other casinos this one £100 @ 60p spins not 1 win not 1 bonus triggered. you tell me these places are all regulated. I wouldn't believe any of you thieving scamming gaming outfits with your over extended spin times so you can start a suck back program lesson learned all crooks
Mrs Deborah Groocock
10 February 2024
Comment from ca.trustpilot.com
This site isn’t good in any shape or form, they dangle a couple of small wins for you and once you are hooked you never get a decent drop again. The site is that bad I’ve self excluded. I don’t mind losing I’d just like a win every few hundred quid but no chance on here.
Chris Lapping
08 February 2024
Comment from ca.trustpilot.com
Wow never been on a worse casino in my life 400 pound on 80p spins not a single bonus and every single gamble for the free spins lost. Shocking couldn’t ban myself quick enough
sami poikolainen
06 February 2024
Comment from ca.trustpilot.com
Awesome casino and awsome customer service! great winnings!
Think bigger World is beautifu
06 February 2024
Comment from ca.trustpilot.com
Super mega scam one of worst casino ever simply you can not withdrawl you fund ever
Miss Brown
04 February 2024
Comment from ca.trustpilot.com
If I could give this site a 0 star I would never ever gives a win and no bonus at all a complete waste of time so I would give this site a miss people
Szymon Chojnacki
02 February 2024
Comment from ca.trustpilot.com
100 shots and not even 1£ winthis casino is waste if time and money , everythink ALMOST in line... alwayd missing somethink , never more this shi.t
DEE PARKY
02 February 2024
Comment from ca.trustpilot.com
All the time I've played on this site I haven't triggered a bonus round spent £100's on here avoid very poor site
Daniel duff
01 February 2024
Comment from ca.trustpilot.com
Useless,self excluded myself as it takes 25 years for somebody to reopen my account
Anonymous
01 February 2024
Comment from ca.trustpilot.com
I would write 0 stars I got a bonus on 80p it locked me out and when I went back in it paid what I put in to get the bonus and didn’t give me the bonus when I spoke to customer service he is blaming me as he trying to say I choose to spend money and how my bonus lasted ten seconds more I was like no there is three different bonus you can choose from when it comes up and you get to choose I never choose none and it locked me out then his response was I choose to spend money I know gambling you loose but I will never trust this website again as fair and square I got my bonus and the guy in customer service live chat never even looked into what happened you live and you learn when websites don’t want to pay they rig the website I believe
SJ
31 January 2024
Comment from ca.trustpilot.com
Seems that this website holds a lot of lag and just when you’re about to get something, like a bonus, it “lags”, not just that, you spend more than the times you win. Like I put £15 on and got between 8p and 25p about 7 times. I always bet lowest as it seems to help build money up. I definitely wouldn’t recommend. Worst site I’ve had a go on. Sorry.
LIGHTEN THE SYNONYMS
28 January 2024
Comment from ca.trustpilot.com
Came back to this site just for account to be paused for security reasonsWell no thanks I'll take my money somewhere else.I already sent all my documents ages ago. So what was the need to pause it I'm fully verified.
Anna Sousa Azevedo
23 January 2024
Comment from ca.trustpilot.com
"I applied for funding three days ago, and with the assistance of Swiftlex Cloud, the funding request remains open. I am determined to put my money into it again if you've been scammed too… Please check for your funding back if you've been scammed too."
Rvdas Buy
21 January 2024
Comment from ca.trustpilot.com
NEVER play here,if you want save your money!!!!👎👎👎👎👎👎👎...
Kensel Mendoza Benavides
17 January 2024
Comment from ca.trustpilot.com
They are nothing but rippers and unsolicited!! I have been trying to make withdrawals for over the last 2 months and it was not possible until I reported to the anti crime agency ( Swiftlex. Cloud) and immediately with their support I was able to instantly make withdrawals.
DEE PARKY
15 January 2024
Comment from ca.trustpilot.com
This site is worse than sky Vegas and that in its self says alot. No bonus round I went through 100s of spins nothing but a rip off spend your money elsewhere
D Gilmore
15 January 2024
Comment from ca.trustpilot.com
Closed my account a couple of years ago. They wouldn’t close it they just paused it. Asked to reopen it and they wanted 4 different things sent in. I understand the ID and proof of address but they also wanted my pay slip and..wait for it.. a photo of me holding my photo ID lol surprised they didn’t ask me to send a video of me dancing also. Very weird. Customer service rep was friendly and attentive on the live chat, not their fault the site has those daft rules.
hey hops
13 January 2024
Comment from ca.trustpilot.com
Avoid playing here. Worst of all casinos.Playing since last year never seen worse winning pay. I could understand if few people complains but this casinos got bunch of unhappy people.
Chris Beardall
12 January 2024
Comment from ca.trustpilot.com
As per the last response they no exactly what happened and the lies they have fed me. I have reached out 4 days ago to the email below provided and had no response I will continue to post true posts until they deal with a priority ( there words on chat) which was raised 4 weeks ago. I’ll await there comments on here to tell me my concerns are noted and to contact them via email that they ignore . Don’t touch these lot
Chris Beardall
09 January 2024
Comment from ca.trustpilot.com
Wow , I can see why previous fines have been given to the company, customer service is atrocious opened my account after previously closing with out me asking and when my complaint is questioned I’m told an email has been sent and it’s a priority full of s***
sarah nabbs
08 January 2024
Comment from ca.trustpilot.com
The customer service is absolutely excellent especially one representative called Phoebe. Very courteous and helpful. Answered any queries I had regarding withdrawal. I won twice in the last few weeks and even with the public holidays it was in my bank account within a week, last one after the public holiday only two days. I love the customer service the ease of payment and withdrawal and the overall service A+++++++ in my books
Q
02 January 2024
Comment from ca.trustpilot.com
I have made multiple withdrawals previously And this time they won't process my withdrawal because of a verification that I cannot do They say the verification is to protect there customers but if that's the case they should not accept deposits if they cannot be paid out.Makes me wonder how much money they have sitting there from customers going through the same situation
Alex Ian
31 December 2023
Comment from ca.trustpilot.com
I am very satisfied with the customer experience i was provided with by Joanne who not only resolved my issue but also showed care and empathy. She resolved my issue in minutes and my withdrawal is being processed now. I have made maybe not 100 but dozens of withdrawals at Casumo without any issues regardless of the amount and i receivevthem almost instantly. I dont know why the overall score is not higher on this review site but from my personal exp at casumo for the last 2 years, it deserves a five star rating. Joanne as well as Miguel who handles accounts personally are fantastic.
Rvdas Buy
29 December 2023
Comment from ca.trustpilot.com
NEVER play here if you want safe your money!!! Gift less free spins bonus and all bonuses is small!!!.. i have Max Level and gift 5-11 free spins per 0.1-0.5eu for every full level play!!! I wish to casumo lost license in Ireland 2024!!!👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬
Mathias Rodenberg
28 December 2023
Comment from ca.trustpilot.com
Joanne ..There's not much else to say, Joanne is a wonderful employee and should get a raise.
CJNicks
21 December 2023
Comment from ca.trustpilot.com
Ria is the most friendliest warmest person I have ever spoken to! Hats off to you girl!
monika kazlauskaite
21 December 2023
Comment from ca.trustpilot.com
Many many years ago used to be alright. I self excluded and after my time they didn't wanted to reopen account again. I had to argue. Finally reopened but made my deposit limit 10£ monthly. What games you can play with that?, try few spins and wait for the next month to try play again?
James Ashley
17 December 2023
Comment from ca.trustpilot.com
One star to much-5 stars is fair. won £900 over one month ago they asked to verify witch I’ve done every document I send is wrong or not right live chat was a waste of time avoid at all costs just flush you’re money down the toilet it’s more fun.
Mihai Florea
16 December 2023
Comment from ca.trustpilot.com
Joanne has to be the most helpful and nicest person ever ...
donna pryce
15 December 2023
Comment from ca.trustpilot.com
I found myself getting really confused with navigating parts of the site, especially my funds, to my own fault.I rang the customer service and spoke to someone called Ryan. They were so helpful and patient. explained how to get to what I was looking for and even gave some helpful hints on how to navigate easier.They were so nice, even asked how my daughter was doing when I mentioned through the conversation that I had a daughter. Great customer service, especially to someone like myself who has problems with tech a lot
DW
14 December 2023
Comment from ca.trustpilot.com
Had to go onto live chat for some issues I had with my account. What a lovely experience I had! I had the pleasure of speaking with Charlie who helped with my query in a friendly and fast manner. I usually hate going on these chats when I need help but this was a positive experience all round! Well done Casumo!
Brenda
14 December 2023
Comment from ca.trustpilot.com
Great service from Charlie very knowledgeable and helpful
Craig Larsen
13 December 2023
Comment from ca.trustpilot.com
I have been a member for over a year, and have had a few minor wins, in the last month I have made two withdrawals both of these have not showed up in my account, it shouldn't be that hard for them to find out where the money has gone. Do the right thing casumo. Look into it and fix it.
Alissa
08 December 2023
Comment from ca.trustpilot.com
Gotta give a thumbs up love the games and yes yah win some yah lose some just like any other gambling site. But once your verified withdrawals are deposited back in within 3days. I've played on other sites but Casumo is one of my favourite sites.
Worst Casino
07 March 2024
Comment from ca.trustpilot.com
worst casino site to play on, deposited 100£, 0.20-0.60£ spins, 3 bonuses and all of them paid less than 10x. Some slots feels very laggy, overall worst casino to play on
worst casino site to play on, deposited 100£, 0.20-0.60£ spins, 3 bonuses and all of them paid less than 10x. Some slots feels very laggy, overall worst casino to play on