Betway Review

Accumulator insurance bets have not been credited, I have 7 bets that i believe qualify starting from the 26th – 28th December 2023. The chat Assistant bot does not even give me an option that is related to my query nor does it give me the opportunity to speak to a human agent when i am not satisfied or require more help,In all honesty either the Betway Chat is broken, or under staffed to serve its customers properly because i am now tired of complaining about the same thing over and over. The extremely long queues, waiting for 3+ hours in the queue. Not being attended to by the agents after waiting for hours for your turn. I have yet another pending case Reference Number:0002070002050. They only sent 1 email after i wrote a review on this platform, i then sent a reply, then followed by another reply with screenshots to justify my complaint. They have not reached out to me ever since. The only way to get Betway to respond is when i write a review on this Platform. SMH.

Reply

They do not deserve even one star , they steal my money I deposit 2999$c and I won 5600$C And they kept me out , they say my account was locked . My money still inside with the money I won too . They never let me withdraw my money and never give back my money that I deposit too . Don’t trust Betway , please keep away from this . And is the worst customers service ever they make you on chat waiting almost 3 hours or more . Never trust Betway.: Best choice Bet365 .

Reply

I won £100 on winner wonderland tournament for finishing 77th place. I press the popup tat says ‘press here to collect ‘ then it says ‘successful’ guess what ‘NO MONEY’ No contact with anyone for over 10 days. No phone works, only got someone once on live chat. He gave me an email address to send screenshots to that autoresponded to say ‘this email address is no longer monitored ‘ then I got cut of after waiting 5 hours in queue. Last response was on email about five days ago saying they are escalating it. Big joke. Tried every day since and totally ignored.

Reply

This gambling site is as crooked as it gets! Was up 811$ last week and they locked my account and funds disappeared. Their help line is BotsAI which gets you nowhere.Finally got to talk to some one a week later and basically got nowhere. They ask for all sorts of things to ID you and in tbe end tbey will tell you : sorry for the inconvenience! Sorry my ass, you are stealing money and lying about everything! I wish I had read the reviews before signing up! Dont use this sit people they are crooks!Update: Betway responded and asked for specific documents that I will endeavour to provide to them. They confirmed that 745$ are in my old Betway account. I will update once the funds are being deposited in my account. I am hoping that the resolution will be to my satisfaction and I will keep everyone posted. Got to thank Betway support for getting back to me rather quickly!

Reply

Hi guys if you’re looking for an online casino Stay clear of Betway they have been withholding people’s cash and getting away with it.I had an account that I opened just for the promotional newbie stuff,I only had £30 in the account but after nearly 2years and every excuse.we tried multiple times to refund you but your bank won’t accept it lol.Betway are thieves guys . They’re positive reviews need investigation trustpilot the people are not real they’re working for Betway helping steal customers funds once they’re finished my online name is albee3

Reply

Amanda Carolina Nava Elkin 2-0 @ 14/1Amanda Carolina Nava Elkin – Yvonne Bruce Tagoe17/12/2023 08:25(Set Betting)Stake: £1.0074ZQ-UMYC-SBK2-C8H9Est. Sonbern two weeks now and betway stillNot settled this bet and hive me my wiinikhfs and are now refusing to even get in touch or respond to anybmedsages this won they were quick enougg to settle my lising bets avoid at all cost

Reply

I have never signed up for betway yet they keep sending me emails on a daily basis with a random username that I have never heard of. It is impossible to unsubscibe as I have no password & they don’t bother sending a link to even get one! I have tried blocking them, but the emails keep on coming.

Reply

Still waiting for withdrawals that say they been processed 10 days ago worst gambling company in the Uk can’t speak to anyone no one answers emails will be taking this to the gambling commission in 48 hours if I don’t get my money your happy to take my money but won’t give it back jokeU can’t email me as no one has changed my email address like I asked 4 weeks ago

Reply

I deposited £70 on the 10th December and you have took it out my bank account twice I’ve been on live chat numerous of times for hours on end never getting through to anyone. Tried email also rang number cannot get through to anyone shocking customer service absolutely disgusting.

Reply

This is the worst betting site out there it’s not just a saying. They are set up to steal your money. You are able to deposit with a debit/credit card, but you can not withdraw with that same debit card no matter what bank they don’t allow withdraws to debit cards. They are all about taking money . STAYYYY AWAYYY!!!!!

Reply

Again, my free bets have not been settled.. I placed two bets on the 26th December.. Both bets lost by one team.. I was supposed to receive two free bets, but got only one free bet.. Betway is doing this very often now… Trying to reach the agent on live chat, as usual, I never get connected..Username: koushalbetting

Reply

I’m back again after my previous review 3 weeks ago nothing has been done yet, My £2500 haven’t been paid and my account is currently suspended. I don’t mind if my account gets banned but my money needs to be paid. I have now decided to go through the legal process. Betway will try to get you frustrated and eventually give up which in my case will never happen. They always do this silly messages telling you we will get in contact with you is the same old thing send your passport, drivers license and proof of address. Which I have sent over 50 times both in scan and JPEG format nothing has been done. Betway has been sponsored by premier league clubs the biggest scammers and fraud company you will ever come across. Go and bet with Unibet or Skybet this is legit and they are quicker with withdrawal.

Reply

Writing another review as I’m just so annoyed with this whole process. Been using Betway for ages now and never any issues with withdrawals or deposits. Since 23rd of December my withdrawal statuses have stated “approved to be released”. Still no signs of these funds being released. Been waiting on live chat for 3 and a half hours and the chat has been stuck on number 5 for 45 mins. If you’re going to use this company, please have the patience of a saint. Shocking altogether

Reply

Betway is doing everything it can to not pay me out. I submitted my withdrawal on December 4th. They claimed on chat they reached out to me via email requesting documents. They did not. I submitted documents on December 10th after being instructed to send it to document at betway.com. I followed up a week later and they said that it should have been sent to document at betway.ca. I have proof of the conversation where they gave me the wrong email. It’s now December 26th and they have been reviewing my documents for 9 days and still no payout. I waited on chat for 2 hours and after reaching chat they did nothing to help me, while i was asking them questions they ended the chat. I sent an email to manager at betway.com and still no reply. What is going on here? How can you avoid paying out a customer for OVER A MONTH NOW. This is criminal, don’t use Betway, they owe me a 6 thousand dollar withdrawal and are doing NOTHING to pay me out.

Reply

I used more than GBP25 for the week between 16th – 22nd December 2023 which is a requirement by the promotion to be credited GBP10 Freebet. GBP5 was to be credited on Saturday 10am CET, the remainder to be credited Monday 10am CET. I tried contacting the Support on the CHAT, i was the 20th person on the queue, i waited until until it was my turn. They just kept me in the Chat waiting for an agent to talk to me for more than 5 hours now. No one is responding to me. I complained about a similar instance of promotion not being credited and the betway agents not responding when it was my turn a few days back. they ended up crediting me the Bonus. We are back again, i guess there is just no improvement.

Reply

I request my withrawal Saturday and got my etransfer Monday. It says on the site that they dont process during weekend and holidays but still got mine this Christmas. I can’t tell that this one is a scam!

Reply

The games are generally vibrating when u play. Bad web site bad games.when u win free games nothing returning. Dont waste time and money.

Reply

Currently I am waiting for my withdrawal since last night ..I have talked earlier to customer service who reassured me will be processed soon yet no transfer has been made Hopefully the team will get onto it soon will update the review soon once I have got and update from the team

Reply

So according to the website they paid me on 20th Dec and to allow 1 to 3 days before I receive the money in my account. Its now 24th Dec and still no show.I´ll be taking this case to Resolver first and seek compensation before it goes to the Gambling Commission.

Reply

Some of these comments are jokes. Yeah the got some probs but seem to be working on it however slowly. Game selection even getting better. Yes betway you do need to work on quite a bit. Like withdraws as could be faster but yh. Customer service bot winds ne up to. But yeah I’ve played on worse sites. Sort your life out ppl snd betway lol. Sorry late Saturday nite madness 1

Reply

Usually win something on Betway whenever I deposit. Withdrawals are usually in my PayPal account within 12 hours. Great casino in my opinion. Last night I won £1,200 and withdrew it. Was in my PayPal account just after 12pm the following day. Thanks betway!

Reply

Shocking. Withdrawal says approved to be released but no signs of funds being released. Had no issues taking deposits and have withdrawn multiple times before. Why is there no one I can speak to? Baffling

Reply

Have now been waiting 4 days for my withdrawal to be processed. I am all verified and have made a withdrawal before. Live help has a queue of at least 50 and I get told to wait even if you do get through.I notice you replied to the message saying all people complaining are just bad losers / addicts within 5 minutes to thank them? Even though you know this isn’t true and live help is only open till 11pm yet you reply to messages talking badly about your customers within 5 minutes at 6am.Clearly there is a problem so why aren’t you helping people I mean I’m not even sure that review is real who leaves a review to talk bad about other customers they don’t know?

Reply

Have been waiting since 19th December 2023 for withdrawals to be processed and the only way to contact them is via bot chat Can’t get an explanation for the delay!!

Reply

So, despite being sent a holding email from Betway advising me that they will look into my situation… again… I’ve still received nothing back from them for over a week.What is a really simple case. I’m owed approximately £720, and they won’t pay out for reasons unknown. They first didn’t reply at all until I raised the issue on Trustpilot, but now they reply and either miss state the correct situation or don’t respond at all.I have until the start of January before raising the issue with the Gambling Commission. I won’t be able to get a letter of deadlock from a company that doesn’t reply to correspondence, but there’s still time for them to surprise us all. It truly is the most appalling service I have ever received, and really don’t understand how companies like this are able to hold on to your money for no valid reason whatsoever. Worst still, they make up reasons without providing any facts to back up their claims. I will never recommend Betway and advise anyone considering using their services to stay well clear.

Reply

I opened a Jackpot City casino (Betway) account yesterday (22.12.23) and deposited £50.00 through my paypal account.I began playing slot games, but very quickly I got an error message and was unable to continue playing.I tried logging in again and got an error message advising me to contact customer services – but in order to do that you need to log in – and my account has been frozen – so I can’t log in!I used the Betway online assistance, and was number 30 in queue, two and a half hours later I was number 6 in queue, after 3 hours I am still number 6 in queue – so it would appear that their assistance is seriously undermanned for the amount of queries they are receivingI have received no correspondence from Jackpot City (or Betway) to advise why my account has been frozen.As I am unable to use the £50.00 I deposited – I would like a full refund of this please.

Reply

They promissed a 100€ freebet but once i lost the bet there were no 100€ freebet credited to my account and alos there is mo custommer support you just talk to a bot who doesnt do anything !!!

Reply

dont lsiten to any of these people they are all addicts and lost all their money i had a problem with my withdrawal interac e transfer and they fixed it within a day and i got my money

Reply

I’m waiting for my payment, it’s been more than 2 days that you promise to pay. It still says waiting for verification, what does that mean. I’ve used your transfer option and provided my banking details. I regret the day I used your service, it’s heartbreaking. Please process my payment, otherwise I’ll take steps to warn everyone especially here in South Africa about your behavior, I believe those who say you’re scam.

Reply

I have been pumping money into betway for awhile now cause it was a fun way to spend time for a chance to win some money, however I finally decided to make a withdrawal after winning a small $150. I withdrew my winnings on Nov 30 2023, after a few days later on the app it said I had been paid but I wasn’t. Now it is December 21 2023 and I have yet to receive my funds in my account. Betway has the worst customer service of any of the gambling platforms I have ever used as it’s all automated and you can never have you questions answered or be helped out when this happens. It’s frustrating and after months of putting hundreds of dollars into their app I have decided to delete the app and move on from them as I have lost trust.

Reply

Withdrawal still not processed after 3 days. Never seen a gambling site so slow to pay punters. Live chat has marathon waiting times. Cannot recommend at this stage.*update* Email from betway asking a question I’d previously answered in November. Still no effort to pay. Never any issues depositing though….

Reply

I withdrew another £2000 from my account on the 14th December and they have still not paid me my winnings despite me contacting the gambling commission. THIS COMPANY ARE THIEVES…… Once i get paid, I will never use them again

Reply

BAN BETWAY BAN BETWAY BAN BETWAYGentlemen I have been waiting for a refund for more than three months. The website is down in India, there is no point of contact, customer service is non-existent, and chat help is a complete waste. Is it possible for someone to assist in raising it? Username – cherry1012

Reply

Absolute shambolic customer service.Waited over 3 hours on their live chat system queue to get my account unlocked. Seems like there is only 1 person handling all their support chat.

Reply

I would give 0 stars if I have to, please avoid by all means betting with Betway. This company is a scam I won £2500 I made a withdrawal they refusing to give me my money. I have provided my passport, drivers license, utility bill and my bank statement. All they do is keep going with you back and forth. Just to get you frustrated but I will advise people to stop betting with them. The company is a fraud and scam they still haven’t pay in my withdrawal of £2500. I have an appointment with Gambling commission I have all the details needed is ridiculous.

Reply

Finally they have processed my withdrawal request.After waiting on the live chat yesterday for more than 10hr and not getting anywhere I woke up this morning to another email asking for my ID, POA and POF AGAIN!!! Ridiculous, this time I finished my email saying that if they do not process my withdrawal they will be hearing from the Gambling Commission. Logged into my account just now and surprise surprise it now shows that they have completed processing my withdrawal. So I got another “1-3” working days to see if it arrives into my bank account.WORSE EVER GAMLING COMPANYNow, I know there is no perfect company but a true test of a gambling company is it´s ability to process withdrawals and ensure the winnings are back into your bank account, to this end I have sampled many in my lifetime and the ones that I would rate on this subject matter is Skybet, Unibet and Williamhill.I will now be going through Resolver to seek lost of interest earnings and compensation for time wasted.

Reply

Been three days and this company refuse to osy me my winnings ir settle my bet svoid they sre scammers this company use to respond to their messages from me but they dont now because they dont want to pay out what they owe me

Reply

Don’t listen to people’s reviews I was worried about being payed it’s been 3 days because of the weekend but I received my money in full today thanks Betway 😁

Reply

Hello, there is an investigation on my account from May 2021, and it is still unresolved, I am still told to wait and wait, and still nothing has been done in the case.From what I learned, the investigation can last up to 2 years, because that’s the time for such matters! It’s been 2 years now and it’s still the same as it was.I feel cheated by this!

Reply

My account was suspended. I do not no why, have tried multiple times to contact you without ever getting a response, the automatic robotic support is useless. It says at end you’ll be connected with live agent, but I have waited for hours without being connected. I would be willing to be put on hold for a long time, but phone calls hang up after telling you to call back or use automated system.

Reply

As everyone below says, absolutely horrendous site. I have been experiencing technical issues on their site where I can’t claim the rewards I have paid for, they haven’t done a thing, Customer service does absolutely nothing and refuses to credit my reward that I have paid for and complaint hasn’t been acknowledged. All you do is chase Betway and sit waiting for hours on the live chat for them to do absolutely nothing to help. Don’t waste your time.

Reply

Thieves and they know it. No customer service and a generic response to every complaint. There games are clearly FIXED in their favour, can’t get game payout percentage or last accurate payout. I have asked for a copy of my full gameplay for one evening to send to the gambling commission and proof that they have verified me to gamble on their website. I feel a major issue coming their way, because I know they won’t. They have a 1.4 star review and that is pushing it. Horrendous and disgusting rip off gambling site.

Reply

Still not received my winnings from 13th November but it says paid on my account shocking customer service my account was verified just 2 minutes before withdrawal yet they say they need to verify again just a clever ploy to not pay the winnings so I needed to prove the card belongs to me and to send bank statement which I have done. Betway I have sent more than enough proof pay me my winnings!!!! Take a look at other reviews before spending money with betway im just one of thousands of people they have not paid…

Reply

I won a couple of bets before verification and then they blocked my account and I cannot get through to the live chat spent 4 hours on it for them to cancel all I want is to get my money and leave

Reply

waiting for an agent for 2 hours, waiting for money to be paid out for 2 days, the worst betting company in Ireland. Avoid it because they will scam you.

Reply

Big scammers.They took $300 from my account and I tried to contact with them for the whole day, I waited 3 hours on live chat and when my turn showed up the representative closed the window. 😡😡 Be careful Guys. Biggest scam company

Reply

Scamming company Got my ID verified , then tried to withdraw my cash not even the bonus which is a scam too . Tried contacting support for 2 hours on live chat , email nothing I’m now 300$ short thanks to this company I want my winnings !

Reply

Absolutely shocking 1300 quid with 2 reel wins and no bonus on 3 quid spins don’t even think it had a bonus tbf worst casino I’ve ever played on

Reply

update on my 165 euro deduction from my betway account whilst playing their free wheel of millions spins.I did get a quick reply (seems trustpilot reviews the only way to get a response) and i was told that they had put in a request to their game provider but still had not got a response. it will be a month tomorrow – which will be the same time i go to IBAS. do not go anywhere near this company

Reply

So… following on from the last post… Betway have claimed that the money was paid into their account with a card not in my name. This is factually incorrect and I have asked for the money to be refunded. I had the email from them last Thursday, and replied instantly. As usual, been waiting for nearly a week with no response and no ETA on when I can expect a reply. It’s the worst case of a betting company not wishing to pay someone their rightful winnings and I’m still out of pocket by over £700. I’ll be raising the issue with the gambling commission if I don’t receive an acceptable response to my official complaint raised on the 10/11/2023. Terrible service.

Reply