Betvictor Review

I was taken care of really well the customer service provided me with everything I needed!

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I spoke with Mackie who was very helpful and quick and provided me the details with clear communication.

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Anyi was a very helpful, great customer service and very quick and helpful.

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Perfect service when betting and on support (Spoke to Anyi on Parimatch on live chat and had an accidental bet cancelled in minutes, very polite and quick service). Will keep using

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Months ago I went through all the verification processes which included- Enhanced Identify verification, deposit verification and occupation verification. That took some time and was eventually sorted by BV. Yet again my account is restricted and I have winnings in my account which BV will not let me withdraw my winnings or place new bets. I am then directed to contact customer services. Chris from customer support could NOT tell me why my account is restricted or do anything about it. In the same time I have used Paddy Power, William Hill and Sky Bet without any restrictions and the need to use customer support which…….does not support. If anyone from BV reading this can give me details or someone who could actually help please? And please don’t say live chat as that is the reason I have just written this review.

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Mia from contact support was amazing in helping me solve my problem today. Thank you so much 😊

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Absolutely shocking I’ve been with the casino for awhile tried to make a withdrawal took ages after finally successfully withdrawing I was asked to provide ID I have done so and now my account has been closed what an Absolute rip-off this site is

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I have not heard a reply from bet victor . They asked for my e mail address which I sent to them . I also sent them my mobile telephone number. I have over 1000 contacts on my phone which I have since I joined Vodafone about early 1980 s . If they do not contact me within the next 7 days I will have no alternative to pass on to all of them my Trustpilot posting . Pay up bet victor and show your intentions. Many thanks trust pilot .

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Great customer service on the live chat with Aidan. Sorted my issue straight away.

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Free to play wheel never give more thsn 1spin!The dsily wheel is giving me only bet bonuses when I play only slots!The site is not paying! I am just down!I have limits that I have not requested! Of course made for the casino to take your money. Is nothing about safety, just better deals for them!

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Great service sorted quick thanks to adian

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Stay clear at all costs!Another dodgy company which lures you in with the promise of £50 bet credit, takes your qualifying bet then tells you you’re ineligible for promotions. Advise these lot to brush up on their contract law, how / why would I be ineligible, and if so why was I not told prior to taking my money? Absolute breach of contract, as was deliberately misled to believe I would be receiving the promotion. STAY CLEAR!

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I didn’t receive my £50 new customer bonus I had cashed out my first bet, didn’t realise you couldn’t cash out, I contacted bet victors live chat and got connected to Mia, she sorted it all out in a timely manner

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No reward system. Have to bet hundreds with constant rounds of losses. Munch munch. Their games are not live. Something is not right. Well you have had enough out of me. I don’t understand how you have to deposit hundreds and hundreds before you get a return of a 7 pound bonus on a bonus round. So play 350 ponuds get the bonus and it pays 7 pound. So imagine playing 36 times at a tenner the get bonus on the 35th time and recieve 7 pound. So that is random. I have played hundreds each month and explain to me why the pattern is the same will take everything and when near the deposit limit it will pay you a minute amount. Now this has happened continuously for over 10 months. This proves that there is pattern and with patterns it means it is not random. People record your game play and make a group and expose them. If you get the same pattern it is not logical that this is random. So constant losses for 10 months and you don’t enjoy the game and it takes and you don’t get the opportunity to withdraw. These games seems to wake up after you have put at least 3000-5000. Then when you win a little the interrogation starts. If you are rude they barrr you. Explain why you have to reach nearly 85-90% of deposit limit but a small win. And this has been on going for a year. That is not random. New player their accounts pay. Old users get had over.

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So once again took my promotions awY and also the predictive scores I know full well I done that at beginning of the week so just check miss out all Saturdays games and the free wheels but even when you do that wheel at end of month I always had one spin for months what a joke

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Mia was great! Very quick replying and very knowledgeable, unlike other bookmakers online chats she was brilliant!

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Stay away, trust me. worst betting company ever. Despite submitting my verification documents three times – first with my ID and then with my electricity bill, including a photo of myself holding my identification card my account was eventually verified, allowing me to deposit £80. However, after placing a single bet, my account was unexpectedly closed without any prior notice, then opened allowed me to bet once more, and then closed.No they are still requesting further ID after which I have provided, Passport, Proof of address within 3 months, photo’s of me holding my ID next to my face and also a screenshot of my bank statement showing my money leaving my account and going to Betvictor as “proof of deposit” How much more do you need to verify me? My shoe size is 10 and my blood type is AB +. Honestly don’t bother using them, scammers and thieves. use alternatives such as Bet365, Skybet, 888 or any others.

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Had an issue with free bet as wasn’t credited to my account Spoke to Pavol and within 5 minutes he sorted the issue and added the free bets Couldn’t be happier with the service from Pavol, friendly, apologetic and helpfulBet victor should be happy he’s part of their team

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I had an issue with Free to Play Wheel when i click in it says Unavailable. I spoke with Mackie who was very helpful and quick, he advised he would credit me 5 free spins I thanked him for hos swift help.However the free spins have not materialized

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Absolutely the worse betting site I’ve ever used I made a deposit it went out of my bank but didn’t go in to my account and when I went on live chat they denied it all saying I was wrong I even sent them my bank statement to prove it and still say it’s wrong and then I went on the slots and wow the worse robbing company iv ever seen 120 pound spent and had no bonus and won 7 pound please stay away as far as possible from these they will just rob you blind

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Live Chat – AnyiCan’t fault the customer service I received from Anyi. Really helpful and resolved the issue.

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I had an online chat with Anyi about an issue with my account, Anyi was very quick to assist me with my issue and extremely helpful.

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Paul louis owes me 3000 pounds . I was there chief manager deenery st park lane off park lane . The shop was losing 1.3 million pounds . I turned it round won 5 million with 10 staff . I am the most experienced human in the uk in betting and gambling . Age 78 worked in betting shops 1964 way before mr tabor was around . When victor chandler retired tabor said no friend of victor can work for him . The day was a Tuesday next day louis phoned said i was sacked and i left immediately. I lived in an apartment rented by the firm . I was told to leave with nowhere to live at the following weekend 4 days later . A punter warren owed 12 thousand pound and I paid 3 thousand for his losing bets . He paid bet victor Paul louis 15 thousand 12 for them and 3 for me . Louis said over I year he would pay me the 3 thousand I was owed . I telephoned louis 8 times for a year and eventually said I was not getting a penny . I am a pensioner with little money no car . Ps I had no idea as I’ve been to citizens advice but you cannot claim after 3 months of being dismissed. Please let everyone know of my horrific experiences with louis tabor and all at bet victor and all punters . Thanks truspi

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I had the pleasure to speak with Anyi on support chat who was very helpful and resolved my issue.

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Mackine was very helpful and pointed me in the right direction fingers crossed won’t have anymore problems…

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I recently had to use the contact us service on the BV app.I had the pleasure of chatting with Mackie on the live chat and he helped resolve my query quickly and easily….top class customer service was delivered right there…thanks again Mackie.

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I had a problem with one of the offers and contacted live support. Mia was very efficient, courteous and helpful. My query was dealt with in a professional and timely manner. An overall uplifting experience.

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Very helpful and friendly service thank you mackie

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Mia very helpful the best on there no issues at all got to the bottom of it cut to the chase really really helpful.

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It’s a scam casino, use other uk casino. It’s totally unsafe online casino, avoid them,if you win they will suspend your account and block the winning fund, my husband used this site for few times but never requested any withdrawal therefore he didn’t know about this casino that if he wins money he can’t withdraw and they will close the account, also they can change any of your personal information.Unfortunately I was recommended by my husband , when I asked him for good roulette casino. I signed up a account and I won money and requested a withdrawal of £7500, soon as I requested withdrawal, my account has been fully restricted, they have requested documents of driving licence picture holding by me, bank statement, government issued letter, I uploaded everything, after that I have received this message from betvictor, copied and paste below- message from betvictor after uploading all the documents-Dear Runu, Following a recent review, we have decided to close your BetVictor account. BetVictor reserves the right to suspend or close your account at any time and for any reason, including but not limited to circumstances set out in the unacceptable use of services section of the Terms & Conditions. Following this decision:No activity is permitted (including deposits, withdrawals, betting, or gaming.No bonuses or contingent winnings will be credited to your account. After this message I have contacted gambling commission, and I was told to contact them again and if it isn’t solved than get in touch with them,if anyone face trouble from this casino just get in touch with gambling commission and citizen advice bureau to take action against their licence.Also leave your review online, and warn people so someone else doesn’t suffer and lose money from this scam casino.

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Tried to verify my address, driving licence not accepted, NHS diabetic eye screening letter not accepted , hospital operation letter not accepted , council tax letter not accepted. Don’t know about u but I only get one letter a year from council tax in march. So obviously its older than 3 months !!!!!!! Think I will stick with coral and bet fair.

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Aiden was great! Handled the problem promptly and successfully.

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I started to bet this company mostly i won .i made my bankroll 2x,after that they restricted my account.They dont pay my money,they are thief.if you win you can get money

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Jamie was an amazing help on the live chat feature. Helped resolve my issues very quickly. Have nothing but great things to say about BetVictor as a whole.

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Mia is a good customer service representative with betvictor shes very kind and knows her job which is needed with every sportsbook, she was very professional. thanks Mia for doing a great job on chat!

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Having problems accessing welcome bonus and spins, Bryce of customer service was brilliant and guided me through the process and was very helpful

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Quick, easy and helpful. Had access to previous chat history.

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I spoke to someone on live chat in the early hours of 05.00am and my issue with a bet i placed got dealt with in a few minutes and i had no issues whatsoever,So i was very happy with the service,I wasn’t expecting to talk to someone live at that time of the morning and it was a human not a robot 🤣

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I had an issue with logging in on the BetVictor app after changing my phone, I was looked after by Mackie.I’m sure the issue was my end but we couldn’t find a resolution despite Mackies much appreciated help and patience.

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Mackie was very helpful and prompt at looking into and dealing with the issue fantastic service

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Kaylan was super helpful and helped me solve a free bet in a minute!

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Mackie was very helpful with helping me with bonus credits. Kodus to him and betvictor for taking care of their players.

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Mackie was very helpful and sorted out all my problems very fast and professional

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I’ve spent hundreds of euros on this platform, but the experience has been increasingly disappointing. Initially, I was receiving a bonus every week, which was one of the few perks that kept me coming back. However, this week I was abruptly informed that there would be no promotion because the “team didn’t send one.” This response was not only unprofessional but also frustrating, especially considering my regular spending on the platform.When I asked to speak with a supervisor, hoping to get a better explanation, I was met with rude and dismissive behavior. The supervisor was unhelpful, and after a brief, curt response, she left the chat without waiting on my response. When i did get her back she blamed it on a technical issue. She was just hoping I’d leave it at that.The lack of customer support, combined with inconsistent promotions, has really soured my experience here. If you’re looking for a reliable and customer-friendly gambling platform that appreciates you spending hundreds sometimes thousands. I’d suggest looking elsewhere. I have closed my account on this platform.

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Top man mackie , no messing , sorted the problem

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Had a great chat with Juan who is part of support to deal with an issue and he is very helpful and efficient. Juan knows what he is talking about and the issue was dealt with super quick. Thanks Juan!

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I chatted to Mackie about an issue with free betting credits. I’d misunderstood how it worked but they kindly said they would award me my betting credits anyway. Thanks very much!

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Really great experience today with many thanks to Aidan for sorting out my issue so promptly and professionally 👍

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Juan was perfect made sure I received my money .

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I chatted with Juan concerning a non settled wager and he corrected it immediately. He also was helpful in providing me info on a voided deposit.

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