Bet365 PLAYER REVIEWS(2911)
Oki Doki
05 January 2024
Comment from ca.trustpilot.com
They closed my account because my verification. I send my passport, driving licenses etc adress proof.
Peter Wilkes
05 January 2024
Comment from ca.trustpilot.com
Paid the required deposit on the Liverpool Newcastle game and the promotion was £5 free bet every goal scored up to £25. Six goals scored so I should have been credited within 48 hours. Of course, the free bets never came through and trying to get an answer out of these people is almost impossible. You lose the will and just let it go,which is probably what it’s set out to do. Crooks
Eddie T J Naylor
05 January 2024
Comment from ca.trustpilot.com
The Wild Life Extreme slot do not play it, it takes your balance and gives you nothing but pennies do not understand how these slot providers get away with it.
laura HASKINS
04 January 2024
Comment from ca.trustpilot.com
If I could give no stars that's what it would be I play a couple of casino's but never this one again seriously don't waste your money go play tombola much fairer site
j.n
02 January 2024
Comment from ca.trustpilot.com
I placed £10 @ the required odds on the liverpool v newcastle game last night & they " promised" to credit???? A free £5 bet for every goal scored up to 5 goals £ 25... i have been waiting ALL DAY to have credits applied to my account & to my horror, because i cashed out ( the offer)???? Doesnt apply... these bookies are absoloute thieves & i they are in the scrap bin.. i will get my ( 25 pound) free bets back in time. Goodbye u crooks!!!!!
Edward Johnson
01 January 2024
Comment from ca.trustpilot.com
I cannot place a bet. Site says it cannot confirm my location. But ! Did accept my deposit. I cannot place bet or withdraw without you confirming my location. This has been a constant problem
gaza baza
31 December 2023
Comment from ca.trustpilot.com
total crap website..Never win other websites at least let u win some here u like puting money to deep hole :D deleted account with this thiefs will do chargeback aas weell coz its scam :D
Niall
30 December 2023
Comment from ca.trustpilot.com
I'd give this company zero rating if I could. I had my account closed some 4 years ago and wanted to discuss opening a new account with them. They've advised I have permanent ban and not able to open a new account. They added that the decision cannot be reversed. What sort of support is that?Companies like this prey on the poor and the government allow it.
MKC
30 December 2023
Comment from ca.trustpilot.com
They let you win at the start pulling you in to bet more, but at the long run they will always win as its all rigged, I thought all the reviews here is trustpilot were fake but, trust what they have to say and stay away from this. Take it from me, they will eventually win.
Michael
30 December 2023
Comment from ca.trustpilot.com
Absolutely terrible slots. Never get bonus or feature on any game. Better online slots out there. Read all reviews save time and money.
Aiden Elliott
29 December 2023
Comment from ca.trustpilot.com
I signed up for an account and before I could even do anything my account was restricted & I couldn’t place a single bet. Physically couldn’t use anything. They then don’t let you completely delete your account for security reasons.
Charles Able
29 December 2023
Comment from ca.trustpilot.com
So i won a bet one on my parly was viod so the viod tje whole bet dint give me yhe differt what a ripofg
Alexander Moylan
28 December 2023
Comment from ca.trustpilot.com
Most rigged casino ever, compared to all other casinos I play it never bonuses. It just eats they have manipulated the slots. Stay well clear I'm closing my account
gordon Thomson
28 December 2023
Comment from ca.trustpilot.com
I registered with bet 365 and Deposited £10.There were restrictions placed on my account before I even had a bet. Trying to contact customer services was impossible. One star is too high a rating .I hope that a Labour Government will nationalise all gambling so that the people of our country benefit from the revenue made.
lucas savill
28 December 2023
Comment from ca.trustpilot.com
Awful company and horrible customer support They froze my account after winning £20 They ended up not letting me withdraw my money and shutting my account
nikolaos bagklaridis
28 December 2023
Comment from ca.trustpilot.com
Got blocked because apparently I spent 30 hours logged in and it’s like 3 days that I can not unblock it. The costumer services saying they will call me shorty but 3 days is to short for the apparently. Horrible experience.
Patrick R
27 December 2023
Comment from ca.trustpilot.com
Bet365 software has a glitch where you get your account frozen and they can’t even manually pick cash out option when available causing you to lose your bet.Worst yet customer service denies this is a issue
Paul Bunton
27 December 2023
Comment from ca.trustpilot.com
Worst betting app on the market. Always freezes, so slow sometimes a game will finish before you can even get a bet on. Total shxte.
Alexandru Ene
25 December 2023
Comment from ca.trustpilot.com
For those who want to report these scammers, I have found a page called (ASKGAMBLERS) they help you recover your money from the casinos by reporting them and they make everything easier
Brent Gay
25 December 2023
Comment from ca.trustpilot.com
I had made a bet on tennis that appeared to have won and gave me the option to cashout so I can bet and not have to wait for the bet to settle. I notice the match has still kept going as there was reversed call but my money was still my account and there was no outstanding bet to look at in case of cashout so I thought I was ok. I then notice my money from my account I wagered is gone. I noticed the bet I made would’ve lost but I cashed out and didn’t even give me an option to cashout again during the match after the call was reversed. This site glitch not only cost me money but their team doesn’t care about good faith. They care about getting money is anyway possible and don’t care about their customers. I would suggest FanDuel as I haven’t experienced any site glitches and better promotions. If you have bet365 I would delete the app
Ladd
24 December 2023
Comment from ca.trustpilot.com
Why is this site even allowed to stay online? So many complaints about customers not getting paid their money. Why aren’t people getting together and suing this company for theft? Because clearly they are stealing. Companies that are using them as a sponsor should be ashamed about luring people to their site just to get scammed of their money. Everyone should get together and stop this awful company from continuing. I cashed out $4000 still had $1100 in my account. They shut down the account during my bets and was unable to log back in to get my money. Over a month now of themSaying my account is under review. They are crooks and I hope they get shut down.
betty couch
24 December 2023
Comment from ca.trustpilot.com
This review isn't because I was doing Bussiness with this company,but a friend was banned for winning and this has passed in to all other companies he is out of Bussiness due to the ban.Zero Star for bet 365 would be more fitting.
Frank Nwite
23 December 2023
Comment from ca.trustpilot.com
Unbelievable to see this company taking advantage of customer If you have a player to have a shot 5 minutes into the game the player got injured and taken off immediately your game is marked red Paddy Power will void the player and your game is still on This company is fraud I'm going with paddy Power from now on People stay away from this criminals
Ross
23 December 2023
Comment from ca.trustpilot.com
Dont play at this site if your a casino player heres how bad it truely is ive deposited and lost £3000 since joining bet365 the rewards i have recieve to date is £30 sports welcome bonus £5 site wide bonus £20 goodwill bonus and 50 free spins with the value of 10p per spin. Do not join here thinking they are the best or that you will get lots of promos because its simply not true the advertisements they put out are nonsense believe me its the reason i joined them and trust me you dont get what your promised and they show zero loyalty to good customers.
Jakey Shipman
22 December 2023
Comment from ca.trustpilot.com
DO NOT DOWNLOAD OF SIGN UP FOR BET 365 YOU NEVER WIN YOU SPEND A FORTUNE THEY TAKE MONEY OUT OF YOUR ACCOUNT WHEN ITS LEFT THERE FOR A COUPLE DAYS THEY DONT REPLY TO EMAILS TRASH TRASH TRASH ID GIVE ZERO STARS IF I COULD
customer
22 December 2023
Comment from ca.trustpilot.com
Registered an account, made a wager in a bingo room and suddenly account becomes unusable. Contacted live chat who said account was banned and have no further information, i asked about getting a refund and basically said no refund whatsoever. Pretty scummy/scammy company if you ask me. Avoid if you value your money!
John Keplkinny
22 December 2023
Comment from ca.trustpilot.com
I don’t know why I gave bet365 so many chances to do better, but this has to be one of the worst platforms out there. Their customer support is atrocious, their loyalty to high paying customers is no where near rewarded like Stake.com does, if bet365 even rewards their users. Do yourself a favour and go with stake.com or another platform that will treat you right and reward you for your loyalty, what a lot of garbage this bet365 team and platform is.
Alexandru Ene
22 December 2023
Comment from ca.trustpilot.com
You disgust me with 2000 pounds and not even a prize in thief conditions. I hope no one plays on this platform because it is a waste of time.
Ehsan
21 December 2023
Comment from ca.trustpilot.com
Unserious and unprofessional trashThis so called company is rubbish. They have no clue about how to choose and recruit eligible and qualified applicants for their role. I applied as a German speaking customer support in Malta. Besides the fact that this role is extremely bad paid and has unhuman working hours, they don’t even care if you have a heavy costumer care background and experience like me in the 1st and 2nd level support for VIP customers at Siemens company in Munich. I am more qualified than anyone of those applicants but like I said, these Stupids give a damn about your qualifications. The mentioned job role is neither a high skilled role nor a professional one where people need a heavy bunch of experience and knowledge.So my suggestion for those who are thinking about working in this crapholeKeep distance, save your time and energy and don’t waste it.
Stan Master
20 December 2023
Comment from ca.trustpilot.com
The deposit using Interac is quick i tried to take advantage of the match bet but they force you play in the Casino and you cannot even make sports bet until you have wagered like 40x your deposit in the casino. Anyhow i was unable to download their Bet365 Authenticator so i had to have them cancel my match bonus which they did. I immediately tried to withdraw the funds and what bothers me is that after you click the withdrawal there is nothing on their interface that shows your withdrawal so you contact Customer Service thru the bot chat first. Once you have located live chat they tell you it is being processed. So i wait 24 hours as suggested and they say the same thing next day. If they made the effort to process my withdrawal you usually get an email from Interac stating your transaction is in process. They are just holding my funds until either i give up or I forget about my funds or even worse I reverse the transaction expecting me to play on their site. Anyways it has been 3 days now and everyday i gotta go thru the same b.s. Unfortunately they are missing the bigger picture because if they were prompt on their withdrawals people like myself would write something nice. All of us Sports bettors like nothing better than quick no frills withdrawals. I did get my funds returned after I wrote this review. Took 3 1/2 days.
Steven Rutherford
20 December 2023
Comment from ca.trustpilot.com
Utter crooks went to withdraw 6000 euro worth of wins tonight to previous uploaded wire bank details exact same as always and successfully used by other casinos today and yesterday to my pay me.45 minutes wasted in chat for them to fob me off by saying they sent an email to a department not good just wilfully withholding my winnings!
Been scammed
19 December 2023
Comment from ca.trustpilot.com
0 stars… they don’t reward loyalty here at all they punish it. I use them regularly because they tend to offer the best odds on football markets and that what I like to have a little flutter on… I put lots of small acca bets on at £5 maximum. They continuously ban my account from receiving any free bets or bonuses or the free games they offer. When you contact customer service they just say this is a decision from our traders and cut the chat off…. Absolute shambles of a business… it’s like me going to Asda and buying all my shopping there and when they have a buy one get one free offer or something similar they tell me I’m not allowed the offer as I shop there all the time!!!
Jay CAAA
19 December 2023
Comment from ca.trustpilot.com
The company will rob you of your money. Sometimes when you withdraw they don’t even cash you out!! Don’t get me started on the customer service it’s a joke - absolutely ridiculous! Never am I using them again. I’m still chasing up funds that I am owed and getting absolutely no where with them do not use bet365.
Gregory Burgess
19 December 2023
Comment from ca.trustpilot.com
This company banned me after a few modest wins. I have noticed they are now sponsoring videos on oddschecker.com. No surprise because they are pricing up races well in advance of other companies and if there is an obvious gamble taking place, they cut the odds - and the other bookies follow suit. That would be fine if people like me were allowed to access their early prices but we aren’t. They are killing horse racing.
bernadette peart
17 December 2023
Comment from ca.trustpilot.com
They unsafe won't allow me to remove my card also asked for days to close my account gets blanked I never been able to deposit makes it seem odd !
Samuel Lincoln
17 December 2023
Comment from ca.trustpilot.com
Account closed moments after opening and placing a bet - depriving me of the option to cash out the bet, which I'd only placed to take advantage of the new customer deal. No explanation provided and will only receive anything back if the bet wins.
Kaye Felton
15 December 2023
Comment from ca.trustpilot.com
Joined 365 last year,probably spent more than I should of.but the last week or too I had a bot of luck on the horses,about £1000 in winnings.today I got an email telling me I have restrictions on my account?no more offers or the odd free bet.so I withdrew all my winnings,then within an hour I got another email.due to the nature of your business we are closing your account with immediate effect? The nature of my business is,I am a 69 year old retired female care worker,. Well all I can say is enjoy your £300 million profit this year.how do you think you make that money? It's from people like us,totally shameful,1 star way too much
NdpTheConsumerAdvocate
15 December 2023
Comment from ca.trustpilot.com
I had constant issues with the app that don’t happen with other apps.I closed my account because the people in customer service seemed to me to be not boba fide in resolving customer service issues - If I’ve got that wrong, I wait contact from the CEO - but I won’t hold my breath
Olivier Loranger
12 December 2023
Comment from ca.trustpilot.com
Total deposits since my registration : CAD $840.09Total withdrawals since my registration : CAD $0.00TOTAL BENEFIT FOR BET365 : CAD $840.09Between you and me, it’s a nice benefit for their business!And as a goodwill gesture or courtesy, they’re even not able to provide a sh**** CAD $5 or $10 Bet Credit, or Free Spins, or a loyalty gift, LOL.The customer agent Alexya V invited me to check on the Offers tab, there are a lot of interesting thing. But I always have nothing, since more than a year ‘’No offer available’’.I know that it’s not the customer agents fault.But it’s a very bad customer gestion from this relevant department. I’m not asking a huge bonus of 500 LOL!Positively, they have a great platform. Bilingual App. Thousands of sports markets. They also broadcast several sports. It’s awesome.But they should improve their loyalty program. They should also improve their withdrawal processing, as I heard it’s very long. Some websites are processing within 1 day.They should also offer Interac withdrawals when we deposit with a PaysafeCard voucher. Because we can’t withdraw with PaysafeCard.Anyways, I’m not feeling an important customer for them so I’ll stop depositing in this website until I receive a gift.I wish you a good continuity!
P G
11 December 2023
Comment from ca.trustpilot.com
Similar to some others, I'd had an account for years with no issue, generally losing out, as you do.After a couple of nice wins in a week for a only a few hundred, in Jan 23, I get an email saying my account has been restricted (down to pence), without obviously explaining the real reason.I asked them to close the account back then, which they said they would, but today, 11 months later, I get an email saying my account has been closed with immediate effect after a review. Erm, that should have been done in Jan!Moral of the story, make sure you lose, coz if you win, you won't be winning with them very long.
Lewis Moore
09 December 2023
Comment from ca.trustpilot.com
So I’ve had multiple wins and nights where I’ve been using the app all of sudden I win, and I can no longer log in it just loads and loads. Happens right near event ends or wins. Also started happening in WiFi what used to always be fine.Tech support exhausted all options after treating themselves and got sent to mobile network company, what good they can say about “blocks or filters” on my account.Do they block your account it’s completely pot luck whether I can log in nowadays and free bets I only used to get once following tipsters from twitter, same bets alerted them as a gambling looser so reward them
Ray
06 December 2023
Comment from ca.trustpilot.com
I signed up for an account on BET365.com on 28th November 2023. The sign-up process was pretty straightforward but I took a few days to do my research before making a deposit. From the reviews on Trustpilot, I became very skeptical but after speaking with a friend who has been using the service for a while now and is happy with the service I decided to make my first deposit of USD 100 yesterday 6th December 2023. When signing up I was asked to submit my ID which I did and it was verified. Today I was asked to complete the address verification which I did, it took a little back and forth but in the end, I am now completely verified. I must point out that the customer service was very helpful and patient "Thumbs up to them". I'm not ready to make a withdrawal as yet "only now started using the site" but I will update this article when I am ready to make my first withdrawal.
khalil khalil
29 November 2023
Comment from ca.trustpilot.com
They ask for an investigation ID and the minimum you can put in is 10$
Dennis Mugo
29 November 2023
Comment from ca.trustpilot.com
My account have been permanently closed because I refuse to agree on a self exclusion and I had a time out for a week I came back and find out they have put restrictions on my account. This is crap
Ben S
28 November 2023
Comment from ca.trustpilot.com
Went through verification process, sent all kinds of personal documents which I was told were accepted. Still having errors logging-in, saying account not verified when I have emails from them saying it was. Spent two days going back and forth in correspondence only to be told that my account had already been closed! Now in the process to try and get my deposit back which I was forced to do when opening the account only to be told that I cannot make an withdrawal as this is restricted and I have to wait for a postal verification or a call. Easily took my money but making it very difficult to get it back. No explanation why they refused my application. Complete waste of time!
Brandon Matthews
28 November 2023
Comment from ca.trustpilot.com
Account got restricted and I never even deposit 10 yet for bonus this company if bull crap FanDuel the best I’ll stay there
rob d
28 November 2023
Comment from ca.trustpilot.com
Had an account for years and occasionally the odd problem.Under regulation 17.1 they can close your account at any time.Well that’s what happened today using the reason above for account closure.You could say that I wasn’t making them any money that they would consider me a good punter for them.RESPONSIBLE GAMBLING does not apply to this lot.Gambling is a beautiful game and it can be fun at the same time but these mugs have taken all these elements away.Profit before customer satisfaction says it all.
Alex David
26 November 2023
Comment from ca.trustpilot.com
Be aware of ESPORTS matches, a lot of people have ended up being homeless losing all their money because they don't supervise these matches and esports game players don't defend their chances properly
alvis chan
25 November 2023
Comment from ca.trustpilot.com
Opened an account for an offer, after depositing the required amount and lost it. It suspended my account, and not able to use the free credit. I would describe it as scam.


Darren Harris
06 January 2024
Comment from ca.trustpilot.com
I placed an each way bet with bet365 and my horse came 3rd…it was settled as a “lost” bet even though it paid $9.50 for a place ( 3rd) …I called and told them what happened and they said they would send it to the appropriate department “for review”…I explained the horse came third …they said “bets are taken by humans but settled by computers or bots…I said it’s a clear payout bet as I got a third…they said we will have to review it and became hostile…ahloe$
I placed an each way bet with bet365 and my horse came 3rd…it was settled as a “lost” bet even though it paid $9.50 for a place ( 3rd) …I called and told them what happened and they said they would send it to the appropriate department “for review”…I explained the horse came third …they said “bets are taken by humans but settled by computers or bots…I said it’s a clear payout bet as I got a third…they said we will have to review it and became hostile…ahloe$