Bet365 PLAYER REVIEWS(2911)
Stephen Thomas
13 February 2025
Comment from ca.trustpilot.com
Spent 150 quid on slots, that’s on one machine, biggest win 72p, money down the chute in minutes, of all the online casinos never felt as robbed ever, surely a scam. To put things in perspective I’ve been in Lanzarote for 2 weeks and staked over 2k in euros but had a return of at LEAST 450 per 500 and I’m up at end of holiday, could always guarantee at least 75% return on other gambling stores in U.K. avoid at all costs
Dionis
12 February 2025
Comment from ca.trustpilot.com
Never placed a bet in my life anywhere , got permanently banned immediately after clicking the signup button, with no explanation whatsoever.
S Maye-Jones
12 February 2025
Comment from ca.trustpilot.com
So as a new customer I was offered for a minimum deposit of $10, I will get 50free casino spins. With a placed bet of minimum $5 win or lose I'll receive a $150 sports bet reward. This is as a new customer. So I signed up. Deposited my funds and was ready to play my free spins first then my deposit. Well, Bet365 casino game for the free spins( only 4 games are eligible and they'll state which ones with a clickable logo that take you straight to the eligible game chosen. I clock the piggy game. It loads goes through all the animations and then states that I have 50free spins. When I hit the spin button. The reels will start to spin but then a message pops up. The message says "server issues"😞. So I re tried it like 4x. Then I said maybe it's this specific game let me try one of the other 3 that's available. So I'm I click the leprechaun one. Same loading telling you how to play the game. When I click the spin button same message pops up. "Server issues". So then I said I need a control test. Let me click on a casino slot game (cause all the other attempts were casino slot games), that is not part of the free spins reward. Well guess what it took my deposit money with no problem spin no message ready for me to push the spin button again. So then I said. Great it's working now let me go back to the free spins eligible games. I click on the free spin eligible games and it was the same as before message pops up saying "server issues". I tried contacting support from the app. Talked to a bot then a so called human that was responding like a bot. Got all the way to explaining what's the issues. Screen abruptly stops and goes to home screen. Now the chat is gone! So I call the Bet365 customer service number. Spoke with a sir. He speaking to gaming. They telling me to go into the app and try again. After asking me to download the game to my personal computer. Like I'm going to trust that. Smh. Let's just say 45minutes into it. I was completely over it. I stated that I've screen recorded my whole interaction and ready to post it. I feel like this is a scam. Well sir says they've been around a long time and is the best gaming app. I started naming all the other apps I play on like fan duel and how I've never had this type of problems. Then he back tracked to say they're fairly new and still working on glitches. Then says I can use the sports bet portion and receive my rewards after placing a $5 bet. I'm like I'm cool. I don't want nothing but my original deposit back. I don't want no free spins no more I don't want the free $150 for my sports bet. Frankly I don't trust that that part is real. Especially after this. Mysteriously. I was logged out. Suspiciously I couldn't log back in using my saved password. It wanted me to type it back in. I'm like yeah they trying something fishy and I don't like it. Letting my bank know that it's a fraudulent deposit. Letting BBB know this is a mess. And I will shareynscreen recording of the whole entire thing. With audio. Smh. This country is such a sham. The things that are let the be happening is insane. Government can y'all catch these fools. Ive gotten anxiety and high elevated levels of stress from this.
Jackson Waigwa
11 February 2025
Comment from ca.trustpilot.com
Before i started it. I came here, read the reviews and most were 1 star. Ignored and went on opening a betting account with them.They are the Worst. They restrict account. After a week, i am told i cant use cash out feature, withdrawing is a problem and the worst part of this is their customer service representatives don't give a solution. they say that is what it is and there is nothing they can do. PATHETIC!!!!
Andrew Wright
11 February 2025
Comment from ca.trustpilot.com
Awful company to deal with. Won an Acca 7/8 teams had won with the last game to be played the next day, offered me £75 cash out. Accepted it but when you click it won’t let you take it. Then the app crashes, log back in same thing happens over and over. So screenshotted the error thinking customer service will be able to help and let me cash out what I’ve won. Only to be be bounced around live chat before finally having my account terminated and they’ve kept the credit I had in my account and not refunded my winning bet. THEIVS! Fuming. If this isn’t resolved will be going to the ombudsman
steven cox
10 February 2025
Comment from ca.trustpilot.com
App is very bad. Always issues logging in. They usually got best odds but they don't like it if you win. I been betting on horses for few months and all seemed good But I had a lucky streak with a few descent winners then they blocked my account. They would not tell me why they just blocked it for no reason. Thankfully I was able to get my winnings out easy enough. I don't know why I got blocked. The only reason I can think of is because I had a few winners. Shame really as they do have best odds. It would have been nice to know why I was blocked. Will be going back to paddy power as their app seems much better. Odds not as good but overall much better.
Katie Wilson
10 February 2025
Comment from ca.trustpilot.com
I used to really enjoy playing slots on this site I have deposited £100s in the past 2 weeks and not paid me anything not even given me free spins with the slot games I have been playing.. I have played with bet365 for 18 months and I used to really enjoy playing with them but it doesn't seem they want to pay out anymore
dave close
09 February 2025
Comment from ca.trustpilot.com
Don't waste your money with these guys they will steal your money like they did me go somewhere else
Joel Lanni
09 February 2025
Comment from ca.trustpilot.com
Their cash out feature is terrible. I’ve lost hundreds of dollars due to this broken feature. It doesn’t ever let you cash out it’s just there to trick you. Use a different app as they’re scammers.
Mrs S Hayman
08 February 2025
Comment from ca.trustpilot.com
What a rip off site definitely not recommended!! When you win a good bet and you increase your bet yoh will definitely lose what you win they eat it all.
jan lacny
07 February 2025
Comment from ca.trustpilot.com
Absolutely scam you can spend how much you want. You have no chance to win because they taking a piss they just send you some stupid invite and it’s shit hopefully you scam devastate
Stuart Cloney
07 February 2025
Comment from ca.trustpilot.com
Criminals.twice in two days they have screwed me over.1. Offering cash out of a product, fair enough the first offer changed mid transaction but when I accepted the revised offer and they declined that immediately as well its a farce.2. Voided a bet based on a market being closed? It wasn't closed on your App therefore the bet stands. Took them a day to void the selection as it only happened when the player started going well.
Shaun Norrish
06 February 2025
Comment from ca.trustpilot.com
Maybe a little update as I've now sent a report to the UKGC (not like they'll do much) but these frauds might find themselves in a spot of bother as for the last two months of opening this account they've allowed me to deposit off my own personal debit card onto my partners 365 account 😂 so they clearly don't run "GDPR" checks and are only interested in stealing money from customers. I've every screenshot all the video proof a picture of the card used for the transactions and the transactions made, where I find myself over £800+ down without a single sniff. Have a good one THEFT365 it's about time us punters run a petition to have you shut down. The only corruption on a huge scale in the bookmakers industry is how you've been able to obtain a gambling licence for all the years you have..cya you bunch of corrupt muppets.
Mac Mclean
05 February 2025
Comment from ca.trustpilot.com
Normally never have a problem with bet365 but on this day the 31st Jan 2025 I made one deposit of £20 (Reference2055135836 bet365) at 23:10 came out my bank didn’t show on bet365 app waited 8 minutes still nothing so made another deposit at 23:18 (Reference 1232313574 bet365) same thing happened I spoke to Bet365 on the app they said to wait 10 days for a refundor contact trustly so I went on there website submitted manny request said 24hour for a response it’s been 6-5 days n still nothing I have got anything in Writing to show I’m gonna get my deposits back there no help at all I spend a lot of money on bet365 and normal don’t have a problem till now
Gary Platt
05 February 2025
Comment from ca.trustpilot.com
Bunch of crooks I’m winning and trying to restrict my bets making out I’ve problem gambling yet I’m winning not losing.Have the traders last year dictate how much I could put on a bet so I stopped betting with them.4 months pastThen start sending me 100.00 matches free bets and then I take I win there start winging again. Moral of the story only want losers.
Stuart Melville
04 February 2025
Comment from ca.trustpilot.com
Absolute joke of a company three times they applied restrictions to my account apparently for safer gambling. however this last time all my bets were placed before 2pm some were the day before at 7.30pm they ban my account while in play lock out everything so I can't do anything for 24hours telling me to phone
Ben Mcmonagle
04 February 2025
Comment from ca.trustpilot.com
300 spins on 24k gold jailbreak and not a single feature, now tell me that's normal....just statistically it should of come up a few times at worst!
Dan R
04 February 2025
Comment from ca.trustpilot.com
I've been in numerous sportsbooks and eventhough the interface and app are good, the customer service has been terrible. Today they closed my account for no reason whatsoever and refuse to provide any justification or information as to why my account was closed. Horrible experience. With sports betting now legal and many options out there, I would suggest go elsewhere. There are able to lock up your account at anytime without any explanation and this is something that can leave both your wages and money at risk when relying on such a business.
Lisa
03 February 2025
Comment from ca.trustpilot.com
Took my money and then said my account was ‘locked’ and then closed it before I could even place bets. After trying to contact customer services twice I got terrible service and nothing was resolved. WORST SITE EVER
Val Branham
03 February 2025
Comment from ca.trustpilot.com
Closed my account the same day that I registered with no explanation
Mr. Carl Hatton
03 February 2025
Comment from ca.trustpilot.com
⭐ Bet365: The Ultimate Betting Platform! ⭐Bet365 is hands down the best online betting platform out there! 🏆 With an incredible range of sports markets, live streaming of over 600,000 events annually 🎥, and an intuitive mobile app 📱, it offers an unbeatable experience for all bettors.New users can enjoy fantastic welcome bonuses 🎁, while existing players benefit from exciting promotions like bet boosts and early payouts. 💰 Secure payment options 💳 and 24/7 customer support 🛎️ ensure a smooth and safe betting journey.If you're looking for the best place to bet, Bet365 is the way to go! 🔥💯
Michele Fracella
02 February 2025
Comment from ca.trustpilot.com
Michele FARCELLA
Freckle Face
02 February 2025
Comment from ca.trustpilot.com
Worst of them all!! So I had a few months in traction..joined 22 sites, deposited 100 quid ten times in each. This was by far the worst return of them all .zero in fact! One time I bet just /10/p a spin../1000 spins..no feature! Lol. Lucky I have the money to waste..interesting experiment for sure! Best returns were coral, bet victor, virgin and hippodrome by far. Steer clear of this site. Ojo and jackpotjoy.
buck rodgers
02 February 2025
Comment from ca.trustpilot.com
The app feels like a chore when doing football accumulators. They need to change it and just put all the games for that day.
George
02 February 2025
Comment from ca.trustpilot.com
Restricted my account for no reason and refuse to correct this.After an hour on chat it turns out a similar account has been set-up using some of my details (even though I now doubt this to be true) but they wouldn't expand on this.Was originally told everything was OK and back to normal, then literally 10 mins later I get a message saying I can no longer use cash out or any offers they have.Back on live chat and told that's the decision that has noe been made and that's the way it is, even though 10 minutes earlier i was told everything is now ok, no reason given.One of the worst companies I have ever dealt with.Very unprofessional and amateurish company.
jake raddz
02 February 2025
Comment from ca.trustpilot.com
DO NOT USE SAFER GAMBLING OPTIONS. Once you use the safer gambling tools on the site in an attempt to gamble responsibly they will restrict you from receiving any and all promotions from themlive chat clarified that this is the case and took a screenshot.after publishing my review they have have restricted all access and not allowed me to continue playing on the site. took 2 hours in live chat to get account unrestricted because of an agent.
Consumer
02 February 2025
Comment from ca.trustpilot.com
Terrible experience no consistency in certain games .. bonus doesn’t reflect the amount gambled and then if you do ever win anything you can’t just withdraw it on the card you deposited.. no they then want your bank details to transfer it … definitely don’t waste your time and money
Strahil
02 February 2025
Comment from ca.trustpilot.com
These frauds limit your account when you start winning. Avoid at all costs. They deserve to go to jail.
CESAR TELMO
02 February 2025
Comment from ca.trustpilot.com
Many, many bad reviews but I did had a good time with bet365, I still have a good RTP, unique free bets and games always giving profits.
Darren mortin
01 February 2025
Comment from ca.trustpilot.com
bet 365 settled my bet wrong, cannot speak to anyone from bet 365 to resolve issue
Martin
01 February 2025
Comment from ca.trustpilot.com
Before you read further, find another betting company. Sick of bet365. I’ve had my account restricted when I win then for the second time, their site had a glitch on Wednesday preventing any cashing out. When messaging them I received a generic message which basically said unlucky. Really poor and makes my opinion of them as scammers. Screen shots taken so will raise with trading standards. Now betting elsewhere and I advise you all to as well!
Saqib
01 February 2025
Comment from ca.trustpilot.com
Probably best layout of them allThey definitely have best layout of all betting companies and navigation simple to use through out site ...that's probably why it's the number 1 site for punters...however I did self exclude from site years back because of altercation with their costumer service...I will be returning next month as self exclusion ends... however their promotion back then was terrible as I can remember... my friend still uses their site and they have recently added free to play game every day which not good he hardly ever wins on it... I'm still on fence on this site 50/50 ...it kind shocks me how the number 1 site for punters have so many faults with their site if I was the CEO I would fire all promotion team lol terrible
paul atkins
01 February 2025
Comment from ca.trustpilot.com
This company will rob you blind and then Send emails telling you their gameplay is fair this is the most crooked gambling site I have ever played x please avoid at all costs
Klajvert Balla
31 January 2025
Comment from ca.trustpilot.com
Scamm.. custumer service wont help getting money that its on the bet365 technical issues. This app needs to be closed down and whoever own this to go to jail. Cant steal money like that i dont know how this app is still active due to all the problems and scams sometheing needs to be done asap.
phillip giles
31 January 2025
Comment from ca.trustpilot.com
SCAMMERS ! APP CRASHES ALL THE TIME . NEED TO BE LOOKED INTO BY THE GAMBLING COMMISSION!!
Andrew Brown
31 January 2025
Comment from ca.trustpilot.com
They restrict you after a while if you’re a consistent winner. Absolutely disgraceful behaviour and they shouldn’t be allowed to get away with it. They made a revenue of over 3 billion last year and restricted me for my 3k profit.
Maria Needham
31 January 2025
Comment from ca.trustpilot.com
If I could give a zero that’s what they would get I have won nothing with this site they don’t let you win on any slots by more than £3 than jackpots are a joke and the free spins never ever happen I’ve played on one roses and jokers and the 10 spins have never gone and if the wheel goes you’re guaranteed to get green the lowest win every time I’m done with them literally
Robbie Adams
31 January 2025
Comment from ca.trustpilot.com
Been a customer for 2 years. All good at the start. Free Spins, free bets and then nothing. Overall I lost £2800 but won £2400 playing Poker, Virtual Blackjack, Roulette and Sports betting. Down £400. I closed my account this week. Wanted to cash out my football accumulator and the app wouldn't let me access my bets. 5 minutes later the other team scored and then it let me in. Bet365 makee billions and yet they won't pay out peanuts. Thieves. Don't waste your money here.
Wayne Botelho
31 January 2025
Comment from ca.trustpilot.com
If i could rate bet365.com zero stars I would. I literally got an email this morning saying they restricted my account till I call them with affordability checks. I was talking to the agent for over an hour first time and he kept repeating the same questions till the call miraculously disconnected. I didnt receive a call back so I called back after an hour later bearing in mind I'm place on a long hold and spoke to another agent in the Responsible Gambling team who said he wasn't able to assist and someone will call me straight back which nobody did surprise surprise. I emailed the team and Vanessa emailed back saying I should phone for a third time. What is wrong with these people do the not understand customer service. Its an absolutely rediculous company and shouldn't be allowed to operate if they are scared to take a bet.
David Page
31 January 2025
Comment from ca.trustpilot.com
Really non engaging games. full to the brim of really convoluted requiments for any wins, So many games so reliant on so many aspects to acess features and even then on some you still fail in a bonus as its reliant on other features. It really is a celebration of mediocer win lines with the occasiomal free spin to win back what you have probably already deposited over the course of joining. but no more.
RJ
31 January 2025
Comment from ca.trustpilot.com
They made the site crash so noone could cash out bets. Massive scam and wont give explanation!
David Henderson
31 January 2025
Comment from ca.trustpilot.com
Champions league , 7 fold. All games were winning with 10 minutes left . Went to crash out and app stopped working conveniently so couldn’t take big cash out offer , then of course when games finished it started to work again. Emailed them and complained and they said cash out is a feature that they can withdraw at anytime and they waited for bet to settle . Not first time it happened, wont use them again!!!!
Tomas
31 January 2025
Comment from ca.trustpilot.com
Scammed. Past wednesday, there has been a technical problem on their end which made it impossible to log in. Lost 200 euro, because I couldn't cash out. They're hiding behind the TOS, saying the "cash out function is a fun extra, but we aren't responsible if you can't reach it". AVOID.
sw
30 January 2025
Comment from ca.trustpilot.com
scam365 avoid funny how everyone who had bets on their app crashes so they cant cash out but people who haven’t placed a bet can use it just fine. then soon as games end oh it magically working again they need looking in to the gambling commission they always do stuff like this.
A. C.
30 January 2025
Comment from ca.trustpilot.com
SCAMMERS, REAL OFFICAL SCAMMERS! on the 29th of January 2025 around 10-15 minutes before UEFA cup matches ended they have stopped all cashing out strategies and they have stopped their servers where millions of people could not login or cash out or even see their bets!
Robbie Adams
30 January 2025
Comment from ca.trustpilot.com
Been a customer for 2 years. Overall I have lost £2800 but won £2400 playing poker, roulette, blackjack and sports betting. They ripped me off tonight. Wanted to cash out my football bet but the app wouldn't let me access my bets for the first time ever. The team scored 5 minutes later. Not going to complain as they'll probably just say they where having problems with the system. I won't be spending a penny here again. Oh don't bother with their Poker App it's pure Garbage. Rigged 💯.
Super Blessed
30 January 2025
Comment from ca.trustpilot.com
On Monday 29 January 2025 i made a few bets of champions League games after making every possible ways to make a successful bet i saw how i won a few and that i could cash out also by the other bets i made .i had games i could win 300€ and a few also i could won 50K with only 4 € .Bet365 had made every way difficult to make it impossible to cash out or see the result of the game ...by my live bets options i could see nothing but other option as casino ,search bar ,sport i could see that it still refresh.after making contact with the help desk without any result of solution ,they decided to make it more difficult for me to enter my account by saying that they dont recognize the account i had , the funny thing is that is my account was automatically saved and i had logged in almost 30* times on 365...after trying to get a new reset code and make a new password they tried as many way possible to not let enter my account even after i made new password....with new password was not possible and also getting new reset code is also impossible....thanks God i made screen recording that i can look further how to get my money that i won and also show to the judge that this company is a fraud .I am new on 365 and they only could received 20€ out my pocket so i think it will be a big loss of they need to give me 300€ to 50K to a new gambler that was only 7 days member of the account ....they are fraud ...dont lose your money to them and since now record every bets you make on other betting apps because they manipulate the accounts .
Levi Stephenson
30 January 2025
Comment from ca.trustpilot.com
Not the first time they have crashed their site during games. Obviously losing too much money with so many games on so they magically crash and then fix it once games are done.
mel
30 January 2025
Comment from ca.trustpilot.com
ScammersLogged me out of my account so I couldn’t cash out early, tried to put my password in lots of times but failed, the time it let me in all games had finished 2 teams out of 9 let me down, scamming gets, don’t waste your money,plenty of other sites that pay out and want your custom


Anze locnikar
13 February 2025
Comment from ca.trustpilot.com
ScamNot paying winnings on hold for long periodStay away
ScamNot paying winnings on hold for long periodStay away