TonyBet Review

Same problem as everybody else.

Have had an account for 14 years, verification was a bit of a pain having to send in photos of both debit cards etc but always did it with no problem.

Then out of the blue the other day my account was disabled and they emailed asking for all sorts of stuff, including payslips and 3 months of banks statements.

Luckily I only had 16 in the account and they sent it back to me after many emails and finally threatening them with the UKGC, the fraud squad and the police.

Almost certainly had it been a large amount they would have tried to keep the funds.

Avoid at all costs, they have gone rogue, borderline criminal now.

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Terrible company. Sent all ID docs in wouldn't accept my passport even though it was a clear photo and a valid passport. Then they sent me a questionaire to fill in about my income and al sorts of other unnecessary crap. Customer service is dreadful. Thank God I never deposited as reading other people's reviews making a withdrawal is just as bad.

If anyone is thinking of signing up don't bother. Just use one of the other well known bookies.

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I requested withdrawal of my winnings 2 months ago and they still haven’t processed them. Keep getting harassed by email for bank statements, paypal statements, savings account details, mother’s maiden name. Is this company legit? Feel like they’re going to hack my accounts and steal my money.

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I requested withdrawal of my winnings 2 months ago and they still haven't processed them. Keep getting harassed by email for bank statements, paypal statements, savings account details, mother's maiden name. Is this company legit? Feel like they're going to hack my accounts and steal my money.

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To be honest, this gamble corporation is not that bad as everyone mentioned as I have used many of them in the past… and there were much worse bet companies without customer support at all. Yes, these enormous delays are terrible but at least I have received my winnings… happy end I guess. I Would like to thank Patricks and Sven for being helpful and efficient at support!

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Worst online casino ever, don't sign up.
Bonuses not paid as promised, when i tried to withdraw winnings the money just bounced back to the casino account 5 minutes later. AVOID THIS CASINO AT ALL COSTS!!!!

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Awful company, five months of trying to get them to process a withdrawal and I give up. read these reviews and dont get involved.

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They paid out after a month of waiting.
If they have many cases to go through due to AML rules and these have to be done manually, they really should think about increasing their number of employees.

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Finally after 6 weeks of them wanting to know everything about me they have paid out . I’ve closed My account and I would never use this sh It show of a company again .

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So after weeks of trying to get my money I’m finally going to get paid this is what they have to say they also have closed my account Thats fine because I wasn’t ever going to bet with them again after all this trouble

Thank you for the provided documents.

Please be kindly informed, that we your documents have been reviewed. Please be informed, that we have processed your pending withdrawal of 1000.00 GBP to your PayPal account. Please be aware, that it might takes up to 24 hours in order to reach your PayPal account.

Also, we want to kindly inform you that your TonyBet account remains closed.

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Tony Bet is a legit business but they are pissing off their customers with this money laundering thing.

We just want to bet and get paid really.

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So after nearly 6 weeks i will finally receive my withdrawal they will be processed within 48 hours, so hope they go through with it.

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I have the same problem as everyone else. I have deposited 130f and want to pay it. I have been trying to recover my money for a week now, I sent all the documents, now I even want a bank statement from my revolut account !!! they even asked what the transfers were made for. It's a scandal, does anyone know where to report it?

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I liked this gambling site has lodes of new games and can bet of football and that to just like bet365

buttttt
one thing has come up I have being playing on hear for a cupal of month and had a good time gambling and I had some wins I have had 3 cash outs to date

And now I have a cash out that is for 960 of a deposit of 30 so I cashed it out and then I got asked for bank statement which I sent in to then and I have being wating for over 3 weeks for then to see my doc and keep getting we have had a high number of cass and 3 weeks on still get same answer of with in my Cass is a bit long to wait for verification

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I sent in more documents yet again nearly 2 weeks later still no one has got back to me, i am not providing anything else now! They have everything about me accept my bra size.. Ibas can now deal with this! Tony bet can happily close my account i never want to play again, i just want my winnings! Hopefully Ibas will sort this as 6 weeks waiting for a withdrawal is disgusting. I hope Tony bet gets shut down! Clearly there's alot of other people in the same situation.
TONY BET USE SHOULD BE ASHAMED, IM NOT GOING TO STOP TILL I GET MY WITHDRAWAL!

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I found a mistake on their LIVE betting offer, which mislead my bet decision. I contacted with them explaining everything with a question if my bet can be voided.

I was very suprised getting quick answer with an apologies from their site and guess what – my bet was returned! The most important fact is that bet was previously lost !

Thank you Tonybet for an unique experience.

Piotr

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As with several other reviews on here I had absolutely zero issues depositing funds repeatedly with Tonybet however as soon as I attempted to make a withdrawal they made it exceptionally difficult. My passport has expired so they won’t accept that as proof of ID(despite it clearly proving I am who I say I am. I have provided a multitude of proof of address, bank statements etc however I simply receive the same generic, unhelpful responses. Stay clear of this company, a bunch of absolute crooks

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Blocked!! I too was waiting to withdraw winnings. Sent every bit of paperwork I had. Now without any warning TonyBet have blocked my IP address, I have not entered my password incorrectly too many times, they have stolen money from me. I am a trading standards officer so this will not be the end of it!!!

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(yesplease911) made a deposit in my account did not credit went on live chat they asked for my details to verify my account I did this then asked for my bank statements. update I have to provide these details to be credited my funds I now have to wait 48h because my statements where quarterly to view my statements because they changed them then provide them then I have to wait however long it takes to accept them totally unacceptable the way I have been treated.

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(RODNEY35)
WELL FAIR PLAY TO TONYBET, THEY HAVE NOW PAID MY 200 BACK INTO MY BANK, ALTHOUGH MY ACCOUNT HAS NOW BEEN DISABLED, JUST BEEN ON THE CHAT TO OLIVER AND TOLD IT WAS CLOSED BY THE SECURITY DEPARTMENT AND COULD NOT BE REOPENED, GUESSING ITS BECAUSE I WONT SEND THEM FURTHER DOCUMENTS, BUT THEY HAVE ALREADY HAD, COPY OF PASSPORT, UTILITY BILL, COPY OF FRONT AND BACK OF MY VISA CARD, FILLED IN QUESTINAIRE, 3 MOUTHS COPY OF BANK STATEMENT, OF ACCOUNT THAT I USE FOR TONY BET AND COPY OF A FIXED BOUND SAVINGS ACCOUNT, PROVING THAT I CAN AFFORD TO GAMBLE, ITS BEEN A LOT OF HARD WORK FOR SOMEONE UNTECHNICAL LIKE ME TO DO THIS AND YES I HAVE TOLD THEM I WONT SEND THEM ANYMORE, AS ITS NOT WORTH THE HASSLE, MY BETS WITH THEM WERE ONLY AROUND 10 OR 20 EACH-WAY, MAINLY ON HORSES, ( THEIR ODDS ARE PRETTY DECENT TO BE FAIR) WHAT WOULD THEY WANT NEXT, SAMPLES OF BLOOD AND DNA, WHEN WOULD IT ALL END., KIND REGARDS RICHARD

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They replied to me today, after waiting 8 days since I last provided more documents for my account mattlennon9.
They’ve now asked for my payslips, even though I emailed this to them on the 23rd June!

We’ve all been scammed guys – weren’t not receiving any withdrawals.
Our deposits have been stolen.

Report this fraudulent company to the Gambling Commission, IBAS, Police and your bank.

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When I sent my bank statements for last three months, it was couple transactions from my brother, my ex, and neighbor, so now they ask me to send my brothers and my ex bank statements for last three months, its legal? What are they doing? Have look guys on YouTube TonyBet SBR, they done same in Australia and went on blacklist, it was thousands of customers complaining about TonyBet, so it sounds in UK will happen same.

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I'm currently owed 1800 and keep being asked for verification information even though I been paid regularly by them for a good 6 to 8 months. Sent all information, 3 months bank statements of two accounts, 3 months paypal accounts, drivers licence, utility bill and the list goes on. Well after sending all that, not heard a dickybird and do not now reply to my emails. Placing the matter in the hands of my dispute resolution team. Wont be using again.

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So 5 weeks later i am still no closer to have my winnings, i have now contacted Ibas and they will be taking this case on. I am so frustrated i have no more documentation at all to send in, no doubt they will come back to me soon needing more but i don't have it! So this is now being left with Ibas an hopefully they will get my winnings for me.

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So I posted my original review here on the 4th July for my account mattlennon9, and here is the update… I have not heard a single thing from Tonybet since. I was told by them that the wait was 72 hours after every email is sent to them and that they are working 24/7… (yeah right).
Their Livechat repeat the same thing each and every time & regardless of who you chat to (Daniel, Vincent, Patrick, Nigel, Oliver, Sven, Keenan – this is probably just the same person and/or fake names) as previously mentioned.
They state they are actually based in Estonia rather than Lithuania, which doesn’t provide me with any great deal of confidence either lol.
I wish I could share with you all a complete history of my Livechat with these people, but unfortunately I don’t think I can upload the screenshots.
I have reported this corrupt thieving company to the UKGC that they love to mention so much (and they’re aware of this company by the way) and also to IBAS. I have also reported them to Action Fraud.
IBAS have requested their Final Response following my complaint, but Tonybet did not reply to my official complaint lol – they have seen my screenshots of the entire chat history with these people & all the emails I’ve sent and received from them.
I have now been waiting 3 weeks since I withdrew 735 from a 500 deposit – 500 deposited from my own legitimate money Tonybet, proven as legitimate so many times. There is no money laundering going on my end. If anyone’s laundering then it’s these people with all the money they’ve stolen from us. You’re the criminals here Tonybet.

Instead of spending the time replying to every bad review with modified pasted comments, you should be actually resolving the individual problem.

Here is an exact list of excuses in their own words, I’m sure many of you are familiar with them:

“Kindly note that as soon as your documents are verified we will initiate the process within 48hrs from our side” 24th June

“Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC” 24th June, 29th June.

“We will do our best to verify your documents as as soon possible” 30th June.

“Please be kindly informed that your case has not been reviewed by the security team yet” 3rd July.

“Please note that the security team is currently experiencing usually high volumes due to new restrictions from UKGC which causes delays with case investigation”. 4th July.

“Please be kindly informed that according to changes in UKGC we require our players to provide the documents for the enhanced verification” 5th July.

“Once the AML procedure will be completed your withdrawal of 735 GBP will be processed” 5th July.

“Kindly note that your case is currently in review queue. Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC”. 7th July.

Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC” 8th July.

“Please note that security team is is currently experiencing unusually high volumes due to new restrictions from UKGC” 11th July.

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(RODNEY35)
HAVE BEEN A CUSTOMER OF TONYBET FOR JUST UNDER ONE YEAR, AND UP UNTIL THE LAST COUPLE OF WEEKS I HAVE NOT REALLY ENCOUNTERED ANY PROBLEMS, IN FACT I WOULD HAVE SAID THEY WERE A DECENT BETTING SITE AND GIVEN THEM 4 OR 5 STARS.
BUT SADLY NOT ANY MORE, I TRIED TO MAKE A WITHDRAWAL OF 200 ON 29/06/2021, AND THEN THE PROBLEMS STARTED, THEY WANTED ME TO FILL IN QUESTIONAIRE REGARDING SOURCE OF INCOME ETC, WHICH I GLADLY FILLED IN AND SENT THEM 3 MOUTHS COPIES OF BANK ACCOUNT STATEMENT THAT I HAVE LINKED TO THE TONYBET ACCOUNT AND COPIES OF SAVINGS ACCOUNT AS PROOF THAT I COULD AFFORD TO BET, I HEARD FROM THEM AGAIN TODAY, REQUESTING THE SAME INFORMATION AND COPIES OF OTHER ACCOUNTS ETC, I HAVE TOLD THEM I WILL BE SENDING THEM NOTHING ELSE, AS IT IS TOO MUCH HASSLE AND MY BETTING ACTIVETIES GO BACK 10 OR 20 YEARS AND IT WOULD BE IMPOSSIBLE TO TRAWL BACK THROUGH ALL THIS DATA, I HAVE TOLD THEM I AM IN CONTACT WITH THE UK GAMBLING COMMISSION, HAVING SPOKEN TO THEM ON 09/07/2021, I WAS TOLD YES TONYBET HAVE A RIGHT TO DO THESE CHECKS, BUT IT SHOUDNT IMPACT ON CUSTOMERS WITHDRAWALS, TONYBET WERE TELLING ME THESE WERE NEW PROCEDURES BROUGHT IN BY THE UKGC, HOWEVER THE UKGC HAVE INFORMED ME THESE NEW CHECKS WERE REQUSETED AT THE START OF THE COVID PANDEMIC(OVER ONE YEAR AGO) AND TONYBET SHOULD HAVE ASKED US WHEN WE OPENED THE ACCOUNT AND NOT JUST WHEN WE MAKE A WITHDRAWAL.MY WITHDRAWAL IS ONLY A SMALL AMOUNT AND IT DOES NOT CONCERN ME IF TONYBET CLOSE MY ACOUNT, AS I HAVE MANY OTHER DECENT BETTING SITES, ITS MORE ABOUT THE PRINCIPLE WITH ME AND THE FACT THEY CAN GET AWAY WITH TREATING THEIR VALUED CUSTOMERS LIKE THIS BY MAKING IT AS AWKWARD AS THEY CAN TO STOP YOU GETTING YOUR WINNINGS, THE UKGC HAVE TOLD ME THEY CANT RECOVER ANY INDIVIDUAL MONEY, BUT CAN TAKE ACTION AGAINST TONYBET, AND THEY HAVE LOGGED MY COMPLAINT REGARDING TONYBET, AND TOLD ME I WAS FREE TO INFORM TONYBET THAT I HAD CONTACTED THE UKGC, BUT ANYONE EXPERIENCING THE SAME PROBLEMS AS ME, MUST CONTACT THE UKGC ON 0121 230 6666, THEY ARE VERY HELPFUL AND EASY TO TALK TO, AND IF WE ALL STAND TOGETHER THEN SOMETHING MIGHT BE DONE.
THEY HELPED ME A FEW YEARS AGO REGARDING A BETTING SITE CALLED BET666, THINK IT WAS AROUND 2015, A LOT OF US WERE OWED MONEY FROM THEM (MINE NEARLY 3K) AND ONE OF THE COMPANY DIRECTORS TRIED TO RUN OFF WITH THEIR MONEY AROUND 21 MILLION, BUT THINK THEY ARRESTED HIM ON THE ISLE OF MAN ETC, ANYWAY A FEW OF US GOT INVOLVED VIA SOCIAL MEDIA, TWITTER/FACEBOOK ETC AND THERE WAS QUITE A BIT OF PUBLICITY AT THE TIME A JOURNALIST GOT INVOLVED FROM THE INDEPENDENT NEWSPAPER, I DID AN INTERVIEW WITH THEM AND WAS ALSO ON TALK SPORT RADIO WITH OTHER CUSTOMERS AND ANOTHER GUYS WAS ALSO ON ITV NATIONAL NEWS ETC, I SHOULD ADD I AM NOT COMPARING THIS TO TONYBET, AND OF COURSE NO ONE HAS RUN OFF WITH THEIR MONIES (NOT THAT I KNOW OF) BUT THE MORAL IS, IF ALL OF US KICK UP ENOUGH FUSS AND COMPLAIN TO WHOEVER WE CAN, THEN WE MIGHT SEE SOME RESULTS AND AT LEAST SAVE OTHER PEOPLE FROM JOINING TONYBET AND GOING THROUGH WHAT WE ARE.
I WILL HOPEFULLY BE PHONING THE UKGC TOMORROW AND HOPEFULLY FINDING OUT SOME MORE INFORMATION, AND WOULD BEG ANYONE ELSE READING THIS AND HAVING PROBLEMS TO CONTACT THE UKGC
KIND REGARDS RICHARD

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Sad to say I have been treated the same as many writing reviews on here.
Deposited 500 on an already verified account and withdrew 1350 only for them to disable my account and ask for every document under the sun, from bank cards, payslip bank statements etc
I have now contacted the gambling commission and lodged a complaint and vu am seeking legal advice on this for withholding my money

DO NOT USE THIS SITE!!!!!!!

Also an absolute embarrassment of a customer service dept. No phone number to call and just sent emails asking for the same thing over and over again

I have also now raised a complaint at the gambling commission and will seek legal advice against this company

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So it's been 4 weeks i still have no winnings, sent in everything i possibly can! Nothing more i can send in but they still won't process my withdrawal, i have contacted the gambling commission and also trading standards! Disgusting from Tony bet.

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Avoid!!! disabled my account after i tried to withdraw 1000 asked me to fill out a politically exposed person (PEP) I have no idea why they need so many documents after I already gave them every possible detail you could think of it’s like there trying to steal my identity it’s been a week now and they have stopped replying to me

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Don't trust this site,very very very poor service,they will accept as much as deposit and when you win n time for them to pay out your account will be disabled and even though this people disable your account for no reason and ask for a different different documents for you to send…👎👎👎👎better do not open account on this tonybet

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Disappointed. Had a good experience for 2-3 months then issues started. Been using paysafecard to deposit and withdrawal successfully since opening account. They won’t let me withdrawal money out my account to paysafe but did still accept my deposit without issue couple times after. I’ve been told they have a issue with paysafe but that was over a month ago now with zero contact from support team. They have offered bank transfer instead but I can’t do that. So they haven’t really help and I need to complain and take things further. The withdrawal isn’t a massive amount of money but the point is they don’t want to give me it to the place I deposited it from.

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Tony bet has blocked my IP address so I can not contact them. They stole 700 on me, Stole it!

They closed my account after I provided a mountain of documents.

Do not go near these scumbags.

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Well well well, my last review was speaking highly of th
Tonybet as you can see only last week. Now they have out of no were, asked me to send them my income details, statements invoices etc.

Soon as they said this I said bye, shut my account. This is just pathetic, they just dont like winners. And people who withdraw alot. I've been a customer for 2 month or so and this has just been brought up! I went to deposit and didnt have the option no more, then live chat told me to download the KYC document stating a load of sh it.

Tonybet, this just pushes people away, we cant be bothered. Goodbye.

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Unfortunately it’s exactly the same problem for me with my account mattlennon9.

I deposited 500 on the 22nd June and withdrew 735 following a successful sports bet.
My account was disabled and I was asked to provide all bank statements, ID, payslips, proof of inheritance, copy of the front/back of my debit card, written proof of closure of my old bank accounts, statements showing payments to and from Tonybet. All have been provided.
Livechat repeat the same lie over and over with the same copy/copy message “please note the security team is currently experiencing unusually high volumes due to new restrictions from UKGC which causes delays with case investigation”.
All legitimate documents were provided.
Every 5 days or so after replying with what they’ve asked for, they reply asking for something else, and then you need to wait 5-7days for a reply where they will ask for something else from you.

I have voiced my concerns on Livechat that I believe I have been defrauded/robbed and mentioned this Trustpilot page, and the reply was “is there anything else I can help you with?”.

I have now reported this to the Police, Gambling Commission and IBAS.

This company is based in Lithuania – which says it all. The U.K. Gambling Commission licence number for this company is 039126-R-319399-009.

Unfortunately we have all been defrauded by Tonybet, I suspect the company is either going under or is about to lose it’s licence and are therefore purposely preventing all outgoing payments in the hope that we all give up.
The Livechat claims they are working 24/7 to resolve the problems, but clearly again another lie.

I have issued a complaint via their official complaints procedure, and of course there was no reply.

As you can see from their replies on Trustpilot, they copy/paste the same apology and assure us by using their livechat. Livechat will just issued the same copy/paste message as mentioned above.

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Tony bet have completed stopped replying to my emails. They disabled my account on 16 June and robbed 700 on me.

I provided bank statements, revelot statements, payslips, questionnaires and more.

They robbed me, simple as.

Gangsters. Robbers.

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I made 3 withdrawals. (the 1st of which was as far back as June 14th) I do not know why I am surprised that none of these withdrawals have been processed yet. I have literally sent them everything they could possibly ask for and I still haven't received any of my withdrawals. I even gave them my life story of why I use Neteller to gamble. I have been betting for 15 years and have never experienced anything 1% as bad as this firm. They practically want to know about every transaction you make from your bank account even why you sent your mate 50. My deposits into Tonybet are probably 2% of what I have in my savings, which they could clearly see on the many statements I have sent them. I was also asked to send my payslips twice, yes TWICE. The same payslips I sent previously a few days before, this is how "professional" they are.
I work for a betting company myself and know what they are doing is ridiculous and deliberately using delay tactics to get customers to just give up. There is no way on earth I am going to give up on getting my money. I have opened a case with resolver and if my pending withdrawals do not reach my bank account in the next few days I will be opening a case with IBAS. I am more than happy to go to court over this and sue them for time wasting as well. As they have no right to hold your money once you have sent everything they have asked for and explained everything in detail. Do NOT even think about opening an account with these lot until they get their act together and you see a significant improvement in their reviews. I sent my final set of documents this morning so in 72 hours I will know whether they have started to get their act together or if they have completely lost the plot.

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After open a account I send over a copy of my passport bill to prove my address bank card online bank statement And the they won’t me to complete a form to send off to them about how much I earn what I work as Politically Exposed Persons (PEPs) additional income Source of wealth wow just wow so all the messing about just to place a bet am going play esle were terrible terrible company wont u to jump throw hoops and before tony bet reply with Ukgc nonsense. About how they have to do it no casino in the U.K. I play at asks for your ​Politically Exposed Persons (PEPs)
for any of that I play at coral William Ladbroke mr play conquestador bet365 sky bet betfair 32red and never once been ask for I.d so juat close my account deffo sale your data ask for thing like that

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Update. Recieved contact after 2 weeks.

I have already supplied payslips, bank statements and much more.

Surprise surprise they have come back asking for a load more info. After 2 weeks in limbo!

Also asked how I can afford to deposit more than my salary.

Well as a gambling site they are well aware people withdraw their winnings and redeposit it. It's not new money!!!!!!

This is the worst betting site in the world. The is a ploy to keep your winnings and earn interest on it on their account.

I hate giving them my documents but what choice do I have. They have you by the balls!

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I joined this betting company over a month ago and it's the biggest mistake I ever made I won money and they are refusing to pay out until I give them my bank details which should be against the law they have the biggest joke of online help ever got to 2 agents Jared and Alison who will tell you nothing but lies from the start and both should be sacked I asked for the email to make a formal complaint against both but email address doesn't work

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So i finally get a reply.. To be asked for more documentation! Here goes another 2 weeks waiting, i just want my winnings.. Never known anything like this.

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TonyBet company is licensed and regulated by crooks. Ugnius imelionis sort your 💩 out

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Used to be a great site until they stopped me from playing to send wage slip etc which I did not heard anything over a week then appears a message I have to send wage slip which I already done the place is a complete joke I’ve now closed my account and took my previous four stars away

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Exactly the same issue. They finally replied after 2 weeks and asked for another tons of extra docs. It seems that I'll be waiting next 2 weeks for final (?) response and have no clue what happens next.
Seriously I think that someone should really take this company under radar.

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I can only speak for myself, and for me my genuine thoughts on tonybet are really good.

I did have to go through the process people are mentioning but mine was sorted within 24 hours. I sent documents of everything they needed and was verified without hassle, I also reccomend using PayPal as a source of depositing. My withdrawals are always processed within 24 hours, or even within 4 to 8 hours sometimes, and with paypal being the source, its sent immediately. And I can then instantly withdraw from PayPal into my bank so i have monies very quickly.

Acejacko31, cheers tonybet 🙂

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Has anyone had their winnings yet?

I'm still waiting 2 weeks on, filled in the questionnaire and sent all documents the same day! This is absolutely redicilous i want my winnings

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Can everyone please call the Gambling Commission on 0121 230 6666 to make a complaint about Tonybet.

They will only take action if you all call them.

You can also email Oliver Dowden the Minister responsible for the Gambling Commission.

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As many of you guys I'm very dissapointed customer. It's hard to described what actually happened. Maybe I was bit naive because I deposited much more but also won very good amount of money and I feel like I was a happy winner by one day literally.
My account has been also disabled with no reasons and it seems that there is no views to get my money back.I don't know what happened there but it have to be something really serious because I used this side before and did not noticed any issues and I withdrawn my money succesfully for the very first time. The fact that gambling commision still let this site live is the biggest question ever. Hopefully we can solve all concerns if we will start to cooperate together.

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Everyone here needs to contact Ugnius imelionis the CEO of Tony bet.

They are absolute gangsters. I can't describe how incompetent they are.

There is no customer service, no service standards. They need to be closed immediately.

How is it legal for them to not give any sort of time frame to reactive disabled accounts. The 72 hours is simply a lie!!!!!!!

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