Spreadex PLAYER REVIEWS(1435)
Mateus V
12 March 2019
Comment from uk.trustpilot.com
DO NOT SIGN UP, scammers. I made the mistake of signing up with these guys, before reading the reviews. They will harass you with KYC and try to not only interrupt your playing but also withdrawing if you win. Please read the other reviews before you use these. I have decided to seek legal advice after providing multiple types of IDs, front and back, selfies, proof of address, credit cards front and back, etc after all that they go back to asking for a picture of the driver license I am holding, the one I already sent t/em. Please do not use these, there's so many other sites out there, who won't harass you like this.
DO NOT SIGN UP, scammers. I made the mistake of signing up with these guys, before reading the reviews. They will harass you with KYC and try to not only interrupt your playing but also withdrawing if you win. Please read the other reviews before you use these. I have decided to seek legal advice after providing multiple types of IDs, front and back, selfies, proof of address, credit cards front and back, etc after all that they go back to asking for a picture of the driver license I am holding, the one I already sent t/em. Please do not use these, there’s so many other sites out there, who won’t harass you like this.
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Matt
11 March 2019
Comment from uk.trustpilot.com
Just like Betway they have a great review and pay people to write positive feedback for them and get any bad comments removed. Where are all the PR runts now?How's that's worked out? How's the unemployment queuesShows how easily this platform is manipulated
Just like Betway they have a great review and pay people to write positive feedback for them and get any bad comments removed. Where are all the PR runts now?How’s that’s worked out? How’s the unemployment queuesShows how easily this platform is manipulated
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Sam
05 March 2019
Comment from uk.trustpilot.com
Not that it matters now as theyve been sold - however going forward....You should know that Betbright are completely incompetent. Compliance set my deposit limit to 2k a month in March 2018. I asked them in Feb 2019 why Ive been able to deposit nearly 5k or more some months? They then suspended my account pending investigation.The investigation found that they had accidentally set it as a weekly deposit limit of 2k and not the monthly. At this point Id deposited 44k in a year instead of the maximum 24kni should have been allowed if compliance had done their job properly.They refunded me 8k. I have no idea where they got that figure from but apparently take withdrawals into account even though regardless the maximum I should have been allowed to get on my account was 24k in this period. I think I was down 19k at this point. I asked for my other 11k and they just said that a thorough investigation was done and I wouldnt be getting anything else! So to summarise, please avoid these schoolboys. They are incompetent and your money is not safe!
Not that it matters now as theyve been sold – however going forward….You should know that Betbright are completely incompetent. Compliance set my deposit limit to 2k a month in March 2018. I asked them in Feb 2019 why Ive been able to deposit nearly 5k or more some months? They then suspended my account pending investigation.The investigation found that they had accidentally set it as a weekly deposit limit of 2k and not the monthly. At this point Id deposited 44k in a year instead of the maximum 24kni should have been allowed if compliance had done their job properly.They refunded me 8k. I have no idea where they got that figure from but apparently take withdrawals into account even though regardless the maximum I should have been allowed to get on my account was 24k in this period. I think I was down 19k at this point. I asked for my other 11k and they just said that a thorough investigation was done and I wouldnt be getting anything else! So to summarise, please avoid these schoolboys. They are incompetent and your money is not safe!
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Peter
05 March 2019
Comment from uk.trustpilot.com
Here's a review I posted for BB last year. I hope some of you took my advice and stayed well clear of them. 27 Feb 2018Complete waste of timeI'm a small stakes customer and after reading about the 100% deposit bonus I thought I'd give BetBright a try. So I could have more bets and my money would last a bit longer I deposited the maximum amount 100 & BetBright added another 100. I understand you have to bet so much before the bonus is added to your cash and that is totally acceptable because some people would just deposit and then try to withdraw the bonus and their own deposit. I like to have an interest in NH racing so I opened an account to actually BET not to mess around. So when I went to place my first bet of only 8 EW on a horse priced at 7/1 running at Sandown I was offered only 1.47. I then went to place a 3 Win bet on a 10/1 shot and they would only allow me 1.27. Totally ridiculous! How can they call themselves a bookmaker if they don't take even small bets. I've placed 100s of bets a year like this with Bet365 with no problems at all. Ive now put in a withdrawal "request" for my 100 without placing a single bet. Before I closed my account I was sent a number of emails encouraging me to play in their casino. I'll say no more!! My advice is don't waste your time, like they wasted mine, by opening an account with BetBright.
Here’s a review I posted for BB last year. I hope some of you took my advice and stayed well clear of them. 27 Feb 2018Complete waste of timeI’m a small stakes customer and after reading about the 100% deposit bonus I thought I’d give BetBright a try. So I could have more bets and my money would last a bit longer I deposited the maximum amount 100 & BetBright added another 100. I understand you have to bet so much before the bonus is added to your cash and that is totally acceptable because some people would just deposit and then try to withdraw the bonus and their own deposit. I like to have an interest in NH racing so I opened an account to actually BET not to mess around. So when I went to place my first bet of only 8 EW on a horse priced at 7/1 running at Sandown I was offered only 1.47. I then went to place a 3 Win bet on a 10/1 shot and they would only allow me 1.27. Totally ridiculous! How can they call themselves a bookmaker if they don’t take even small bets. I’ve placed 100s of bets a year like this with Bet365 with no problems at all. Ive now put in a withdrawal “request” for my 100 without placing a single bet. Before I closed my account I was sent a number of emails encouraging me to play in their casino. I’ll say no more!! My advice is don’t waste your time, like they wasted mine, by opening an account with BetBright.
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Andreas Nordlinder
02 March 2019
Comment from uk.trustpilot.com
I won on a bet worth 3600,- NOK. Says in the log I won. But have not recived any money. Talked to live chat 6 times. They dont understand anything. And after a lot of explaning they said we fix this, sorry for problems. Still no money. Feels like a scam company. Play elsewhere is my advice.
I won on a bet worth 3600,- NOK. Says in the log I won. But have not recived any money. Talked to live chat 6 times. They dont understand anything. And after a lot of explaning they said we fix this, sorry for problems. Still no money. Feels like a scam company. Play elsewhere is my advice.
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gmomey
01 March 2019
Comment from uk.trustpilot.com
only giving one star because I can't give 0. lodged 20 euro they gave a 20 euro bonus. I won 30 on roulette after a few bets. wanted to withdraw some money as cant on sports in my country (which your not told before you join). apparently I can't withdraw anything until I have bet 30 times my original deposit and bonus (40 x 30) which is 1200 euro. absolute scammers , avoid at all costs
only giving one star because I can’t give 0. lodged 20 euro they gave a 20 euro bonus. I won 30 on roulette after a few bets. wanted to withdraw some money as cant on sports in my country (which your not told before you join). apparently I can’t withdraw anything until I have bet 30 times my original deposit and bonus (40 x 30) which is 1200 euro. absolute scammers , avoid at all costs
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mrqaidi
26 February 2019
Comment from uk.trustpilot.com
this casino come from MT SecureTrade Limited and this company is real scammers operate from Malta . beware they dont pay your wins also they cancel and kept pending any withdraw
this casino come from MT SecureTrade Limited and this company is real scammers operate from Malta . beware they dont pay your wins also they cancel and kept pending any withdraw
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Kevin S.
25 February 2019
Comment from uk.trustpilot.com
ATTENTION! I can only advise against Expekt! Its a really bad bookmaker/casino!On my first deposit I claimed the 100% bonus. The bonus was credited separately from the real money on the account.When you play a slot with bonus, the balance changes back and forth between real money and bonus money after each spin. You get totally confused... I've never seen such a strange Bonus before....Few days ago, i received an email again for a 10% cashback bonus from Expekt and have signed up for it. After that i made some deposits (total of 250) but i had no luck and coulnt win anything. On the next day i wanted claim my cashback (25)... but I didnt get the bonus. The support tell me that I allegedly didnt sign up for the promotion. But I'm 100% sure I did!!The support could not really help me also. He didnt believe, that I signed up for the bonus...But I know the problem was at Expekt and not at me!Either there was an error on the page/server, or it was just an excuse not to give some players their cashback bonus.If Expekt would be a good casino, the support have could given me the Cashback manually yet.But now I think, they only are scammers.If I'll not hear anything from support in the next days, I'll close my Expekt account.So I hope you will not make the same mistake like me!!!Dont deposit and play there.Every other casino is better than Expekt.
ATTENTION! I can only advise against Expekt! Its a really bad bookmaker/casino!On my first deposit I claimed the 100% bonus. The bonus was credited separately from the real money on the account.When you play a slot with bonus, the balance changes back and forth between real money and bonus money after each spin. You get totally confused… I’ve never seen such a strange Bonus before….Few days ago, i received an email again for a 10% cashback bonus from Expekt and have signed up for it. After that i made some deposits (total of 250) but i had no luck and coulnt win anything. On the next day i wanted claim my cashback (25)… but I didnt get the bonus. The support tell me that I allegedly didnt sign up for the promotion. But I’m 100% sure I did!!The support could not really help me also. He didnt believe, that I signed up for the bonus…But I know the problem was at Expekt and not at me!Either there was an error on the page/server, or it was just an excuse not to give some players their cashback bonus.If Expekt would be a good casino, the support have could given me the Cashback manually yet.But now I think, they only are scammers.If I’ll not hear anything from support in the next days, I’ll close my Expekt account.So I hope you will not make the same mistake like me!!!Dont deposit and play there.Every other casino is better than Expekt.
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Bruce Bell
22 February 2019
Comment from uk.trustpilot.com
Poor - created an account without a problem, deposited without a problem but their sportsbook wasn't appearing in my browser. Their support suggested clearing cookies and cache and that left me logged out. Now can't login and their support is useless
Poor – created an account without a problem, deposited without a problem but their sportsbook wasn’t appearing in my browser. Their support suggested clearing cookies and cache and that left me logged out. Now can’t login and their support is useless
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Darren
18 February 2019
Comment from uk.trustpilot.com
First played online bet bull last Friday deposit 60 pounds won huge amount sent them all my verification documents before they even asked like all online casinos now day ask u provide Ive made withdrawal which still pending still after 3 days because have do security checks which ment take 48 hours now saying dont have time scale and just seem make exuse after exuse intill they verify my Id check northing they can do realy no checks take this long I would not even waste money here cos soon as win thats it they dont want pay out keep away look all outher reviews
First played online bet bull last Friday deposit 60 pounds won huge amount sent them all my verification documents before they even asked like all online casinos now day ask u provide Ive made withdrawal which still pending still after 3 days because have do security checks which ment take 48 hours now saying dont have time scale and just seem make exuse after exuse intill they verify my Id check northing they can do realy no checks take this long I would not even waste money here cos soon as win thats it they dont want pay out keep away look all outher reviews
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John Smith
16 February 2019
Comment from uk.trustpilot.com
Please do not expect to get promotional bonuses credited to your account as these Sharks will plead ignorance and make you go around the houses, then will still have an excuse not to honour said promotion, especially the Bet Protector one! Never trust a bookie who has terms and conditions they constantly breach, which is the majority of them, as they so onerous but they will always try and put it on the little man or woman in the street, shafting the little man! Don't let them and just boycott and move on from their BOGUS FRAUD service. CHARLATANS ARE US = BETCLIC
Please do not expect to get promotional bonuses credited to your account as these Sharks will plead ignorance and make you go around the houses, then will still have an excuse not to honour said promotion, especially the Bet Protector one! Never trust a bookie who has terms and conditions they constantly breach, which is the majority of them, as they so onerous but they will always try and put it on the little man or woman in the street, shafting the little man! Don’t let them and just boycott and move on from their BOGUS FRAUD service. CHARLATANS ARE US = BETCLIC
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MATTHEW CASS
14 February 2019
Comment from uk.trustpilot.com
I m sure people can draw their own conclusions from all the 5star reviews from people with Just the one review. We're not stupidI got restricted after a handful of bets and had to send in ridiculous amount of identification in just to get my money back after being restrictedBefore this I kept getting calls trying to get me to bet with them. Calling me to let know the football season was starting etc. Cold calling from bookies is a new lowThe prices are poor as well check oddschecker and rarely make the top section of odds.This is all factual so no reason why this should be removed though no doubt they'll lodge a complaint. It's a shame instead of having a full pr team on here they can't instead take a decent bet or go Best odds on comparison sites
I m sure people can draw their own conclusions from all the 5star reviews from people with Just the one review. We’re not stupidI got restricted after a handful of bets and had to send in ridiculous amount of identification in just to get my money back after being restrictedBefore this I kept getting calls trying to get me to bet with them. Calling me to let know the football season was starting etc. Cold calling from bookies is a new lowThe prices are poor as well check oddschecker and rarely make the top section of odds.This is all factual so no reason why this should be removed though no doubt they’ll lodge a complaint. It’s a shame instead of having a full pr team on here they can’t instead take a decent bet or go Best odds on comparison sites
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Mike Sherman
14 February 2019
Comment from uk.trustpilot.com
Good games, payout efficiently but must be easier going with failed bonuses.would definitely suggest them as a company.
Good games, payout efficiently but must be easier going with failed bonuses.would definitely suggest them as a company.
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Felix
13 February 2019
Comment from uk.trustpilot.com
Honestly the is best bet site i have ever seen.Reliable,100%. Thank you betbright. I believe betbright will go to an extra level. I really feel good betting with you.
Honestly the is best bet site i have ever seen.Reliable,100%. Thank you betbright. I believe betbright will go to an extra level. I really feel good betting with you.
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john
12 February 2019
Comment from uk.trustpilot.com
yes beacause it has all my old and new favourits on here this is one casino that never got rid of all the old good slots to replace the new ones like other casinos have
yes beacause it has all my old and new favourits on here this is one casino that never got rid of all the old good slots to replace the new ones like other casinos have
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Kevin
12 February 2019
Comment from uk.trustpilot.com
Very quick response
Very quick response
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Alex
12 February 2019
Comment from uk.trustpilot.com
Great value offers and helpful customer service
Great value offers and helpful customer service
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Garth
12 February 2019
Comment from uk.trustpilot.com
Excellent customer service, helpful staff.
Excellent customer service, helpful staff.
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Ricky Neale
11 February 2019
Comment from uk.trustpilot.com
Warning - Do not bet on their website using a mobile device. Cash out option is shown as a big icon which can accidentally be triggered when scrolling on your phone. Any decent Bookmaker would give you a second option to confirm your decision but not these guys. Hit the option once and you've cashed out as per their terms and conditions so give them a swerve.
Warning – Do not bet on their website using a mobile device. Cash out option is shown as a big icon which can accidentally be triggered when scrolling on your phone. Any decent Bookmaker would give you a second option to confirm your decision but not these guys. Hit the option once and you’ve cashed out as per their terms and conditions so give them a swerve.
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D brown
11 February 2019
Comment from uk.trustpilot.com
Wow another company that restricted me after 5 bets with a great rating Please don't tell me that's it's an anomaly as you have all these 5* ratings. I was told you pay 10 to customers to leave a good review. What on earth would people sign up to praise you for no good reason. Very very suspicious These people have just gone onto here and signed up just to give you a great reviewVery suspicious. Makes a mockery of the site doesn't it. Have they been asked? Are they fake? questions need asking especially when you compare the ratings to other bookmakers on here. Every bookmaker is rated badly but somehow you're rated greatYour prices are below average and your free bet has so many hidden extras on I gave up. You restricted me after half a dozen bets and made me jump through hoops to get my money withdrawn. That's not what I call great. This is a genuine review and if you try and remove it I'll complain to Trust pilot and also tell all of all social media about the what some may call fake ratings. The biggest online bookie 365 is rated bad on here but you're rated great. I guess they've not got people deleting bad comments... no way is this acceptance
Wow another company that restricted me after 5 bets with a great rating Please don’t tell me that’s it’s an anomaly as you have all these 5* ratings. I was told you pay 10 to customers to leave a good review. What on earth would people sign up to praise you for no good reason. Very very suspicious These people have just gone onto here and signed up just to give you a great reviewVery suspicious. Makes a mockery of the site doesn’t it. Have they been asked? Are they fake? questions need asking especially when you compare the ratings to other bookmakers on here. Every bookmaker is rated badly but somehow you’re rated greatYour prices are below average and your free bet has so many hidden extras on I gave up. You restricted me after half a dozen bets and made me jump through hoops to get my money withdrawn. That’s not what I call great. This is a genuine review and if you try and remove it I’ll complain to Trust pilot and also tell all of all social media about the what some may call fake ratings. The biggest online bookie 365 is rated bad on here but you’re rated great. I guess they’ve not got people deleting bad comments… no way is this acceptance
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Jack
10 February 2019
Comment from uk.trustpilot.com
Not a good betting site. Very unhelpful and didnt pay correct bonus!
Not a good betting site. Very unhelpful and didnt pay correct bonus!
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Linz Gold
08 February 2019
Comment from uk.trustpilot.com
I would advise people NOT to deposit until you are fully verified. I have sent them everything but my kitchen sink and they are still not letting me withdraw my funds. Now they want a selfie of me holding my ID which I supplied TWICE but all I get back is an automatic response saying it isnt clear enough. Absolutely ridiculous company. Non existent customer service. I honestly dont know how these bookies get away with this sort of behaviour.
I would advise people NOT to deposit until you are fully verified. I have sent them everything but my kitchen sink and they are still not letting me withdraw my funds. Now they want a selfie of me holding my ID which I supplied TWICE but all I get back is an automatic response saying it isnt clear enough. Absolutely ridiculous company. Non existent customer service. I honestly dont know how these bookies get away with this sort of behaviour.
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Peter Jordan
05 February 2019
Comment from uk.trustpilot.com
Best prices , quick pay out , same process at most sites passport and proof of address, duty manager Flvio explained and sorted it out thanks , give it a try ?
Best prices , quick pay out , same process at most sites passport and proof of address, duty manager Flvio explained and sorted it out thanks , give it a try ?
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Colm Grimley
04 February 2019
Comment from uk.trustpilot.com
done a bet over and under the favourites in a double with a winning horse the bet was under 60 pts it totalled up to 55 went to lift my winnings of over nine hundred pound and they said that a horse that finished 3rd in a six horse race counted they said it was in there rules but out of 20 fellas we couldn't find it there a bunch of robbing tramps stay away
done a bet over and under the favourites in a double with a winning horse the bet was under 60 pts it totalled up to 55 went to lift my winnings of over nine hundred pound and they said that a horse that finished 3rd in a six horse race counted they said it was in there rules but out of 20 fellas we couldn’t find it there a bunch of robbing tramps stay away
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andh85
03 February 2019
Comment from uk.trustpilot.com
I'm just starting at Jetbull's site, but at this point I can say that it seems To be very accurent and safe place. Customerservice is very good and friendly :)
I’m just starting at Jetbull’s site, but at this point I can say that it seems To be very accurent and safe place. Customerservice is very good and friendly 🙂
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Sean d
02 February 2019
Comment from uk.trustpilot.com
Decent with quick pay outs and odds but they need to wait till 3pm every day before they process your withdrawal. The worst thing is how tight they are with free bets, 3 grand I bet this month and they think it's acceptable to offer me a 5 free bet .
Decent with quick pay outs and odds but they need to wait till 3pm every day before they process your withdrawal. The worst thing is how tight they are with free bets, 3 grand I bet this month and they think it’s acceptable to offer me a 5 free bet .
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A Cote
30 January 2019
Comment from uk.trustpilot.com
Stay far away from 12BET they will not let you cash out , unless you have a useless Skrill or Neteller , I believe they comunicate with low level sports criminals and fix matches like womens tennis in Singapore , I put money on player I have watched before and she dominated the match, she was up 3 games to nothing in first set , as soon as I placed a large wager the game just went the other way instantly like I have never seen before .i lost .the odds went from 1.36 to 10.75 in 5 minutes . Thats corruption at its finest , the girl I bet on just decided not to play no more after I wagered ,why? How did they know I placed that wager.
Stay far away from 12BET they will not let you cash out , unless you have a useless Skrill or Neteller , I believe they comunicate with low level sports criminals and fix matches like womens tennis in Singapore , I put money on player I have watched before and she dominated the match, she was up 3 games to nothing in first set , as soon as I placed a large wager the game just went the other way instantly like I have never seen before .i lost .the odds went from 1.36 to 10.75 in 5 minutes . Thats corruption at its finest , the girl I bet on just decided not to play no more after I wagered ,why? How did they know I placed that wager.
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JP Collider
21 January 2019
Comment from uk.trustpilot.com
EASILY THE WORST ( AT EVERYTHING ) BETTING SITE ONLINESTEER CLEAR!
EASILY THE WORST ( AT EVERYTHING ) BETTING SITE ONLINESTEER CLEAR!
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Anthony Armstrong
04 January 2019
Comment from uk.trustpilot.com
I had a very bad experience a Betclic. After winning 174 and trying to access my winnings they would not let me withdraw as my provisional driving licence wasn't sufficient enough as proof of identity, i don't own a passport so i couldn't access my winnings. If you win here they will try their hardest not to pay you!
I had a very bad experience a Betclic. After winning 174 and trying to access my winnings they would not let me withdraw as my provisional driving licence wasn’t sufficient enough as proof of identity, i don’t own a passport so i couldn’t access my winnings. If you win here they will try their hardest not to pay you!
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Brian Bedondi
02 January 2019
Comment from uk.trustpilot.com
Tried to create an account but when I clicked confirm after entering my details, I got an error message saying registration failed. I then went onto the customer support live chat only to be told that my account had been closed following a business decision! What sort of business are these jokers running, closing a new customers account before they have even managed to login to the site! Beyond belief. A business decision based on what exactly? A business decision surely has to be based on something, account activity, betting patterns etc. Oh and then about an hour or so later I receive an email from them saying that my registration was a success. Tried to login - access denied!
Tried to create an account but when I clicked confirm after entering my details, I got an error message saying registration failed. I then went onto the customer support live chat only to be told that my account had been closed following a business decision! What sort of business are these jokers running, closing a new customers account before they have even managed to login to the site! Beyond belief. A business decision based on what exactly? A business decision surely has to be based on something, account activity, betting patterns etc. Oh and then about an hour or so later I receive an email from them saying that my registration was a success. Tried to login – access denied!
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Panos Maris
01 January 2019
Comment from uk.trustpilot.com
At my first bet with the company the blocked my account redicoulous
At my first bet with the company the blocked my account redicoulous
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Steve
25 December 2018
Comment from uk.trustpilot.com
Frauds. Let you make a deposit but. If you win they defraud you. Gambling Comission report inbound
Frauds. Let you make a deposit but. If you win they defraud you. Gambling Comission report inbound
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Graham Beresford
12 December 2018
Comment from uk.trustpilot.com
Received an offer via email to place a 20 bet on the champions league matches on Tuesday and receive a free 10 bet. I only had 10 in my account so made a deposit of 10 and placed my bet. The bet lost, but at least I had the free 10 bet. At least thats what I thought, until I tried to log in and found my account had been suspended. When I queried with customer support I was told that my account had been closed due to a business decision and that I would not receive my free bet. When I requested the balance of my account to be returned, they said I needed to provide my bank details in order to get my 0.50 returned by bank transfer. I told them to keep it. Totally unacceptable to make an offer, accept the bet and then not honor the offer.
Received an offer via email to place a 20 bet on the champions league matches on Tuesday and receive a free 10 bet. I only had 10 in my account so made a deposit of 10 and placed my bet. The bet lost, but at least I had the free 10 bet. At least thats what I thought, until I tried to log in and found my account had been suspended. When I queried with customer support I was told that my account had been closed due to a business decision and that I would not receive my free bet. When I requested the balance of my account to be returned, they said I needed to provide my bank details in order to get my 0.50 returned by bank transfer. I told them to keep it. Totally unacceptable to make an offer, accept the bet and then not honor the offer.
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Karen
07 December 2018
Comment from uk.trustpilot.com
Part of the Betclic Group. Terrible customer service - refuse to answer emails and deal with any complaints. Amazing casino if you are losing - terrible if you win.There terms and conditions do not meet UK Gambling Laws in Social Responsibility.Serious concerns on how Betclic Group manage personal data - unsecure internet connection - suggesting unethical practices. Combined with Betclic's refusal to fully address complaints or concerns.- would suggest this casino operates unethical practices- likely to be investigated by the UK Gambling Commission if not already under investigation. Does not handle customer complaints and concerns respectfully and fairly. Complaints and concerns raised are totally ignored and repeated email is sent to address all concerns - regardless of the relevance.Another recent very unpleasant dealing with Betclic customer service - they are by one of the worst online casino groups alone with EveryMatrix I have come across - they handling of personal data is very questionable - they refuse to provide personal data when requested. They email out right lies. This is a casino group to avoid at all costs - hopefully this casino group will undergo a full investigation by the UK Gambling Commission - they in my opinion should not be holding a UK gambling Licence. If you have a unpleasant dealing with this casino group - request a 'Subject Data Access' and send the information to the UK Gambling Commission - it is the only way this group will face investigation.Report complaints you may have with how they handle or there lack of providing your data. For more information ico.org.uk
Part of the Betclic Group. Terrible customer service – refuse to answer emails and deal with any complaints. Amazing casino if you are losing – terrible if you win.There terms and conditions do not meet UK Gambling Laws in Social Responsibility.Serious concerns on how Betclic Group manage personal data – unsecure internet connection – suggesting unethical practices. Combined with Betclic’s refusal to fully address complaints or concerns.- would suggest this casino operates unethical practices- likely to be investigated by the UK Gambling Commission if not already under investigation. Does not handle customer complaints and concerns respectfully and fairly. Complaints and concerns raised are totally ignored and repeated email is sent to address all concerns – regardless of the relevance.Another recent very unpleasant dealing with Betclic customer service – they are by one of the worst online casino groups alone with EveryMatrix I have come across – they handling of personal data is very questionable – they refuse to provide personal data when requested. They email out right lies. This is a casino group to avoid at all costs – hopefully this casino group will undergo a full investigation by the UK Gambling Commission – they in my opinion should not be holding a UK gambling Licence. If you have a unpleasant dealing with this casino group – request a ‘Subject Data Access’ and send the information to the UK Gambling Commission – it is the only way this group will face investigation.Report complaints you may have with how they handle or there lack of providing your data. For more information ico.org.uk
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Nathan Smith
02 December 2018
Comment from uk.trustpilot.com
Yet another horrid experience at an SBtech bookmaker. Like all others, they'll do whatever they can not to pay out, asking for payslips, notarized documents, posted letters, whatever they can to hold on to your deposits. Please, don't use these crooked companies and if you're going to gamble online, use a reputable firm.
Yet another horrid experience at an SBtech bookmaker. Like all others, they’ll do whatever they can not to pay out, asking for payslips, notarized documents, posted letters, whatever they can to hold on to your deposits. Please, don’t use these crooked companies and if you’re going to gamble online, use a reputable firm.
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Luke Giles
06 November 2018
Comment from uk.trustpilot.com
AVOID !! Worst Experience ever. SCAMMERS
AVOID !! Worst Experience ever. SCAMMERS
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Nicole
31 October 2018
Comment from uk.trustpilot.com
Allowed me to open a new account and spend over 2000 when I had already self excluded. When I contacted them about it they refused to acknowledge my previous self exclusion and basically told me they werent botheredAvoid at all costsMy partner is terminally ill and this has caused us a great deal of additional stress Do not use this site
Allowed me to open a new account and spend over 2000 when I had already self excluded. When I contacted them about it they refused to acknowledge my previous self exclusion and basically told me they werent botheredAvoid at all costsMy partner is terminally ill and this has caused us a great deal of additional stress Do not use this site
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ivan blackford
13 October 2018
Comment from uk.trustpilot.com
Avoid the slots promotions at all costs, they all have unrealistic wagering requirements try another site with generous promotions as they do exist i have entered 7 promotions and won zero.Also although live chat is ok you are often left hanging indefinitely in the middle of a chat with some staff being darn rude.
Avoid the slots promotions at all costs, they all have unrealistic wagering requirements try another site with generous promotions as they do exist i have entered 7 promotions and won zero.Also although live chat is ok you are often left hanging indefinitely in the middle of a chat with some staff being darn rude.
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Joseph Kennedy
08 October 2018
Comment from uk.trustpilot.com
Unacceptable and rude when asked for a bonus to play on with. Suspended my account even though I hadn't asked. Customer representative was slow to answer and duty manager was even worse. She was rude and obnoxious and wanted me off the chat as quick as she could. Made me feel worthless. Would 100% not recommend to anyone.
Unacceptable and rude when asked for a bonus to play on with. Suspended my account even though I hadn’t asked. Customer representative was slow to answer and duty manager was even worse. She was rude and obnoxious and wanted me off the chat as quick as she could. Made me feel worthless. Would 100% not recommend to anyone.
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Alex H
14 September 2018
Comment from uk.trustpilot.com
Received an email saying i was no longer allowed to use the site as i had won. Avoid and stick to other bookmakers who dont ban you for winning
Received an email saying i was no longer allowed to use the site as i had won. Avoid and stick to other bookmakers who dont ban you for winning
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Irene Irene
30 August 2018
Comment from uk.trustpilot.com
After reading the review here, I was a little skeptical with 12BET. But because 12BET offers Asian odds, I tried to create an account with the smallest deposit (IDR 100,000). During this time, there were no problems with bets or Withdrawals. Turnover Bonuses are also the lowest compared to other bookies.
After reading the review here, I was a little skeptical with 12BET. But because 12BET offers Asian odds, I tried to create an account with the smallest deposit (IDR 100,000). During this time, there were no problems with bets or Withdrawals. Turnover Bonuses are also the lowest compared to other bookies.
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Ben
19 August 2018
Comment from uk.trustpilot.com
Didn't receive my free bet and was fobbed off by a rude and abrupt customer services rep called 'Callum' who clearly doesn't understand the phrase 'the customer is always right' and needs to work on his people skills. I'm sure I'm not the first or last potential customer they'll lose. Should expect it from a Mickey Mouse company like these I suppose.
Didn’t receive my free bet and was fobbed off by a rude and abrupt customer services rep called ‘Callum’ who clearly doesn’t understand the phrase ‘the customer is always right’ and needs to work on his people skills. I’m sure I’m not the first or last potential customer they’ll lose. Should expect it from a Mickey Mouse company like these I suppose.
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Gabriel Lavoie
17 August 2018
Comment from uk.trustpilot.com
They closed my account for no reason i had over 1K....Heres the messageDear Gabriel,We would like to inform you that your account has been closed due to Internal Management Decision.Following our Terms and Conditions:We reserve the right to close or suspend your Account at any time and for any reason.This is all the information we can currently provide you with.Thank you for your Patience and Cooperation!
They closed my account for no reason i had over 1K….Heres the messageDear Gabriel,We would like to inform you that your account has been closed due to Internal Management Decision.Following our Terms and Conditions:We reserve the right to close or suspend your Account at any time and for any reason.This is all the information we can currently provide you with.Thank you for your Patience and Cooperation!
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Jake Aaron Byrne
07 August 2018
Comment from uk.trustpilot.com
Only used TitanBet for a short period of time as I put a time out on my regular site after a string of bad losses. Turned out I won quick big on TitanBet and withdrew in excess of 3500 profit, upon reading reviews was very nervous they were dodgy. As everyone stated they asked for verification docs, I provided immediately and the account was approved same day, withdrawal again processed same day. Funds were in my account within 72 hours of requesting withdrawal - I might just be a lucky one. Their customer service was also pretty helpful when I called - live chat a bit hit and miss
Only used TitanBet for a short period of time as I put a time out on my regular site after a string of bad losses. Turned out I won quick big on TitanBet and withdrew in excess of 3500 profit, upon reading reviews was very nervous they were dodgy. As everyone stated they asked for verification docs, I provided immediately and the account was approved same day, withdrawal again processed same day. Funds were in my account within 72 hours of requesting withdrawal – I might just be a lucky one. Their customer service was also pretty helpful when I called – live chat a bit hit and miss
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Ant
12 July 2018
Comment from uk.trustpilot.com
Poor odds, but they have honoured ACCA refunds etc. TBH - that is all they are good for.This should not be your main bookie. Get the bonus and that is about all they are good for really.
Poor odds, but they have honoured ACCA refunds etc. TBH – that is all they are good for.This should not be your main bookie. Get the bonus and that is about all they are good for really.
Reply
Ant
10 July 2018
Comment from uk.trustpilot.com
He he he....... their name should be changed to Mousebet.'Please sir - try not to put more than 2.00 on per bet on an event. If you do, we will have to limit you'. This is what they did. Could barely put a pound on.Told them to change their name to Cowardly Bet and use the phrase - no winning bets taken here. Told them to close my account (which they did_. To their credit, before they closed my account, they still wanted my business, but only in the casino. Advised them, that I wanted to win money not chase dreams.
He he he……. their name should be changed to Mousebet.’Please sir – try not to put more than 2.00 on per bet on an event. If you do, we will have to limit you’. This is what they did. Could barely put a pound on.Told them to change their name to Cowardly Bet and use the phrase – no winning bets taken here. Told them to close my account (which they did_. To their credit, before they closed my account, they still wanted my business, but only in the casino. Advised them, that I wanted to win money not chase dreams.
Reply
The Man
09 July 2018
Comment from uk.trustpilot.com
closed my account without any information, they should not be allowed to operate in the UK anymore, I will spread the word of course, UK gambling law needs to do something with these companies
closed my account without any information, they should not be allowed to operate in the UK anymore, I will spread the word of course, UK gambling law needs to do something with these companies
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Jo Garfield
14 June 2018
Comment from uk.trustpilot.com
deposited in march never made a bet then tried to make a bet and account restricted shame all these betting websites have no idea when restricting people as never made a bet
deposited in march never made a bet then tried to make a bet and account restricted shame all these betting websites have no idea when restricting people as never made a bet
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Adrian Tiong Meng Wei
13 June 2018
Comment from uk.trustpilot.com
Worst experience. Making fake match and unable to prove the match taking place, sequence of goal, and the match is not event in league features
Worst experience. Making fake match and unable to prove the match taking place, sequence of goal, and the match is not event in league features
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Ben King
12 March 2019
Comment from uk.trustpilot.com
Sportpesa have over 100 of my money and I literally cannot withdraw it. They say that its because I have a MasterCard (I dont) but even if I did, so what?)I deposited using a Visacard yet that same Visa card is now a problem to withdraw tooThey dont resoond to emails and responses via Webchat just goes back to the nonsense MasterCard issueThey literally wont give me my money! Please dont use them - stay well clear
Sportpesa have over 100 of my money and I literally cannot withdraw it. They say that its because I have a MasterCard (I dont) but even if I did, so what?)I deposited using a Visacard yet that same Visa card is now a problem to withdraw tooThey dont resoond to emails and responses via Webchat just goes back to the nonsense MasterCard issueThey literally wont give me my money! Please dont use them – stay well clear