SkyBet Review

the agent who dealt with my query sorted it within 2 minutes excellent stuff !!

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I had a block on my bank, but they process the withdrawals to a second account of mine and very quick resolution thank you

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If you start winning they will restrict your account I won several times in a row and received email from them ….Following a recent review by our trading team we have decided that your account requires tighter liability management. Your account remains active but the following restrictions will be applied:You are still able to place bets but a limit on your permitted stakes has been applied. Further details are provided in the bullet points below.You will no longer be eligible for any free bets offered as part of any promotion from Sky Bet.You will no longer be eligible for our ‘Best Odds Guaranteed’ promotions. Bets that would have qualified for ‘Best Odds Guaranteed’ will now be settled at the price option taken upon placement.You will no longer be eligible for our ‘Acca Freeze’ promotion.Please note, the limit on your permitted stakes is active immediately. Your eligibility to free bets and ‘Best Odds Guaranteed’ will be revoked on Monday 04th November.Individual accounts are set with varying restriction levels;As an example, you will still be able to place a bet that would allow you to win a minimum of £200 on a Premier League Football Match Result on the day of the game and £100 on any UK Horse Racing Win Market in the Racecourse Show (approx. 15 minutes before the race is off).Please be aware that maximum stakes differ depending upon proximity to an event and across different sports and markets.You will be able to see your personal limits when placing a bet. Place your selection in your bet slip, enter your desired stake, and if it is over the permitted amount a message will appear showing your staking limit. This will only work if you are logged in.You will still qualify for the £500 minimum bet to win guarantee that is available from 10am on the morning of Class 1 & Class 2 races in Ireland and the UK. The full terms and conditions for the guarantee can be found here.If you believe you met the qualifying criteria of a promotion prior to this restriction being applied, this may still be honoured – please contact us on 0330 024 4777.Please note that this decision has been made in full accordance with Sky Bet’s Terms and Conditions which are available to view here. If you require any further assistance with your account, please do not hesitate to contact us through our Help & Support site

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Excellent service and speed of resolving my query

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Clowns. I start winning so they limit my account and demand so much information from me. really this is how you treat a customer that’s been betting responsibly for 20 years. My money is locked in the account and they won’t refund it until they have all my data. F off!!!LIVE CHAT LOG Perfect, Thanks for waiting. Upon looking into this for you, I can see your account has been suspended as we require some documents from you. I apologise for any inconvenience, but once we have the below from you, we’ll get the account sorted as soon as we can for you. We just need:• Your driver’s licence or full passport photo page. Please make sure we can see all 4 corners of the document, so we can verify it• A proof of address document, which can be a utility bill or bank statement. This must be dated within the last three months and show your full name, address, date of issue and the bank/business letterhead.• A copy of the front of the card ending 2917, blanking out the middle four digits, ensuring only the first 8 and last 4 digits are visible (1234 5678 xxxx 1234) (please ensure that we can see all other information on the card. if the long card number is on the back of the card please make sure the CV2 number is covered)These can be sent through chat if you have these with you now by clicking on the paperclip button, or you can also send these to SENSORED anytime if you want some time to find them. How would you like to proceed?

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If the security team are fast and responsive I will up my rating to a five star from a three star

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Have tried numerous times to open an account. They make it impossible. Sent bank details twice driving licence, passport. Still unable to join so I have given up. Worst company ever will stick with the high Street bookmakers. I will be keeping an eye on my bank account and the other items I sent they did say they were safe so will wait and see.

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Very friendly and incredibly helpful with removing a card on my account that was no longer in use. It took him 3 minutes and I was sorted. Thankyou very much for your help. Many thanks Sarah

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Always sound and sorteded stuff out quickly # Ross and mo lastnight 🤩🤩🤩🤩

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I can’t be sure what may be allowed to be published from the following addressed to Skybet.comOn Thursday 31/10/2024, once again, you failed to give service to your customers. On that day you did the following:Bath Newcastle Stratford Day time meetings Chelmsford Southwell Evening time meetingsFour (4) of these meetings were fully available except the Bath meeting where access was limited and multiples betting was impossible., YETFriday 01/11/2024Wetherby Newmarket Uttoxeter Newcastle Day time meetingsNo evening meetings All these four (4) meetings were available Why the difference?You can cover 4 day meetings one day but can’t cope with three day meetings the previous day?This was not a site malfunctionI have been a Skybet customer, member, punter, mug for a number of years now. As a Skybet customer I have lived through a number of poor website pages, lousy Customer Service set up, including forever unmanned/un-botted/advertised but unavailable contact sources. I bore it all.My glass run over some 4/5 months ago when race-courses started not to be fully available.Your company boasts an international and multisport reach yet cannot give proper access to UK racecourses and UK customers? Above are dates and courses. On several occasions access to one of the days’ courses was not available until a few minutes before the OFF and even then it offered only SP. Thus multiples betting was impossible.Are you a proper Bookie company?You can “punish” me for being outspoken by closing my account without reason as you seem to do regularly with complainers, ignore this email which will be archived in my computer. Feel free. That’s what you do, Is in it?I have noticed that you also ignore any feedback/reviews from the TrustPilot site.What kind of a company are you?Fernando Andres

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31st October. As usual no card showing for bath racing or for several dog tracks. Bloody useless bookmakers

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What’s going on with the cameras. Absolutely a joke betting in running. It’s 2024 sort the cameras

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Great customer service when needed to talk on live chat, answered and resolved very quickly

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Suspended account for no reason. I have more then one month they’re blocked my account and they are still suspended. And they keeping saying same think all the time. Your account is under view. Rubbish rubbish

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Opting into sky bet club is a joke I forget to opt in the weeks I don’t feel like gambling and lose out on my only free bet 15plus years of loyalty with not much rewards bonuses there’s not much giving back unless I win super 6

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Terrible customer service.( Siragoni N )Live bet, not settled for 4 hours.

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Had a problem with Sky-Bet, sorted very quickly, I have won buggerall for weeks, but customer service and promotions [horse racing] are great

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Very shady company. They lie and do not like to pay out withdraws. They have stolen about £3000 from you , harassing me about all sorts of dociments to send in, have sent them all yet still refuses tonpay and now they have closed my account without any warning and are refusing to.answer my emailsI want to join the class auction lawsuit against them. Please let me know

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First class service provided by Skybet and fast resolution to any problems that might occur.

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I’ve had 2 occasions to deal with customer service and they could not have been more helpful. Polite, efficient and very approachable.

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contrary to many previous reviews I found the Sky agent Sariska most helpful,courteous and resolved my query immediately .Well doneAllan James

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Their daily prize machine is the worst daily spin on any gambling website. I’ve spun it everyday for the past 6 months and once I won a 10c scratch card for it. Never any free spins from them and absolutely No value for regular customers, I’ll stick to using PP or WH

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It’s the best betting app out there let’s face it. Shame they lost the racing post but the At The Races app is just as good!!

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Dean P, answered my question quickly with no fuss, unlike a number of other sites

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Suspend my account and its taken over 40 mins of jumping through hoops to get it sorted absolute jokers

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credited a free bet for me though i didnt read T&cs correctly – Thanks SAM B customer service agent!

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I don’t think they deserve any rating . They suspend account for ages and holding the funds for no reason . They are claiming to respond in 72hours which again is a big and rubbish. They should be fined heavily by IBAS for troubling customers . They ask for silly documents . They don’t ask for anything unless you are losing and making deposit after deposit, but once you win they will suspend the account and ask for everything. They are thieves on the name of Skybet. Kindly open account with other bookies with good reviews and customer services like bet365, Paddypower, coral or betfred.

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I got georgina to day who helped me brilliantly on sky Vegas she was friendly and had my problem sorted so quick Thank you georgina

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Went on chat to discuss my account,sorted it all out in under 5 mins,the person was great and went through my query very fast and efficiently thank you great company 👍👍👍👍👍👍

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Never trust sky bet.Just Google the amount of fraud and criminal cases they have been involved in. The games are all rigged. They have the worst sports odds off any casino. Free games they have ate all rigged to payout hardly nothing. Scandelous company who should be banned. Also blacklisted on certain sites so please stay away from these crooks.

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Nic was very friendly and helpful and sorted my problem in two minutes thank you Nic 👍

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Terrible company, joined mainly for super 6 and football bets. I reported an issue when playing an online game thinking was being helpful not trying to gain anything as only placed a few spins took screenshots instead of thanking me for letting them know etc get an email they have suspended me??? Very poor!!! On chat with Georgina L who then disappears after saying no reasons will be given and on emails they say security team can do what they want. Very poor do not place lots of bets and should have higher spenders to worry about.

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If there was a zero star I would give it Poor customer service Steeling money that’s what they doing Callum H who’s working there isn’t very helpful Please don’t download their app they gonna fool you

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My customer service advisor Eppa was fantastic. Helpful and good fun, solved my problem and made the whole situation better. A real credit to the company!

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Sindho/Sandhu sorry was friendly and resolved my bet issue in minutes. I have had 1 or 2 conversations blanked previously but Sindhu/Sandhu made me feel valued a credit to skybet.

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The service I received from Zain G was fantastic. I have an issue withdrawing from my account but I always spend a lot of time trying to withdraw but getting through to Zain it was done with a matter of minutes. Thank you.

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Absolutely great at sorting query, not a big gambler but treated as a valuable customer, thankyou DS for the help I’m

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Dusami dealt with my issue extremely quickly, was pleasant to deal with and very knowledgeable about his role

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Bet with sky for years, can’t put my normal 25p each way lucky 15 on because of bet slip error, have ask them to explain why, no contact from them, come on sky bets , let me know why

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40 losing hands of blackjack and cards going to 12,13,14. House getting blackjack three times on the run and pushing my blackjacks.

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Nikhil in customer service was very helpful, professional and knowledgeable. Couldn’t ask for better service.Thank you Nikhil.

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Problem solved within minutes as soon as speaking to a human being

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After being with sky bet for over 15 years and having access to free bets taken away from me with no warning was being “investigated” or warned I may have been doing something wrong. Poor

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Vara was very knowledgable and quickly resolved my query. Excellent customer care, well done Vara.

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Made a mistake with the rewards but it was sorted quickly by Jai who was extremely helpful

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Swift solution to a promo problem as always felt valued by the agent who was very understanding, swift and a credit to skybet

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After waiting 5-10mins to get through to an agent I spoke to Junaid who cut me off after sending t’s & C’s. Incredibly rude of him. Siobhan, however, gave a brilliant service and resolved my issue instantly.

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Be careful guys when you betting in Sky bet. They wants from you just to take money. I have more then 10 days struggling with support team.my account is suspended just because i won a bet 250£. Imagine to win more then this. And they keep saying same things when i ask why? For what reason? That saying your account is under view and will solve soon. After 10 days they didn’t. So be careful guys they’re playing with out money and giving lots of stress

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My questions were answered in a very professional and friendly manner. Currently awaiting clarification on a query about a settled bet….Cesarawitch 2024….race result currently under review! Fingers crossed my bets are settled as winners!!!!

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Always have a Great experience. Always professional and Love how easy it is to have all my problems sorted out quickly and efficiently. Withdrawing is easy everytime.A+++++++++++++++++

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