Paddy Power PLAYER REVIEWS(3387)

Mr G Clay
14 January 2024
Comment from uk.trustpilot.com
Terrible misleading BOG offers.Accept odds change button doesn't get honoured.Put a bet on at 11/4, didn't take price. Horse won at 100/30 and they wouldn't payout at 100/30.Spent over an hour on chat but they wouldn't bend.Very misleading and confusing rules..bit of a joke for a company this size..will never use them again

James Hodge
13 January 2024
Comment from uk.trustpilot.com
Always good for helping you out when technology is being a problem and always well mannered

Richard Evans
13 January 2024
Comment from uk.trustpilot.com
I gave Mariah 10/10 on the Paddy Power survey response as Marian’s answers were prompt, professional and she offered me goodwill for a bet I had claimed correctly but then not processed correctly but she could see it was a genuine error and misunderstanding. I like Paddy Power a lot, the only betting site that I use, but they have let me down previously with similar claims where it felt unjust, to the point now where I screenshot every bonus/award claimed, but Mariah has restored my faith in PP for doing the right thing when asked. Awarded 4 out of 5 here because I had to repeat myself 4 or 5 times to the ‘Bot’ that first answered my query, that was frustrating…

Chris Paton
12 January 2024
Comment from uk.trustpilot.com
Had a technical issue sorted out by Mohammed. Great guy sorted the issue out and was friendly and polite on our webchat. Great service from PP as always. Just another reason why they are by far the best betting company out there.

FM
12 January 2024
Comment from uk.trustpilot.com
PP lucky wheel is a complete joke, if you are lucky you win a 10c scratch card. Really if you are lucky. Paddy power bonuses are the worst compared to all other online casinos I've used and still use. A great part games are pp exclusives and are not great to be honest they feel cheap and don't give you the feeling that you are playing a fair game. A BIG WARNING... Few days ago it was on the news that PP was brought before the courts because they refused to pay winnings (obviously the higher winning of above 10k)... It turns out that they can refuse to pay any winning at any given time and there's nothing you can do about it even if you spend another 100k to take them to court you will end up with great losses as it's all in the small prints... So forget about PP how higher jackpots, don't even look at them because first of all we can't tell for sure that they are won by real actual customers accounts, secondly PP will not pay it. They screwed up customers over 20k , imagine if they are going to pay out jackpots over 100k.The only good thing I can say about PP is that they recently introduced a feature that shows you your true balance of the past year.

Frederick Mcdwyer
11 January 2024
Comment from uk.trustpilot.com
Had a great experience with Paddy Power today, the agent spent time going through the safer gambling tools and service they provide, I never felt rushed and I was very happy withe the over knowledge of the agent(John), would thoroughly recommend Paddy power.Fredmack

Derek Stanton
11 January 2024
Comment from uk.trustpilot.com
Don't use they come out with silly rule when using app you have to opt in to get best odds my horse came in at 11-1 they paid 6-1its like going to restaurant and having inferior meal because you didn't opt in for best one doesn't make sense loyal customer for now going to coral bog

Ronan McElligott
11 January 2024
Comment from uk.trustpilot.com
Rohitha was very helpful with fixing the issue I was having thank you very much Rohitha

Mario Barroso
10 January 2024
Comment from uk.trustpilot.com
Registered with them and was given 60 free spins. Played with the free spins and won £2. Played with the £2 and won £40. Tried withdrawing so that I can put another £10 in to activate the second bonus. Only to have the account closed with no reason. Paddypower the gambling site that loves win you lose. Closes your account if you win.

Emily Kate Weir
09 January 2024
Comment from uk.trustpilot.com
AMAZING !! I honestly couldn't have asked for a better service, was fast to respond to my query, super helpful, very patient & overall such a nice kind polite agent so thankyou.

Gary Clayton
09 January 2024
Comment from uk.trustpilot.com
Without doubt the worst customer service from any online bookmaker.

Mark Netherton
08 January 2024
Comment from uk.trustpilot.com
Paddy Power oofer the best foot bets & promotions in my opinion. Their Bet Builder is the best of any betting site. If a player goes of before halftime they will void tht selection & keep your bet alive. They regularly give price boosts & free bets if you have been placing bets throughout the week. They have fun games like beat the drop which can be entered free. Also they offer good deals & promotions on their Horse Racing. For Golf majors they offer 12 places each way which is amongst the best of any bookies. Never had a real issue but i recently had a query regarding beat the drop & i was very happy how it was resolved. Great deals on Cheltenham races too. All in all these reasons have made Paddy Power become my favourite bookies.

Karen henry
08 January 2024
Comment from uk.trustpilot.com
I have been a long-standing customer of this casino, without any issues. I usually play Live casino with Paddy Power. I enjoy this casino as it offers daily promotions. They have a large variety of slots. Paddy Power is great for entertainment. Withdrawals are immediate and their customer service team is polite and professional. Thumbs up !!

noel
07 January 2024
Comment from uk.trustpilot.com
Absolutely crooked cheating bastrds. Played blackjack lost over £100, didn't even win 1 hand, this goes to show that this site is fixedand crooked,, slow dealing, dealer gets 21 in 6 cards unfecking believable.so crooked.rigged slots and cheating on blackjack, what else can they get away with.Why are they not investigated? Enough is enough ,closing account. AVOID AVOID AVOID, STAY AWAY FROM THIS CROOKED EFFING SITE.

ronald hornsby
07 January 2024
Comment from uk.trustpilot.com
complaints procedure is appaling,took a hour get getting left on hold and would not correct the bet ,tried again in the morning bit quicker but kept saying because the settlers have settled it they cannot change the result.so i have withdrawn most of my money and will bet with bet365 from now on.the bet was only for a £1betbut its clear they dont give a toss about there loyal customers.sid not put them down for micky mouse outfit but there you go

Taiwo Egbetokun
07 January 2024
Comment from uk.trustpilot.com
Great customer services, Pavan was able to help me when I had an issue with my pending withdrawal.

M Buckeroo
06 January 2024
Comment from uk.trustpilot.com
Dreadful online pricing. Typical example. Chelsea currently 4/9 bet365. Paddypower 4/11. Every single team is like this. By far the worst online betting site.

Saroja Mala
06 January 2024
Comment from uk.trustpilot.com
The late shift staff an Indian man at Canary Wharf branch E14 .was very rude and arrogant to all the customers, turning off all TV screen and telling every customers to leave the shop at 9.40pm . the actual Closing time is 10pm . And always short change with all winning bets .will never go to Paddy power retail shops anymore.

Chris RJ Wallace
06 January 2024
Comment from uk.trustpilot.com
Absolute joke of a betting store. I used this site for 5 years I was on a jackpot on the goonies slot and it froze. Kicked me out of the game for some unknown reason. I’d spent loads. AVOID!!!!!

Customer
06 January 2024
Comment from uk.trustpilot.com
Joined one day, won some money, they blocked me on the second day and they are making it almost impossible to my account back working. Still not got it back. Much easier to use Bet365 or Betfred

Derex Gaming
06 January 2024
Comment from uk.trustpilot.com
This site doesn’t give you any wins, gives you here and there pocket change so you can keep playing and then bonuses barely give you any money back if anything even make you lose. Wouldn’t recommend to play it

Shravan Kumar Balan
06 January 2024
Comment from uk.trustpilot.com
Account was suspended for several weeks and couldn't get my verification done. Had a chat with Mr.Bhanu. elegant service. Cleared out the issue in seconds and was with me throughout the process.The man deserves a praise and a raise tbf.

Brizo
06 January 2024
Comment from uk.trustpilot.com
Easy App to use. Have used the chat support service a couple of times recently and managed to get a full explanation of what went wrong and my issues resolved

Damien Berney
05 January 2024
Comment from uk.trustpilot.com
The staff in paddy powers are great they go the extra mile for you to help in every way especially Sean and I don’t no the girls name but she has red hair and glasses they are brilliant thank you so much for all your help

Andy
05 January 2024
Comment from uk.trustpilot.com
SHICKING customer service I have been a customer for over 3 years and regularly add money I added 25 pound fir my account to be blocked now asking me all sorts of questions for my money back absolute joke I wouldn't advise anyone to use them as when things go wrong there useless ticontact and even if you do get a agent the don't UNDERTSAND ENGLISH

Jamie Gibson
04 January 2024
Comment from uk.trustpilot.com
I'd like to pass my thanks onto Vishal from Paddy Power's customer support. Normally reaching out to customer service is a pain, as I'm sure we all can agree, but Vishal absolutely nailed it for me this eve. I had a pain withdrawing some funds as there was an old card attached to my account which I couldn't remove. Vishal sorted this out for me with very little pain from my end and I'd like to thank them very much.

Chloe Watson
04 January 2024
Comment from uk.trustpilot.com
Account got hacked now £150 out of pocket.Customer Service useless and unable to speak to anyoneNow on 3rd Jan and still no nearer a resolution

David King
04 January 2024
Comment from uk.trustpilot.com
I don't win any money really - maybe a few qui here and there - but I use Paddy Power for entertainment and only spend what I can afford to lose. I have only ever had one issue that I needed to use customer service for and it was dealt with nicely and quickly. I see a majority of 1 star reviews and based on my experience, I don't get that.

ROGER FIRMAN
04 January 2024
Comment from uk.trustpilot.com
System for complaints is totally incompetent. So far have wasted over 2 hrs trying to talk to someone about my issue. Finally received an email which was referring to the WRONG BET. So I had to start whole process again because I could not reply to the email. They were given the correct Bet ref no on 5 sep occasions and looked at the wrong bet. I don't know if this is accidental or a deliberate policy to make me so frustrated that I give up and do not chase the issue.

Danny Mcnicholas
03 January 2024
Comment from uk.trustpilot.com
Always reasonable and helpful with good bet offers and free bets. Odds are competitive to. Only think they do need to do is give you the 2 goal payout on accumulated footy bets not just singles 👍

Dan P
03 January 2024
Comment from uk.trustpilot.com
Never offers you a cash out on your bets. When asked about this they fob you off & don’t offer any help to resolve this.

Jason Quinn
03 January 2024
Comment from uk.trustpilot.com
The agents that I was speaking with AJay was very courteous efficient and speedy and resolved all of my issues and problems perfectly couldn't recommend enough heat on a great job

KAI Biffen
02 January 2024
Comment from uk.trustpilot.com
Great graphics and variety of games, I enjoy this casino a lot and would highly recommend it.

j.n
02 January 2024
Comment from uk.trustpilot.com
Hi everyone, been with paddy power for years but NO MORE. i had a bet on wed 27th in running & won £418 for £44 stake.. of course an hour after told on my account i was MINUS £272 & TOOK my £100 & odd balance also!!!!... 24 hours later altered my balance to ZERO!!!!... he settled on taking my balance of £100 odd.. because he can???... this is a true happening & he is a BAD LOSER.. of course they will blame a ( computer glitch) & the punter has no where to... thats his thank you to me ( stealing over a £100 ) for years & years of loyalty!!!!! Great britain. Its rotten!!!! no more with green pants..

Noel
02 January 2024
Comment from uk.trustpilot.com
Enough is Enough. Just plated slingo elf, staked over £116, on 1 effing game, staked over £95, trying to get 1 effing number, but didn't come in. I thought it was a £100 full house but was only £50., my mistake fur carrying on playing, but this game is absolutely crooked and bloody fixed, 1116/1 odds and still number don't come in. Payouts on everything has absolutely been zero since Darts £1000 giveaway by paddy, obviously rigging payouts so he not actually paying it himself,but us punters are, should be bloody ashamed of yourselves, but obviously not.ALSO BE AWARE THAT ALL SLINGO GAMES ARE NOT REGULATED NOW, SO CANT COMPLAIN TO OMBUDSMAN ABOUT THE NIL PAYOUTS, WISH I READ THIS PROPERLY B4 PLAYING THIS EFFING GAME. STAY AWAY FROM BLOODY CROOKED SITE.CHEATING BASTRDS.PS, I NOT COMPLBECAUSE I LOST THATS THE CHANCE I TAKE BUT WHEN I GET MUGGED TIME AND TIME AGAIN PLAYING, THIS SHOWS THAT THIS GAME IS BLOODY FIXED.CLOSING BLOODY ACCOUNT.

Mark Wright
02 January 2024
Comment from uk.trustpilot.com
Great choice of games, very helpful customer service once you get past the chatbot. Thanx Revathi for your help with verification.

Piotr Marszelewski
01 January 2024
Comment from uk.trustpilot.com
Lots of gemes but u have to be careful if is not paying out u can be losing for weeks

Danny Thompson
01 January 2024
Comment from uk.trustpilot.com
Love using paddy Power.. the app layout is so easy to understand and navigate to place bets or casino flip between the two so easy .. the customer service on the help section. Of the app is really good an agent (actual human) reply to you within 2 mins usually .. friendly and polite staff and theu do try there best to resolve any issues you got .

Mark O Connell
01 January 2024
Comment from uk.trustpilot.com
Game glitches out like no tomorrow usual stuff that happens with paddys technology come back on to the game to 2 cent when says last time played left game on a spin its all messed up with and games bug don't look for a bonus on any of paddys slots these days just won't happen probably wouldn't pay out on a big horse bet race either

Anthony Carr
31 December 2023
Comment from uk.trustpilot.com
Honest review: good portal for playing. Shame all games are not available on the app, but that’s a small point.Now in terms of returns, things are very disappointing.I’ve withdrawn before and it seems once I reach that amount again , I couldn’t win anything.I’ve lost 15 hands in row on blackjack.I bet on 20 numbers in roulette and it hit all the numbers I didn’t bet on.Goonies slot acted like it triggered a bonus. But the bonus wasn’t forthcoming and it was a dead spin.I suspect they don’t like people to withdraw and put the brakes on you.Return for the year: 200Loss for the year: 800The bonus wheel is pointless. Never won more than 1euro.Had 130 entries for recent draw and won nothing.When you get 5 euro free slot bonus, it seems to coincide with really terrible play.Don’t expect to make profit. If you’re into slot entertainment only, this is your portal.

Anon
31 December 2023
Comment from uk.trustpilot.com
I had a great experience with a person named Josh. They were terrific with me in re-opening my account after an exclusion. Very patient, very understanding and replied quickly. Lovely person.

Noel
31 December 2023
Comment from uk.trustpilot.com
Cheating Crooked bastrds. Just played crooked bloody blackjack, lost £128, drew 2, won nil, , got 21, dealer had blackjack, doubled up on £16, got 20, dealer got 21 in 5 effing cards, not once bloody twice. Lost 8 hands in a bloody row, then 6 in a row, yet again dodgy bloody cards, enough is enough, closing account. I don't mind losing thats the chance I take but when I keep getting mugged on this crooked site, this is why its crooked and fixed. Look at reviews people, ignore most of the 5 star reviews, can not believe they are genuine all of a sudden. Shame on you paddy, .

Johnny Healy
29 December 2023
Comment from uk.trustpilot.com
Your staff member couldn't off been any nicer and easy to talk to and I was able to connect with him and have a good chat thanks for all your help and advice

peter bushnell
29 December 2023
Comment from uk.trustpilot.com
Switch as soon as possible pp app will not allow 50p bet don't believe what they say

Mike Baxter
29 December 2023
Comment from uk.trustpilot.com
I had an issue with a game and it was resolved to my satisfaction . Paddy Power online have a great team who will always try to resolve and answer your question and today they score 10/10 for exemplary customer service

James O'Neill
29 December 2023
Comment from uk.trustpilot.com
Con ,another joke, 140€ again on big bass And Notting back what a con ,7 wekk playing the crap and feck all back joke ,con ,its fixed stay away CON ,if there was no star it would definitely get one

malcolm Brennan
28 December 2023
Comment from uk.trustpilot.com
The customer care agents at Paddy Power are excellence. They handled my query with respect and honesty which is rare release.

Dave O Sullivan
28 December 2023
Comment from uk.trustpilot.com
I had a chat with One of your clients today regarding an issue i cannot remember his name but im sure you will find it the conversation. He dealt with my situation as quickly as possible and it was fully resolved by the end of the chat. Great guy

Sarah
28 December 2023
Comment from uk.trustpilot.com
Signed up for an offer to deposit £10, play £10 on bingo to qualify for 40 free spins and £40 bobbins across slots and bingo. I done the qualifying things and then looked to get my bonuses but it showed as 50% complete and I’d need to deposit another £10. I contacted support who told me that as I’d used my debit card through Apple pay that it didn’t count. I checked and whilst it does say you need to fund with a debit card (which my Applepay is) it does not state that using Applepay will do you getting the bonus. Absolute scam.
Harish
14 January 2024
Comment from uk.trustpilot.com
From my experience, I can assure everyone that paddy power is a fraud company. They are in the market just to loot money from the people on the name of entertainment. If you loose they will take your money but if you win they can change odds to your bet whenever they want stating that the odds presented were a mistake from their traders. Last year, I lost 1000’s of euros on paddy power and till then everything was working fine but the moment I win a bet of approximately 2500 € they told me the odds presented were a mistake. Then when I complained they block my account forbidding me to withdraw the money that I deposited. I have been complaining about this for months and they just ignore everything. I had the screenshots to prove that they changed the odds of my bet.I just wonder, if a company like this can’t afford to pay 2500 € how will they pay millions of euros to someone if they win. Everything that you see online that someone one big money from paddy power is just a fraud promotion.
From my experience, I can assure everyone that paddy power is a fraud company. They are in the market just to loot money from the people on the name of entertainment. If you loose they will take your money but if you win they can change odds to your bet whenever they want stating that the odds presented were a mistake from their traders. Last year, I lost 1000’s of euros on paddy power and till then everything was working fine but the moment I win a bet of approximately 2500 € they told me the odds presented were a mistake. Then when I complained they block my account forbidding me to withdraw the money that I deposited. I have been complaining about this for months and they just ignore everything. I had the screenshots to prove that they changed the odds of my bet.I just wonder, if a company like this can’t afford to pay 2500 € how will they pay millions of euros to someone if they win. Everything that you see online that someone one big money from paddy power is just a fraud promotion.