Matchbook PLAYER REVIEWS(1339)
KasperN
14 December 2022
Comment from uk.trustpilot.com
Haven't had a single problem thus far. Easily the best betting exchange on the market.
Haven’t had a single problem thus far. Easily the best betting exchange on the market.
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Andy Morris
14 December 2022
Comment from uk.trustpilot.com
I recently signed up to Matchbook and the sign up offer wasn't working. I contacted them and they resolved it immediately. Great service, thanks!
I recently signed up to Matchbook and the sign up offer wasn’t working. I contacted them and they resolved it immediately. Great service, thanks!
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Caroline
09 December 2022
Comment from uk.trustpilot.com
SAFER GAMBLING TEAM - ENHANCED DUE DILLIGENCE TEAM. This sub department within Matchbook treat customers like criminals as if you have done something wrong. I would call it interrorgation the way these bullys behave and the contemp they are showing to loyal customers. I have no issue supplying source of weath evidence which I have done so. But its as if they are dissapointed when you provide what was requested and all is in good order. They always want more as if they are investigating you and trying to catch you out. For example I was asked for evidence of wages. I provided payslips and bank statements clearly showing affordability. (Same evidence I provided to Betfair whom thanked me and continued to allow a 8K loss monly loss limit - not that I have ever used it.) Not MATCH BOOK THOUGH, 6 weeks later still being asked for all sorts of extreme information that has no relevance to my deposits. EDD do not answer any emails. You send them what they wask for, couple weeks pass, then they finally reply, and want something else. Customer service do there best but been told off the record EDD even ignore them! I appreciate bookmakers must sastisfy the regulators but there is a correct way to do this - TREATING CUSTOMERS LIKE CRIMINALS IS NOT THE WAY!Small tip EDD - Try and conduct yourself's like Betfairs or William Hill EDD teams - they clearly advise what is required, verify it within a day or two and answer queries!! They do not sit on things for two weeks then ask for something else, then take another week or two to reply, and ask for something unrelated of no relevance. I AM SURE MATCHBOOKS STAKEHOLDERS WOULD BE HORRIFIED HOW THESE BULLIES WITHIN MATCHBOOK ARE TREATING CUSTOMERS.
SAFER GAMBLING TEAM – ENHANCED DUE DILLIGENCE TEAM. This sub department within Matchbook treat customers like criminals as if you have done something wrong. I would call it interrorgation the way these bullys behave and the contemp they are showing to loyal customers. I have no issue supplying source of weath evidence which I have done so. But its as if they are dissapointed when you provide what was requested and all is in good order. They always want more as if they are investigating you and trying to catch you out. For example I was asked for evidence of wages. I provided payslips and bank statements clearly showing affordability. (Same evidence I provided to Betfair whom thanked me and continued to allow a 8K loss monly loss limit – not that I have ever used it.) Not MATCH BOOK THOUGH, 6 weeks later still being asked for all sorts of extreme information that has no relevance to my deposits. EDD do not answer any emails. You send them what they wask for, couple weeks pass, then they finally reply, and want something else. Customer service do there best but been told off the record EDD even ignore them! I appreciate bookmakers must sastisfy the regulators but there is a correct way to do this – TREATING CUSTOMERS LIKE CRIMINALS IS NOT THE WAY!Small tip EDD – Try and conduct yourself’s like Betfairs or William Hill EDD teams – they clearly advise what is required, verify it within a day or two and answer queries!! They do not sit on things for two weeks then ask for something else, then take another week or two to reply, and ask for something unrelated of no relevance. I AM SURE MATCHBOOKS STAKEHOLDERS WOULD BE HORRIFIED HOW THESE BULLIES WITHIN MATCHBOOK ARE TREATING CUSTOMERS.
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collins3
01 December 2022
Comment from uk.trustpilot.com
Very good service site lay out clear.
Very good service site lay out clear.
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Mark P
26 November 2022
Comment from uk.trustpilot.com
Operator I spoke to was first class, and all round good service
Operator I spoke to was first class, and all round good service
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Mark Knowles
21 November 2022
Comment from uk.trustpilot.com
I can't see how there are so many 5 star reviews for customer service. My experience has been shocking. I have a 0 deposit limit while they take weeks to go through numerous statements. One in particular I told them the account has nothing in it. Guess what? They wanted to see proof of having no money in the account. That doesn't make sense. I'm still waiting since September 9th to be able to deposit in to my account. For some reason it's all delaying tactics which makes no sense unless they are actually supplying the liquidity and not punters which means they don't want people winning. I'm currently 1500 up on the site but they say I'm betting too much. Something doesn't add up.
I can’t see how there are so many 5 star reviews for customer service. My experience has been shocking. I have a 0 deposit limit while they take weeks to go through numerous statements. One in particular I told them the account has nothing in it. Guess what? They wanted to see proof of having no money in the account. That doesn’t make sense. I’m still waiting since September 9th to be able to deposit in to my account. For some reason it’s all delaying tactics which makes no sense unless they are actually supplying the liquidity and not punters which means they don’t want people winning. I’m currently 1500 up on the site but they say I’m betting too much. Something doesn’t add up.
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Michael Cassidy
19 November 2022
Comment from uk.trustpilot.com
The response from MB was positive.
The response from MB was positive.
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Scott Huckle
18 November 2022
Comment from uk.trustpilot.com
Very supportive and quick responses in resolving queries, many thanks
Very supportive and quick responses in resolving queries, many thanks
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Kevin Hutton
16 November 2022
Comment from uk.trustpilot.com
My live chat operator Gavin was excellent to deal with. In fact the whole live chat is great compare to other betting site.Gavin (Matchbook) were prompt, polite and dealt with my query in an efficient and friendly manner! Good stuff
My live chat operator Gavin was excellent to deal with. In fact the whole live chat is great compare to other betting site.Gavin (Matchbook) were prompt, polite and dealt with my query in an efficient and friendly manner! Good stuff
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Sam
06 November 2022
Comment from uk.trustpilot.com
I have been a matched better for around 2 years and my experience with matchbook has been awful. My account was restricted because of a source of funds requests (understandable but very intrusive). They wanted numerous bank statements, net postions from bookie accounts which took weeks and once my account was reinstated, my 0% commission offer was removed. This was because I placed a few back bets because the odds were good, despite the majority of my bets being lay bets (what you would expect a matched better to do). This was not addressed in any t&cs, it was just decided one day. If this had been communicated prior I would probably not have done this. I now have no reason to use them again as other exchanges offer 0% deals for matched betters and betfair offer a 2% flat rate with more liquidity. Furthermore, when I challeneged this on live chat the agent was very unhelpful and blunt. Will not use again and I recommend you avoid also. Would not be surprised to see them go into liquidation in the near future.
I have been a matched better for around 2 years and my experience with matchbook has been awful. My account was restricted because of a source of funds requests (understandable but very intrusive). They wanted numerous bank statements, net postions from bookie accounts which took weeks and once my account was reinstated, my 0% commission offer was removed. This was because I placed a few back bets because the odds were good, despite the majority of my bets being lay bets (what you would expect a matched better to do). This was not addressed in any t&cs, it was just decided one day. If this had been communicated prior I would probably not have done this. I now have no reason to use them again as other exchanges offer 0% deals for matched betters and betfair offer a 2% flat rate with more liquidity. Furthermore, when I challeneged this on live chat the agent was very unhelpful and blunt. Will not use again and I recommend you avoid also. Would not be surprised to see them go into liquidation in the near future.
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John Morgan
06 November 2022
Comment from uk.trustpilot.com
I would like to join matchbook as i like sport and a little bet and this app seems the right one for me thank you
I would like to join matchbook as i like sport and a little bet and this app seems the right one for me thank you
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Ben Clarke
06 November 2022
Comment from uk.trustpilot.com
All good until you have an issue and need to deal with their customer services. I am not sure where they are based but my guess would be outer space. They're rude, incompetent and just close the chat when you don't respond for like 2 minutes! Absolutely some of the worst customer services I have ever seen. I am trying to withdraw money from my account but it is trying to withdraw to an old bank card that is no longer valid, it was lost. Now most bookmakers understand this and will remove old cards from their system, not Matchbook. They asked me to send in a photo of the card in question, the one that was lost... literally asking the impossible. Apart from that they want to see bank statements from when I last used the card to upload funds into Matchbook... I asked them when that was and they told me they don't know. I am at a complete loss and I guess I shall have to go through the courts to get my money out. Avoid at all costs.
All good until you have an issue and need to deal with their customer services. I am not sure where they are based but my guess would be outer space. They’re rude, incompetent and just close the chat when you don’t respond for like 2 minutes! Absolutely some of the worst customer services I have ever seen. I am trying to withdraw money from my account but it is trying to withdraw to an old bank card that is no longer valid, it was lost. Now most bookmakers understand this and will remove old cards from their system, not Matchbook. They asked me to send in a photo of the card in question, the one that was lost… literally asking the impossible. Apart from that they want to see bank statements from when I last used the card to upload funds into Matchbook… I asked them when that was and they told me they don’t know. I am at a complete loss and I guess I shall have to go through the courts to get my money out. Avoid at all costs.
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Joe Hill
02 November 2022
Comment from uk.trustpilot.com
"SERIOUS FAILINGS"Matchbook was fined 740k and suspended by the Gambling Commission. I find it hard to believe that they are now a reputable operator, considering their history which looked more like an organised crime operation. I certainly wouldn't let them have access to sensitive, personal information.
“SERIOUS FAILINGS”Matchbook was fined 740k and suspended by the Gambling Commission. I find it hard to believe that they are now a reputable operator, considering their history which looked more like an organised crime operation. I certainly wouldn’t let them have access to sensitive, personal information.
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Mr Beasley
28 October 2022
Comment from uk.trustpilot.com
Good website, good customer service, good odds what more do you want? Much better than Smarkets,
Good website, good customer service, good odds what more do you want? Much better than Smarkets,
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Lee
27 October 2022
Comment from uk.trustpilot.com
Would be 5 star if they honoured the fact there exchange odds froze on me. Laid a 50 bet at a bookie saw a 100% lay match at same odds the odds froze rejected my lay then throughout the whole in play horse race every odd mived apart from the horse I needed it just froze.Lost 50 if Matchbook fix this I will change to 5 star
Would be 5 star if they honoured the fact there exchange odds froze on me. Laid a 50 bet at a bookie saw a 100% lay match at same odds the odds froze rejected my lay then throughout the whole in play horse race every odd mived apart from the horse I needed it just froze.Lost 50 if Matchbook fix this I will change to 5 star
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Leo Sebastian
15 October 2022
Comment from uk.trustpilot.com
I've been using Matchbook for many years without any problems and they have some of the best sports odds available online in the UK and worldwide. Highly reccomend them.
I’ve been using Matchbook for many years without any problems and they have some of the best sports odds available online in the UK and worldwide. Highly reccomend them.
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Chris Mcleod
15 October 2022
Comment from uk.trustpilot.com
Needed a bit of help with getting the 0% commission. My query was dealt with in a super fast time and I was very pleased with the response
Needed a bit of help with getting the 0% commission. My query was dealt with in a super fast time and I was very pleased with the response
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Aaron Courtier
13 October 2022
Comment from uk.trustpilot.com
a very quick responce on live chat. query was solved. first impression is of a helpful professional service.
a very quick responce on live chat. query was solved. first impression is of a helpful professional service.
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customer
08 October 2022
Comment from uk.trustpilot.com
Good customer service on the live chat. Quick to get in touch and the issue is being looked into.
Good customer service on the live chat. Quick to get in touch and the issue is being looked into.
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Paul Sheldon
07 October 2022
Comment from uk.trustpilot.com
Asked for 0% and got done straight away. Brilliant service.
Asked for 0% and got done straight away. Brilliant service.
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Hannah Terry
03 October 2022
Comment from uk.trustpilot.com
The safer gambling team on Matchbook treat customers like criminals, they will not answer any email correspondence, treat customers with contempt, basically behave like bullying nazis. They will without warming freeze your account, ask for source of wealth, then take two weeks to review simple info!! Then ask for more, sit on it for days... I suggest shareholders would freak out if then knew how the safer gambling department within Matchbook were behaving. Even the frontline customer service seem to be embarrassed. We all know that bookmakers have to conduct these affordability checks but there is a right way to do it, and there is Mathbooks way.
The safer gambling team on Matchbook treat customers like criminals, they will not answer any email correspondence, treat customers with contempt, basically behave like bullying nazis. They will without warming freeze your account, ask for source of wealth, then take two weeks to review simple info!! Then ask for more, sit on it for days… I suggest shareholders would freak out if then knew how the safer gambling department within Matchbook were behaving. Even the frontline customer service seem to be embarrassed. We all know that bookmakers have to conduct these affordability checks but there is a right way to do it, and there is Mathbooks way.
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Mark
02 October 2022
Comment from uk.trustpilot.com
Good exchange, good liquidity, seemingly excellent customer service so far. Nice layout and high level of funds protection for customers. Website could do with a few additions to make the experience easier but overall, its up there with its competitors. It is now my main exchange.
Good exchange, good liquidity, seemingly excellent customer service so far. Nice layout and high level of funds protection for customers. Website could do with a few additions to make the experience easier but overall, its up there with its competitors. It is now my main exchange.
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Luke
02 October 2022
Comment from uk.trustpilot.com
Mis-leading free matched bet for new users. Make sure you read all the small print! Looking at all the other negative reviews I would use a reputable company instead. Won't ever use again or recommend
Mis-leading free matched bet for new users. Make sure you read all the small print! Looking at all the other negative reviews I would use a reputable company instead. Won’t ever use again or recommend
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Gary Brereton
24 September 2022
Comment from uk.trustpilot.com
I am new to matchbook but so far so very good, great site and very well laid out.
I am new to matchbook but so far so very good, great site and very well laid out.
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Matthew
23 September 2022
Comment from uk.trustpilot.com
Excellent customer service
Excellent customer service
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Mr heyer
19 September 2022
Comment from uk.trustpilot.com
Fixed,/rigged casino RTP is below 10,% u have been warned
Fixed,/rigged casino RTP is below 10,% u have been warned
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Steven
18 September 2022
Comment from uk.trustpilot.com
Used to be my go to exchange Now app is completely unusable, slow, crashes, lags. So many others reporting same thing. Nothing ever done to fix.Waste of time trying now unfortunately
Used to be my go to exchange Now app is completely unusable, slow, crashes, lags. So many others reporting same thing. Nothing ever done to fix.Waste of time trying now unfortunately
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David Gillon
17 September 2022
Comment from uk.trustpilot.com
Excellent site. Very easy to use. Highly recommend
Excellent site. Very easy to use. Highly recommend
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Jack L
16 September 2022
Comment from uk.trustpilot.com
Good service, fast responses
Good service, fast responses
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Wesley Twyman
16 September 2022
Comment from uk.trustpilot.com
been using matchbook for 2 years, suddenly upon loosing my debit card they want verification and even thou i have supplied the documents they say 7-10 working days, customer service is a joke and they won't resolve it, just more excuses and lies, then eventually they blocked me from contacting the live chat, so i can do nothing to resolve it even thou their website says "we need documents, contact us via live chat" they just claim they can't resolve it and i have to wait 10 days, but all the time i amloosing money while i can't use their website.
been using matchbook for 2 years, suddenly upon loosing my debit card they want verification and even thou i have supplied the documents they say 7-10 working days, customer service is a joke and they won’t resolve it, just more excuses and lies, then eventually they blocked me from contacting the live chat, so i can do nothing to resolve it even thou their website says “we need documents, contact us via live chat” they just claim they can’t resolve it and i have to wait 10 days, but all the time i amloosing money while i can’t use their website.
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James
14 September 2022
Comment from uk.trustpilot.com
My go-to betting exchange!
My go-to betting exchange!
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John Turvey
12 September 2022
Comment from uk.trustpilot.com
very good quick payout. the best exchange by far.
very good quick payout. the best exchange by far.
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Richard Blackwood
11 September 2022
Comment from uk.trustpilot.com
Quick and very helpful
Quick and very helpful
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James Lister
11 September 2022
Comment from uk.trustpilot.com
Extremely satisfied with customer service. They helped me overcome a hurdle, told what I needed to do, and resolved my issue. Very polite and efficient. very pleased.
Extremely satisfied with customer service. They helped me overcome a hurdle, told what I needed to do, and resolved my issue. Very polite and efficient. very pleased.
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Patricia M
11 September 2022
Comment from uk.trustpilot.com
Very helpful customer service. I've been using the website for several months and, so far, I have not had any issues with payments or the way the website works. Most importantly, unalike another exchange's website, it doesn't crash during big events.
Very helpful customer service. I’ve been using the website for several months and, so far, I have not had any issues with payments or the way the website works. Most importantly, unalike another exchange’s website, it doesn’t crash during big events.
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Ollie Street
07 September 2022
Comment from uk.trustpilot.com
Lots of markets open to lay against SOT boosts and very quick customer service
Lots of markets open to lay against SOT boosts and very quick customer service
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Shananne
05 September 2022
Comment from uk.trustpilot.com
Brilliant servce... very quick response
Brilliant servce… very quick response
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Adam Kiba
01 September 2022
Comment from uk.trustpilot.com
Great customer support
Great customer support
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muslihabdiker
01 September 2022
Comment from uk.trustpilot.com
Great platform. I have had a good experience always using matchbook as they have the best liquidity and a great platform design
Great platform. I have had a good experience always using matchbook as they have the best liquidity and a great platform design
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Michael Fitzpatrick
30 August 2022
Comment from uk.trustpilot.com
You need to improve how money is deposited into your system and give control of that back to the customer and not leave to the company which can be too long to get changed.
You need to improve how money is deposited into your system and give control of that back to the customer and not leave to the company which can be too long to get changed.
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Jimmy
28 August 2022
Comment from uk.trustpilot.com
Excellent site and great alternative to Smarkets or Betfair Exchange.Well Job, well done
Excellent site and great alternative to Smarkets or Betfair Exchange.Well Job, well done
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Beswickian
28 August 2022
Comment from uk.trustpilot.com
Easy site to use and navigate
Easy site to use and navigate
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Stuart Mayall
27 August 2022
Comment from uk.trustpilot.com
Seem like a good outfit.. Quick customer response.. Website pretty decent and has always been up when I want to put a bet on... Good enhanced specials.
Seem like a good outfit.. Quick customer response.. Website pretty decent and has always been up when I want to put a bet on… Good enhanced specials.
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david adams
26 August 2022
Comment from uk.trustpilot.com
Great matched betting service. Easy to use platform and very responsive and helpful advisers.
Great matched betting service. Easy to use platform and very responsive and helpful advisers.
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James Chapman
25 August 2022
Comment from uk.trustpilot.com
Great exchange. 100% reliable even during Cheltenham festival.
Great exchange. 100% reliable even during Cheltenham festival.
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Mark Carter
24 August 2022
Comment from uk.trustpilot.com
Fantastic, issue promptly resolved. Happy bunny here ? ?
Fantastic, issue promptly resolved. Happy bunny here ? ?
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Joe Hill
23 August 2022
Comment from uk.trustpilot.com
Matchbook, when are you going to come clean with the few customers you have left ?Why were you suspended by the Gambling Commission ?Were you involved in money laundering ?
Matchbook, when are you going to come clean with the few customers you have left ?Why were you suspended by the Gambling Commission ?Were you involved in money laundering ?
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Mike Churchouse
23 August 2022
Comment from uk.trustpilot.com
Absolutely no issues so far - all positive
Absolutely no issues so far – all positive
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Les Robson
23 August 2022
Comment from uk.trustpilot.com
Invasion of privacy! The only exchange to ask for excessive personal information. They would ask for your bank details if they could get away with it.
Invasion of privacy! The only exchange to ask for excessive personal information. They would ask for your bank details if they could get away with it.
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Peter Moulton
16 December 2022
Comment from uk.trustpilot.com
The exchange has great odds with plenty of money there. Customer service is excellent and the "enhanced specials" section allows you to lay offers from bookmakers which is great when you're "matched betting".
The exchange has great odds with plenty of money there. Customer service is excellent and the “enhanced specials” section allows you to lay offers from bookmakers which is great when you’re “matched betting”.