Ladbrokes PLAYER REVIEWS(352)
Shreya Gupta
17 June 2023
Comment from uk.trustpilot.com
The online games are all rigged with algorithms.. no one can simply win and if someone win then they will either not allow to withdraw or close the account.
Jane Webster
13 June 2023
Comment from uk.trustpilot.com
Bet placed with Ladbrokes at weekend on Bosing all selections come in strong supporting evidence provided to them that my selections where all correct even a screenshot from a Ladbrokes member of staff confirming I was correct but still they did not pay out!!Do not use Ladbrokes they settle.there bets on decisions made on blogs and not the actual governing bodies and the television show that airs the event:I mentioned I would leave trust pilot review and escalate to Ombudsman and small claims court all of which did not interest them.Very very poor customer service avoid at all costs Gamble aware adverts there should be adverts on how wrongfully the likes of Ladbrokes treat people!!
Customer Elizabeth Morgan.
23 May 2023
Comment from uk.trustpilot.com
Ignored by manager while he watched golf and vaped behind the counter. His t.v was on so loud the girl sitting next to him couldnt her customers. She has since resigned. I will not be going in there again.
Norman jackson
14 May 2023
Comment from uk.trustpilot.com
Difficult to use!There is no search bar which makes it impossible to find the match im looking for out of the thousands of options.
Emma Davies
07 May 2023
Comment from uk.trustpilot.com
Rigged for sure! Played for fun blackjack... played 5 games each one they won! You get 15 they get a blackjack. Sooo rigged!
matthew menzies
21 April 2023
Comment from uk.trustpilot.com
Stay clear of the online casino they say it fair but by far not games bait bonus games to much and once you make your first withdraw there a clear difference to the games stop hitting anything meaningful or even get into a bonus game at that…. By far better site out there P.s have got into a few bonus games but with £0 wins on them or very little Pps it’s not only my account I am seeing this with. Ladbrokes is a scam I would post a picture of me deposits to withdraw (witch has only been one withdraw for £40)but doesn’t let me honestly guys stay clear there is better sites
Geoff Davies
12 April 2023
Comment from uk.trustpilot.com
Very poor play slots. System has a know problem but they are happy to still let you play knowing that. Also when trying to complain via their web chat is also very poor. Poor speed and repliesClosed my account and will go elsewhere Thanks for nothing
Name discreet
09 April 2023
Comment from uk.trustpilot.com
The bookies are ripping off people with there slots. Some of these slots are impossible to win from. I was playing fishin frenzy,I got 15 free spin which didn't pay nothing. The games and slots are adjusted so they're impossible to win from. Robbers, the gambling industry need to check out thoroughly. No fair play as they said.
Name discreet
25 March 2023
Comment from uk.trustpilot.com
Ladbrokes and coral are linked. Two big bookie giants which are raking in millions. And its very hard to win on there websites. Very controlled, especially playing their slots and games. I think fair play polices with their slots and games need to review. The way how the set algorithm with them is not possible to win big of them.when slots first came out it was possible. When playing for long there is a time they will pay out. Nowadays, they don't. If you lucky to get a free spin during play nowadays, then that's it. They don't give free play often. Because the government cracked down on bookies because of people who last big amount of cash then complained. Whenever using bookies sites to gamble. Within a hour of play they start to send annoying popups to leave the their sites. It mostly happens when losing. And if you don't leave will never ever win anything, because they monitored the player which I think not right. They keep saying gambling is fun which is completely rubbish. Customers should take it as fun while they take it as money making business. With them saying Customers should take it as fun is to cover themselves. Bookies slots and games need to review because they are not within the fair play policies. They configured them so it's impossible to win off them.unlike when they just came out. Their algorithm configuration is absolutely ridiculous. And the government making crazy money off them while ripping off Customers. Then annoying customers with their annoying so call safety restrictions when playing online.
Malcom Barton
24 March 2023
Comment from uk.trustpilot.com
I play the slots and I’ve noticed that if I play £1 I get a good game, win or lose, takes a while and enjoy the experience. If however I up it to £2 or more, I get less features, less wins, money goes really quickly??? Surely in a higher stake, win or lose, the chances of features and wins should be higher??? It doesn’t make sense that if you pay £100 on £1 a go it lasts so much longer than £200 on £2 a go but that seems to be the case every time
Holly
22 March 2023
Comment from uk.trustpilot.com
I put a £500 loss limit on my account per month to restrict it, went onto payment history and in the last 30 days I'm £791 down?! Never won a big amount on here either, got £100 once on lock of the Irish but other than that was a waste of time and they've gone over the loss limit, it's ridiculous!
Mr Wright
18 March 2023
Comment from uk.trustpilot.com
I won money on their site, and as soon as I attempt to withdraw it they emailed me saying that the withdrawal failed due to an issue with my bank. I contacted my bank and confirmed there are no issues. I then tried to log back into my account to attempt another withdrawal and can see that it has been suspended. I was told to call the “reactivation line” to deactivate my account. They told me that the account would be reactivated within 24 hours, but that was 4 days ago. Every time I call I am just told “there is a high volume so the process is taking a long time”. They have over £300 of my winnings and will not even update me on what the problem is. This company are nothing but thieves.
Brad Thomas
16 March 2023
Comment from uk.trustpilot.com
Long time customer with Ladbrokes. Never had any issues until one day I just randomly have my account closed. With my money still in. Absolute joke, no customer loyalty they literally just want to take your money and run.
Stephen Wright
07 March 2023
Comment from uk.trustpilot.com
Be careful if you make a deposit and for some reason it gets declined even if the funds are in your bank. I had a transaction declined and when I checked my bank account it had been taken out and not appeared in my gaming account. Now I am unable to get my deposit back from Ladbrokes as they keep telling me it was a successful transaction. Be very very careful!
barry allen
05 March 2023
Comment from uk.trustpilot.com
Played all day spent hundreds of pounds and when the bonus finely came in I got a massive 67 pounds...its a joke...seriously don't waste your time or money and this was on alot of the slot games played...beware
jm
03 February 2023
Comment from uk.trustpilot.com
Ladbrokes "let" you have a little win a couple of times a year. That's it. If you win anything over 20, I have noticed a pattern that if you play again, it takes another couple of months before you walk away with any sort of a decent win. Dont get me started on the free bets.Every time i try to access the game for the free spins, it never works. Funny that! Other games that I have won a few quid on in the past, when i try to play them again, they dont open oddly enough. Always says there is a problem and to reload, Impossible to get a full list of all the games offered as it takes forever for them to load so you are limited to the first four rows of games when you click on all. If you win about 5 or 6 on a couple of spins, you are best cashing out as from then on, you get nothing. Tonight, over 70 spins and not one decent win. 3p, 5p, 10p. Honestly believe Ladbrokes have gone downhill. Dont know if they have been taken over, but the fact I can see a pattern, they are definitley scammers. Dont waste your money on them.
Matt
01 February 2023
Comment from uk.trustpilot.com
Customer service and risk assessment team have the communication skills of cave men .. how on earth they get employed in a customer service roll is really scary. Good look if you get Marie out risk assessment can’t even string a sentence together the dope.
Bigburyboy
21 January 2023
Comment from uk.trustpilot.com
I enjoy the Ladbrokes site-unlike most punters I steer clear of the electronic slots. How punters expect to win against algorithms set against them is beyond me but that is for another day-I only play sports where I have a choice. I have a very small self imposed limit which I use for fun-I wanted to increase this after a long time to enjoy the Cheltenham Festival. You would think I was asking for a million pound mortgage-Bank Statements-Proof of Income-and I may as well say we are talking about a £25 a week increase-I simply refuse to hand over these sensitive documents-and here is the ridiculous thing-I have a Ladbrokes shop just a pleasant 15 minutes walk away-no limits-proof of ID-Proof of income-Proof of savings-not required-Where on earth is the common sense in that ?
Mr Colin Bell
17 January 2023
Comment from uk.trustpilot.com
Ladbrokes as went to the dogs and needs to be closed.spent hundreds on big bass and got 1 scatter on 1 pound bets won 12 pounds and the promotions are a complete joke.
Col
10 January 2023
Comment from uk.trustpilot.com
Dear Ladbrokes,no one can get on your live chat,please update the masses on this complete waste of time...I recommend any new and current customers move to another betting site as Ladbrokes/coral couldn't care less about the customer!
Steven Coupland
09 January 2023
Comment from uk.trustpilot.com
Absalute bollacks played 300+ spins on fishin frenzy the big catch won 8 pound in 5p 10 p £1.50's dropping 1 scatter at a time no chance of bonus in 300 spins scam I know people who are closing account due to the scam on this site I recommend people do same not first time either big bass bonanza is crap no wins at all gold rush bonanza same stay away
John Moss
27 December 2022
Comment from uk.trustpilot.com
just joined today 27th decemberhad little THANK GODdeposited 6.00 lost three poundstried to deposit another 5.00would not let me only 3.11 which you carnt do it as to be 5.00RANG CUSTOMER SERVICES SPOKE TO A IDIOT IN THE PILLIPPINESall f-----g service centres are now in the f---g phillippines in this country even sainburys.good job i did not deposit 100AVIOD THIS F---G STUPID FIRM LADBROKESthey dont give a thing as long as they get you moneyAVOID.. will cancel my account try once more tomorrowi will pact horse race betting up now its f----g rigged anyway F----K THEMHow THE HELL WOULD YOU TRUST A FIRM LIKE LADBROKES.... WITH A CUSTOMER SERVICES CENTRE IN THE PHILLIPPINES AVOID LIKE THE PLAGUE
William
13 December 2022
Comment from uk.trustpilot.com
I played over 1000 spins on Ladbrokes gaming and never got onto the bonus once ! I entered a live chat to ask why there slot was all take take take , they replyed with " are you having fun with Ladbrokes " I said no as the bonus game makes it fun and I never got to play a bonus within all the spins I'd played . Now the next reply was epic . " we would advise you to close your account down if its not fun " I said , it goes to show how much you value me as a customer . They ended the chat and blocked my account . True story . Don't give these clowns a penny as you will be left feeling cheated, used and bullied . Utter scum of this earth !
lawaz waz
09 December 2022
Comment from uk.trustpilot.com
Scam!!! Don't even give you a chance to play. Eat everything
Scott Cameron
24 November 2022
Comment from uk.trustpilot.com
Ladbrokes poker absolutely garbage stay away from this scam company.
Michelle Greenwood
20 November 2022
Comment from uk.trustpilot.com
Im sick to death of this site enjoying others far better took myself off for 6 weeks your loss ladbrokes
Nosher
18 November 2022
Comment from uk.trustpilot.com
Can you contact me so we can arrange to pay the money you owe me as I cannot log into my account.I assume you were not thinking of keeping the money was you?Regards Username mat176176
Bridget Biggane
14 November 2022
Comment from uk.trustpilot.com
LADBROKES REFUSES TO RETURN MY MONEY - THEY HAVE STOOPED TO STEALING CUSTOMERS' FUNDS. THEY NEED TO BE REPORTED TO THE POLICE THIS IS FRAUD AND THEFT. I HAVE £50 POUNDS IN MY ACCOUNT - AND THEY REFUSE TO LET ME WITHDRAW MY MONEY. I SHALL REPORT THIS TO EVERY MEDIA OUTLET AND LET THE PUBLIC KNOW ABOUT THIS DISGRACEFUL -- AND ILLEGAL - ACT. DO NOT BET WITH LADBROKES - THEY'LL STEAL YOUR MONEH.
Oliver Wilson
10 November 2022
Comment from uk.trustpilot.com
Dont recommend!! This is the worst betting company I have come across. They are so quick to take your deposit money off you then when you win something they hold onto your money and ask for all the proof in the world before they even consider handing it over.
Mr Newman
09 November 2022
Comment from uk.trustpilot.com
This company as no clue how to run an online site. Every time you go on their free games low and behold, they don't work. Well done Ladbrokes keep up the good work (NOT)
Postman1
07 November 2022
Comment from uk.trustpilot.com
Well what a joke of a site Ladbrokes is and to think that it was once held in high esteem. I have now been banned by the feelings police because I joked that I was losing so much money on Roulette that I would have to sell the wife. My account has now been limited to a minimal amount per month and I am also banned. My advice is to take the welcome bonus on offer (that's if you don't have withdrawal issues) then leave.Username: Toffee11235
Lee dolmor
04 November 2022
Comment from uk.trustpilot.com
I withdraw r transaction equaking just under 70 pound 4 days later they still aint paid. Ive rang then ive emailed which they didnt reply to on rwo occassions and they said it had been processed. It hasnt been processed as not in my bank. I rang the bank up and the faukt is not on there part. I have the id numbers and the bank statments and everytime call them to sort it out they fob me off. I want to make a formal conplaint and get my money but i can only get in touch wuth advisors noone else
DANIEL WESTON
02 November 2022
Comment from uk.trustpilot.com
Thank you for the great work from Gerald, helping me with my questions and willing to guide me step by step, to figure out something. You have a great team member don't let him go lol. Thank you again Gerald
Mr Newman
22 October 2022
Comment from uk.trustpilot.com
What a load of rubbish their site is when you cannot deposit place bets or use your bonuses, getting message betting service unavailable
Jen
09 October 2022
Comment from uk.trustpilot.com
Wont let me withdraw my money just keeps reversing the withdrawal then blaming my bank. Funnily enough it lets me gamble with the money though. Joke
Anthony Dunn
03 October 2022
Comment from uk.trustpilot.com
been using ladbrokes for 2years or so with lock down cant fault really web site can be slow but apart from that fine
Soulmates Forever
30 September 2022
Comment from uk.trustpilot.com
complete joke site where they use bots and never an answer. just spending so fat 1 hour on the chat and 30 mins on the phone for no answer as yet... keep away from this site it is a sham,,, they never answer phones or reply to the chat
Paul
25 September 2022
Comment from uk.trustpilot.com
Not been with this site long but its just problem after problem. Freebies and promotions are poor, my 123 predictions suddenly disappeared! Thought the name ladbrokes would mean something but alas I was wrong
Jay Jay
21 September 2022
Comment from uk.trustpilot.com
Outright lied lifetime banned with ladbrokes stating due to their safer gambling policy!! This was after I complained about them restricting my account to 100 pound a month. As they had no basis I had ladbrokes for years some months i don't use oher I do but very lightly this month was an exception and the reason being this my stating cost was normal nothing special and certainly not to high at all overall I was up around 3.5k I used those winning on and off to enjoy bets and activities I was using the money I won to continue playing and win this was then when ladbrokes decides to twist it to safer gambling suggesting I have a gambling prob which they clarify is lie by giving me a life time ban. It is outrageous they accused me of having gambling problems and using these lies with out any evidence apart from me winning and taking over 7.5 k of them within the month its shameful how they act and how they lie they could have been upfront and been honest that due to me winning large amounts they are banning me from using their service. They won't do this though as who would want to use ladbrokes knowing you can only use there platform to loose as if u win u get a lifetime ban...... Well good job I managed to screenshot my history all my deposits and also this month with my winnings and share it in as many places possible as no company even ladbrokes have no rights to say I have an addiction without clear and supporting facts or evidence all while on short my messages will be clear use ladbrokes to loose once u win u will enjoy your life time ban and being accused without basis or facts pure shameful and disrespect to customers .
MYOB
18 September 2022
Comment from uk.trustpilot.com
Avoid tem! Been using for years. Used to do OK now constantly lose. Not having problems any where but this so called casino. Dont waste your money!
Alecia Oremade
05 September 2022
Comment from uk.trustpilot.com
Genuinely wish I had checked their reviews here before becoming a customer. They sent me a sign up bonus offer that they not only failed to deliver on, but then basically called me a liar by saying they had no record of sending me any such offer. Despite the message being sent to my account mailbox o n THEIR server... now other than telling me someone will get back to me within 24 hours for the last 10 day, there has been 0 updates. Absolutely disgusted that they are allowed to get away with scamming people like this.
Lokesh Kumar Dwivedi
30 August 2022
Comment from uk.trustpilot.com
They sucked my 2800 pound no return and bLocked me.without any reason. No return only taking money live casino are very bad here . I'm Sport.betting cash out policy is worst .. William hill best in all.aspects .. Shame on Ladbrokes who blocked my account but thanks atleast no more loss. A person loses thousands pound they give bonus 10 p 5p ete shame
Steve
28 August 2022
Comment from uk.trustpilot.com
Women's Euro Soccer: England 1 - 0 Germany - but not on Ladbrokes who failed to pay out and failed to answer my email. My advice: find another bookie
paul robinson
27 August 2022
Comment from uk.trustpilot.com
ladbrokes just robbed me out of 10000 ladbrokes just robbed me out of 10000 please dont play on there site Ladbrokes owner Entain to pay 17m for breaching rules why stealing money off us all wont able pay others outA gambling giant has been ordered to pay a record 17m after it failed to put proper checks in place to support struggling customers.Entain, the firm behind Ladbrokes and Coral, was accused of "completely unacceptable" failures by the Gambling Commission.The company could lose its licence to operate in the UK if it breaches any more rules.Entain said it had since brought in safer gambling measures.The Gambling Commission, a government agency that supervises gambling laws, investigated the company and found a series of "completely unacceptable failures".It said it had been slow to help customers who were struggling with gambling debt.One online customer who gambled for extended periods overnight was able to deposit more than 230,000 in their account over eighteen months, but was only contacted once in an online chat.Another, who was known to live in social housing, was allowed to deposit 186,000 in six months without sufficient checks.Some customers could also create accounts with other sites in the company, even if they had racked up debt elsewhere.One online customer who was blocked from using Coral because they had spent 60,000 in 12 months and failed to provide source of funds was immediately able to open an account with Ladbrokes and deposit 30,000 in a single day.Entain also allowed online customers to deposit large amounts without carrying out sufficient source of funds checks.One consumer was allowed to deposit 742,000 in 14 months but was not flagged for potentially laundering money.Ladbrokes owner repays some furlough after outcryNHS stops taking gambling funds to treat addiction'Winning 127,000 was the worst day of my life'Chief executive of the Gambling Commission Andrew Rhodes said: "Our investigation revealed serious failures that have resulted in the largest enforcement outcome to date."Mr Rhodes said it was the second time the operator had "fallen foul of the rules"."They should be aware that we will be monitoring them very carefully and further serious breaches will make the removal of their licence to operate a very real possibility. We expect better and consumers deserve better."In a statement, Entain said it had agreed to the settlement "to bring the matter to a close" and "avoid further costly and protracted legal proceedings".It added the issues raised related "to the period between December 2019 and October 2020, which predates the many changes in the area of safer gambling and anti-money laundering that Entain has introduced".
lovechick
25 August 2022
Comment from uk.trustpilot.com
Ladbrokes has really gone down. It was a favourite for me at one time and used to get some decent wins but it's hard to even get a bonus hit on a slot now. Yesterday put on 50 on a slot. Not one free spin bonus came in so my gameplay was not fun at all. I might as well have just handed my money to them. The same game I played on another site and put the same money on 50 and had 6 free spin bonuses and won and withdrew in total 415 so made profit of 365. That's the difference. I would stay clear of this site as your money just goes down the drain and you get nothing out of it. It was good at one time. If you do ever get to withdraw they are quick. Same day no problems.
Ross
16 August 2022
Comment from uk.trustpilot.com
I had my account closed after 5 years as they said I had multiple accounts , it turns out the other account was opened 20 years ago which I thought had been closed. I had money in the account which they did not want to give back . The 3 guys I spoke too after being passed from one to the other never had a brain sell between them . after using Ladbrokes for 55 years you wont ever see another penny of mine again, You spoke like your the only bookie in town .Brain dead staff.
Jeffrey Dix
16 August 2022
Comment from uk.trustpilot.com
Just been in ladbrokes in thornaby Middlesbrough. Lost a 1000 on big catch not one feature during this time. What a scam. And online not won in 5 months. Lost 2500 there. How they can get away by ripping people off is beyond. Me. The gaming commission should be investigating them. Over there rigged games.
ben_in_london
06 August 2022
Comment from uk.trustpilot.com
demanding my private information in order to get my own money back- this was not required when i set up the account so they have moved the goalposts and will steal my money unless i comply
Chung Foi
05 August 2022
Comment from uk.trustpilot.com
After just reading the review below mine on the blackjack I'm so angry as its so true. This is the most rigged game I've ever played. HOW IS THIS LEGAL!!!!!!!! I was actually guessing what cards the "AI" had and I was right 90% of the time, this is logically improbable. I played around 40 hands and the computer won around 35 games.... I've been playing my whole life, the cards being dealt aren't statistically likely whatsoever!
Adam Barnes
30 June 2023
Comment from uk.trustpilot.com
Honestly have never in my life experienced online slots that took £900 any didn't play out a SINGLE free spin or feature, to go over 3000 spins for no feature is downright theft, do not play with Ladbrokes, scam site and I don't care what anyone tells you something isn't right and I'd love to see how they've set up their slots
Honestly have never in my life experienced online slots that took £900 any didn’t play out a SINGLE free spin or feature, to go over 3000 spins for no feature is downright theft, do not play with Ladbrokes, scam site and I don’t care what anyone tells you something isn’t right and I’d love to see how they’ve set up their slots