Betway Review

I went onto betway 3 weeks ago and played their free game “wheel of millions” and gained 10 free spins. After completing the spins there was a 165 euro less in my account. I logged this on their live chat (took a couple of minutes) and the lady who dealt with it sent me an email with betway support ref number. In the period of 3 weeks i have sent numerous email (no replies) and the one time i managed to get a response from live chat i was told to wait until emailed!!!Now if I log on to livechat i join a queue which times out at the end of the day! The transaction logs are on site. Is this company about to go bust??

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Shame there isn’t an option for no stars I will continue to write this honest and bad review everyday if I have to until I receive my winnings. Sick of betways constant lies and excuses I recommend 32 red much better and outstanding customer service. Seems like a lot of people have not received there winnings this company cannot be trusted using the same rubbish excuses for us all. Or just say they will look on your account and get back to you this is complete LIES!!! Impossible to get hold of anyone via live chat email oh and they have disabled their phone line how convenient. Please don’t trust this company they don’t like winners. Sent in proof of ownership of my bank card as requested and still days later nothing absolutely disgraceful customer service UPDATE so after my account being verified just minutes before withdrawal they are now saying they have the right to ask for it again I’ve sent multiple documents proving my identity SCAM WEBSITE!!!!!!!

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This company is a sham.closed my account and no reason given. Deposited funds stolen currently. Impossible to get through on livechat. A complete joke.Edit – i dont see any private msgAvoid at all costs , absolutely impossible to get through to betway. Live chat function is a joke , no email address. A joke.

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So after telling me I should go to my bank with an ARN number which my bank have no clue about I’m still £180 down!Loads of reviews I’m reading are still missing there payments from the 12th!Betway give me my bloody money back!It’s appalling that it still hasn’t been paid to me when you’re saying it has! “Checking my account” saying you will get back to me but then still not replying to my emails! Terrible company

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This company is possibly fraudulent at this stage engaging in theft of funds. Account closed with no reason given and deposited funds still stolen at present, i tried to sort it out Taken from somebody else but exact same experience. Betway Chatbot is unhelpful.If you do manage to get into a queue to speak to a person there are usually well over 50 people on the queue and if you do get close (got down to 2nd once) to speak/text someone, the chat is then disabled/dropped.Betway EmailIf you do get a response via email from Betway, it is a 1-off email. If you reply, you do not get a response. Therefore, if you have an ongoing query it won’t get resolved.Betway UK ManagerIgnored email

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Over 8 days now still no response regarding withdrawal , error messages every time try make contact , this site should be closed if not being run in a fit and proper manner still very disappointed

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I’ve only ever made a deposit a hand full of times and each time has been hell dealing with them. Currently have my most recent one taken from my bank account but not into my Betway. When I asked the support team they told me to send my info to an email, I did. I then revived an email back saying that this address is no longer in use. Never seen such a gongshow of an operation. Definitely won’t be using this service again.

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This is an update from previous review. Money was not paid into my account and after a negative review Betway contacted me via private message.They said money HAD been paid, it must be down to the bank and provided me with an ARN number.Bank said nothing showing up and to contact Betway again!!!That’s all well and good but you cannot contact Betway because they have no phone number, refuse to answer emails and live chat? Don’t make me laugh!Betway get your finger out and get this sorted. Me and all the other thousands of bad reviews cannot be all wrong. The amount I am owed is tiny but I want it and you are doing nothing about it.I will take this as far as possible I promise you that. Your customer service is by far the worst I have ever encountered and you shouldn’t be allowed to get away with it. I’m only asking for what is rightly mine and I would appreciate your attention in getting this sorted.Take a step back Betway and look at the comments. Why on earth would you allow this to continue? Sooner or later you will pay the price, hopefully to all the customers who have been fleeced and ignored!If I can I will write a negative review every day until my issue is resolved.Over to you.

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Still no response from Betway regarding 2 withdrawals on 12th November not received. Bank statement sent and confirmed received by Betway and heard nothing since. Reading others reviews it appears I’m not the only 1 (re Bridie below). Come on Betway, do the right thing please and send us our money!

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Don’t use this site!! Used for the first time never again I have not recived my 170 pound winnings impossible to get hold of anyone I have sent documents they have asked for and still nothing.

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If I could score these people a minus score I gladly would. I don’t even know where to begin! Firstly you can’t call them to speak one on one with a customer agent, secondly when you try to connect through their chat link, you get placed into a queue. You’re in position 40 for example and wait for 2 to 3 hours to get to position 10 just when you’re thinking finally someone will so attend to you, you’re logged out due to an unusual long wait time!!! You then log back in and you’re now in position 90. Again you wait for another 2 to 3 hours and you’re now down to position 8. What then happens? If course you’re logged out again because of a unusual long wait time!!!! You make a deposit with your own bank card, play whatever it is you have played, make a withdrawal and the next thing you receive an email saying there’s a problem with your deposit contact customer services. You know what’s going to happen next don’t you? A cycle that keeps repeating itself!!! Companies like Betway should be banned from operating. If you cannot contact a company over the phone, then they have no right to operate as a business that deals with people!!! A very rubbish and useless company not fit for purpose.

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Why Betway don’t try and improve is a mystery. Nobody will use them when they are so far behind everyone else.technology today and it still takes them several days to process a withdrawal if at all is laughable. Won’t survive long with the current competition I would certainly never use them again

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I created an account deposited £15 and then my account was locked? Been trying to get onto live chat for 3 hours with no luck.

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– Allowed me to sign up, no issues.- Allowed me to deposit £50 (for the 100% matched deposit bonus, but did not give me the £50 bonus.- 2 minutes after depositing £50, completely locked me out of my account telling me to contact customer services.- Took me 2 days, several attempts and total wait times of around 9 hours to get through to live chat (see other reviews, its a common theme).- Cust services told me to email my docs to betway verification. Did this, its now been 3 days and still locked out of my account.In a nutshell, they let me sign up, took my £50 deposit, and now I can’t get through to live chat and no-one responds to emails.Absolute sham. Have never seen a betting company act like this before and make it so difficult for customers. I thought Betway was a big name – not some part time scam bookie.Giving them til tomorrow morning to unlock my account or going to the ombudsman to retrieve my original deposit plus compensation for the effort and personal time I’ve spent trying to resolve this.

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I managed to get 200.50 once then 100 the second, I withdrew the 200.50 on Friday that 10th and it said it was successful but haven’t got it at all. I withdrew the 100 Saturday the 11th and I got that the same night but still no sign off the 200.50!! I spoke with support many times, I even had to wait 4 hours once for them to say oh yeah keep waiting, then they tell me 1 day ago that the money was paid and they provided me with a ARN number but the bank says that they haven’t received anything of that so I’ve been scammed by them, live support are useless!!!AVOID AT ALL COSTS

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Would leave no star. I’ve been playing at betway for while. Recently have been having issues just little ones but now I actually want to close my acc and try get my situation sorted via someone who can actually help. I withdrew $850 and have not received it. Prob is I don’t know why as I’ve withdrawn before and no problems and my details have not changed. I spent hours every nite for a week b4 I could finally get a live chat agent to help. They said do few things and i did. I got email saying they got everything and will contact me if need anything else. Have not heard val since this is been 3weeks now. I have no hope this will be sorted and feel rather ripped off. I won’t put money Into a casino that won’t pay out and won’t even contact its players let alone sort anything out. I think an official complaint thru the right channels would b a faster easier way than having to tey deal with betway. My acc is showing my withdrawl was paid on 3rd Nov but nope it wasn’t. I would not recommend signing up or playing and do not deposit money into this casino.

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Sat on live chat (no phone number to call, absolute joke) for 4 and a half hours then got kicked out and had to restart from 40th in the queue. Seriously bad. Couldn’t even open an account. Of which I’m now glad. Cheers for nothing Betway. What a joke.

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Wouldn’t even give it a 1 star!Been on live chat since 09:30 this morning and still waiting here now.I have been next in line for 3 an half hours!Still not received my withdrawals which was paid on the 12th for £180.Absolutely disgusting customer service!Want my money betway!!!!

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I’m not happy at all with betway and their customer service is non existent. Having made 2 withdrawals last Sunday £109.02 and £100.13 respectively, I still haven’t received them in my account. Despite my previous review on here and them emailing me. I’ve sent latest bank statement showing the 2 withdrawals not being paid and was promised they would look into it. However, in last 3 days I’ve heard nothing, despite sending emails to customer service and uk manager. There is no phone number to call apart from an automated message saying its due to Covid! Contact through the help section on the site just sends robotic messages. I’ve never had this problem before with other sites and needless to say I will take it further if its not resolved soon.

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Made a withdrawal that hasn’t been paid. Called their number. Doesn’t work. Emailed them.isn’t monitored. Went on live chat. Totally useless !!Have been a member for years, first time of a problem and totally let down. Worst customer service ever,!!!Will not be using them again.Oh and Betway, I would still like what you owe me please.

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Did a £700 withdrawl on 12/11/23, says they have paid out but I have received nothing. Impossible to get through on the live chat, wait times of 2 hours+ and still not through.Absolute disgrace

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So I have just joined up and made a small withdrawal for £80 which I received within 24 hours. Was a bit sceptical after reading reviews on here. Only things that could be improved is live chat and quicker withdrawals to compete with others.

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Got a response to my previous review LOL imagine wasting my time telling me I been credited spins to unchartered treasure a game that dont even exist on thier site!!!!!

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Good evening..on Sunday the 11/11/2023 I made a withdrawal of 300 of my winnings..I opted for ewallet and noticed no message came through…ever since I have emailed…waiting on the live chat for hours on end…have been give different stories and told to wait till the next day…today I was told that I have changed my number and the winnings went to that number….doesn’t make sense at all…starting to make sense that this is really a scam..

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The worst customer support in the entire industry. It is impossible since about a month ago to reach someone on live chat. Twitter support doesn’t do anything after they reply to your initial query. The only way to get support now is by making formal complaints. They also do not credit free bets that they have advertised to customers over email automatically, you have to chase them up and it takes weeks to get a result.

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User name Brightonboy1 My withdrawals on Sunday 12th November have not shown in my bank which is 1st time its happened with betway. Normally, they’re in my account within 24 hours but the 2 amounts totalling £209 haven’t been received as of today(Wednesday 15th) despite them showing on my withdrawal status as being paid.

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0 star had two bonuses 60 p a spin 9 pound win haha then again 12pound win then starting jumping on the scatters I’ve give up on gambling now it’s been months my advice for every1 read these reviews first before hand there are people on computers manipulating everything after ur moneys trust me, it’s there job. Funneling money in on systems making billions, a night don’t be thick keep ur money

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Hope Betway get closed down. You offer promotions that you don’t credit I.e players market bet 10 get 5. Your live chat takes everyone to number 1 and you never answer us after holding hours on chat. Or it just cuts off. You have no manned phoneline. You don’t answer emails or if you do you make some 8ULL$HIT up. You are a genuine scamming company and I hope you get deeply looked into and shut down for you actions. I’m sure this will catch up with you Betway it always does.

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My recent withdrawal says paid on the 10th November nothing cha he’d on my account same bank this has never happened a want my money am due the bank is saying nothing pending

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I won 3 tickets, lost a few, after all this I suppose to have 100£ in my account but I didn’t. I spoke with them 4 times trying to explain, but they don’t want to listen and at one point they close de chat. I ask for a email or a phone call to send all the screen shot whit the tickets from that day. They give me a email, but that email doesn’t work. A very very bat experience betway. A bad company and the worst customer service ever. Avoid

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I requested a withdrawal in October but they wont process it to the card I deposited with. Cannot get hold of these people as a useless chat bot. No customer service whatsoever and email to support does not get read. Maybe one of endless negative comments on this will trigger a response from them

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I have won 2 bets recently but the have not been credited to my account and still show as open bets despite being finished days and weeks ago.THE COMPANY – BETWAY – IS IMPOSSIBLE TO CONTACT.THEIR ON LINE RESOLUTION SYSTEM SIMPLY SPINS YOU AROUND IN CIRCLES.THEIR CONTACT TELEPHONE NUMBER IS NO LONGER MANNED AND THEIR INTERNET EMAIL ACCESS IS UNDELIVERABLE SO THERE IS JUST NO WAY TO CONTACT THEM OF GET THESE SORTS OF PROBLEMS RESOLVED.THEY ONLY OWE ME £28 AND IT SE MOEMS AS IF I WILL NEVER GET THIS, BUT IT COULD BE A LOT WORSE AND THEIR WORKING PRACTICE IS JUST CRIMINAL…DO NOT USE THIS SERVICE.. !!!!!!!

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Title: Extremely Displeased with BetwayMy experience with Betway has been nothing short of a nightmare. I signed up, won some money, and expected a smooth withdrawal process. Little did I know that a simple name mismatch during sign-up would lead to days of frustration.The customer support team’s promises of resolving the issue and transferring my funds within 48 hours turned out to be nothing but empty words. It’s now been days, and I’m left empty-handed and thoroughly disappointed.Betway’s lack of communication, delayed resolutions, and unfulfilled promises have made this entire experience unbearable. I would strongly caution anyone considering this platform to think twice before trusting their money with a service that seems more interested in obstacles than customer satisfaction.I hope Betway takes this feedback seriously and improves its processes for the sake of its users.

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Customer Service ReviewBetway Chatbot is unhelpful. If you do manage to get into a queue to speak to a person there are usually well over 50 people on the queue and if you do get close (got down to 2nd once) to speak/text someone, the chat is then disabled/dropped.Betway EmailIf you do get a response via email from Betway, it is a 1-off email. If you reply, you do not get a response. Therefore, if you have an ongoing query it won’t get resolved.Betway UK ManagerIgnored emailThe level of customer service is awful. My QueryI placed a Betway Boost Bet on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid).According to Betway’s Terms & Conditions, you do pay FPP (see attached). Can you refund the winnings into my account please.Here are the relevant reference details:Bet ID Reference X31M-AA8J-KTFE-SMHX1st Email Ref: 00035900007722nd Email Ref: 00018260016483rd Email Ref 0003616011330Withdrawal Ref 30228536631/10/23: 4.45 Newcastle Result2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James FanshaweRaced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)

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UPDATE. NO FREE BET RECEIVED FOR YOUR PLAYERS MARKET BET £10 GET £5 FREEBET. YOUR LIVE CHAT IS IMPOSSIBLE TO CONECT TO A PERSON. YOU DONT REPLY TO EMAILS AND YOU HAVE NO CONTACT NUMBER. IBAS HAS GIVEN YOU EXACTLY 56 DAYS TO ADD MY FREE BET OR THEY WILL STEP IN TO RESOLVE THIS ISSUE.IM SURE YOU WILL CEASE TO EXIST SOON AS YOU HAVE THOUSANDS OF PLAYER’S AFFECTED BY THIS FALSE PROMOTION. IF YOU THINK YOU CAN TREAT PEOPLE LIKE THIS IN THIS DAY AND AGE THEN YOUR WRONG. CREDIT MY BET PLEASE THIS HAS BEEN OVER 1 WEEK SO FAR. LAST TIME TOOK NEARLY 2 WEEKS TO CREDIT EXACT SAME PROMOTION. promotion id: 1077805 bet idJMB1-WFQW-QAYP-LYQP #1ARWA-PUWC-DC5G-LQ9R #2. All proof been sent to you via email. I await my free bet.

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I won 75$ wow I’ve been waiting since Nov. 2nd for payment… I contact them and they said my bank is not supported for withdrawals and to change my card method. I never had a problem with withdrawals to my bank with any other online casino!! I reported it to the BBB Ontario Canada. I have screenshots of the whole customer service conversation. I’m waiting to hear from the BBB then I will update this thread.

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My first experience with Betway was good until I start wining.They’ve asked to verify my identity i gave my passport at the time and everything worked fine.After my fith withdrawal I start noticed some restrictions an my account( I couldn’t choose some game when imma about to play even do that game was avalaible on other account) Last week I received a notification telling me to verify my identity once again.I gave all the documents they’d asked me for and I still get the yellow band on top of the app asking me to verify my identity.Their chat doesn’t work,i received a foreign message when I contact their support system.What make angry the most is while they block my withdrawal access I still can make a deposit.I was always fair-play, when I lost I take it proudly.So if you don’t like winners try something else because at the end everyone will see what you’re doing.

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I ask for an activation on my account from being suspended since may of 2023 and they stupidly rejected it!! Wasted my time and months of trying to get a hold of customer service which is bad service just for them to say I got rejected! 🤦🙄

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I am trying to withdraw £85. They seem unable to process this, making up various excuses. This is nonsense.Every other bookmaker can withdraw to a uk bank account, I can’t see what the problem is.

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BETWAY IS A FRAUDD UK BOOKMAKER.THR BUSINESS MODEL WAS STEALING N SCAMMING INDIANS OF THR MONEY.THEY HAV SCAMMED MILLIONS FROM INDIANS CLOSED THR OPERATIONS IN INDIA AND NOT MADE ANY PAYMENTS BACK TO CUSTOMER ACOUNTS.BETWAY IS WORSE THAN A TERRORIST ORGANIZATION.U TRUST THESE BAS TARDSSS WITH URE MONEY N THEY BETRAY URE TRUST.MY REQUEST TO PEOPLE WHO STILL BET WITH BETWAY ACROSS THE WORLD BOYCOTT THESE SHAMELESS SCAM ARTISTS TODAY THEY SCAMMED INDIANS OF THR MONEY TMR IT COULD BE U.

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What a joke i was on live chat for 4 hours waiting to speak to a agent then i got disconnected,this needs sorting asap,other betting sites you are waiting roughly 1 minute and you are speaking to a agent

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Promotes betting on greyhound racing.. 1. 90 per cent of trainers use live bait2. Greyhound inquiry: Between 13,000 to 17,000 dogs killed very year.3. ‘Slow’ Australian greyhounds being exported to Macau, China to go on ‘death row’ ABC newsPlease stop supporting and even promoting this!

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Withdrew £200, everything went fine, processed the withdrawal and was waiting for the money to be paid. All of a sudden the tick underneath process completed disappeared, they’re saying the payment failed and are trying again, but hasn’t changed for over 12 hours now. How long does it take to process a withdrawal seriously, it’s £200!, terrible customer service. And the live chat is a shambles, the bot ends the chat whenever it wants and never resolves any issues.

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Ok so ….. I did my withdrawal on the 7th of this month .. today is now the 11 th… all I received was a email that went to my spam telling me I need to show proof of owndership for my debit cards I used to deposit ( note….. only one debit card was SUCCESSFULLY used to make a deposit the other two were declined on the app).. i said aight no problem I will send the proof of owndership… proof was sent on the 8th… and I am YET to receive a follow up email… my withdrawal process is still stuck at processing … yet to say processing complete … it is my first time with them and I deposited ALOT !!!! So what the hell is the issue giving me my winnings???? If I had read these reviews before I would have stayed farrrrrr

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One problem after another with this site, for 3 days i didn’t get the super prize wheel even though I had wagered tried online chat everytime and even now im in position 72! Can’t even play my free spins for 2 weeks now on fishin fever as it isn’t showing a spin button this company needs closing down! Even with my issue before of me not getting bonus round although I showed proof 12 weeks later they gave me £9 when lets be honest I could have won a hell of alot more than that at £1 a spin!!!

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I received yet another email, asking me to change my preferred method of payment, it’s been 3 weeks now, yet still no payment received, I’ve changed my preferred payment method, I’ve done the swift account that they asked for as well…. How can it be possible to deposit on a card that is fully functional, but the same card is invalid when it comes to a withdrawel…. ??? Scamming no good grifters maybe?

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Won money and the daily free spin wheel and managed to multiple it a nice bit. Was told to deposit 55€. So i deposited 25 and the limit doubles to 110€. Then i withdrew my 25 so i could put the 55 in on deposit. Boom my bonus went to 0 and the customer service wait times are 1hr +.

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Used betway for a while and its an alright betting app. But now I have to move off the app because of their poor customer service (online bot instead of person). I contacted them because I made NBA bets that I won, but the betway app said I lost and took my money. Im still waiting in queue for a resolution to this.

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Still no feedback still no money!! I have sent everything bills bank statement passport driving license!bank cards. DVLA letters with name address on. I have been waiting from the 20/10)23!! It’s crazy how you treat your customers an have them waiting that long!! Crazy!! I have contacted ibas and eCOGRA now. I hope they can help me because I don’t know what else I can do!! Keeping my winnings and money!! Your a joke of a company!! Never have I experienced anything like this with any other company!! Joejeno89

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Avoid! I don’t know how they sleep at night! They just use the / the other department is looking into it! This is months later of me complaining, they are committing fraud and theft and it’s infuriating the amount they are getting away with. I will be doing everything in my power to bring these shameless conman down! What goes around comes around absolute joke! Save your money! Avoid

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