Betway Review

I’ve been told my account has been under review for MONTHS!!! When will I actually know when my account will be not locked and I can get my withdrawal! This is unacceptable and still terrible service

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Worst customer support of any company I have ever dealt with. tried for 5 hours to get through and kept being going back to no. 49 or so as I couldn;t wait for nearly two hours to resolve a simply issue. Rewarded 20 free spins and weren’t credited after being claimed.

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After reading the reviews I was extremely worried I would not receive my winnings from my first visit with the site.I have to say they were excellent fast pay out no issues at all.Thank you 😊

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They will not give me my withdrawal I was told it would take up to 24 hours!! Which has passed!! There is NO way to contact them unless you use the live chat service which you will be put in a queue and wait around 2 hours I’ve done this numerous times and been disconnected!! When I finally got through they assured me my withdrawal would be with me within 3 hours and I could go back on to the live chat if I hadn’t received it!!! They then put my account on self exclusion and I even asked will I still be able to log in to access chat and find out about my withdrawal which they assured me I would!! I can now not log in and no sign of my winnings and no way to contact them!DO NOT PLAY ON THIS SITE THEY SILL TAKE YOUR MONEY AND NOT GIVE YOU YOUR WINNINGS THEN CLOSE YOUR ACCOUNT WITH NO WAY TO CONTAXT THEM!!THEY DO NOT SEND YOU A PRIVATE MESSAGE THETS AN AUTOMATED REPLYTHEY HAVE NO SENT THE SAME AUTOMATED REPLYVIA EMAIL TELLING ME IT WILL BE 24 hours WHICH HAS BEEN WELL OVER!! WHICH IS WHY IVE DONE THIS REVIEW THEY HAVENT LOOKED INTO MY WITHDRAWAL OR GIVEN ANY OTHER INFORMATION APART FROM THE SAME ROBOTIC REPLY YOU GET WHENEVER YOU TRY TP CONTACT!!! AND YOU CANT REPLY TO THE EMAILS THEY SEND AS THEY BOUNCE BACK AS ‘ the email box isn’t covered anymore’

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Still waiting for my withdrawal of over 500 pounds from weeks ago. Sent utility bill, passport, and bank statement to verify identity. Theyre now asking for a bank statement that includes my card number, since its a debit card which I used, my bank statements dont include my card number, and my bank said they cant provide this. Bank even said its highly unusual they need this. Waited 10 hours in queue for customer service on live chat and got no response. Also used their service of “Trustly bank transfer” to deposit a couple of times, and they are asking for “Evidence of my Instant bank accounts” saying I created bank accoutns with Trustly, which I never did, I simply used them to send money to Betway. So I cant provide this evidence either. Anxiety through the roof. No other company has made it this hard to withdraw. Mentally draining and i will forever regret using this company.

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I have been waiting over a week for my funds to come through which I won fairly. Had an email saying the payment was unsuccessful saying make sure the card is the same as when I deposit which I always have done. Tried emailing them, just get an auto response saying my email will not be replied to. Waited on the online chat for nearly 4 hours, I was next in line for over an hour and half and nobody chatted. Always found this site good to use. Impossible to contact them

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Had a 11 fold acca today and because a game was void i didnt have a cashout all 90 mins this needs sorting out cos its s**t and i will be coming off straight away

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I have been very disappointed with their customer service. After having my account temporarily restricted, I have tried numerous times (even waited nearly 5 hours on 1 of them) to get in contact with support and still no avail. I’m currently on with them now after 4 hours (only started as no 8 in the queue) and still no word. I have had phone calls from them at terrible times and there hasn’t been a mention of rescheduling and there’s not even a phone number or email address?? How can you be 1 of the leading bookmakers and not have access where you are speaking to a human and not some automated FAQ. Hopefully they will see this and actually respond back to me

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Biggest scam ever… was down nearly 4000$ put in another 500 on bj ran it up to 4000$. Tried to go up from there to win something for once and then went back down to 14,000$ after looosing probably 30 hands in a row which should be incriminating, not to mention I lost bets due to being disconnected from games. Betway did nothing at all to help me and will not contact me back after closing my account for complaining. I’ve lost this amount within several accounts with betway because I had so many issues with them. It was definitely my fault for continuing to deposit into this app after I’ve even had someone hack into one of the accounts. I was in a game when I got disconnected due to someone else logging in on another device then noticed funds going down. Betway did not even respond to me regarding this other then once when I was able to get through in a live chat and they expected me to go into my LOCKED account to get proof. Is that’s not a scam I don’t know what is.

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They’ve taken 40 pound more from my bank account than the deposits on their site show, therefore effectively stealing 40 pound of my money. I’ve contacted support 40 times, nothing. Provided statements and deposit history to prove the fact they’ve taken this money and still nothing. Absolutely horrific customer service and thieves to boot. AVOID AT ALL COSTS

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I made a withdrawal of 8370 dollars on december 27. It is January 11 and still waiting on withdrawal. I have submitted all verification documents asked for. They needed my bank statement showing name and card number. Unfortunately it is debit card. Debit card bank statement only shows account number and transit number. My bank statement clearly shows transaction to betway on december 27. I have submitted all those necessary documents. Every time i come on chat and same reply its under review. Its been more than two weeks now.Please anyone if could tell me where to compliant about this.Never ever any online gambling site created problem like they have done tome so far

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I played quite late one night and in the morning Betway suspended my account, saying I had been playing more than normal etc. I had only played about 3 times in 3 weeks! They said they needed to speak to me about safer gambling before they would ‘unfreeze’ my account. I have deposit limits already in place and obviously we are all aware of safer gambling so it made no sense. I gave them a time frame to call but they didn’t ring, we arranged a 2nd time frame but when I answered, they put the phone down on me. A 3rd arranged time frame was arranged but instead of ringing me on the Friday, they rang the day before and I was unavailable to take the call. It soon became apparent that they had no intention of speaking to me, they may have had some hidden agenda of closing down a quota of accounts to keep the government happy and I was one of them. I have emailed them at least 6 times and they are all ignored. I haven’t actually done anything wrong but they clearly don’t want me as a customer. I have made an official complaint, but that has been ignored as well.

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Well what can you say about beltway,i think beltway live chat is the worst in HISTORY OF HISTORY cannot be beat at all i have tried 4 times i have started at 32 in line 26 in line and 34 in line and best 47 in line ,lucky i have patience of a saint(i am no saint) quickest time to front of queue was 3 hours 42 minutes and longest wait is a wonderful 7 HOURS 37 MINUTES and as number 1 you get no further to any human…i have to say i think this company is run by 2 gold fish 1 called Marco and other is Linda but being gold fish thy both forget who is who.I wish i never joined BUT ,beltway are the best prices for soccer bets i wish they weren’t if i don’t get games postponed then i never have issue i have to say never a problem on getting my money normally in next day ,but when you have game postponed then that’s when i crawl under covers and scream NOOOOOOO.I know i am in for a wait just to get bets settled it could be 1 day or 7 days.All i ask is BETWAY PLEASE give rubbish prices on soccer bets then i can use other sites and have not work on my PATIENCE……………..ps and if you want to keep chat script you get error message always so you cannot get proof of how long you have waited

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Another poor review for betway. I forgot to check reviews before opening an account and wish I had done so before signing up….DONT GIVE THEM YOUR MONEY…AVOID THEM…I needed to change my card details as I got a new one and the edit button is greyed out so can’t and my withdraw is now pending…tried to email them and ,NO email address and talking to the chat bot is a waste of time as it pretends it doest understand you….very cleaver… there is no way you can speak to this company as they all methods of contact have been disabled… awful

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I’m back again Betway are scammers and avoid by all means to stop betting with them. I have over 2.5 million followers I will be doing a video about Betway. They refuse to pay out £2500 I will upload all the documentation and proof to share with people. Trust me they are just scammers I will be back again with the link to my video this will 100% go viral I will try this company to go down. Steal from people and you don’t pay them their winnings absolutely ridiculous this company is a joke.

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Stay away. Win anything at all and you will not be able to withdraw, they will lock your account and ask you email them verification, when you send your verification documents they will deny they ever received them until forced to by submitting a case to Resolver. Then they will simply ban your account afterwards as they ran out of lies and excuses to prevent your access the funds your legally entitled to. They will state something along the lines of part 7 of the terms and conditions, then when you press them for exact parts on what rule you supposedly violated or for any evidence of wrongdoing they then default to we reserve the right to terminate accounts (as there is no violation at all). They are liars, scammers and conmen. I won £2500 and they refuse to allow me to withdraw it.

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Dear Betway,I made a withdrawal of 502020 Indian rupeesAnd it has been pending with betway. Kindly running away with people’s moneyRequesting help for getting the money back and also compensation for the mental agony and depression caused due to fraudulent activities of Betway.Regards,ChiragUser name : TimujinDate of experience: June 06, 2023

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Played 20p roulette deposited 60 quid bet on 13 to 24 in red section span 30 times nothing total money grabbing avoid this lot complete unfair ..win up and down be OK but that never happened …use bet 365 or bet Vic more fun

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I bet on BJ i had straight side bet and in other seat i had coloured pair in total over £365 win is not reached to my balance and the game is not showing in the history what a scam!!! I had 21 and dealer gets BJ they did not send my side bet winning afterwards. I called them they dont have phone support because of coronavirus omg.. Talking with live chat but not helping at all. Send my money immediately!!What the heck how come they have licence!!

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YET AGAIN A COMPLAINANT ABOUT THE WORSE BETTING SITE IN THE UK…. I withdrew £2000 on 15th December 23 and the funds were eventually processed on the 27/12/23, 22 days later. NOW it’s the 7/1/24 and i still have NOT RECEIVED MY MONEY. They lie about not having my correct details…. so yesterday i paid in £5 and withdrew £5 straight away and it went straight back into my account… THEY ARE THIEVES….. Just don’t want to payout BIG wins….. I am going to take them to court to recover my money and costs…..AVOID THIS COMPANY

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Went to withdraw 300 in mid December and it went to interact on Dec 11th and was canceled somehow on Dec 12th . Not even had time to withdraw . Money is suppose to go back into my account with Betway but it hasn’t . Interact fieznt get back to me and neither does Betway . This site is pretty fishy so I may have to take this to a different level to get my money back

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This company is denying my login, and I’ve been trying for days to get it resolved even thought I don’t believe the information is incorrect. They are doing nothing to fix the issue

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User:13waayy281016(I REPOST POST FROM ANOTHER GUY BECAUSE I FEEL EXACTLY LIKE HIM THEY DO SAMETHING WITH ME , WE NEED TO DO SOMETHING BIG I HAVE MY COUSINS PLAYING FOR WESTHAM I NOW THE RELIED I WILL TELL HIM TO DENONCES THIS COMPAGNY)Back again I’m very disappointed with Betway, the whole company is a scam. I have been chasing my money for over a month nothing is still done about it. Over 20000$ they have requested for my passport, drivers license utility bill and all sort of paperwork. I have provided my documents nothing still done they have been going back and forth with the same email over and over again. At some point they will tell you we received it and come back again saying we don’t receive your documents. This company have to be shut down they are fraud and scammers. How can gambling commission grant this joke of a company a license. I have given them this week if my money isn’t paid in full I will drag them to court, all mental health stress they been causing me will be compensated absolutely jokers.WE NEED TO DO EVERYTHING FOR DESTROYED THIS SCAM COMPAGNY TOGHETER WE CAN!

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Don’t play Betway e-soccer game.They are cheating you.ex1)1st half: 7goals. -> bet Over 9.52nd half: 1goal. Result = lostex2)1st half: 4goals -> bet Over 7.52nd half: 2goalsResult = lostType of fraud in 2nd half- wasting time.- pass to opponent.- not shooting in on-one-on situation.- losing the ball while dribbling needlessly.etc.Same pattern for every game.You could experience lost the game by 1goal for almost 98% of your play e-soccer game.

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Will not pay me. Following up on my previous review, I have submitted all my documents as requested, and betway will still not verify my account/pay me my winnings. This has been over a month now.

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I have not been able to add a further note to my first review. However today I received the same Email stating that they are continuing to investigate. This is four weeks plus now to get an actual response re my welcome bonus that was not given to me. It was a welcome bonus – why is it taking over 4 weeks to get an answer ??I am warning any players on this site how long it takes to get any resolution from Betway.Betway have asked for the reference which is reasonable so it is 0004844000032

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Username: Moe71957Back again I’m very disappointed with Betway, the whole company is a scam. I have been chasing my money for over a month nothing is still done about it. Over £2000 they have requested for my passport, drivers license utility bill and all sort of paperwork. I have provided my documents nothing still done they have been going back and forth with the same email over and over again. At some point they will tell you we received it and come back again saying we don’t receive your documents. This company have to be shut down they are fraud and scammers. How can gambling commission grant this joke of a company a license. I have given them this week if my money isn’t paid in full I will drag them to court, all mental health stress they been causing me will be compensated absolutely jokers.

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What is a win boost?Because i placed a bet and 1 team lost so i qualified for money back boost but told me they created R6 🤷‍♀️the betslip thought doesn’t indicate that amount Please explain in simple terms how exactly does it work#Confused #Angry

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5 star service betway saw I had a gambling problem so closed my account and sorted out all money I was owed in a few days Shame more gambling companies are not like them well done betway

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As a fellow punter off many I feel that It’s right to correct an earlier review I did off BETWAY… I stated that betway hadn’t given me my rewards from there casino club and was told the reason was I didn’t make a deposit in time frame that’s why I didn’t get rewards … I objected but my deposit was made on Friday where promotion runs Monday to Thursday.. I apologise for my mistake betway.

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Told them I have a problem and they still allowed me to unblock account and deposit moneyUpdate 04/01- still no email or Update from them regarding refund request

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Been waiting for 6 days now to process my winnings. I already sent the documents needed for veification but after that still didn’t hear anything from them. I am expecting this money as this could help us a lot in our finances and yet looks like they are just playing us. Want us to beg for this money. We are hoping that this site could help us get our money.

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Will not pay me my winnings. I requested a withdrawal over a month ago, they asked for documents to verify my account, which I have sent several times. They have still not paid me.

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Been waiting 3 weeks now for my withdrawals to go into my account support just say they don’t know as I made a complaint no complaint made what is going on with this company

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I have tried a few, and could not settle on them, I love Betway, everytime I have deposited I have won, and I am still winning, some sites seem to dwindle with wins after the first few days, but not Betway, 5 stars from me.

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I made a withdrawl for 8300 dollars . The excuse they made for not processing my withdrawl is that card i made deposit from me is not mine. I have send them all proof showing debit card belongs to me. No other online site has never ever cheated. This is fraud. Please people playing here beware. Can anyone tell me where to complaint about them. I have all proofs with me for card that i made deposit from is mine.

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So I opened an account bet $50 and lost and the welcome bonus said I’ll get $50 in bet credits if your first bet loses. Waited and waited for the credit to appear but it never did. Spoke to “customer service” and they said my bonus had expired..I told them but it should have been an automatic credit. They agreed but still refused to credit me my bonus. Blamed me for letting it expire even though it should have been automatic. Will close the account and bet elsewhere.

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User name: Moe71957I have won £2500 on the 6th of December all documentation provided for verification. I have sent over 50 different emails I still haven’t received my money. Betway has been playing me is over a month how can such a company be granted a betting license. They are cheating I have already started my legal process I have been suffering from mental health all because of them. They cause you problems and will never want to pay you. They only make things worst and I will also sue them for compensation I need my money. I have already spoken to my lawyer and the police I hope they can get my payment processed today. Shame on you Betway scam of a company I can’t believe it you cheated your customers.

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I have previously left a review on Trustpilot as this is the only way you can get in contact with Betway. They replied with an email asking for a bank statement, which I sent them and they never replied again despite about 10 chaser emails. Their live chat disconnects you after waiting hours to speak to somebody.

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Hi, won 1700 pounds, pressed withdraw and it been sitting in withdrawal for 6 days now! No contact about getting my withdrawal, it’s just sitting there! User name is frazzle1204. I feel like they have scammed me, really could do with getting my money as just after Christmas now that would be useful.

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I had a situation in October concerning withdrawls,,, after several weeks this got sorted and as I love betways site I continued to use them. Everything was great until now.. after opting in to there casino club rewards and receiving free spins and free bets over the last few weeks, it has suddenly STOPPED… After 12 attempts to find out why I did not receive them on the 29th I finally got through to a human… after goin through there checks and explaining my complaint I was told I have not deposited or met there wager requirements…I’m very confused as I have met both of these, i was at level 6 which meant 150 free spins, £10 casino credit and a £15 free bet…. hopefully someone at betway will see this and answer my complaint… Happy new year to everyone

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Dear Team,I made a withdrawal of 502020 Indian rupeesAnd it has been pending with betwayBetway/Supergroup has cheated on me. Requesting help for getting the money back and also compensation for the mental agony and depression caused due to fraudulent activities of Betway.Regards,ChiragUser name : Timujin

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I deposited money to my Betway account and it never updated my balance. I tried to get help from customer service and they keep ignoring me and disconnecting the line. I don’t recommend this app for anyone, it is completely horrible and they will definitely try to get you. 0/10

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I have been on live chat for over 10hours in recent days, every email I send its never to the right mail box. Its always telling me I have input the wrong details, and I have money in the account. Placing my problem on here as it seems its the only way to get a reply. Beyond frustrating at this point! Sort this out please or send my money back!! Thank u… Will update stars accordingly.

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This company has taken my monies but refuse to pay it back to me. I have fowarded my info 3 times now. I waiting days now for my payment.They madd promises but nothing. I love yo know who the owners are of this theft sindicate

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Any Indians facing issues in withdrawal my withdrawal has completed 1.5 lakh with my trick so you can take to message me but take commission telegram – @Raviram09

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disgustedopened an account and deposited thirty pounds and placed an acca to fulfill my obligation for a welcome bonusI then deposited a further 10 pounds and placed a horse bet which won so i withdrew some of my winningsmy acca lost and when I asked where my welcome offer was and as told that as i withdrew some funds i was now not eligible for itSo with drew my remaining winnings and closed my accountas of yet have had no funds returned to me and there is no email contact or phone number for customer supportall directed to live chat which funny enough allways has a queue of over 45 places and after hours of waiting just cuts you offsteer clear punters this company is dreadful with a capital DI have now received a reply that says no payment is due to bonus funds not being refundable.so bad as i this was my own money i played with and won with as no welcome bonus or bonus credits were paid.i has 2 bets all paid for with my own money and withdrew my winnings before closure of the account but have not received a penny.absolutely disgusting i will now go to the gambling commission or equivalent as this firm needs to be reported!!!

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Shocking site, worst I’ve ever been on. Keep getting stuck on chat queue at number 55. Yes 55???? Games glitch and pay absolutely nothing, promotional free spins not received 😡😡

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Won over 2k back on the 6th December and withdrew most of it, leaving some in there to continue betting. Over three weeks later it’s been nothing but trouble. No communication unless i contact them, then constantly giving me the runaround wanting verification documents and ID checks. Sent everything to them multiple times and they still haven’t processed everything and just want you to be patient. Now they’ve locked my account so i cant even log in. This is screaming scam and i will be lodging a formal complaint.Even when you contact them they only have a live chat option and you sit in a queue for hours. Im talking moving up 5-10 places an hour max. What sort of large company has a customer support centre that can only handle 5 customers and hour?Absolute disgrace.

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Computer rigged, I do well on live roulette. Just now went on computer roulette, what a mistake. Took my winnings from live game. Don’t mind losing my fair share but 1 person against a computer, beyond bad luck and probability, common bet 1st and 2nd 12, 12 out of 15 3rd section. More fool me stay away from computer games just like fobt in shops legalized robbery. Don’t believe computer is set to random against 1 player. Expect to lose 35% of spins not 80%. Discusting

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