BetNeptune Review

I have dealt with Neptune for many years and I have never had a problem with them. They are a very professional company and are very keen to please.

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Bought 2 pictures from your store and we were unsure how to hang them rang the store and they took their pictures down and sent pics of how it was done. Very helpful

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I can only comment on ordering to delivery as I haven’t yet used the paint. The ordering process was easy and delivery was earlier than expected which was great. The paint was well packed and arrived in perfect condition.

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Great, quality framed print ordered and delivered much quicker than quoted time. Very well packaged, good deliver communication. The two prints look amazing.

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I bought two Hanover Cordless Lamps online. When they arrived both had different chargers. Thought nothing of it & placed them either end of my mantle place. After a week or so I noticed one was taller and the light was different in both. So I rang Neptune & they advised me to bring them back & try match with display models. So I drove the 40mins to Neptune Global village & when i arrived the assistant said I was misinformed, no two lamps are the same. Also I was outside the 14 days for exchange. She also said display models have been there for 2 years. When there I made another purchase of €180 & asked for discount based on inconvenience & this was declined. That aside my lamps retail at €260 each & I’m not convinced they’re all different. I think they came from two different batches.Was never at any stage offered an apology. Wrote my feedback last week & asked for a response, have heard nothing back!Love the lamps however extremely disappointed with my experience. For such a high end brand they lack customer focus!

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Delivery turned up as planned, 30 min warning ser up furniture and cleared away all packing. Product excellent

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The glasses are paper thin and one broke when washing it. Very surprised that Neptune sold such poor quality goods. Neptune provided a full refund without me asking. Excellent service and my faith in Neptune restored.

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The cushions for my Neptune dining chairs are well made but far too thin for any comfort…not up to the usual high standard I have previously experienced from Neptune.

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delivery of one small sample pot of paint took 4 days which was disappointing when some retailers sent next day delivery

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I was very pleased with my recent purchase, the Bowsley jugs are lovely quality love the detail on the bottom of the handle neutral colour which blend in with any colour scheme, recommend.

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The whole journey from selecting my kitchen, the design and installation has been such a positive experience.The team have been great and attention to detail perfect.I would recommend taking a look at Neptune for your kitchen.

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Arrived in time and fairly easy to put together although instructions had an error but still fairly straight forward. The chair looks very good and sturdy but beware that it is rather small. Ideal for a woman but for a 6ft 4 inch tall well built chap ( my husband) it was really too small. Nice chair though which gives good support to lumber region.

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Fabulous visit to Neptune Edgebaston today. Such a stunning store and staff were super nice and helpful. I will be back ❤️

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Everyone worked well, the fitter, the designer and it all came together smoothly and on time abd we are very pleased with the final result.

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Pictures and clock arrived in perfect condition. They were as described and really well packaged. They go brilliantly with our modern shaker style kitchen.

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The Assistant was new to the Company. However, she was most knowledgeable and extremely helpful. She delivered excellent service and customer care. A credit to your Company.

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Very easy to order on line.it came really quickly.it’s beautiful.delivered super quick in great condition.

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Staff were very good, interested, found flowers we wanted, packed them beautifully. And a beautiful store Thsnkyou

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The Belfast Neptune shop is absolutely amazing were the staff go over and above their call of duty to assist and help you. I love the ambiance of the shop were every attention to details has been considered. I am in love with their tableware which is totally unique and of an amazing quality. I strongly recommend a visit.

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We have like Neptune for many years. We wanted some new armchairs and were told to go to HQ in Swindon as they had all pieces. Unfortunately our experience was mixed nothing was labelled so you wondering around guessing. Staff were nice. So we thought we will pop into the Cheltenham store as a last attempt. The friendly managed welcomed us looked into a online order for me and handed us over to Flo. Flo listened to what we were looking for and guided us through the samples. Then when we found different armchairs she was so patient in discussing this and helping to order them later in the day. I think with these higher price products this level of customer service is what you are looking for. The understanding that creating the home you want takes time, thought and patience. Everything was explained by Flo, in terms of delivery and lead times. I am so glad we went to the Cheltenham store and met the friendly and helpful team there.

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Neptunes paints are simply the best and incredibly good value. Have used them for years in different houses. Colours outstanding.

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So pleased with my beautiful little oak stool/side table and the delivery was prompt and professional. Perfect!

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We are delighted with our beautiful Neptune kitchen. The whole process from design to installation and beyond went smoothly, and all of the team were friendly, professional and great to work with. Beth and Claire took time with the design. They always listened, made helpful suggestions and communicated well with us over amendments to ensure that the overall result was perfect. We love the style, colours and practicality of the kitchen as well as the quality of the products. Jen managed the ordering process well, including efficiently organising a replacement when the wrong oven was delivered. James did an excellent job as project manager, getting the technical details exactly right and even overseeing the installation while we were on holiday. Ben (fitter) and Matt (painter) worked skilfully and carefully and everything was completed with no mess. Thank you all for working on our project. We would be very happy to recommend Neptune Cambridge

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Excellent Love love love my tableArrived on planned dateGood comunicationDelivery and fitting efficient and very good

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Love popping into Neptune for a browse. Super helpful and lovely staff team, always on hand to advise and suggest without being pushy, plus they make you coffee!!

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Lovely Quality. I have had numerous pieces from Neptune as I have redeveloped and renewed our dining room. The quality is great and the delivery service excellent. They keep you up to date with any order that is being bespoke made. Can highly recommend them.

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Received very helpful assistance when I called customer service today. I had made an error on my order and was reassured that it had already been resolved by Neptune. I have been purchasing a few things for my new home from this company and cannot recommend Neptune enough. Everything I receive is beautifully and sustainably packaged and all of the Neptune team both at the Winchester store or customer services are so friendly, caring and efficient. I am very happy with my purchases as well !

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We enjoyed a warm welcome at the store with croissants, coffees and smiles, ready for our mood board experience. Bethan, guided us through creating a mood board to use within our own homes and offered valuable advice on all aspects of creating a room scheme. The session helped pull together a scheme and helped enormously in getting it right! Our boards left with us along with additional colour charts, an interior magazine and follow up information.Would thoroughly recommend the experience and we look forward to booking another one, for another room scheme.

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Prompt polite delivery men Warning phone calls of arrival time Only gripe chairs arrived unwrapped and covered in dust Asked why Storage

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Online order was easy and the lights arrived much earlier than I expected – with notice from the delivery company.Lights were very well packed. Installation was straight forward, the hardest hit was cutting the un wanted chain links. The lights are gorgeous.

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Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start painting!We both had a really enjoyable morning.. Debbie was great (as were all the Neptune ladies).. really engaging with the girls and getting their creative juices flowing! Would definitely recommend and we’d love to do another!Keep going!!! Looking forward to more events!!

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Shop layout is always beautiful and staff are equally lovely. Always on hand to answer questions, hospitable but not pushy. Love the range of classic, well made products. Expensive but beautiful.

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Lovely friendly welcome, very knowledgeable and great advice when purchasing a range of items Thank you to Stacey , Taylor and Jackie all fantastic ladies and very appreciative of your help

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We are so pleased with our new Utility/Boot Room designed by the wonderfully talented Gill from Neptune, Farnham. Gill helped us every step of the way with the design process; choosing the right colours, textures and finishes to create a space that felt practical and beautiful. Every step of the process was seamless, from concept through to the final home visit to ensure we were happy with the completed space. We’ll definitely be using Gill and her team to help with future projects in our home.

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Still waiting for an order I placed weeks ago .. I have ordered later and that has been received safely.. if one small item is out of stock the bulk of order should be sent .

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It is really value of money. Very friendly environment and helpful to decide my order, absolute professional ser ice. Very good quality of products and no delays or problems with delivery. This last part is equals importance as well.

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We have just completed our kitchen renovations and are delighted with the service and final outcome from the whole team at the Colchester store. On our first visit to the store we were greeted by the lovely and very informative Christina, who we have dealt with throughout for various pieces of furniture, accessories and advice. Our designer, Rebekah was excellent, very friendly and professional, nothing was too much trouble, she listened to our wishes and produced a kitchen we just couldn’t say no to!Rob, our project manager was there alongside us from start to finish, which made the whole process seamless, again nothing was too much trouble, he was always on hand to answer any questions, queries and technical issues that arose, another gem in the Neptune family.This takes us on to Darren, our appointed fitter and the only word we can use is Wow! His attention to detail was phenomenal, he worked tirelessly to complete the fitting of the kitchen not only on time but also to an exceptional standard. He was polite, friendly, professional and very tidy, at the end of each day you would never know we were in the middle of extensive works.Once fitted Chris was sent in to give the final, signature coat of paint and again, his attention to detail, care and professionalism was second to none.Our whole journey from start to finish has been faultless, the end result has more than exceeded our expectations, well done to ALL the team at Colchester, carry on with the excellent service you provide.Paul and Kay French

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As is always the case everyone at the Neptune bury st Edmunds store are second to none. Emily has kept us informed throughout even arranging delivery to the store and for Steve to collect from there instead as we couldn’t guarantee being home for the delivery. Since we had the kitchen fitted nearly two years ago if we have ever had an issue the store has resolved it as soon as is physically possible! It is genuiunly a pleasure dealing with all at Neptune. As for Steve’s workmanship as is the rest of the experience his work is second to none, and it is a pleasure to have Steve come into our house to do any work, he is always ensuring he isn’t impacting you as the homeowner at all, it’s like having a member of family in the house, and once complete Steve always always leaves the house in a tidy manor. Thankyou to all involved

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Everyone from the wonderful staff at the Canterbury store, to the two lovely men who delivered my tiles, went beyond the quality of service in most stores today. It was obvious I was dealing with a superior business.

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Emmaleigh from the Guildford store couldn’t have been more helpful. I’d never shopped at Neptune before but am so impressed by the staff and the quality of the products. I’m now a regular customer for sure. I even got a follow up e-mail to see if I needed anymore help – just fantastic.

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Not only is Neptune furniture stylish in a lovely rustic way, but the staff at Guildford saved me from making a few errors and planned the right amount of furniture for each room which was wonderful. One of the Guildford girls on her way home for the evening brought a sample chair for me to check how it would fit in the space I had available, this was over and above my expectations. Recently I had an issue with a piece of garden furniture and it was replaced without any hesitation. Warm wishes to Neptune Guildford Well Done Thank you.

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The staff at Neptune managed the project very well.They were friendly, professional and easy to contact with plans and alterations being made at the Hove shop. The furniture was delivered on time after a comprehensive survey.The schedules were adhered to.There was some waiting time with lamps and taps but this was more to do with Brexit! We would have no hesitation to recommend the Neptune experience.

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This company has never let me down irrespective of what it is I need. I regularly use the live query box on the site and find it so helpful to get immediate help. I love all Neptune’s products. I find them so honest and well made.

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Great service and product, expensive but worth every penny and the delivery men were so lovely. Really efficient and quick delivery to.

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Excellent all round service starting and concluding with absolutely superb assistance on a number of questions to Laura Munslow. A great product/service right through to delivery

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Great range of stock and we bought some mugs. Nice ladies behind the counter and all done speedily. Had a lovely coffee and cake and on our way after a quick zip round the amazing showrooms.

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Beautiful furniture that is made to last. The service was outstanding from order through to delivery. Highly recommended.

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We bought a cable-free lamp a few years ago and love it. Sadly the charger broke but Neptune were happy to send out another one over a year after we ordered it, great service!

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Neptune products are always great. This time the wait for my light fittings was quite long, with the arrival date being changed a few times, but very happy with them!

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Neptune in Chichester is an absolute delight to visit. The beautifully designed showroom displays their wonderful range of furniture and home accessories so well. Excellent customer service, staff are so helpful especially Jo and Helena who really helped us on our visit recently. Would thoroughly recommend a visit.

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