BetNeptune Review

The service was excellent. The Cheltenham table superb and the delivery was very efficient. Top class all round.

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We refurbished our house a few years ago and part of the project was to install a kitchen that would take ‘centre stage’ in the open plan living & dining room area. This meant that it would need to be a kitchen that stood the test of time, would not date and needed to look like a piece of quality furniture, classical, understated & elegant.There are a lot of kitchen company’s for different types of budgets with enticing offers and packages, but we decided you get what you pay for. Which is why when we stepped into the Neptune store showroom and saw the quality of its furniture for kitchens, living rooms and bedrooms, we were sold and what ‘clinched the deal’ was there life-time guarantee.This has already paid off, as 4 years on, we had an issue with some of the paint work. When we got in touch with Neptune to raise our concerns, the customer service was outstanding as Jo & Ian arranged a site visit & were clearly determined to keep us as happy & satisfied customers. One of their best painters ‘Bart’ was booked in to do the remedial work quickly, efficiently and with no fuss.I can’t explain how refreshing and re-assuring this was, no quibbling or trying to squirm out of their promise to do the right thing when things go wrong & treating us as a valued customer. It has made us fall in love with our kitchen all over again and appreciate our decision to stick to the principles of ‘you get what you pay for’ as for us this experience has proved that Neptune lives up to their reputation for excellent service, integrity & quality craftmanship.

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Easy to order and when you have an enquiry or a problem customer care staff are brilliant to resolve.

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Love this company so much. A delight to visit their stores and browse. And a delight to shop online. Excellent customer service – thank you Neptune, 5*

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Product knowledge not very good in store and head office not much better. I rang both the local store then head office after store couldn’t answer my query. I would have expected head office to have checked the product in person to give me the correct answer instead of guessing and giving the wrong answer.

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Item delivered quickly and we’ll packed. Item was as described although the fixing screws were missing which were advised as being included.One star deducted to replace the four missing screws!

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Very helpful staff at Neptune Wimbledon. Great showroom with plenty of furniture on display . Table delivered quickly and assembled by Neptune delivery team .

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Really like the brand and the products, unsure on the service in the shops some assistants can make you feel not good enough to shop the brand.

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Excellent customer service and delivery service. The drivers were efficient, and kept us informed on eta within the half hour stated. First class thank you

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Sorry to say this as been to all previous sales in Swindon.Venue didn’t work (great parking).Aisles too close to each other and limited pieces available ( despite advertising garden furniture etc none available and other large items almost non existent and was told by staff that those items were too big and heavy to transport.Although I got caught in the queue indoors for over an hour and half because the card machine malfunction that was a venue problem.Please think about going back to Swindon although I only live 30 mins from Sandown.

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Quality service throughout the process to buy new four piece sofa and chairs set. Helen at the Edgbaston store provided excellent advice ensuring the quality control and delivery requirements were met. Thanks to all the team.

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On arrival at the store we were seeking information on bedroom furniture and sofas and were fortunate to be greeted by Nikki Smith.Nikki proceeded to understand what we were looking for and provide advice and information on appropriate fabrics and colour schemes as well as a suitable bed mattress.Her knowledge and product information was second to none and she was not only extremely professional, but also engaging and friendly.Nikki managed to research the database to find our previous Neptune orders to confirm the custom paint colour and wood to help match the additional furniture we are currently looking to purchase.We left the store with a quote that included lead times allowing us to plan our order in line with our upcoming house move.Having both worked in customer focused environments we were impressed with Nikki’s style. It has been a long time since we have experienced such excellent customer service and we have no hesitation in returning to the store to place our order with Nikki.

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Items are expensive but top quality. No problems ordering. Advised in advance there may be a delay in receiving my order but in the end it came sooner than expected. Very pleased with my purchase.

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Delightful, engaged team who understood my brief and carried it out with great care. Nothing was overlooked or too much trouble.

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An easy process to find the product and order.Great delivery flexibility and helpful delivery drivers who assembled the item quickly and efficiently.

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The best customer service i’ve ever received from Mavis & the team at Wimbledon. With a small budget and no added pressure, Mavis has been utterly amazing, discussing my ideas with me on the phone and spending a whole morning with me at the beautiful wimbledon store working through how we can improve my little house with some high quality neptune accessories. The team at wimbledon were so welcoming and I highly recommend using them from buying a candle to a kitchen!

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The staff at Neptune in Cheltenham couldn’t have been more helpful. They ordered the item we needed and gave us information on how to put up the Buckland print ledge. All this and we were also offered a delicious cold drink on a warm day! Our order then arrived unbelievably quickly on the next Tuesday.

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Ordering small things from neptune online is a bit hit and miss. I ordered 3 pillar candles last November in a dark red colour for my Christmas table. One arrived six weeks after Christmas and the remaining two arrived today, 24th May. I had completely forgotten about them as there were no emails from neptune.

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Staff at the store were approachable, friendly and helpful. The item I wanted wasn’t available in that store so an item search was carried out and found at a different location. There was an issue with the delivery so they refunded the delivery charge and made arrangements for the item to be collected by a staff member at their next staff meeting. They went over and beyond to help and kept me informed every step of the way.

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I ordered in store and received garden furniture in February. I then went to take advantage of the 15% offer and saw that the bench I had ordered had a cushion. I contacted Customer Services and without hesitation sent the cushion out to me. Fabulous customer service, and high quality products make Neptune a great experience as a customer.

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Buying online was easy. Delivery within time offered. Very helpful two delivery men who put my table together and gave me details of care. Lovely item.

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Great products. On the day of my expected delivery the delivery vehicle broke down, Neptune wasted no time in arranging an alternative vehicle so that all the deliveries were carried out that day still. Professional and great people.

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Poor value for money. Very poor communication once my order had been placed. Not possible to track order.

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I ordered the Silver Birch paint which was delivered to my doorstep within days so very impressed with the service. The paint is of excellent quality and looks beautiful. Will definitely use you again

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Last Sunday I visited the beautiful Bury St Edmunds store and found the experience delightful. I want to update the furniture in my dining room and the honest advice given by Sarah was excellent. Her expertise and product knowledge was second to none. Having gone home and discussed the options with my husband I will be returning to the store to make some purchases.

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This was our first visit to Neptune. It’s such a beautiful store, a perfect setting for the products, which didn’t disappoint. The range is so well designed, it makes it so easy to put together a stylish look and the quality is exceptional. Items were delivered within a couple of days, set up and all rubbish cleared by two very polite workers. The customer service is brilliant, the store manager went above and beyond to separately deliver an item that hadn’t been in stock for the main deliver. Will definitely use again.

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I attended their event with Dilly Carter which was wonderful. I have also attended cooking events in the past. The shop is such a beautiful space to host events and th me staff are super helpful.

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I attended a mood board design workshop held by Jane at the Bury st Edmund’s store. Jane was very welcoming and brilliant for any experience as being a beginner myself she gave me so many tips and design ideas that I could take away with me. She listened to my ideas and helped to enhance them with her expertise. I cannot wait to create my room from the designs we created and I will definitely be back in store to collect the items I need from Neptune. There was the perfect amount of people on the course for Jane to give enough time with each of us and plenty materials and photos to take away with on the mood board. Thanks again Maxine

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This is my 2nd workshop with Neptune. Both have been amazing fun and extremely useful. The designers, Gail and Jane, are hugely knowledgeable and both are a delight to spend time with. It’s fascinating to hear what the other participants are at the workshop to achieve – and because we all have the same aim, we enjoy each others company. The whole morning is such a positive experience and good value, I would highly recommend the workshops to anyone. Can’t wait for the next one!!

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Visited Neptune today and bought myself a few little treats! The shop is so beautiful and the staff so friendly and helpful. Even got to have a Pimms and blini whilst I shopped, as there was a garden party. Lucky me! Looking forward to my next shopping trip there!

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I recently ordered a Henley side table from Neptune in Knutsford. I couldn’t find it on line , so phoned the store , they managed to find the item which I then duly ordered I picked up the table at the store and as always looks amazing

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I ordered a Clementine double bedspread online (which took ages to arrive but I expected that). It’s lovely but was surprisingly small for a double. Granted, the size is clearly available on the website, but a standard double is 235 x 260cms, not 215 by 250cms as the Neptune bedspread is. And a super king size is 305 x 260 cms, not the 260 by 260cms that Neptune offers. So, after deciding to return it and order their super king instead, I took the double back to my local Neptune store for a refund. Of the two staff I dealt with there, one was fairly helpful but the other seemed totally uninterested and offhand. Also, there is a disconnect between the online store and the actual store as, rather than have my refund processed straight away in the actual store, I have to wait for it to be processed online through Head Office. It’s fine, as I really love the bedspread. And I’d have given more stars had the in-store experience been up to the same standard.

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The Bury St Edmunds branch is always an absolute joy to visit. Stunning store, beautifully presented and the loveliest most engaging staff. Thank you so much, will be returning soon!

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The girls in Neptune Hailsham today were so friendly and welcoming and greeted us with a glass of delicious Prosecco. I loved the garden furniture on promotion. Staff were really helpful with information on the couple of items I came in for and I hadn’t allowed enough time for the vast ranges on show. Will definitely be back!

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Visited the Bury St Edmunds store yesterday and cannot speak highly about the helpful, friendly staff. Nothing was too much trouble even with a very indecisive customer.

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Had a brilliant experience at Neptune this weekend..first trip to the Hailsham store and such a stunning showroom. Shannan was so helpful with ideas for our lounge and colour schemes.. Will definitely be back.. thank you

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Wonderful customer service at the Neptune event in Hailsham today, Katy was so lovely and helpful and made us feel so welcome! Great refreshments and really happy with my purchase. Could not recommend the beautiful store and fab team more highly! Will definitely be visiting again 🙂

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It’s always a pleasure to visit Neptune, Ollerton. The shop is wonderfully inviting and the staff are a joy. The products are exquisite, makes me want to bin everything and start again from scratch. Just love visiting this shop.

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Rachael, Katie and Katy were all very welcoming and helpful when I called in to the Hailsham store today to look for gift.The store is very nice and I was very impressed with the service and refreshments.

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All the staff are so welcoming and happy to give their time and excellent choices. I thought I had made my decisions but having more time with Katie has really helped me make my best choices. I have a whole house to do and enjoy the shopping experience. I would like to see my garden choices

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Katie is always really helpful and makes excellent suggestions. Making such important purchases is made so much easier with her expert help. I have worked with her on a couple of large projects and she is my go to person. Can’t recommend enough

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Visited the event today at Neptune Hailsham and was served by three lovely members of staff. Everything looked so well presented, it was a great shopping experience. I’ll definitely be back again.

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It is always a pleasure to visit Neptune in Hailsham. You are always greeted with a smile and offer of a coffee (their coffee is good!). I love wandering around admiring the many beautiful and stylish home furnishings. I don’t think I have ever left without having bought or ordered something! Katie, Katy, Lucy and Rachel are fantastic and so helpful. Highly recommend this store.

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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wonderful.

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Having recently moved to Hailsham we have needed to decorate a new house and buy some bedding and kitchen ‘stuff’. We found Neptune on the way in to Hailsham and find we love many of their products. The paint is high quality and the crockery likewise. Egyptian cotton bedding and even artwork have also made their way home with us! Katie, Rachel and Katy are always smiling and offer a coffee (and nibbles today!) to make it a relaxed experience. I’m sure we will end up buying more in due course, a gem of a home interior shop and highly recommended. Not cheap, but quality never is.

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It is always a great pleasure to visit Neptune, especially the Bury St Edmunds store! The range of stock is absolutely beautiful and the staff are always so lovely and friendly! Beulah especially is always friendly and happy to help!

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The staff are all very friendly and always happy to help. They will always go the extra mile for their customers.The collections are beautiful.

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Great quality of paint. Good coverage & excellent pigments used.I would highly recommend Neptune paints.

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Visted Neptune Hailsham today to see the new rangesI’ve visited most of the stores but Hailsham is special because of the staff.They are so friendly and helpful- they encourage you to explore at your leisure without pressure but so knowledgeable when you need help.Thank you Katie, Katy & Shannon xx

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Very good product with excellent staff advice and support right from the word go to the product delivery. Nice atmosphere and vibe in the store when you visit with efficient, friendly and polite staff. Will visit again and purchase additional items.

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