Betfred Review

Promotions / Customer Service

One of the worst companies I've experienced on this regard.

The promotions are so bad, giving next to nothing away they are insulting so better off not offering anything.

For example – 25% back on net casino losses up to a maximum of 5.00 refund….

Offering a daily promotion and either the link doesn't work or your lucky to win 10p just so you open up the game.

Promotions so heavily linked to the virtual games its unbelievable.

As for Customer service its truly awful. Yes we are in exceptional times but I see no reason why Live Chat can't continue yet only offer contact via e mail that literally takes days to get a reply if at all.

Any questions asked or problems are brushed over with absolutely no help whatsoever given.

Its just TAKE TAKE TAKE and try to suck every penny out of you.

Betfred the Bonus King – give me a break!!!

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Con artists.

I have had an account with betfred for many years, way before they required a security question and answer.

Unable to login to my account recently due to forgetting password etc i was unable to retrieve the password as there was no security question setup.

I then created a new account to bet on the Grand National and deposited 20 for 4 bets. Minutes later, the account was cancelled by Beftred as they deemed it a duplicate account.

No problem please refund my money then. I used the Paypal resolution center to make my complained and request the refund.

Matty from Customer Services told me that they wouldn't refund my deposit as if the bets had come up winners, the winnings would have been honored. I disputed this with paypal, even pointing them to the Betfred Terms & Conditions which clearly state that if they cancel an account deem as a duplicate, they would void all winnings and refund any deposits.

Clearly Matty was blatantly lying as per the T&C's

I escalated this to Paypal again, linking them to the T&C's only for paypal to refused the refund.

Betfred are complete con artists not even abiding by their own terms and conditions and sadly, paypal are just as bad.

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Would not bother using this company, seems from the reviews they have been upto there old tricks for years, did not get my free bet because I placed a 5.00 bet by accident, I followed up with a 10.00 bet literally a minute after, because of this they are not giving the bet, not only this,I had a horse win at 9-1 not on SP 2.50 ew. And was paid 13.00… I questioned this and again no reply, they are useless.

And ontop of not getting the free bet, they send me the terms and conditions again, despite having 2 parts to them! I know they can credit the bets, but they wont reply, would suggest staying far away from these people.

Use bet354, skybet ect they are 100% better.

And for horse betters, they dont even have form, last ran ect… and half the time, the video play back that you have to bet on to watch doesnt work, I have 5 screen shots of this saying check your connection, it was not an error on my side…

Update, I said if your not going to pay my bonus, delete my account, so they blocked it 😂. Absolute scum… please please dont use them.

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Couldn't Care Less!

Turned over 45,000 on the live casino and losing a far amount in the process I asked the question if this deserved any loyalty bonus apart from the comp points which returned 40.00.

My reply was a flat NO as we offer plenty of other promotions and don't award bonuses…..

As stated virtually all the promotions are for the virtual casino that is guaranteed returns for them. Qualified for one promotion winning 3 x 10p spins (not bad for the 45,000 investment) and won 35p……

How you become a VIP level customer if there are any is a mystery and still wouldn't even change my points conversion rate from the standard 1000pts to 10.00 (basically 1% return)

The other promotion I continually couldn't load the game to access the offer and their response is its finished now and hard luck!

Customer care at Betfred is truly appalling even to the point they sent me someone else's e mail saying they've locked her account with no reason given. On her complaining it took 4 days for them to even reply!

If your expecting a fair playing field and want to feel even slightly valued then don't join Betfred!

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do the Irish lottery with tickets from a syndicate which are quite a few you have a option to mark these as favourites, hoping that you could just click and they could be entered the following week, but no so you have to do them all again, so I don't know the idea of marking them as favourites does, I know I could say how many weeks I want them for but then I would have to pay up for so many weeks in advance. so only 3 stars from me
So I will have to carry on like this till after the lockdown then go back to the local coral shop as there is no betfred local

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I have winnings on my account approx 2500.. They freeze my account and dont responde to my e mails..

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Rubbish bookmaker.

All promotions weighted heavily to get you to play the virtual games, I wonder why…..!!!

Spend and turnover thousands of pounds on the live casino and still denied any kickback or bonuses and certainly unappreciated.

Any promotions or free bets are insulting and extremely poor. All I've received is 3 free 10p spins winning me 35p….truly shocking!

Only e mails being received which take days to get a reply.

Wouldn't advise to anyone!

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Clearly have hired someone who failed all there gcse have gave them a job after being rejected by asda .

I didn’t use my account for 10 years received an email saying I have money in there . I had no idea what my security answer was so sent an email enquiring how to go about this ..

1 week later

Having looked into your account, I can confirm that the account had been blocked for three unsuccessful attempts at the security answer on the account. It has now been unblocked and, should you enter your answer correctly, you should be able to access the account.

Properly the host helpful response I have ever received

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Would of been an ok review, site is easy to use, however things like last ran and previous results is pretty much a necessity on the horses…

And still not received my free bets! No reply to 2 emails over 4 days, it appears they have been doing this for the last 8 years as there are people still writing on Twitter about it!.

No online chat

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everyone got their own opinions but the people giving 1 star cause they have bet so much and not won and now lost their homes, that is not their fault that is your fault, set limits if you can not control your gambling which obviously some people can’t, only bad thing I got to say about them is they only offer cash out in very limited matches

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THATS ALL I CAN SAY ABOUT YOU LOT

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Betfred acquires Moplay and agrees to payout existing customers balances. However, betfred refuse to honour this agreement and instead point you to liquidators. Not a customer focused company and encourage others not to use.

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I opened an account yesterday in order to place a bet on the virtual grand national where all the profits are meant to be going to the NHS. I placed bets for family members some of whom won small amount. When I came to claim betfred have locked my account. Furthermore they are not providing any support by either phone or email. Please do not place any bets with them until you confirm that the company is not closing as I suspect.

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There is no support only email. Don't join

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Do not open an account or use betfred. I have been waiting almost 3 weeks for my money to be refunded and still nothing. Scam company

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Awful bookmakers. I won free spins on 2 different occasions only for them to deny me all of them. They kept making excuses and when I could prove my point they just ignored it. If you are looking for a trust worthy bookmaker you should look elsewhere.

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One of the better bookmakers online, considering I have nothing good to say about many others.

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Do not trust this bookies to keep your account incognito,they will tell anyone you have a account with them without asking who they are speaking to or ask any security questions, this as cost me everything, marriage, home,children. Spoke to head of complaints who just told me that because they had not discussed my activities of my account that I didn't have a case.I have seeking legal advice but with covid19 they are not taking new cases at present. I will let this website know of the outcome of the case,everyone stay safe.D Kenyon

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Enjoy this site. Good promotions and bonuses. Efficient customer service. Withdrawals could be faster however they are always well within their specified time frame.

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Good site, efficient customer service. Withdrawals always well within the specified time frame. Decent promotions and bonuses.

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I have been trying to unblock my account for 2 weeks now I have rang number off time through the day and at different times and I still haven’t getting through them. I needed my account sorted so I can put the Irish lottery on. It’s absolutely disgusting the time I have waited to get through someone and still no answer so now I have had to join somewhere else and get them on there with me been isolated and everywhere closed

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Anger inducing experience.
Never recieved my bingo bonus, so tried, tried & tried again to contact chat. Although I was supposedly 1st in the queue – waiting & waiting for the longest time! In the end I emailed, enquiring about my bonuses whereabouts, no reply as of yet,& tbh, I'm really not expecting one.
Chat veers between "1st in the queue" to "sorry chat is not available right now, please email…" so basically it's hit & miss, terrible, kissed my bonus goodbye – won't be using again that's for sure.

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You are robbing people an putting people’s lives at risk to make money you roobing f:;:/ing c;;:nts stop making money on people’s addictions you vile people you are best selling smack because you won’t ruining people’s lives as much

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THE WORST ROBBING BETTING COMPANY GOING, the owner should be taken to court assets seized and locked up, he is robbing the public with this diabolical company, enjoy hell a(hole) , I believe in karma, won't be long, and it will be shut down I'm sure, rubbish customer service and complete SCAM site. AVOID.

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I took my fixed-odds football coupon to the till, and I was told that the "odds have changed".
I was disappointed and feel that my time had been wasted.

If the odds are printed on the coupon, then Betfred should honour those odds or remove the coupons from display, or state on the coupon that the odds are not fixed.
So Betfred are lazy too.

In many many years of enjoying fixed-odds coupons, I have never been confronted with "the odds have changed" by the staff.
So now I cannot trust the odds on Betfred's coupons, and will no longer use these miserable bookmakers.

I wasted more time writing a complaint to Warrington, but I received an abysmal reply from Luke Dresser the Retail Customer Service Advisor, and not even a note of sympathy or a free bet to offset my experience.

AVOID Betfred bookmakers because they are rotten, as the many reviews here testify.

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Opend an account Friday morning to receive 30 free bets for Cheltenham festival once I staked 10 , it’s now Sunday evening and after speaking to the most ignorant customer service team have been told that I am not eligible for the welcome bonus as there has already been an account registered from my address , I know this is a lie as I have lived here for 23 years and have never had a betfred account before , I believe this company is the biggest scam going and would avoid at all costs

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I would give a 0 star rating if it was an option. Betfred is a scam company who will not withdraw the correct money from your account.also the customer service is terrible, spoke to Samantha on Saturday looking for some assistance and to be put it nicely she is not the most intelligent person. Join them if you like your money stolen and to be laughed at over the phone.

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ABSOLUTELY DIABOLICAL!
Signed up as a new customer, received emails and texts confirming my account has been verified. I then placed a bet as this would be refunded due to the deal being advertised along with receiving an amount of free bets. This morning Betfred have decided to close my account with no explanation as apparently this is something they can do… They are then unable to refund me my original bet and offer me my free bets! They are scamming people left right and centre as they do not want to pay out!!!! AVOID AVOID AVOID. Go Skybet

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NEW CUSTOMER – TERMS NOT CLEAR -SIGNED UP AND NO FREE BETS. BETTER BET PROVIDERS ONLINE

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Bookmakeradvisor this comment has not been made by me. Please send me your contact details so I can lodge a formal complaint with you. Also could you send me the contact details of the person who made the abusive distasteful comments. Thank you.

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Do not use these bookmakers as they don't fulfil their promises and don't give you free bets you sign up for

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I have been with bet fred for one month I had some winners and have been told I am a high risk customer and don't want to take my bets I don't make any money out of gambling

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Absolutely the worst. You register and then when you come to log in it constantly will say incorrect details. They then say we will send you an email but it doesn't arrive. But they have taken your money. Avoid, avoid, avoid. Coral, Betfair, Skybet, William Hill no problems.

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You would be lost you lads down on that trading floor without Phil Baldy 2 To Go Latham. If theres 2 to go he is your man. Never misses a beat that lad. Well he has to keep himself in a job somehow. Good luck with Cheltenham 2 to go. Dont go f uckin missin any ye baldy bullyin t wat.

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Absolutely dreadful. Do not signup to this company. They send you bogus ‘bonus offers’ and then don’t honour them after they’ve taken your money. Customer service is without doubt the worst of all the betting sites. ‘Customer Service’ Advisors are rude, disinterested and make it clear they are only there because no decent company would employ them. Avoid!

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Don’t know what’s going on with Betfred lately but all it seems to be doing it taking my money an not really giving any pay out. I use to like this site but I have had no luck with is lately And what has made it worse for me I deposited money and it didn’t go on so I contacted them an they said they are having problems And it will go in to my account or back to my bank which is fine As I know things happen sometimes but no sign of it so contacted them twice since an both times said the same thing and it’s been over a week now so I have Unfortunately swapped to another site now

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666 devil everytime stolen your money and not giving back 1% because is hell company not recommend these satanists

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Worst payouts 50 not one bonus totally rigged go elsewhere people you’ll lose everything here!!!

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Customer service on here is atrocious, talk to you like you’re some kind of imbecile! They owe me 750 for a poker tournament that I won on Sunday it’s now Wednesday and after numerous call have still not been paid out and they still can’t tell me why! All they say is they will email me when the problem has been sorted out! If you are looking for a betting poker or gaming website go with bet365, customer service is impeccable and never once had any problems with payouts! Betfred you cowboys will never see a penny of my money again, once you pay me out I’m closing my account!

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Crazy betting site! Don't play on the slots, the bonus came in and nothing happened, plus another game never payed any winnings! Argued the case with online chat to which they played dumb, advice given would be to record your play online for evidence.. Bad, bad company..

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Wouldn’t give one star, played online slot game and what a joke the reels spin for ages, then move it is a total rip off and shouldn’t be allowed contacted them by phone and online did everything they said to do and still the same fraudsters in my eyes

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Read a lot of reviews on here so was dubious.

Overall a very good service. Sure, I don't like that you have to transfer funds between sportsbook and casino, or that every time you leave the casino you are logged out of your account.

Having said that, it's great they have a phone number you can call, they validate your account without taking 3 days etc. Withdrawals take 48 hours to process and I received my funds into my Barclays account within 72hours. 3 day withdrawal, you can't complain.

Overall, a good service

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Knowingly take bets from self excluded players

Not happy when you win but happy to take your money

Also false advertising of offers on their website with only part of the bet advertised

Also worst customer service team going

Will be out of business soon

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Had the worst experience ever with these guys. Their page malfunctioned, and i cashed out my LOSING bet for 27p. whilst the match was in the final seconds. Total page glitch.

Anyway, i was supposed to get 30pounds worth of bets and 30 free spins, and they refuse to give me it.

I said come on guys, its my first day on the site. i was refreshing the page checkin my betslip and hit cashout by pure accident. there wasnt even a confirm action button.

WHY would i waste 10pounds to cash out 27p. if i could just wait 30seconds more and get 30dollars and 30 spins. it doesnt make sense.

tried to reason with the operator, he cut me off. terminated the conversation. i tried to get in touch again and they refuse to answer or anythjing.

MY very first day, my first time, my first bet…and my very last time.

I hope they choke on that 10pounds!

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IF YOU LIKE TO BET, WHATEVER YOU DO AVOID BETFRED, THE BALD ONE (FRED DONE) IS NOTORIOUS FOR USING EVERY DODGE IN THE BOOK TO AVOID PAYING OUT, ASK BARNEY CURLEY, GOOGLE BETFRED BARNEY CURLEY. THERE WAS ALSO THE TERRIBLE CASE OF A SEVERELY ILL PENSIONER, WHO HAD THE SAME BET EVERY DAY, FOR YEARS AT THE SAME SHOP, WON 4O K , AND GUESS WHAT BETFRED WOULDNT PAY, SAYING HE D STAKED HIS BET WRONG, EVEN THOUGH THE SHOP MANAGER TOLD HEAD OFFICE HE HAD EXACTLY THE SAME BET EVERY DAY, SHAMEFUL.. TOTAL SCUM..THE GUARDIAN GOT HOLD OF THE STORY. THE BALD ONE KAKKED HIS PANTS AND BEGRUDGINGLY PAYED OUT.

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i have been playing on betfred for a long time now and i spend a lot of money and i have also had many wins i very rarely play on other sites and have always stuck with fred the customer services are top and the chat hosts are great as well even though i dont join in chat but since the promotion of win a car i have changed my mind a bit because it doesnt seem to be based on fairness it seems that the players who chat regular to the hosts are the ones winning the top prizes some have won 3 cars surely after one car you shouldnt be able to win another car how is that fair ? im not the only player who has said this i havent won one game on promotions yet the chat hosts favourites have won loads i feel cheated because i spend a lot of money on this site and im shocked that it is allowed it seems a bit of a farce

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Rigged bookies for addicts, been there once – never again. They even have American version of roulette to skew the odds towards Uncle Fred with double zeros. 0/10 they suck big time.

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