Betfred Review

Went into shop deposit40 on a machine from card won 300 had it repaid to my card 6 weeks later
Still trying to get my winnings.
To no avail nobody bothered I've phoned 20 times and nothing.
Disgraced customer service I only want my winnings which I'm entitled to

Reply

I still dont understand why the still open. I was playing with them even in town in the shops. 1 of the worse % of winings ther . You will walk in 20 x just 1 of them gone be winer and max 5x you put in . Today was spin 75 in 0.2 per spin in fish and frenzy . And not recive bonus on this even ones😱🖕 scam you can see people playing round you same . Online soon you registred you gone recive lots of scam calls and mesages and mails . I deposit 3x with them playing my favoiret game call great blue . Same not bonus on game even ones. Ther its less then 17% of wings with them. Scam. Really suprice the still open. !

Reply

Wouldnt give me free bet as someone who Had lived at my address previously had claimed it previously, then told me i should of checked with them that that was the case. Attitude from the guy on the live chat as well. Piece of sh!t company and will not be betting with them again.

Reply

The worst online casino I have come across. False promotions. Rude staff via live chat. Don't waste your money

Reply

Played roulette took my money and didn't get spin error message popped up, press to refresh and cash gone and no spin. Phoned customers service they said they would sort it out in 48 hours, phoned them again and told to wait another 48 hours and still nothing. Avoid at all cost.

Reply

Web site errors and the time tells u refresh page and your money gone live chat never get connected try ring cant give u answer tell u wait for other team all the time dont waste time on betfred lots better gambling site out there poor gambling site sorry to say shocking

Reply

All take no give.
Even slot machine's pay out a percentage.
They've even stopped the bingo bonuses which isn't ideal for those who aren't computer literate.
Dont waste your money……

Reply

Their website is poor but they do some good offers such as double delight/hat trick heaven and freds price boost. Worth having an account just to take advantage of them.

Reply

Don't lose your time with this bunch of arrogant staff. Tried to ask for a nice gesture from them as one of my bonus expired I didn't know it, not a single effort to be helpful in any way. I know other bookies like William Hill or Bet365 who would have come up with a nice solution. Not this arrogant persons. Avoid at all price. So many bookmakers on the market you'll have no problem to find much, mcuh better and friendly too.

Reply

As mutch as I have lost its been a great experience really good at paying out people complaining about bonuses you pay for what you get it's not there fault you don't know when to quit I loose couple hundred I gain couple hundred here and there its a risk you take as soon as you have deposited so don't hate the game hate the player betfred need more credit!!

Reply

Don t open a account with them..they close my account for a mistake made it by they

Reply

Had 100s out of me and offer me a 24p bonus in return LOL

Reply

I was hounded by sports manager offering me lots of free bets to keep me playing even though I have spent all my savings on betfred online casino and sports be aware about free bets it’s a con and the managers dont care if you lose

Reply

Betfred Breck Road Liverpool 5 are the nicest funniest and most receptive team around. Love finishing a night shift and going for a coffee off Nicky and the team and a few games of Bonus King Bingo before heading home, lovely atmosphere at this branch.

Reply

Wakker8
Easily spent over 5000 within few months not even to receive any free bets or anything , they replied back we do not send free bets to those who ask and a different type of company. But could at least do something more for costumes where as others offer VIP service

Reply

Wish there was a zero for this company, absolutely shocking and staff down right rude. We come from a little town called Carluke in Scotland which has a betfred. We visit family down here in Heathfield, which we visit regularly. My husband was refused to putting a bet on as it was only Scottish money he had on him, wouldn’t it be a bad day if every Scottish betfred refused to take English money, you would be up in arms and probably out of business. Your staff also really needs to be retrained in customer services as well, if I spoke to a customer like that I would have been in big trouble, so please get pleasant staff. Would definitely not recommend this company to put bets on 😡😡😡

Reply

Online games are shocking and never payout!!

Reply

Shocking service in Bedfred whitstable
Place a bet at 16.42 20.00 win accepted
Horse wins at 16.44…told bet placed 10 seconds too late.
Dont bet with these northern crooks.
Paddy Power is best bookie in UK.
If bet lost staff pocket 20.00
Racket in bedfred.
U have been warned. 😩😩😩

Reply

I won a substantial amount of money in a shop in Northampton. The incompetent guy behind the toll has told me he has no cash but he could do a transfer which would take 2 days into my bank account. Surprise, surprise money is not in my bank 7 days later. After calling their customer service all they could say is that the money was sent and that’s it. So I’ve asked them if the money is lost and her answer was yes.

If anyone has any legal advice I could take against these thieves please let me know.

Reply

Rubbish website, really difficult to navigate around. Will restrict your account to pennys after a few wins. They really only mugs who just keep losing.

Reply

Visited Betfred in Baker Street. Dirty toilets and rude cashiers. Went to Hills instead.

Reply

Absolutely a joke local shop dirty only for regulars staff especially gail downright rude

Reply

Betfred stockton heath,warrington. In first thing this morning no papers. wednesday just gone, no papers. Last saturday, no papers. At least 4 mornings last week, no papers. Same thing the week before. This has been going on for at least 2 months. Its hard enough picking winners when you have the form. No papers clearly equals no form. Im not betting when theres no papers, just turned round and left the shop. Wonder how many people have done what I have? Clearly betfred have so much money they dont care about losing a few customers. The shop opens at 830 am, why cant the damn papers get there on time anymore? Why cant they sort this out? Ive been betting with Dones/betfred for nearly 30 years, disgusting that they dont care enough about their customers they cant even give them the basic requirement of papers. If Fred spent less time grandstanding on Tv with his "pushes" and got to the coal face once in a while, things might improve. Tried phoning customer services only to presented with numbered options none of which seemed to fit with my complaint. Sort it out Fred.

Reply

Tried to have a bet with Betfred in Whitechapel, Liverpool using Northern Ireland STIRLING bank notes but they refused to accept them although other Betfred offices in the same area would accept my cash.
Found the Manager DEAN to be a total waste of space who I think should be either retired or sacked.
I've given them 1 star because I cant reward any lower. Bet with Paddy Power, Ladbrooks or William Hill, they appreciate their customers.

Reply

Not impressed by there sign up service, didnt ctedit me my free bets then locked me out of my account. Not a userfriendly experience.

Reply

Please don't waste your time and money with these con artists! Awful experience with betfred. Make a complaint and you get your account closed. Absolute joke of a company! If i could give 0 stars i would!

Reply

Terrible: crashed game, no solution. I was playing break the bank again when the game crashed around the spin 200 – how convenient… Received a message to close the game and re-open it from the lobby, starting a new one. So all lost.
Customer support was rude and slow, after a while they told me they couldn't find any anomaly and refused to send the question to their IT department t further investigation.
When requesting to contact a supervisor, the first CS, Josh, closed the chat without even replying to that, the second CS, Chloe, said that a supervisor wouldn't speak to me.

So they took the money, delivered a defective product and didn't even bother to send the question to their IT department.

I'm not a big gambler, but if you are and don't want to have this happening, choose a reliable casino with decent customer service. I wish I had seen that they are blacklisted by The Pogg before I joined, this was my second visit and very unpleasant.

Reply

app useless site useless…. account is locked out every time i log in even know my details are correct. verified my account only to get logged in and it want me to manually verify.. betfred are a joke. take you're money else where.

Reply

I had a problem with money going missing. It may have been Betfred's fault, or it may have been a problem with the bank. I used the chat help on their site. I was polite and respectful… unfortunately neither of the staff I spoke to were. The first one tried to fob me off, and pass the buck without offer a solution. The second one… omg… After failing to actually read what I'd read, or talk to me in a professional manner, I gave up, politely thanked him, or her for their time… and was told to "F*** off". I'm an experienced call centre operative. Betfred's costumer service standards standards are so low, that they might as well close their service centre. I will be sticking to B365 in future, their customer service, which I've used several times, is excellent… and their odds are far better. ONLY MUGS BET AT BETFRED.

Reply

I'd give 0 stars if possible online betting biggest pile of rubbish out there. I've bet 100 on tennis match to be told I cant watch it as I need a 1 pence balance. Funny enough minimum deposit is 5 pounds total con. So I've given them 100 quid paying customer am I not yet I'm not allowed to watch live tennis on website because I dont have 1 pence balance. BIGGEST LOAD OF CON ARTISTS ONLINE BETTING. Add that to the robotic clowns who are live chat utter useless they dont deserve to have a job

Reply

Really poor. Placed an in-play bet using the app, had the bet confirmed as placed and my betting balance decreased by the same amount as the bet I had placed. Come back at the end of the game having won the bet and surprise surprise, the bet is nowhere to be seen and my balance is back to where it was before the bet. Speak to the live chat people who obviously think I’m just trying to scam them and say there is nothing that they can do. No offer of a gesture of goodwill e.g. a small value free bet, free spins. Nothing. Following which they simply close the chat down as they don’t want to talk to me anymore. Poor quality app with obvious glitches and poor customer service. Will be drawing all money out and moving elsewhere. AVOID.

Reply

How about this for a shocker. Date 13 August 19

Visited a bet fred shop in Cardiff just off splot rd 1 cashier on the premises who was outside smoking a cigarette. Now theres 2 customers in shop 1 pacing trying 2 get a bet on the other customer is playing on the machine and my good self. I now also wanted to place a bet so I called him and told him come on mate I wanna get a bet on.

So he returned to the shop I got my bet on he was very polite just obviously not concerned about the security of the shop or indeed that customers wanted to place a bet.

The last straw for me was when I went to bet on a greyhound race to find that the afternoon greyhound racing card was still up and the night card was nowhere in shop.

A truly shocking customer experience. I left the shop and went to Ladbrokes around the corner.

Reply

Be gone soon like Stan James… Can’t even place a bet of more than 2 e/w on a golf event on app, but can in shop… Complete waste of time…PP, Bet 365, BetVictor, to name a few different league…

Reply

I was playing on a casino machine on betfred and I was playing on highest stakes…the bonus dropped in…garentueed a food payout! But the machine suddenly stops working? Just totally freezes right at the time I was winning…after a few days they said they would give me 25 pound. That win would of been at least a few hundred. Quite bad from management and customer service…and if the machine was not a fix and it is broke…howcome is not out of order…its basically theft.

Reply

Betfred is a really good bookmaker with a cool site. Truth be told, there are some days where odds provided for games are way better than the ones placed on other days and this is dependent on the kind of games you bet on. they have an terrific customer service provision. I once had an issue with making withdrawals so I contacted the customer service and I got a positive feedback.

Reply

No problems with BetFRED! Odds are some days better than others depending which market you use

Reply

After some withdrawal problems I received a helpful response and solution, so everything is fine

Reply