Matchbook Review

Serious problem with games crashes on casino. Customer service not equipped to solve problems easily.

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I got excellent support every time

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Worst exchange I've used. And is the only exchange I've ever used which has crashed multiple times, often at crucial moments and has also on multiple occasions shown odds back-to-front making the entire exchange unusable. It's a shame because the odds often beat rivals, notably Betfair.

The actual site is clunky and also sometimes it doesn't display your bet as matching so it can match it multiple times over which can be quite scary.

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Easy to use website and good customer service

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Knowlegdeable and helpful unlike some bookmakers

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Excellent service , answered all my questions quickly and efficiently

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4% commission is a lot. It used to be good before. Right now it is better to use another exchange.

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Great to deal with but site could be improved a little.

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Quick, clean and easy to use, plus competitive prices against more expensive market leaders

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Nice odds good web site easy to navigate

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Great site!!!

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Scam company. Avoid and deposit your money into more reputable sites.

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Great Bookie

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Not bad, but has things to improve. I don't wanna wait until the end of a match to have my money if I've won a bet.

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Helpful and easy to use.

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I am fairly new to the Matchbook exchange but I have been very impressed with their odds and services.

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Great experience betting with Matchbook so far. They are fast becoming my favourite exchange!

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Matchbook was the best betting exchange, but the commission of 4% is a lot. Now I'm at Smarkets and service the same and commission only 2%.

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Matchbook fine for past 3 years but…….
lately, 9 out of 10 bets (lays) placed by me have immediately gone "unmatched" as the lay price ticks upward When I try to cancel the unmatched bet it turns out that a portion only has been matched as can be the case. My problem is the sudden onset of this high level of inconvenience. The frequency of this occurence is disconcerting. Have switched a lot of activity to Betdaq now. This "unmatched" phenomenon rarely occurs there or occurs at a reasonable frequency. Can only conjecture that my view of MB is not updating until I place the Lay… which is nonsensical. The frequency of a tick DRIFT is far higher than chance expectation. Very puzzling.

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User of betting exchanges for many years I found matchbook very easy to navigate and use. Excellent introductory rate of commission as well.

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Matchbook has great odds but could improve on withdrawal speed.

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good exchange

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Love the website, easy to navigate.

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decent exchange in all respects, most important – honest with your money. one area for improvement – faster withdrawals

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Great site and always the best offers 👍

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Excellent customer service with a good explanation

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I signed up and deposited £100 with Matchbook.

I managed to win around a thousand, and tried to withdraw my cash.

Before I could withdraw Matchbook asked for a number of documents which I sent.

After successfully passing this verification, instead of paying me they asked for 3 months’ uncovered bank statements.

Not even the police can ask for banking documents – they have to convince a judge to give them a court order!

Matchbook are using ‘money laundering regulations’ as a way of not paying people. I deposited £100!

If you want to get paid your winnings, I suggest not betting with Matchbook.

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All the 5* reviews before have to be paid for. You need reporting for paying people to leave reviews
This is without doubt the worst company I've ever dealt with
The liquidity is absolutely atrocious and the customer service is the worst I've ever dealt with. What's the point in low commission when there's no money in the markets!!!
Back to Betfair for me.
Don't bother asking me to contact you via feedback. Wouldn't waste my time you absolute clowns

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I got in touch the company asking what my username was as I had forgotten it and what other ID I need to send and got an email about responsible gambling and how am i betting too much, avoiding chasing losses and how do I feel about my gambling levels. Has the responsible gaming officer got nothing better to do??

I've never even placed a wager with them yet and I've already been lectured about my responsible gambling!!!!! Apparently months ago I asked if they were associated with Ladbrokes which the officer wrongly inferred I must have been self excluded by

At least let me place a wager or two before the faux hand wringing concern kicks in

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Answer my question superbly.

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An excellent friendly service.

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Since somebody wrote about paid for 5 star reviews I will give my review as someone who has accounts with all the exchanges.
The biggest problem people have is with the KYC (I.D. confirmation) process. It can be frustrating but Matchbook are no different to any other regulated gambling company in that they have to comply with the law. I switched to Matchbook not only for their lower commission but also because I got fed up with the many frustrating outages that Betfair frequently has. I have never had a problem with withdrawals except for when I needed to prove I.D. Matchbook is not as large as Betfair and it is very regrettable there is no horse racing or football streaming, especially when the likes of Skybet will allow you to watch free football streaming by just logging in. I am sure as Matchbook grows, live pictures will be something they will want to look into if they want to compete with Betfair. Bookies are no competition, their prices are set to rip any punter off long term but with Matchbook you will often get better prices than on offer elsewhere.

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Polite, helpfully and friendly. Got all the answers I needed to know

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Good customer service. Great for offers and always good for market prices.

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Advised what I needed to do in a matter of seconds. Very quick to start chat also. Great service indeed.

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Not happy responsible gambling team blocked my account after just depositing 150 after a day of opening they have been reviewing my account for a day now after confirming i am comfortable with my gambling and so on, still no response can't deposit anymore funds no explanation given avoid at all cost

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Perfect even better if you could view races

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They ask me income source i sended my neteller screenshot and they closed my account without giving it proper reason… They acting like bookie and not exchange … Moved on Betfair again

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No haste easy to navigate good promotions no problem with verification and withdrawing

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Never had a problem. Good odds

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Always good prices together with super offers! Matchbook is a great place
To lay your bets! Very clear and easy to use Main page with clear links and menus.
Much better than before.Give it a try you won't be dissapointed.
And don't forget to try out the offers!

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Great service

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Good exchange, lots of liquidity in markets and easy to use site – just what an exchange should be.

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Great site – very easy to use.

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Great prices and easy to use.

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Excellent all round. Good odds and more user-friendly than Betfair Exchange.

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One of the best sites out there.

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i am happy with that..

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Good odds and great to see accumulators fine available

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