Matchbook PLAYER REVIEWS(1295)
con walsh
24 August 2020
Comment from ca.trustpilot.com
I've never experienced such a pretend betting exchange. They don't offer prices. Right now ATP and WTA has resumed after 6 month layoff and former number 1 tennis players are playing currently and there's no prices offered. The NBA play offs are on too and prices are disappearing on site. The in play aspect is non existent. This product has gone down hill so much. I'll be closing my account and moving to a real betting exchange. Even smarkets operates better than matchbook.
I've never experienced such a pretend betting exchange. They don't offer prices. Right now ATP and WTA has resumed after 6 month layoff and former number 1 tennis players are playing currently and there's no prices offered. The NBA play offs are on too and prices are disappearing on site. The in play aspect is non existent. This product has gone down hill so much. I'll be closing my account and moving to a real betting exchange. Even smarkets operates better than matchbook.
Reply
Keith Drever
22 August 2020
Comment from ca.trustpilot.com
I made a query via online chat about ID documents I had to send. I received a quick response and it was answered to my satisfaction.
I made a query via online chat about ID documents I had to send. I received a quick response and it was answered to my satisfaction.
Reply
Fred Rodgers
21 August 2020
Comment from ca.trustpilot.com
My enquiry today was dealt with promptly, and to my complete satisfaction, by Gavin - latterly by phone, after I inadvertently cut our conversation off on the chat line.
My enquiry today was dealt with promptly, and to my complete satisfaction, by Gavin – latterly by phone, after I inadvertently cut our conversation off on the chat line.
Reply
customer
20 August 2020
Comment from ca.trustpilot.com
good good good. i am satisfied.
good good good. i am satisfied.
Reply
customer chopin
18 August 2020
Comment from ca.trustpilot.com
very good is ok
very good is ok
Reply
Tim
18 August 2020
Comment from ca.trustpilot.com
Seem to be better since the return to UK market
Seem to be better since the return to UK market
Reply
Mr Law
18 August 2020
Comment from ca.trustpilot.com
Clear and easy to use and staff very helpful for any problems
Clear and easy to use and staff very helpful for any problems
Reply
customer
18 August 2020
Comment from ca.trustpilot.com
good bet exchange site
good bet exchange site
Reply
Keming
17 August 2020
Comment from ca.trustpilot.com
easy to use. can get support from online chat
easy to use. can get support from online chat
Reply
gameface18
13 August 2020
Comment from ca.trustpilot.com
Quick response from customer service team. Keep up the good service.
Quick response from customer service team. Keep up the good service.
Reply
Shay Sabian
09 August 2020
Comment from ca.trustpilot.com
Matchbook Betting Exchange reported this review 23/07/2020 12:05 for violating Trustpilot guidelines. Matchbook report all negative reviews. This means even their 4.2 rating is fake. Shameful stuff.
Matchbook Betting Exchange reported this review 23/07/2020 12:05 for violating Trustpilot guidelines.
Matchbook report all negative reviews. This means even their 4.2 rating is fake. Shameful stuff.
Reply
Shay Sabian
08 August 2020
Comment from ca.trustpilot.com
4.2 rating?! Is this a joke? Gambling license suspended in the UK, they’ve gone dark on social media but customers are flocking to give them good reviews? They must think we’re clowns.
4.2 rating?! Is this a joke? Gambling license suspended in the UK, they’ve gone dark on social media but customers are flocking to give them good reviews? They must think we’re clowns.
Reply
San
25 July 2020
Comment from ca.trustpilot.com
i think they've been great in handling my account as i didn't operate for months because i couldn't send my Documents for verifications but once sent it took about four days to get the account up and running with the lads on the Live chat have been very helpful i couldn't ask for more.
i think they've been great in handling my account as i didn't operate for months because i couldn't send my Documents for verifications but once sent it took about four days to get the account up and running with the lads on the Live chat have been very helpful i couldn't ask for more.
Reply
S.K.
22 July 2020
Comment from ca.trustpilot.com
A good alternative to Betfair and Smarkets for matched betting but not one for those looking to trade.
A good alternative to Betfair and Smarkets for matched betting but not one for those looking to trade.
Reply
Peter
19 July 2020
Comment from ca.trustpilot.com
It was a good interaction with support team 👍👍
It was a good interaction with support team 👍👍
Reply
Rajesh_India
19 July 2020
Comment from ca.trustpilot.com
Great service, Immediate action on issues. Really amazing help by matchbook agents.
Great service, Immediate action on issues. Really amazing help by matchbook agents.
Reply
Dsw
19 July 2020
Comment from ca.trustpilot.com
Excellent and v good
Excellent and v good
Reply
Chimeze Anozie
18 July 2020
Comment from ca.trustpilot.com
Everything was going fine until my account was locked and after sending my documents, it's still not reviewed...
Everything was going fine until my account was locked and after sending my documents, it's still not reviewed…
Reply
customer
17 July 2020
Comment from ca.trustpilot.com
Best Of the best
Best
Of the best
Reply
customer
15 July 2020
Comment from ca.trustpilot.com
Great customer service but needs more liquidity and the odd promotion to entice customers away from smarkets and betfair.Nigel
Great customer service but needs more liquidity and the odd promotion to entice customers away from smarkets and betfair.Nigel
Reply
LuckyPlayer
13 July 2020
Comment from ca.trustpilot.com
Very nice and good betting exchange service!
Very nice and good betting exchange service!
Reply
customer
12 July 2020
Comment from ca.trustpilot.com
Terrible shocking, I went through all the drama of sending in proof of ID, for them to suspend my account weeks later & now tell me i need to show my income, last 3 wage slips,they have the audacity especially when the UK gambling commision has suspended there license due to fraud & the ceo has resigned.
Terrible shocking, I went through all the drama of sending in proof of ID, for them to suspend my account weeks later & now tell me i need to show my income, last 3 wage slips,they have the audacity especially when the UK gambling commision has suspended there license due to fraud & the ceo has resigned.
Reply
customer
07 July 2020
Comment from ca.trustpilot.com
I would give you five. It's a great service. I just don't like the commision of 4 % for non UKs. I understand the Covid situation was tough, so that might be the reason. Just my insight.
I would give you five. It's a great service. I just don't like the commision of 4 % for non UKs. I understand the Covid situation was tough, so that might be the reason. Just my insight.
Reply
customer
06 July 2020
Comment from ca.trustpilot.com
good with information
good with information
Reply
Rob
02 July 2020
Comment from ca.trustpilot.com
Hahahaha guys why do you gamble is a scam you lose all your money why dont you join gamstop and live.
Hahahaha guys why do you gamble is a scam you lose all your money why dont you join gamstop and live.
Reply
Antis Petrou
23 June 2020
Comment from ca.trustpilot.com
Perfecto.excelent.
Perfecto.excelent.
Reply
Gavin Hastings
21 June 2020
Comment from ca.trustpilot.com
Matchbook football inplay markets are a danger to particpate in. markets and odds disappear making it impossible to trade out, Even in major leagues with great liquidity these happen too often to ignore. STAY AWAY if you are keen on inplay soccer trading. YOU WILL LOSE your shirt!
Matchbook football inplay markets are a danger to particpate in. markets and odds disappear making it impossible to trade out, Even in major leagues with great liquidity these happen too often to ignore. STAY AWAY if you are keen on inplay soccer trading. YOU WILL LOSE your shirt!
Reply
Łukasz Zagrobelski
17 June 2020
Comment from ca.trustpilot.com
+Top prices +Commission +Good customer service -Not too many leagues -No markets for u/o 0.5 and 1.5 in first half -Careful with multiples, 2 games of odds 1.9 each, can give you double bet of 3.2 😂
+Top prices
+Commission
+Good customer service
-Not too many leagues
-No markets for u/o 0.5 and 1.5 in first half
-Careful with multiples, 2 games of odds 1.9 each, can give you double bet of 3.2 😂
Reply
Jamie
14 June 2020
Comment from ca.trustpilot.com
YOU SERIOUSLY HAVE PPL GIVING YOU FIVE STARS? I can't even place bets on my account as the GC have suspended your licence in the UK. What's the point in review sites if you can pay for reviews????
YOU SERIOUSLY HAVE PPL GIVING YOU FIVE STARS?
I can't even place bets on my account as the GC have suspended your licence in the UK.
What's the point in review sites if you can pay for reviews????
Reply
nagaraja cr
12 June 2020
Comment from ca.trustpilot.com
They took my deposit and I won 100$ immediately lagout happened while I again login my wining gone I asked in live chat but They are froud they erased the history of my bets please don’t play in that website
They took my deposit and I won 100$ immediately lagout happened while I again login my wining gone I asked in live chat but
They are froud they erased the history of my bets please don’t play in that website
Reply
Mike
01 June 2020
Comment from ca.trustpilot.com
is this a wind up? I can't even log in my account yet still getting 5* reviews, how is this even possible... another company abusing the review system
is this a wind up? I can't even log in my account yet still getting 5* reviews, how is this even possible… another company abusing the review system
Reply
customer
31 May 2020
Comment from ca.trustpilot.com
my questions were dealt with immediately and answered good service
my questions were dealt with immediately and answered good service
Reply
customer
30 May 2020
Comment from ca.trustpilot.com
Chat without any problem.
Chat without any problem.
Reply
CL3
25 May 2020
Comment from ca.trustpilot.com
License suspended yet still having 5 stars reviewers shows they're paying for them. Utterly shameless I can't even get on there to bet so 1 star from me
License suspended yet still having 5 stars reviewers shows they're paying for them. Utterly shameless
I can't even get on there to bet so 1 star from me
Reply
Paulo
23 May 2020
Comment from ca.trustpilot.com
we can't get into the break of football matches!
we can't get into the break of football matches!
Reply
Sandeep Sandy
20 May 2020
Comment from ca.trustpilot.com
Hi, Iam new here..Let me know how much time does it takes for completion of Identification process...? and i had found that many games are lack...so, how to fix it...?
Hi, Iam new here..Let me know how much time does it takes for completion of Identification process…? and i had found that many games are lack…so, how to fix it…?
Reply
Sam
13 May 2020
Comment from ca.trustpilot.com
Verification process quick and easy. Customer Support team very helpful. Emmett has all the answers.
Verification process quick and easy. Customer Support team very helpful. Emmett has all the answers.
Reply
JáN Kubis
22 April 2020
Comment from ca.trustpilot.com
Account closed after 3 years... Dont know why just this answer Thank you for providing your documents for our enhanced due diligence checks. In accordance with compliance guidelines laid out by the governing bodies of the betting industry the team at Matchbook has a social responsibility to ensure that our customers are playing in a responsible and safe environment. Based on the information available to us and after careful review of your account activity, we have made the decision to close your account. The balance on your account has been returned to your Skrill account. These are not decisions we take lightly however, in this instance, it is one that must be made to ensure we are maintaining our company and industry standards of corporate responsibility. Thank you for your understanding. Kind Regards, Matchbook Compliance
Account closed after 3 years…
Dont know why just this answer
Thank you for providing your documents for our enhanced due diligence checks.
In accordance with compliance guidelines laid out by the governing bodies of the betting industry the team at Matchbook has a social responsibility to ensure that our customers are playing in a responsible and safe environment.
Based on the information available to us and after careful review of your account activity, we have made the decision to close your account.
The balance on your account has been returned to your Skrill account.
These are not decisions we take lightly however, in this instance, it is one that must be made to ensure we are maintaining our company and industry standards of corporate responsibility.
Thank you for your understanding.
Kind Regards,
Matchbook Compliance
Reply
Ryan
19 April 2020
Comment from ca.trustpilot.com
Great Exchange with an extremely helpful and polite support team.
Great Exchange with an extremely helpful and polite support team.
Reply
Mr. Grim
26 August 2020
Comment from ca.trustpilot.com