Casumo Casino Review

If I could give less stars I would. This company allowed my underage, vulnerable son to open an account, deposit and play through £1000 approximately. Never once verifying. I have contacted them NUMEROUS times about this as I simply want them to close the account and refund the money they took from a child. I am getting absolutely nowhere with them. No one responds to emails, live chat simply reply with “email us and someone will get back to you soon” but they never do! 24 emails since July 1st and still no resolution.

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They send you emails saying deposit more and we will give you 50% back now you know when you get them you are not going to win but they don’t even give it too you anyway load of crap been playing here for months never even had chance to cash out anything, I play for a bit of fun really but you can’t even have fun here, do yourself a favour an play somewhere else

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I made a deposit of $500 and I played $6 every spin 8 minutes later I loss $500 and did not win 5 cents their system keeps on crashing 35 times so I lost 35 X $6 = $210 bc when it crashes you lose your bet Its impossible to win I made 4 deposits and I went 83 spins without winning a penny it is definitely the worse on line casino and they are not located in Canada and zero customer service Their play smart is buried so far deep that it took me 1.5 hour to finally find it When you make a deposit it takes 48 hours before your money gets deposit in your Casumo account but it does come out of your bank account in 2 minutes overall stay awayThey refused to provide me with my transactions record. its the worst casino that I have encountered in years Play somewhere where you might have an opportunity to winFunny how they replied to all positive reviews which is very few but they have never replied to a negative review Stay away

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They will wear you down with constant requests for info and documentation. Then never pay out your withdrawal. So very unfair that this is allowed to decent hard working people who have a gamble for some fun , Casumo will take and take deposits with no verification but to withdraw is a different matter , and you never receive it . £3000 still owed . Has caused Mental health issues .

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Would give zero stars if I could. Account locked without explanation or communication. Live chat are a waste of time just same answer that’s it’s under review. Just want my money back and to never use again. Looks like I’m going to have to get the gambling commission involved to resolve this. Crooks!

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My personal experience with casumo has been great got plenty of bonuses and free spins and have already won alot of money so I really can’t fault them withdraw was super easy and quick the live chat function was quick to respond also

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Very rarely get any win sort of win on this site. Features seems rarer than elsewhere and pay very little when they do come in. I’d had enough and just wanted to deactivate my account, these are the only ones I’ve known where you have to speak to customer care to do so. Needs investigation, I’m sending a report the gambling commission, I just don’t feel this is right.

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Absolute rubbish, Received a Email stating a ‘£5 Fee would be added if I didn’t log in’ Just another dirty tactic to get you playing again,

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Every deposit I made on my statement its says eBay, or bammbo trading I never won anything so who the hell is getting my money

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Casumo have already managed to take this review down once before claiming it was fake but I can assure you it is not. Sad to say the negative reviews are all correct and it’s disappointing I didn’t come across them sooner. I have a feeling that the positive reviews are all bought and paid for as they are a little too positive for an online casino….After signing up and being verified I then went on to place a winning bet.Upon trying to withdraw the funds I discovered that my account had been locked for withdrawals due to ‘verification’ – but when I check what needed verifying I get the answer that I am already fully verified.After raising this with live chat they initially said this was just a standard verification check on my account – 3 days later still the same. Then it was another unspecified team looking into the account and they couldn’t give me any further details. Then they locked my account, including the money that was in there, and became unresponsive.I have filed a police report this afternoon for theft and will be proceeding with the resolver or Ecogra. What a pain and just please avoid this terrible company.Casumo responded to this once before saying how seriously they take verification process. I was already verified when I placed the bet and after it won they suddenly decided that my passport, liveness check and utility bill were not good enough anymore and I had to upload them all again. This isn’t ‘doing their duty’, it is just abusing the verification system which was set up to try and help people gamble more safely, not to let disgraceful gambling companies steal their customers money.

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I signed up to Casumo after receiving numerous promotions on Facebook for the start of the football season. I was verified immediately but I committed the cardinal sin of winning! After trying to withdraw the funds I won, Casumo then sent me three further requests for verification, including a liveness check – all of which I passed. Clearly they weren’t happy with this and so paused my withdrawal, then reversed it and banned me – confiscating my funds.I cannot believe a betting company can get away with drawing people in for a promotion and then banning them, or taking away their money because they didn’t like the outcome. I can’t ask for my money bet when I lose a bet and this can’t be the case for a gambling company either.I am still struggling to get a proper response over 1 month later and it is still being reviewed by the complaints team.It looks like they are in full damage control with numerous fake 5-star reviews. Don’t believe them – please stay away and don’t get caught out by these scammers and predators!

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These guys seriously need looking into. I might do some wirk on this tomorrow. Ive read all if these reviews and i couldn’t agree more. NO Rtp most if the time on any and if there is a win its tiny!! I see maybe some fake reviews have been added! don’t pay attn to these as they must be fake! Read the bad reviews first! Im deleting my account and contacting the international gaming commission with my evidence

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Usually have a good experience but was belittled by Ryan from customer service and he was so rude. I was given a bonus upon login which he chose not to honour and said it was an issue with the system. Such a letdown after so many good years.

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Ignore the bad reviews. This could be one of my favourite casino sites. I deposited £50 and won just over £1000 yesterday, credited my bank the same day with no verification issues. Great selection of games too.

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Disgusting incompetent company who just tell liesAlso the slots are clearly rigged as rtp is non existent. I cannot believe how bad it is, one star is even ridiculous. I’m not sure how this company is still running, please avoid, don’t waste your money here.

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Not quite sure why the bad reviews on here I’ve had a really good experience so far with casumo the customer service is excellent the slot choice is excellent everything runs smooth I’m just waiting for my pending withdrawal of £3800 from yesterday will update on here soon as I’ve received itQuick update my £3800 instantly sent into my bank today and I’ve won a further £3500 today and that’s also gone into my today by far the best casino I’ve played I highly recommend casumo well done

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Hi, I everyone, this is the honest experience from me at Casumo. My account is fully verified to begin with and been play at Casumo for a couple of years already. Cash out some small amount no problem, lost a lot more than winning tho. Yesterday somehow I won a little more than $2000 Canadian dollars, they make me go through the verification again. After go online to get help to send in my bank details and prove of payment. Everything is correct but some how it all got rejected and it come to an end that they closed my acc. This is not fair for anyone not just for me that’s why there are a lot of bad reviews.

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Cheating slot game site. They are very poor in sports and slot games.I lost only 1110000 INR in slot games without any winning.

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Absolutly rigged cant hit no features out of depositing £70 everygame was poor returns just sucked everything and gave nothing back b3came frustrating to play as it feels no matter what stake you play you will not win just stay away feom these sh*ty little fleecing bums

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Well laid out site and non glitching games but cannot win anything decent to stay there.Guys first click on the neg reviews as there is no Fakery there. I closed my account tonight and i totally feel its a good move. thanks charlie for doing that.Reason for closure poor RTP. Charlie pointed toward game developers for the Rtp but We all know the casino agency chooses specifics and works of platform economics of its own interest.

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Would give zero if I could! They are happy enough to let you deposit and gamble but if you win and try to make a withdrawl they will suddenly have a problem. My account was verified to begin with, send ID and address documents also wanted a copy of my card. Once I requested a withdrawl they locked my account and apparently undergoing security checks?? 4 weeks chasing my money and they cant answer when their check will be done or when I will have access to my money. Stay well clear! Scammers!!

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Has to be five stars. I’ve been playing slots for years trust me!! Out of all the sites I’ve tried which is over 40!! Casumo is by far the best. In terms of winning, fast payouts and respect for safer gaming. Keep up the good work Casumo. Oh yes snd I won a jackpot game which I’ve never managed on any other site. I’m writing this as I always read reviews before signing up. They are definitely a fair site

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OK, I won a bit of cash, only 20 quid and I tried to withdraw.Granted I made a typo when entering my account number and didnt realise this until 4 days passed and the withdrawal had gone through but obviously not to my account.I emailed explaining what id done (It was not the email address i registered with)They said that I need to email from the registered address so they could sort it out for me.So I did and now I have to send a bank statement showing my name and account number plaus a deposit to casumo as my 20 quid had been suspended pending.Ive been unable to get a bank statement as my online bank requires me to have a card reader to unlock restricted service.Im not happy with this company at all. sod the 20 quid, keep it and I hope you choke on the food you buy with it.Robbing so and so’sNot sure of the date it happened but was definitely in July.I wont be using this company again

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As per the truthfully bad reviews on here. You can see this site is 100 percent the worst on there. And needs looking into. I played 1000s and I kept on trying different games as the ones I like playing juat wouldn’t do a thing. I got features and lituraly only got 15 quid. That’s was the best feature I recieved. Iv lost so much and am depressed from joining this dodgy site. They make it near impossible to self exclude. Little scam they have goin on here. Hope you all avoid this one as its is 100 percent the worst of them all.

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Worst of them all. Joke of a site. So boring and unfair its unreal. I played amazing link riches. Had 6 features and was still out of profit. The game makes sure your always down. Boring features. And boring site. All games glitch. And every form of i.d needed when withdrawing. Do not play here

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So so poor, I have never known a site so difficult to verify your account. I must have sent my proof of address at least 6 times now. Asked my advisor to send my bank statement as a pdf, each time it is rejected. For some reason you can not send a screenshot as they want to see all 4 corners of your document. Literally makes no sense.

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Be careful with Casumo, they blocked my account without notice (even though they said they told me, they hadnt) they withhold my balance too which is over £100. They cant tell me how long the account is blocked for, raised a complaint, i did get a reciept on that, said i will hear in 8 weeks! Terrible firm, stay well clear!!!!

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Do not sign up to Casumo…I signed up to Casumo a few weeks ago because they had some good sports boosts and placed a few bets and now like a number of other new customers I’ve received an email to say I have violated their T&C’s and my account has been terminated/suspended and they have also confiscated all my funds.Please avoid Casumo, they’ve stole money from me and a number of other customers going by other Trust Pilot reviews.I will be making a complaint to them today to try and get my money back.

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DO NOT SIGN UP TO CASUMO AT ALL COST – YOU HAVE A WIN AND THEY WILL CONFISCATE ALL YOUR WINNINGS.I made 4 bets, all of which had a maximum stake amount. 3 of those were £5. They dont reply to your emails and tell you that you have broken terms and conditions.

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I cannot explain to you how pathetic this website is. Theyve had my CORRECT documents for 4 weeks and are yet to verify. So effectively whats happened is. They have private sensitive information sitting in their system

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Still waiting from June for the £3000 winnings? Any chance of you paying the withdrawal. Please please don’t play on this site as they will take your money but you will never receive your winnings. Even when it’s to late 😢

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Hello Crooks, Losers,Abusers and Grade A Areseholes t appears that there was an unintentional deposit of £92 made into my account approximately 12 days ago. Subsequently, I requested a withdrawal of the same amount, which led to the account being temporarily blocked.Initially, my account was verified, but unfortunately, communication from their end ceased abruptly, leaving me without any response to my inquiries. To my surprise, I recently received an email stating that the entire amount is subject to confiscation.Such crooks , cheats and abysmal bunch of losers!

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Joined after a recomendation and like others used an advertised boost on their website. my bet won so had to jump through hoops sending documentation which I did. Then 5 days waiting for withdrawl which never came to get an email saying I had broken a t and c which I have not. All winnings confiscated and also my initial deposit. In effect they have voided the bet but also taken the stake which is theft. DO NO USE this company. Stick to more mainstream sites.

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Every game you can think of. Well laid out site and the RTP is decent. Big word of warning. If you have a good win. They will close your account and do everything within their power to confiscate your funds and not pay out. Had a lil devil win that paid £2k. They asked for every bit of information they could and once I submitted them all. They had to close my account for “security” reasons. What a joke!

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Do not, I repeat DO NOT open an account with this company. They are crooks. I have had an account for a couple of weeks, placed a bet and had the timerity to win. Now my account is locked and I’m waiting for the email to say my account will be closed, as a huge number of other people are getting this at the same time

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I joined Casumo, won a bet fair and square and then tried to withdraw. Nothing happened as it was kept in Pending state. I contacted them via Live Chat and was told I needed to go through their standard verification. Fair enough. I went through the process and was promptly verified. However after 11 days my withdrawal has not happened. Despite contacting them every day for the past 4 days, they keep coming up with different cock and bull stories. Clearly they are doing everything they can to keep hold of the money I won. Don’t trust this company! They probably love you if you lose, but when you win, they are unethical.

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Only been with them a week. £100 deposited, took advantages of the bonuses, won a couple of times, then my account was closed out of the blue saying I’ve breached some of their rules. I done nothing of the sorts, I’m speechless! Now they say they will take away my winnings, bonuses and may not return my deposit! Anyone else had to get the ombudsman involved 🤔

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After placing a bet and taking advantage of an offer advertised on their website they confiscated my original deposit and the winnings! More than happy to take your money but won’t let you withdraw it. Their live chat feature promised my withdrawal was being processed and then out of nowhere they took all my money. Would strongly recommend unless you fancy giving them your money and can’t get it out!

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This site sucks! The payouts are terrible…..period! The worst I have ever experienced on ANY SITE and they all have the same slots.Ya….I understand the RNG but come on.Even the bonus payouts were DISGUSTING.I probably got 45 bonuses (True story) and they were PATHETIC9 spins with a multiplier = $0.1111 spins with a multiplier = $0.06My favourite – 17 spins with multiplier = $0.51.Largest win $9.80 out of a balance of $93.00.This is regulated? Sure, regulates not to payout anything.This site is also glitchy, too many received errors and I would get kicked mid game because it would sayI had to turn my location on even though it was on the whole time.The most funny part is when you’re down to your last dollar, this message appears and says “your funds are running low, would you like to make a deposit??LMAO…. No thank you because I’m going to self suspend myself from playing on this BS site.I’m glad they have a whole section about responsible gambling when they send you a message about depositing more money.This site is a low budget version of BETMGM.

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My first withdrawal took 85 hours despite me having already submitted proof of address and passport so not very efficient, however each time I chased this with customer service they were extremely pleasant and reassuring.Overall a good if little slow experienceI would recommend this casino👍👍

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Sad to say the negative reviews are all correct and it’s disappointing I didn’t come across them sooner. I have a feeling that the positive reviews are all bought and paid for as they are a little too positive for an online casino….After signing up and being verified I then went on to place a winning bet. Upon trying to withdraw the funds I discovered that my account had been locked for withdrawals due to ‘verification’ – but when I check what needs verifying I get the answer that I am already fully verified.After raising this with live chat they initially said this was just a standard verification check on my account – 3 days later still the same and now live chat say that it is not the verification team but another unspecified team looking into the account and they can’t give me any further details. It has been a week and they are now completely unresponsive. I have filed a police report this afternoon for theft and will be proceeding with the resolver or Ecogra. What a pain and just please avoid this terrible company.

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Been playing for a few weeks thay paused my account last night mid way through play and have kept my 30 odd quid and not replying to my emails literally fuming 😡😡

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Absolute criminalStay away please, please, please. Few weeks ago i made a deposit with etransfer. Because the account i made the transfer from differed from the previous account i had used for transfers (but still my account). I got a message right after the etransfer stating that this deposit can not be accepted and will be returned to my account in 1-2 business days. For etransfers they have autodeposit so the money goes straight into their account and i received a message saying the transfer was successfully deposited into casumos account.I waited 6-7 business days, money not returned. Customer service told me to wait longer and its normal. They said try back in a few more days. No return, i contacted customer service again. They asked me for a list if verifications and this and that… NONE of whicj were actually needed. I provided them with the very transaction into of the deposit and proof that money was autodeposited straight into their account… provided the with the only verifications they needed. When they saw the proof they all the suddennsaid their team checked and the money was not in their account and for me to contact my bank for further assisstance. I did knowing exactly what i would hear, thatvyes infact the etransfer went straightbjnto casumos account. Criminals that just try and give u the runaround asking for this and that, total bs that is meant to waste your time. SAVE YOURSELF THE MONEY AND HEADACHE, STAY FAR CLEAR OF CASUMO.And casumo, save your bs reply, you are not sorry one bit… karma’s a b…

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Absolute vile bookmarker, they accepted my verification of bank card, proof of address was ‘processing’ for months.I had a winner, they then sent an email almost instantly ‘time to get verified’ unless you verify within a certain time threaten to suspend your account in the same email.You will still be able to deposit in this time but will not be able to withdraw any funds? That is the worst statement I’ve seen from an online gambling company. To openly send that out to customers is very brave, the UK gambling commission do not take kindly to such abuse of KYC, they need reporting by all of us. They require, proof of address, bank statement, card verification and identity verification. Reluctantly, uploaded all requested, as I previously mentioned I was already partially verified and awaiting processing on the other document. Guess what? All the newly sent documents were rejected.Absolute disgrace, abusing KYC to withhold customer winnings, avoid, use this vile company at your own high risk.

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Affordability checks abusers.Affordability checks abusers.Had been using Casumo for a while, quite a nice site, competitive odds, no restrictions and regular freespins bonuses.I was impressed and thought maybe they were one of the few decent bookmakers left out there.How wrong I was. They offered me a £100 bonus on a deposit of £500. I took them up on their offer and deposited £500 no problem. (My account was fully verified).Within literally 5 minutes of depositing I received an email blackmailing me that unless I send unredacted bank statements, proof of deposits and wage slips etc etc I would not be able to withdraw any of my funds (but I could deposit a further £320 if I wanted, yeah right).Maybe they decided I wasn’t losing enough and resorted to just stealing money instead ?Casumo, please do not reply, nobody wants to listen to your lies.Criminals.

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Requested withdrawal 6 months ago . Repeatedly was in contact with Casumo by email or live chat , was ignored or fobbed of. Unfortunately our parent who was betting on this site has passed away Awful Awful site .

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Affordability checks abusers.Had been using Casumo for a while, quite a nice site, competitive odds, no restrictions and regular freespins bonuses.I was impressed and thought maybe they were one of the few decent bookmakers left out there.How wrong I was. They offered me a £100 bonus on a deposit of £500. I took them up on their offer and deposited £500 no problem. (My account was fully verified).Within literally 5 minutes of depositing I received an email blackmailing me that unless I send unredacted bank statements, proof of deposits and wage slips etc etc I would not be able to withdraw any of my funds (but I could deposit a further £320 if I wanted, yeah right).Maybe they decided I wasn’t losing enough and resorted to just stealing money instead ?Casumo, please do not reply, nobody wants to listen to your lies.Criminals.

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Really poor site with very little wins. Closed my account just constantly empty spins. Please don’t keep depositing thinking it will pay. Believe me it won’t.Please don’t reply with statistics. Your statistics were shocking when it come to my game play.Please take note of reviews. People write bad reviews for a reason.

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At the start I liked casumo, they do pay out quickly but…. Compared to other sites the rate of winning is abysmal, I have sent emails and have received bonus’s which I appreciate but I do spend a lot so I tend to feel I’ve earned them! Constant play on various games gets you no features, very little wins and a boring game session ! When are they going to figure out if you pay more, we play more. Anyway, house always wins I know .. but this is ridiculous, and the game software gets changed too so you literally can’t win or get that last point in the last row, it flys right past! If it’s seen it should be received in my opinion ! Thumbs down Casumo , sorry not sorry

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I won and I tried to withdraw £7100 the Casumo blocked my account for no reasons not honour my request for withdrawal. Instead they asked for documents which are not required by Gambling Commissioner. You can find the details atmercator (dot) direct BLOG

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