Casumo Casino Review

This site is worse than sky Vegas and that in its self says alot. No bonus round I went through 100s of spins nothing but a rip off spend your money elsewhere

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Closed my account a couple of years ago. They wouldn’t close it they just paused it. Asked to reopen it and they wanted 4 different things sent in. I understand the ID and proof of address but they also wanted my pay slip and..wait for it.. a photo of me holding my photo ID lol surprised they didn’t ask me to send a video of me dancing also. Very weird. Customer service rep was friendly and attentive on the live chat, not their fault the site has those daft rules.

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Avoid playing here. Worst of all casinos.Playing since last year never seen worse winning pay. I could understand if few people complains but this casinos got bunch of unhappy people.

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As per the last response they no exactly what happened and the lies they have fed me. I have reached out 4 days ago to the email below provided and had no response I will continue to post true posts until they deal with a priority ( there words on chat) which was raised 4 weeks ago. I’ll await there comments on here to tell me my concerns are noted and to contact them via email that they ignore . Don’t touch these lot

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Wow , I can see why previous fines have been given to the company, customer service is atrocious opened my account after previously closing with out me asking and when my complaint is questioned I’m told an email has been sent and it’s a priority full of s***

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The customer service is absolutely excellent especially one representative called Phoebe. Very courteous and helpful. Answered any queries I had regarding withdrawal. I won twice in the last few weeks and even with the public holidays it was in my bank account within a week, last one after the public holiday only two days. I love the customer service the ease of payment and withdrawal and the overall service A+++++++ in my books

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I have made multiple withdrawals previously And this time they won’t process my withdrawal because of a verification that I cannot do They say the verification is to protect there customers but if that’s the case they should not accept deposits if they cannot be paid out.Makes me wonder how much money they have sitting there from customers going through the same situation

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I am very satisfied with the customer experience i was provided with by Joanne who not only resolved my issue but also showed care and empathy. She resolved my issue in minutes and my withdrawal is being processed now. I have made maybe not 100 but dozens of withdrawals at Casumo without any issues regardless of the amount and i receivevthem almost instantly. I dont know why the overall score is not higher on this review site but from my personal exp at casumo for the last 2 years, it deserves a five star rating. Joanne as well as Miguel who handles accounts personally are fantastic.

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NEVER play here if you want safe your money!!! Gift less free spins bonus and all bonuses is small!!!.. i have Max Level and gift 5-11 free spins per 0.1-0.5eu for every full level play!!! I wish to casumo lost license in Ireland 2024!!!👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬

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Joanne ..There’s not much else to say, Joanne is a wonderful employee and should get a raise.

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Ria is the most friendliest warmest person I have ever spoken to! Hats off to you girl!

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Many many years ago used to be alright. I self excluded and after my time they didn’t wanted to reopen account again. I had to argue. Finally reopened but made my deposit limit 10£ monthly. What games you can play with that?, try few spins and wait for the next month to try play again?

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One star to much-5 stars is fair. won £900 over one month ago they asked to verify witch I’ve done every document I send is wrong or not right live chat was a waste of time avoid at all costs just flush you’re money down the toilet it’s more fun.

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Joanne has to be the most helpful and nicest person ever …

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I found myself getting really confused with navigating parts of the site, especially my funds, to my own fault.I rang the customer service and spoke to someone called Ryan. They were so helpful and patient. explained how to get to what I was looking for and even gave some helpful hints on how to navigate easier.They were so nice, even asked how my daughter was doing when I mentioned through the conversation that I had a daughter. Great customer service, especially to someone like myself who has problems with tech a lot

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Had to go onto live chat for some issues I had with my account. What a lovely experience I had! I had the pleasure of speaking with Charlie who helped with my query in a friendly and fast manner. I usually hate going on these chats when I need help but this was a positive experience all round! Well done Casumo!

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Great service from Charlie very knowledgeable and helpful

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I have been a member for over a year, and have had a few minor wins, in the last month I have made two withdrawals both of these have not showed up in my account, it shouldn’t be that hard for them to find out where the money has gone. Do the right thing casumo. Look into it and fix it.

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Gotta give a thumbs up love the games and yes yah win some yah lose some just like any other gambling site. But once your verified withdrawals are deposited back in within 3days. I’ve played on other sites but Casumo is one of my favourite sites.

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Zero stars . STAY AWAY…. Disgusting. You will get more enjoyment burning your money … Don’t waste it here

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I am all for safer gambling etc, but stop the verification process after a deposit has been accepted, it’s off putting, I immediately withdrew what I deposited as got fed up with questions that I had already answered on first deposit. Once I have funds back in my bank account will be closing account and going elsewhere.

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Been playing for awhile and all a sudden without explaination I get my account shut down and the money on my account was kept I withdrew it then it was cancelled by the casino while it was processing deposit. With a message telling me my account has been discontinued indefinitely without a reason or explaination and that my winnings and deposit will not be sent again casino is a fraud and a scam casino takes your money and shuts you down when you did nothing wrong

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Great set up easy to navigate lots of game choices

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The helpful staff, whenever Ive have a question they were very knowledgeable in regards to what I was asking about or found someone who was. I really some of the old options they used to have like locking my withdrawals. And really liked the old reel races. When the app came out you could pinch your game making you able to go deposit with out restarting the game, really wish that was still a option.

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Games are good. Payouts are good and fast. Customer service is great. Bonuses are very good. Im treated like a valued customer. I used to play a couple of gambling sites, but only play on casumo now. I have recommended casumo to some friends and they also play.

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like the assortment of games and fast payouts!!

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Fast withdrawals after a while. Biggest plus. Great offers most of the time.

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Great variety of games and regular new content

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So far Casumo Casino has been about as good as I could have hoped, site runs smooth/every game I have searched for has been there, I’ve had a few good base game hits and a few ok bonuses, The thing that has impressed me the most is twice I used the Live Chat customer service once very late and both times a lady called Phoebe instantly sorted out what I wanted too be done and made it clear that everything will be cleared up within the hour and it was so as far as talking to a real person right away and no hassle that’s a real good sign, She is differently there to help and not give you any headaches also the slot 100 spin tournaments are decent cash prizes as well. It would have been a four star review but the Customer Service pushes it up to a five, it just makes such a difference.

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THEY DO NOT GIVE YOUR WITHDRAWL I HAVE HAD A LOCKED WITHDRAWL FOR 3 WEEKS I HAVE SPOKEN TO 5 DIFFRENT HELP TEAMS AND THEY HAVE NOT HELP AT ALL DONT NOT USE THIS SITE !!!!!!!!!!!!!!!!!!

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I have been playing with casumo for so long at the same times i always loose just want to let everyone know about this casino its a scam do not register or play with them because casumo want to ROB you take your money you never guarantee win

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Without a doubt the worst gambling site I’ve ever used,avoid these comedians at all costs

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Casumo are a bunch of thieves, they steal your money and then ask you to send personal information that they have no right asking for!!!!!

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Do not join this site. They are a waste of time they will just mess you about. They let you play spend loads of money and then they freeze your account. Don’t trust these people please don’t trust them I think they’re scammers. I now believe the reviews I was playing very happily and all of a sudden my account was blocked. Keep away from these bad bad bad people

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Couple of times now £50 play at 50p spins on fishing frenzy and big bass 2 scatters over 100 times never ever get any bonus games and the most I’ve won from a spin is £2 avoid them at all cost the site is worse then sky and paddy power

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Absolutely terrible company lie to you on your promotional offers then when your meant to receive the cashback they state that on my email they sent the offer expired on the 14/11/23 yet I didn’t opt in until the 17/11/23 then say oh sorry we got the dates wrong on the email and your entitled to nothing as you didn’t play the specific game stated on that already wrong email when I stated as it’s your error is there not anything you could offer as a good will I was told no and before I could reply the lady Bella I was talking to ended the chat not a happy customer at all

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Not very good the bonuses take ages to get and when u do get one pays very little highly don’t recommend.

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Something is going on with this site. I made a withdrawel like I have many times with no problem. Only this time to be told I need to provide statements for previous deposit method????. I have never deposited on this site with any other payment method other than my paypal. Casumo how do you propose I send you something that is not there?. I have sent you my statement where I have deposited on casumo using PayPal and my paypal account details. I CANNOT email you as it keeps coming back rejected. I can’t make a complaint on resolver because you don’t have an email people are not allowed to do this????. I can’t use live chat because it is not giving me the option. I will not let this go Casumo send me my money please. You are quick enough to take my money from the deposit method I have always used. Trust pilot any advice would be much appreciated thank-youUPDATE!!! CASUMO SAYING SUCCESSFUL WITHDRAWEL YET I HAVE RECIEVED NOTHING???? CAN YOU EXPLAIN PLEASE CASUMO?

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I’m sorry but the pays are a joke here. I’m constantly playing slots that aren’t paying anything at all on the spins, and then on the rare bonuses I’m getting like 5x my stake? How is that fair. I wouldn’t mind but I’ve deposited over £500 and not had anything above 10x on blueprint games that can only pay 1000x… Definitely something fishy where the volatility is changed on these games now to absurd levels.

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Another dirty scam site spent hundreds and not a penny. The reels just spin and spin forever With no return what’s so ever. Avoid with your life trust me. Theirs no random about it its just take take. If you ask me their Ruthless and don’t care. I’m reporting them. Sick of these casinos ripping everyone off. Well its time to sort this out. 💩

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Waste of money. Don’t ever win anything, on the odd occasion you actually do get a bonus round (which is almost impossible) you’ll win £2.50 max. The slots jump after stopping when it’s winning spin. Honestly I wouldn’t bother signing up. This is by far one of the worst slots sites for winning and paying out. It’s like there rigged so you don’t win. Loss after loss after lossThis has happened on several different 🤦‍♀️ games

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Not played on here for a while. Because it robbed me blind previously.So I thought. Let’s give it another go.Honestly. This site realy does not have a win init.If your playing for fun. Go somewhere else. It’s boring and every game. Robbs you blind I mean every game.They robbed 1000s on several different games.the funny thing was I got features on all of them. And not one of them paid over a tenner. There features. Are terrible. This site needs shutting down. Be aware. Guys. There rgn number is rigged to death And ill prove it with my recorded play.

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I was hesitant to use the website due to all the bad reviews. However I can’t fault the website at all. I made two withdrawals at first which were sent to my account within a few hours. I later then won quite a large amount which I had aniexty about withdrawing because it was taking a while and I kept having to either send more documents or speak to one of the agents but it’s standard. The agents are super quick to help you solve any problems or answer any questions. I’m really glad I used casumo. People are more likely to write bad reviews than good.

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I won a reasonable amount and went to widraw. Upon this, I was asked to provides several documents about me in which I did days before the winnings. I provided everything and couldn’t find anything against me to stop me having my winning. Days went on holding the funds until i chased again and was told they will pay my winnings but you account had been permanently locked. Happy to let people deposit huge amounts but not happy when your loosing.

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Whatever you plan on spending, draw it out, walk into town and drop it on the floor. It prob will last longer laying there then any of these effin games. Pathetic sharks (most of them are but this is a special kind)

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These guys need looking into. Sign outs when winning, no features during games. No big wins. Basically theft. closing my account ! Trust the bad reviews as they are correct! Will be contacting the gaming commission!

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Have “paused” my account for security reasons for weeks and provided no opportunity to assist in getting it unlocked despite contacting several times. Will be raising a complaint to the gambling commission to get this resolved as have been left with no alternative.

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Still waiting for months and months for our £3000 . They never get back to us . Very disappointing and upsetting.

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Very good yet for deposit no any requirement for withdrawal the only want to make sure who u are to be save I am happy 😊 u should trust them 😊 I do

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They sign you out when you are winning. If you hit a streak on a table, they never fail to pull a tech difficulty. They pay out fast, but sign you out 80 times on your way to winning.

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