Betway Review

Tried to withdraw winnings on 18th of October the next day I I receive an email from customer support that it failed same card as I deposited on, Log in to my account expecting to see my winnings returned to my balance but no, it’s not there. Try “live chat” to enquire but the chat bot says withdrawal still pending and auto closes chat everytime so i can’t ask a human. It’s now the 24th of october and I’ve had no update nor received my money. Could anyone at Betway tell me where my £150 is please? My money has just disappeared

Reply

Gave this bookie a go as they had a free bet offer upto 50 on your first loss. Made the bet and lost and received nothing.Was than told its only on accumulators.I than provide a literal screenshot from there own terms which state the opposite. “PLACE A BET ON ANY MARKET” NO reference of an accumulator.I sent the screenshot on and was told there no reference of a free bet in the screenshot. It was literally the entire first paragraph. Agent clearly very undertrained and rather than acknowledge it nothing was done. Or solution offered. Maybe they should have acknowledged its clearly misprint.Also everytime I’ve tried live chat there are 40 plus people. That in itself says it all as does there 1.3 star review.

Reply

Update on my last review I got a standard email saying they were looking into it .. yup you guessed it still waiting. Does anyone know the process to make a complaint or report them ?

Reply

Still nothing and been 8 days. How hard it is to get 40 back from deposits that was took out payment method and no go in to betway account . 8 days and still not received this . Absolutely shocking.

Reply

Looking on these comments I can see I have the same issue I withdrew £40 on the 18th of October same card as I always have used .Got told my bank rejected the payment.Rang my bank no payment of issue there .After hours and hours on chat to be told different things then to be told to send in my bank statement and passport to be then told they could bank transfer it ..guess what still waiting !! I’m fed up now you wait hours for chat and they just fob you off .It’s left me with no faith in betway at all now

Reply

my account was suddenly blocked, after ordering the payment, I got verification, sent the documents, then suddenly an additional camera call, I also did it, and no information from them for over a week. I do not recommend scammers

Reply

on this page If someone wants to win something, there is no such possibility. Every time there is a loss and whether it is about Sports or about a casino, every time you lose because in a casino they do not let you win, only what you have deposited. If you succeed. And if you bet on matches, you will not be able to cancel earlier because you will have everything blocked. One of the worst sites I have ever played. I do not recommend it to anyone. Avoid this site from afar.

Reply

My username is Elberacah. There is nothing wrong with my bank and my card. Still, I have submitted all the requested documents for verification over 6 hours ago and I am currently waiting for my withdrawals to be processed today( I initiated the withdrawals 3 days ago). I trust this matter will be resolved promptly and it won’t be a case of me waiting for Godot.Once my funds are received today, I will update this review accordingly. I know you will you will contact me as soon as you’re done reviewing my account but the withdrawal has been more than 72 hours! UPDATESo, they reached out via email and told me they are still reviewing the documents I sent to them 11 hours ago. What an absolute breach of trust!The reason for delaying my withdrawal wasn’t transparently communicated to me in the first place. This is because there’s no prudent reason for the delay. They said the card I used to make deposits rejected the withdrawals which I later confirmed there’s nothing wrong with the card. I have been contacting support since the past 48 hours. They were asking me to do what they should reasonably know is impossible – updating withdrawal method of the withdrawals I have already initiated. I will keep updating this review till I receive my funds.

Reply

Please avoid like the plague , they take your money but don’t pay out , I won nearly 80 pounds with them and was told it was being held until I deposit a further 5 pounds 😡

Reply

Tried to withdraw winnings on Sunday morning, Monday I receive an email from customer support that it failed – same card as I deposited on so that’s strange. Log in to my account expecting to see my winnings returned to my balance but no, it’s not there. Try “live chat” on Tuesday to enquire but the chat bot says withdrawal still pending and auto closes chat everytime so i can’t ask a human. Could anyone at Betway tell me where my £220 is please?? Seems to have vanished!

Reply

Waited from the 16th of October which is 6 days for a refund of 2x deposits I made on 16th that got took out and not in my account I’ve emailed and no reply. Not had my money back yet . And absolutely shocking. Never had any issue with any other cassino I joined betway as seemed a good idea but not so now . Absolutely shocking 6 days for my money still not be returned !!!!

Reply

Your App is very sluggish.you need to do something about it.sometimes i even struggle to login let alone selecting teams or any bet.at first i thought it was my device until i bought a new cell phone.it is so frustrating and time consuming…sometimes you end up with bets you did take on your slip

Reply

Account name is Hilde112If I had read these reviews I wouldn’t have ever deposited to this platform. I deposited on betway and on my very first withdrawal my account was locked for no reason and I was told to submit bank statements which I did and betway never responded to me nor emailed me. Since August 16 betway locked my account and never responded. You can take all your winnings back but kindly refund me my deposited sum. This platform is fraud and must be avoided. Easy to take deposit but always out to take your money. How will betway lock a customer fund with their their deposit and winnings in it and refuse to refund their deposited sum. That is fraud. I still haven’t had a feedback for 3 months now. Betway is terrible

Reply

How is this site legal???.if I robbed you in the street took your £200 and gave you 12p in return and said congratulations. I would be in prison.Over 1000 spins and not a single bonus.that is mathematically impossible…there is no law of probability here.save your time and money and avoid these scammers.

Reply

Be careful and think twice about joining Betway.I have an ongoing concern with them, that the way it is going will never be solved.Way back in the summer, I have a nice little win on a free game. So I decided to withdraw part of this winnings. I am still waiting for it to appear, anywhere where I might be able to say that it has arrived.Customer services, is poor, if I could the rating would be lower than one star. But we cannot do -star ratings.

Reply

So I’ve made withdrawl request since the morning of October 18th , and the fund I withdrawl hasn’t been added to my account yet. Now 24 hours has elapsed and it is still in pending withdrawl; submitted stage. Never have I waited this long to receive my winnings back.

Reply

Betway stole my money. I won a few games and I’m only trying to withdrawal $1000 and they won’t give me my winnings. Do not use this sports book. They will take your money but if you win any bets they don’t pay out.

Reply

First off I never win I know it’s luck but this doesn’t happen on other sites I at least get a little win here and there. The promotions (10 free spins if you deposit £10 or more) neverrrr work! I spoke to customer service about this how I don’t seem to win I’ve tried loads of different games and different stake amounts, he basically said I was betting too low and to bet higher amount. Weird. Then I asked him to please close my account as I don’t feel like a valued customer, he told me to go away think about it and come back Monday if I still felt the same?! Surelyyyy this isn’t right! I was told I was frustrated when I was nothing but polite. I was even frustrated at all. Very strange from a betting site I have screen shots of the chat. Carol.

Reply

Most unprofessional company iv used. They openly lie to you even when you have the saved transcript to prove them wrong. They will use every possible tactic to prevent you from getting your winnings! I highly recommend you stay away from this site

Reply

Waited over 3 days for a refund that I deposited and didn’t go in my balance but took out my account and still no sign of this absolutely shocking.

Reply

I deposited Via Paypal and am trying to withdraw Via Paypal but I am unable to. I have spoken to their social media team and I am waiting for their payment team to withdraw my funds to Paypal. I will update this review to 5 stars as soon as I am paid.

Reply

Account: Vitalie801Please betway is starting to commit Fraud on customers. I am experiencing the worse thing a company can do to a customer. Since September betway has been refusing to pay me. I made 1st and 2nd deposit and withdrawals was successful. I made a 3rd deposit before I was told to send in my address verification. I sent it and was verified and was sent another link again which was jumio and I did the live passport and I did my face but the jumio could not capture my face because I am treating burns and still had bandages and plasters on my face and because of that it kept showing “could not capture face” I explained this several times but betway decided to close my account and refuse to even refund my deposited sum. They took my deposit and my winning. I requested for betway to even video call me and see my condition. But betway went ahead to close my account. I am treating burns which I got from the office on the face and neck. Please I want my money back. I want my deposited money back. I did not break any terms and conditions. I am a fire victim still recovering for christ sake

Reply

I don’t understand the negative reviews but all I can do is give my experience and the perspective I have with Betway.One of the only gambling platforms I would put my trust into, I’ve been using their live casino and sports betting for awhile now and I’ve experienced no problems. It’s gambling, when I lose, I lose. When I win, all my withdrawals have been with me the same day. I know choosing the right platform to use for gambling is important but this has worked for me and will continue to use this platform

Reply

Very bad conpany was meant to get a soin on super prixe wheel 3 weeks ago refused to give it to me even tho i qualified so asked for money back i soent on lro otion they refused that complete frauds

Reply

Don’t register here they are so bad . So I win few times good winning and now just top up balance and all dead spins already lost 4K and 0 returns . And what u think today I log in make deposit and same second they kick me out and when I try log in it’s shows I’m blacklisted and they still have my deposit . So if u blocking client account why u let me make deposit and afterIt straight away block me , fraud activity .AVOID THIS CASINO

Reply

BUNCH OF ROBBING W ⚓️ THEY SUSPEND YOUR BETS FOR NO REASON FROM CASHOUT WHEN ITS DOING WELL ????IVE HAD CASHOUTS OF 50 QUID+ THEN ALL OF A SUDDEN I CANT CASHOUT FOR THE ENTIRE REST OF MY GAMES?!STAY WELL AWAY FROM THESE ROBBING C ^NTS

Reply

After i made some won bets, they wouldnt settle them, and they even locked my account so i cant access it.I have sent them all required documents regarding my proof of address on e-mail but they don’t respond anymore. It has passed more then 1 month and still nothing. I don’t know what to do anymore.Do not use this site for betting because you don’t get money for your WON bets, and then they lock your account. They are THIEVES!!!

Reply

My account was hacked and then locked. After being a long-time player at the casino, I have to say they are pathetic. The customer service agent who helped me was terrible. He didn’t know what a green I’d book was and said my license, I’d, and temporary IDs were not valid identification. I also lost all funds in my account and was told to wait 4 weeks for assistance when I had an ID card and not I’d book. Very very poor. Pissed off. Even more than before I spoke to the “helpful 24-hour customer service”

Reply

so after my last review Betway has all of a sudden starting paying me, so ironic that after my complaint and info was requested I am was paid small amounts cause I all honesty I am afraid of playing high, let’s wait and see how long this lasts

Reply

I’m waiting for 2weeks now to get my money I do a cash send through ABSA bank but betway did not send me my 10digits I send them email but they did not respond an is a lot of money I win where can I report them

Reply

I’ve been using Betway Casino for 9 years. I haven’t won even a hundred bucks. If I did Id withdraw it and leave after feeling amused at my pitiful dedication and hope. I guess I felt I put enough in….maybe I’d win.

Reply

There was a technical issue on this website which meant winnings were not being reflected in players balances. Betway have confirmed that it was a problem (but allowed players to continue to play). It has now been two weeks and despite confirming that they are aware of the issue don’t seem to be bothered about pushing a resolution. All customer service can say is that the provider is looking into the problem and are attempting (??!!) to resolve it. Customer service are quite rude and dismissive.

Reply

This is the latest reply to an ongoing concern with Betway.”Let’s look into that for you — please respond to our private message.Regards,The Betway Team”I’ll let you all know when I find the private message, as at the moment it is very private. (I cannot find it)

Reply

Betway doesn’t even deserve half a star. Their slot games, especially aviator are all rigged. Controlled. Aviator is a ruse. Rather stick with spirtsbetting here. Play slots elsewhere because you’ll never win on Betway. Worse than Hollywoodbets

Reply

Worst website ever it is literally unplayable and even when it is its just a scam.

Reply

Don’t play here dead spins . In beginning give some win now all dead spins every single day I put 300-500£ nothing win all week so rubbish

Reply

If I could give Betway a minus 5 stars, I would have done that. Their support //responsible gambling teams are absolutely pathetic! I accidentally set a cool off period of 3 months on my account. I am really not too sure how I managed to do so, and neither did they send me a confirmation email to state that my account is on a cool down period of 3 months.I purchased a Betway Bucks voucher via Checkers and the credits get sent directly to your account and not a code printed on a slip that you need to enter to redeem. Betway allowed the transaction to go ahead although I am on a cool off period for 3 months, and I have contacted both support and responsible gambling teams, they were quick to respond telling me that they’re unable to open the account before the cool off period have been completed. I asked for a refund for the credits that their system allowed to go through while an account is on a cool off period for 3 months and I am not even getting any response from them at all after sending multiple emails.MY ADVICE TO EVERYONE IS TO RATHER USE HOLLYWOODBETS.Thanks for listening to me.

Reply

You can write 1 million reviews about this scamming company but it’s not gonna make any difference. They just carry on and they’re not held count. Try to query a horse racing bet last Saturday you hold on for two hours on their chat and when you try to give them the details of the bat that they say to you, what game was that? I don’t think these Muppets that they have working in a third world country Know what a horse looks like I think Putin‘s customer service is better

Reply

They are nigh on impossible to talk to,they send an email asking when one is available to take a call,then don’t bother calling. Impossible to delete old cards,been waiting over 10 months for a small withdrawal they say they sent to an old card. if I could give a minus score it would be close to triple digits,avoid this “Firm” like the plague,they are as much use as a fart in a spacesuit.

Reply

Have lost approx £12,000 with them in the last 18 mths.I am a member of GAMSTOP but foolishly I asked friends who did not gamble to open accounts which were totally and exclusively funded myself and from the same bank account and I can say without a miniscule of doubt that they knew it was me funding the accounts as it would be impossible not to (as the same bank details were used each time via apply and revolut pay) and I also know a senior bookmaker insider who has advised that I am a ‘marked man’ and perceived as a loser so they will play the game knowing I will lose everything. They and most bookmakers make 95-99% of their money from problem gamblers or death row gamblers like me.I have written to them asking them why but they just ignore me.I will leave a legacy of all these failings if it is the last thing I ever do!

Reply

Absolutely disgraceful.Made several withdrawals with them all taking over two weeks to resolve. Within these periods they continued to accept deposits.Awful bookmaker-punter relationship, a huge stain on the industry.Their customer service is pathetic as well.

Reply

Betway replies to all negative reviews here that “they will check the issue and get in touch” but they never got in touch with me nor with anyone I know facing issues with them so DO NOT BELIEVE this bs replies

Reply

I started playing and placing bets on the site, after a couple of winning bets they suddenly started writing to me that my bet exceeded the maximum allowable for this event (I could not bet on any event, and I bet 1 dollar) I decided to withdraw my money just in case – in In the end, I waited a week and yesterday it turned out that my account was blocked – why? and I don’t even know myself.I contacted support – they replied that my account was activated and everything was fine – but this is not the case. it remained blocked as it was. I want to say one thing – apparently I was scammed

Reply

I bet on City of Troy in the arc de triumph it did not run but they put lost on my betting history and kept my money live chat not helping stay away

Reply

Bunch of scammers Never received a private message Please stay away from this They never give me any welcome bonus And when you contact their customer service they start with excuses

Reply

Theft and I’ll be reporting this to police I’ve never used them or gave permission for anyone to use them yet they took 40 pounds within 4 minutes

Reply

Stay away from Betway. Its a scam. Simple as that. The gameplay is rigged. Tested to check and sure enuff it is. The idds of hitting that 4 times in a row like that ….the odds are way to great to think that wasnt rigged. More chances of honest and least with a chance gameplay at a different site. The customer service kinda sucks for Betway as well. Very impersonal so you can tell they dont have time for their oaying customers shows their level of professionalism. Stick to Japckpot or even Luxury for better odds.

Reply

I have deposited money, but it hasn’t been credited to my account, and it still hasn’t been refunded. Today is the 32nd day. All they say is “wait, wait,” and nothing else. It’s a very bad site, stay away from it!

Reply

Shocking I rang up querying about a bonus took me well over half hour to get past the name stage they couldn’t understand what I was saying. I would stay away customer service is shocking and like talking to brick wall and trust me you will have to ring them at some point. And if you are already a customer please don’t try and close your account they will but you on a list and close all your sites. STAY AWAY

Reply

I joined them last week, and was promised up to 30 pounds free bet if my acca lost and 100 free spins . First acca i had was 3 horses and a golfer , apparantly this didnt qualify as golf selections not allowed on welcome offer.since then ive had a horse acca which lost and a football acca that lost, but still no free bet or free spins. Contacted live chat, sat for 47 minutes before being connected, then promptly got cut off before anything was resolved. Will avoid from now on

Reply