Betway PLAYER REVIEWS(4612)
Afolayan Adewale
27 September 2024
Comment from ca.trustpilot.com
This betway needs to be investigated extremely fraudulent company! very worse experience with them! the worse ever, they should be rated 0% out of 100%.closed your account for unnecessary issues takes forever to reply and resolve issues. once you win forget it you wont get your money.FRAUD FRAUD FRAUD!!! No one should ever stake with this company for games its total waste of time and resources. completely uselessAfter opening an account with yourself with a verification done and approved you allowed me to deposit and have winnings almost £5,781 won. BETWAY Fraud
Sithabiso Moyo
27 September 2024
Comment from ca.trustpilot.com
My account was verified in few minutes my winnings were paid in less than 24hrs if I could give 20 stars I would..thank you Betway*******************
Tadi Tadi
26 September 2024
Comment from ca.trustpilot.com
DONT DEPOSIT AND PLAY WITH THIS FRAUDLENT COMPANY..i won 3k and tried to withdraw 500£ and they start asking for id and proof address and my acfoint was already verified ..if u win on sport they restrict your limits but never restrict on electroni roullete or slots cos they know u loose, but if u win they stop your money for 2 weeks..customer service is usless omly answer is copy pste escalting to operational team which ie usless nvere reply or ro anything just lieing they reviewing withdrawal for nearly 2 weeks.i can see from reviews they stop so many ppl from withdrawing funds..they should ask id when u deposit mny not when u win mny..if u loose they dont care if u win they need id ....
Sina Samani
25 September 2024
Comment from ca.trustpilot.com
Betway Account Reference Number : 0002186002528Betway account email : is same as this review's email Betway team, this issue can be fixed very easily by just checking my account and my response to the Betway Support teams query email and my review will be changed back to 5 stars!I had an overall great experience with betway until my last withdrawal. I usually deposit a few hundred and i play to win small and will withdraw when im up only around 50$. I missed an email from betway from a month ago saying that "We've noticed that you've recently made multiple deposits into your account, however you haven't placed any bets (or only very limited) and have requested a withdrawal to be processed for the same deposited amount" Because of this they have flagged my account and frozen my withdrawal, which makes no sense to me as I have never withdrawn the same amount deposited, my withdrawals have always been around 50$ more than what I deposited just before. I faced no technical issues, I just play to win small and avoid being greedy.
Scott Barnard
25 September 2024
Comment from ca.trustpilot.com
They restricted my account. After I qualifed for their free bet I currently lost the money due to me being unable to bet. Plus I have another £20 of free bets I am unable to use. I have tried many ways to contact them and I am unable to contact them. Worst platform in the world. Stay away from it
Hugo Pinto
24 September 2024
Comment from ca.trustpilot.com
I join today deposit more than £60 I did because they advertised deposit £10 get 125 spins no wagering Guess what no free spins When I contacted the support team they ask me for proof of address and id what a joke 🤣 When comes to get deposit nothing is required but to give 125 spins free I did join many other casinos online and nothing of this happened also they all said you don't need verification because we can check in our UK database I ask to close my account straight away They are scammers stay away.
Omer
24 September 2024
Comment from ca.trustpilot.com
Hey !! BETWAY useless stuff disrespectful stuff and arrogant staff also they r biggest thief ever seen on this gamble world !! I know playing gamble means not always win but i played 20 £ for 30 60 1 # spins on the slots guess how much and how many spins i won? Only 1 spin and 20 p !!! Thats joke !! I think worst gamble website in UK 100% worst part coming up !! Welcome offer hey everyone must be careful reading terms and conditions !! Used my revulot debit card for deposit and spent no 10 even 20 £ spent !! Should get free spins!! Guess what!! My revulot debit card excluded bank card that I won't get free spins!! Talking customer service they are ,arrogant disrespectful !! Laughing at yur face and telling yu no we can't help yu !! Yu have to spent more money!!
Iuliana Petre
24 September 2024
Comment from ca.trustpilot.com
I had a great experience with Betway . Despite the negative reviews, I found their payout process to be quick and hassle-free. My winnings were processed faster than I expected, and their customer service was responsive. Overall, I’m pleased with my experience!
Theophilus
24 September 2024
Comment from ca.trustpilot.com
My account was locked over a weeks ago with money in it and they said they were reviewing. After some weeks the betway responsible gambling messaged me stating my account have been locked for 6 months and the balance funds will be made available to me immediately. It's over 2 weeks now and they have still have refused to refund the balance in the closed account and they have refused to respond to their messages. Why is it so hard for betway to pay up. This is my money for christ sake. Pay up. Refund my money. I have been on Live Chat but to no avail and all emails not being responded to. Pay up
Abbas Mohseni
24 September 2024
Comment from ca.trustpilot.com
Hello it happened again, here is my email address; unlike u ppl my email address isn’t scum, 160 pounds= 320 spins on big bass bonanza, I ask whoever’s reading this comment go do that on somewhere else like bet365 it’s impossible that u won’t get free games under 20 pounds , Aba mohseni 1375 yahoo . Com that’s my email address if u ppl need money just kindly ask me
Gary O Sullivan
24 September 2024
Comment from ca.trustpilot.com
Honestly starting to think BETWAY has just swindled me. I’ve been waiting over 3 weeks now for my withdrawal and still nothing. Customer service is non existent Only reason I got a response(email) was by leaving a review here. Funny how BETWAY can take your deposit instantly but making a withdrawal is whole other story.
Alfred Jacobs
24 September 2024
Comment from ca.trustpilot.com
People I plead with you. If you don't like having money, than sign up with Betway. It's not a matter of you might lose. It's guaranteed. You will lose. Not because you have bad luck or a bad day. You lose because they target players accounts. The amount of money they have to pay authorities to keep operating in the country must be massive. Hollywoodbets and Betway's main objective is to bring more poverty to a nation that already has a high unemployment rate. They keep blaming it on addiction. It's not gambling if there is no chance of winning. Wake the fck up!
Pawel Kalinowski
24 September 2024
Comment from ca.trustpilot.com
I deposited $24 into my Betway account and it Disappeared and it’s impossible to get a hold of somebody on the helpline and if you talk to someone they give you round around. Not worth your time and money.
Steven Sawyers
24 September 2024
Comment from ca.trustpilot.com
Yet again I am having to chase up free bets from a Betway promotion that haven’t automatically been credited to my account (drsteve)This time I opted into the Deal of the day:70% match free bet and deposited the required amount but guess what… no free bet. (Promotion ID:1071100)I seem to have to chase this betting site up each time I am entitled to a free bet using their promotions which is annoying and simply wrong. Other sites automatically add the free bet once the deposit is made. :(
Scott Geary
23 September 2024
Comment from ca.trustpilot.com
Do not deposit here u will simply not win a penny !!! I put 250 pounds over the weekend and I have not activated any bonus at all ! I’m very surprised this site is legal u loose u loose u loose for a uk site this is the worse one by a million miles awful take take take I also was rewarded with the 125 spins for registration I literally won 95 pea 😂 honestly it’s a insult I’ve now deleted my account and I will never deposit again . If u want fun and a little Win every now and again please stay clear of Betway u will not win anything here
Molika kim
23 September 2024
Comment from ca.trustpilot.com
DON'T USE THIS SCAM OF A WEBSITE.Severely disappointed with how long my withdrawal is taking. Betway is asking for verification documents THAT THEY ALREADY VERIFIED. I don't know what is going on but this site will take your money and if you win even a little bit will delay your withdrawal. The time frame for withdrawals is 24-48 hours. IT HAS BEEN OVER A WEEK FOR MINE. I have resent all the documents they have requested and still NO UPDATE. Please send me my money back and do not use this site!
Matt N
23 September 2024
Comment from ca.trustpilot.com
After a period of inactivity I received a message informing me my account was "dormant" and that I should contact customer services in order to have my balance returned to me. Naturally they make this impossible to do and have had no response for several months despite jumping through their hoops to re-re-vefify my identity.
Michael M
23 September 2024
Comment from ca.trustpilot.com
hands down the worst support I have ever encountered online. Have been trying now for 12_hours to get support without success. Just kept on a queue and then cut off. Tomorrow will try again and screen record it for my YouTube channel in case people don't believe how atrocious Betway support is! Atrocious !!Account was blocked without any prior notification or warning beforehand. Not sure why it was blocked but have just spend 5 hours waiting in a live chat queue for support and still no reply from Betway. No email or telephone contact seems to be easily found on Betway site so I am at a loss as to what I should do.I see that Betway reply to reviews here so I am hoping someone will provide me with support from here
N C
23 September 2024
Comment from ca.trustpilot.com
Been playing here for a while not but suddenly cant log in to my account (details all correct) ... go to live help for assistance, end up with a 'bot' and it prompts you to log in (if i could log in i wouldnt be asking for help logging in)!!!!! Emailed numerous times and not once have they responded. I now play with another site
J T
22 September 2024
Comment from ca.trustpilot.com
Terrible terrible terrible website, unbelievably broken and slow, withdrawals are such a hassle, the whole company just sucks cock and/or balls
Safonov Andrej
22 September 2024
Comment from ca.trustpilot.com
Rubbish when just register give me good withdrawal now spend 3k and nothing returns doggy don’t play here
Lee
22 September 2024
Comment from ca.trustpilot.com
Please be careful if you are using Betway as a new customer or an existing customer. I have over the past few months had a bad experience with Betway and I woundn't want anyone else to lose money as I did.In July I had a nice little win on the free spin game.According to Betway the payment was settled in August.We are now into September and I have check my account that I use for Betway deposits and withdrawals, I cannot find the money anywhere.Customer services is rubbish.I bet that all the superstars that they employ to advertise the site do not wait for their payments.Does anyone play the free spin game?Isn't it amazing how everyday it ends up on a bonus spin. I wish that I could put a bet on that. But then again, they probably woundn't pay out.Remember other betting sites are available.
MAXIMUM DISTORTION
22 September 2024
Comment from ca.trustpilot.com
3 DAYS IN:The withdrawal method is by default not paying out. It accepts deposits but DOES NOT accept the withdrawal process to that same card. The CHAT customer service is deactivated so there is no customer service help. The email support support @ betway.com replies with : Hi, This mailbox is no longer monitored and your email will not be responded to.For any account queries, please visit our Help page.Thanks, The Customer Support TeamFeeling absolutely terrible ATM. SCAMMED
Bgamble
22 September 2024
Comment from ca.trustpilot.com
I spent almost 7k dollars in this casino with no winnings , i completely understand its gambling , but not once was given a proper bonus
Molika kim
21 September 2024
Comment from ca.trustpilot.com
When signing up with Betway, I submitted a proof of ID and proof of Address, both of which were verified. I won some money after meeting the wager requirements of the welcome bonus and submitted a withdrawal. After 5 days I reached out to chat and they mentioned I have to send in proof of address (something that I already sent in and was verified). The representative then told me that he would not be able to confirm receipt of my documents or escalate my issue. I am not sure why I have to re-verify my account when my address was already confirmed. Very disappointed at this process, I just want my funds out. I shouldn't have to reach out to find out that I have to send in more documents. You should reach out to your customers first of all and secondly not re-verify using the same documents. Very disappointed, not sure I want to use Betway again, and others shouldn't either.Molikakimbet
Michael
21 September 2024
Comment from ca.trustpilot.com
So on the 20/9/24 at 23.48 i made a withdrawal its is now 21/9/24 at 14.21 and the money as still not gone in my bank this is a total joke any other site wjen you make a withdrawal the money is in your bank within the hour betway should not be allowed to get away with this
customer
20 September 2024
Comment from ca.trustpilot.com
Deserve half star for deleting and or not offering matches where scoring a goal has high chance. Pathetic..
Peetee Cee
20 September 2024
Comment from ca.trustpilot.com
Claims best odds guaranteed, settles at lowest price taken. Tried querying it with customer service via Live Chat, but gave up after 30 mins, as there were still 20 people ahead of me. I think that's a pretty poor show to be honest!
Maria Needham
20 September 2024
Comment from ca.trustpilot.com
Well I literally joined yesterday it said deposit and spend £10 to get 125 free spins I did this today I have won absolutely nothing in here not got the spins However I must say I changed my star rating as they have contacted me and issued my spins hope I win lol but seriously great service hope I don’t need to edit again thank you again
Tadi Tadi
19 September 2024
Comment from ca.trustpilot.com
DO NOT USE THIS COMPANY THIS IS FRAUDLENT COMPANY.. from 100£ i win 2800£ and i tried to withdraw 500£ and they stoped my money without any reason, so i contact them my self and they asked for my 3months statment with all perosnal and sesitive information which i said its impossible.all i said you need to ask it before you open account not after ppl try to withdraw their money especcialy they never asked for anything for months only after start wothdrawing wininng mny.So i said give my money back and close account.. and i so many ppl on reviews have same problem they dont ask anything while u loosing mny only when u start withdrawing money..and if u win on sport they limit u bets , but they never limit ur bets if u play rullete or slots cos its all fixed and they know u loose anyway..
Dana Swan
19 September 2024
Comment from ca.trustpilot.com
I have been waiting over 5 business days for a withdrawal, the chatbot said will receive in my bank account within 24 hrs ago, awhile ago, chatbot now has no record of withdrawal. Horrible customer service, waited hours on queue, almost a total of 10 hrs over 2 days, when I was next, froze on two occasions. Betway.ca in Canada.
yılmaz menken
19 September 2024
Comment from ca.trustpilot.com
I made a deposit, but it has not been transferred to my account. It has been 13 days, and the responses I have received from live support are merely bot-like and unsatisfactory. You keep telling me to wait, but during this time, no concrete solution has been provided. Withholding my money for 13 days is absolutely unacceptable.Moreover, you are already taking our money with your non-paying games and continue to withhold my funds. This situation is both unprofessional and entirely inadequate in terms of customer satisfaction. The issues with your deposit processes are not just mistakes; they are serious violations of customer rights.I demand an immediate resolution to this issue and a prompt refund of my money. Otherwise, I will escalate this scandalous situation to the relevant authorities, consumer rights organizations, and, if necessary, legal channels. I expect your company to take this matter seriously and take the necessary actions.
Lampros Spyrolari
19 September 2024
Comment from ca.trustpilot.com
By far the worst bookie out there. They canceled my bets for no reason once they were won while my lost bets were directly sent to the bin. On top of that, I've been waiting 2 weeks for a withdrawal, which is essentially my own money I deposited to this awful platform. Terrible customer service, it takes a proper grind to reach them out and they have no idea what's going on, one time they say we need verification documents and the next time they say just wait for 24 hours (been waiting since early September). Looks like they've gone insolvent by sponsoring major events and do not have £500 to pay me back...
Miza Rahman
19 September 2024
Comment from ca.trustpilot.com
After emailing Betway over 6 months about my winnings which they choosing not to pay now the scammers BETWAY have blocked me from using their site instead of paying out what's lawfully mine. I strongly advise no one to use BETWAY it's a scamming company and I'll be doing my best to get BETWAY shutdown just need you guys to stop using them and don't want anyone to go through what I'm going through it's causing me stress
Treasure
19 September 2024
Comment from ca.trustpilot.com
After signing up and playing some games. I noticed that they don’t give a lot of free bonuses. And I was playing for 30 minutes and not one bonus. I just got a weird vibe about this site. Came to the reviews and after reading them. I will never play on this site again! Thanks for writing these reviews and confirming my gut feeling about this site.
CitriusRod
19 September 2024
Comment from ca.trustpilot.com
I’ve deposited 500$ Thru e transfer and no balance update nothing!!!I’ve been trying to get a hold of customer support but seems that’s they are not answering people I’ve been trying to contact them all day on there and the queue goes down and gets stuck on 1-2-3 queues I don’t wanna call them a scammer company But I’m starting to have no choice My username is Yapsterrr on Betway
Sander
18 September 2024
Comment from ca.trustpilot.com
They are not letting me to make an account for "management decision". They cannot tell me why i cant make a user on their casino so this website is an SCAM! Stay away from this!!!!!
Greg mason
17 September 2024
Comment from ca.trustpilot.com
Yeah betway isn't ure best option to go buy...used to have an account with worldsportsbetting and still the best in the market...betway is quite useless...no customer service and they have bonuses which they don't give you
Safonov Andrej
17 September 2024
Comment from ca.trustpilot.com
Awesome casino don’t know why so many negative comments. Just withdraw takes a bit time overall all good .
Zelda
16 September 2024
Comment from ca.trustpilot.com
A while ago i did Betways weekly casino bonus which runs from Monday to Thursday, i got to the level of £50 cash and 200 spins earned and Betway decided to block me from receiving the promotion for "Responsible Gambling Reasons". I found it weird that after I make deposits and earn a bonus you ban me from receiving the bonus but it's still fine for me to deposit my own money and spend that. About 2 weeks after the ban was "lifted" but I still never got the rewards. tIt's a shame because betway has such a great variety of games
geoff sutton
15 September 2024
Comment from ca.trustpilot.com
i made deposits with my card and via paypal but, it will not allow me to make a withdrawal. very poor show and very disappointing.
Chandy B
15 September 2024
Comment from ca.trustpilot.com
Literally the worst site. You pay way more than you ever get back. No reward system as a chance to make your money back, little to no free spins. The only good thing is withdrawal time. Ive spent the little money I did have available trying to atleast add a little to my bank balance as im getting married in the new year but with no success.
Lee
15 September 2024
Comment from ca.trustpilot.com
Please be careful if you are a member of Betway or are thinking of joining. Way back in July 2024, I requested a withdeawal from my Betway account. After July, August and now into September, I am still waiting. But checking my Betway withdrawel account, Betway are saying that the money was paid on August the 25th. So I have checked my paypal account which is where I requested the money to be paid into. No funds from Betway. Plus a deposit that I made about the same time has also vanished. I could quote a screen from The Shawshank Redemption, but I won't.
Krissy BooFrFr
15 September 2024
Comment from ca.trustpilot.com
Betway.ca has no actual customer service and doesn’t give you your winning. Lost 880, and the worst part is I accidentally deposited 300 off that 800… so I lost my money. How are they allowed to get away with this?? How are they not shut down.
Customer
14 September 2024
Comment from ca.trustpilot.com
Registered yesterday while I am holiday..one of the worst betting sites I ever come through. Lost nearly 400 pounds which I can understand that..sometimes you lose. Now they blocked me and kept 50 pounds on my account for no reason. If you want to block my account which is fine but you should have refunded the money first. Customer service doesn't exist or hard to communicate. I have no idea how they are on top 10 sites in uk. I wouldn't recommend anyone to bet on this site. Keeping my 50 pounds for no reason? There is no difference between this site and a pickpocket thieve in Oxford street.
Brandon Clark
14 September 2024
Comment from ca.trustpilot.com
Terrible experience overall. Issues signing up, then once signed up access to the site was impossible unless on certain browsers, constant "oops there's something wrong" messages. After that I received an email saying I will no longer receive sports promotions?! Utterly pointless and useless betting service. Why would I bet with betway if there's no incentive like many other sites provide? Would not recommend
Alex Tanti Malta
14 September 2024
Comment from ca.trustpilot.com
Really scammers. Ive put a 1000euro bet on over 1.5 half time bet 1.50 i won it and they put that i played under on bet slip. Dont trust them. Jesus christ will pay these monsters
Gary O Sullivan
14 September 2024
Comment from ca.trustpilot.com
I’ve been waiting over 5 business days for my withdrawal and still nothing. The live chat bot says my withdrawal should reflect in my account in 24 hours but has been saying this for the past 3 days. I’m quite worried that I won’t receive winnings at all
Liam Moore
13 September 2024
Comment from ca.trustpilot.com
From 5 stars to 1 in a day there scammers don't rust these won 20 free spins on super wheel and instead gave me 2 pound didn't realise ended up spending my own money as though they was free spins at 2 pound chat is absolutely useless yet another poor cheating scammers
Juandre Ferreira
28 September 2024
Comment from ca.trustpilot.com
Betway has become rather stingy with their slot games. Past few days been losing money like crazy and never seem to win. Are they becoming bankrupt or something because the loss amount compared to the win is ridiculous
Betway has become rather stingy with their slot games. Past few days been losing money like crazy and never seem to win. Are they becoming bankrupt or something because the loss amount compared to the win is ridiculous