Betway Review

Unable to withdraw money despite account being verified. Unable to get onto live chat. Tried to message on Twitter but answers to questions are not allowed a none or no answer. Will take up with Ombudsman.Betway, I’m not sure where your private message is as I can’t find it anywhere. Please advise.

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Terrible way of treating customers. I have set up my own spending limit based on my afford ability. However Betway will not respect it, but imposed me their own limits without consultation which is rather annoying.

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I have been waiting over a week for a withdrawal and spent hours on the chat with no help period. Not sure if this site is legitimate anymore.

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Shocking company. Won bet, didn’t recieve the payout. Phone numbers don’t work. E mails aren’t monitored. Three hours and counting for a virtual assistant. Avoid at all costs.

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Waited over 4 hours in a queue that doesn’t ever go down my friend joined the same queue as well once you get within 5 it won’t go down anymore their customer service is a scam. I’ve got all the screenshots if anybody wants to see them. I withdrew in January and still haven’t received my money and nobody can resolve it so I’ve told them to shove it up there bum and I’ll let everyone else know how much of a scam that company is. Avoid at all costs !!! there’s so much better ones out there. All this time I’ve wasted just to get my own money I’ve gave up and letting them keep it and just deleting the app and gonna warn people to stay away at all costs absolute scam !!!!! All the reviews say the exact same thing. Then they will post on here they will be in contact but we all that’s a lie.

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Do not use or play there promtouons they are very fake especially there 4 to win horse racing game i got 4 correct so i won but refuse to pay out fake promotions terrible site

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I’ve am still waiting for my withdrawal from the grand national I’ve emails several times been in chat 4 times but give up after been 49th in the Q stopping this site to much stress

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Customer Service queue is so big it might as well not exist. Boycott

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So i have Been trying everything to get in contact with the support, but it seems like there is no support, only a random chat robot that just post random answers that has absolutely nothing to do, with What im askingGood site to Bet, easy to deposit, but nothing but problems when you want to withdraw or need support – then they dont exist

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Hey. I submit my withrawal last May 11 2024.and its says already paid Today. But until now i never recieve any payment from betway. Remember if we lose you’ve taken our money right away but if we win you have to pay us. Be fair mr Betway!

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Last night I won two bets and they were set as “voids”. Contacted customer service and after a long wait, they informed me that there was an error in the settlement and that it would be corrected by sport traders. Usually in these cases(Not the first time) it takes minutes to be adjusted but now Ive been told that there is a technical issue regarding the system that settles bets for that match and that there would be a delay and that I would receive an email when fixed and am still waiting hours later. On many occasions, Ive had bets or parlays set as losses or void when in fact they should have been set as a win. Ive had to contact customer service for that reason a multiple occasions to have results verified and reversed, which is absolutely nuts in my opinion, especially coming from a big company like Betway, whose name is featured on playing fields, team uniforms all over the world. And on top of that, at times, there can be delays of hours, days at times before you see that money rightfully come back to you. With no other betting platform, Ive had so many issues regarding bet result mistakes. I believe it is no accident that this happens so often and that customers around the world are being duped. 100% not trustworthy.

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Bwtway is a joke ,I only won a few thousands once after playing for how long now it’s like a loan I pat back ,but I’m done wasting my hard earned money

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Its been over 3 weeks and they still have not released funds. It looks like this platform is a scam and I’m escalating this with local authorities. They contacted me back and told me they released the funds. They are wrong, the transactions are showing as pending still in my account. The transaction numbers are 320462539 and 320456967. The total amounts are $1,045.65 and $1,633.93. I have sent countless emails and gone without a response and trying to get ahold of customer service takes about 6-8 hours where they just say they are not sure why these have not been sent and they are reviewing my account.

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They have done something to my account. Today it says I have no promotions! I am owed 150 free spins, £15 free bet and £10 casino bonus for all my wagering between Monday and Thursday. It says there is no free prize wheel now and it has not paid my prize wheel spin for depositing today. Customer service doesn’t exist! There is no phone number, no email address, no way to contact them other than their live chat. I was number 28 and waited 3 and a half hours to get to number 6, when I got to number 6 it stopped going down. I have no way to contact anyone! You obviously have one person recruited to cover your 100+ customer queries a day and the majority are not getting heard let alone resolved. That makes it very clear you care absolutely nothing about your customers. I don’t think I will be depositing again. It is also true what another reviewer said about withdrawing. It doesn’t let you withdraw to the deposit method you deposited from, it only lets you withdraw to the FIRST method you used to deposit which is ridiculous.

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Bad site don’t deposit on here, can’t even withdraw winnings and emailed them and they said can’t respond to my email. Disgusting. Ombudsman will be dealing with this matter.

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Reading all these negative reviews I was so scared that I wouldn’t receive my withdrawal but had no problems at all.Very fast and trustworthy site,you just need to be patient.Thankyou betway,you have made me a very happy lady!

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I would give you 5 stars and if you can answer my question at the end my next review will be all 5!You have an excellent website easy to navigate very favourable odds and you have processed bets promptly and sent funds back quickly.My one issue is i have tried to contact on Live chat over the last few days and the queue has been over 50 long or shorter but when you get to the front no agent appears.Do you have an email address?My query is Sheff Utd were relegated and I have an unsettled bet on that market do you know when this will settle.

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BEWARE OF FAKE GOOD REVIEWS I am convinced betway is paying these people or they are fake accounts. I provided what they asked for from the start, and they still delayed me. My $10000 withdrawl took 8 weeks and I just today got only $9000. I bet they’re gonna steal my $1000 for all the bad reviews I put, they deserve it and much more. They really think im gonna stay silent, the amount of reviews I will leave them guarantees they lose customers. These as****** reply once a week, they consisted asked me for the same documents and even when I sent it, it was like I sent it to the trash, they would disregard my documents and ask me to provide more. Complete nonsense, and some as******Said he provided all the documents and didn’t have a problem. That’s a 100 percent a lie, I’ve been though there verification 3 times and when I finally got a big win I had to deal with this stalling tactic. In all actuality, I had won $30,000 but because they stalled so much I ended up losing $20,000. I refused to walk out without a win and withdrew the 10 thousand and it was a nitemare, I will never use this site again.

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Never got any response from a person just automated replies. Live chat its impossible to get through over 8hrs I’ve tried with no luck. Raise a complaint and still get sent back to help page which is useless. Landline won’t answer there is literally no way to get to speak to anyone. All I want is my withdrawal put back onto the deposit method as there site won’t let me change the method even though was used to deposit on the same day. What does it actually take to get a response and solution to my problam

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Can i please get a response from you betway??? Live chat is impossible to speak to anyone butba bot. And your email address is no longer accepting emails.

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Opened an account to bet on grand national.Account has been locked since then. Live chat is over 6 hours’ wait. Terrible service and really stressing me out as an 82 year old. Give me my money back please. Username is Dottiep3

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Horrible company.After I requested a withdrawal. My account was placed under review. They requested documents and I provided them with everything they requested. After that the requested I get my husband’s income tax returns and send them. Which is ridiculous as my husband is not on their platform and has nothing to do with this. Now they blocked me and refuse to release my funds. I have emailed them several times and they still do not reply to any of my emails.

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It’s system happy to take my deposits but won’t return my winnings. It’s telling me I haven’t deposited with the method I’m trying to withdraw too which is utter nonsense as it’s the same method.My money is being held against my will

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Username:chundybee Great games but withdrawals take so long. My withdrawal has been on approved to be paid all day

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How on earth do you get in touch with customer service?? For weeks i have missed severao free bonus bets that i have earnt.Live chat is impossible to actually talk to a real person, compared to 99% of other similar sites this is by far the worse.

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I’ve been losing for years. Had a few winners in the last two years and now limited. Absolute bunch of losers. Many better alternatives out there

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yeah i try it for u guys that u dont need to , after depositing hundreds pounds u i get 400 win after first big win in half year , it not giving a single good bonus or anything at all , just big scammer site dont go play on this if u do , withdraw everything after big win and dong go back never again

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I Think the sign up bonus and rewards are Worth the money and they are worth it.I have played on Betway for a few months now. The withdrawals can take a little longer than most sites but not that much longer.. I have withdrew from them 4 or 5 Times and Have had no problems at all.. Today is my first withdrawal to PayPal as I normally withdraw to my debit card. Hopefully it will go through sooner But will keep you all updated(it is bankholliday also) :)… spoke to yakeen as my withdrawal to PayPal has not been processed yet and it’s been 12 hours. (It does say 24hours to be processed..well from 2-24 hours)Betway take 24hoirs to process it and the it can be 2-24 hours just to update and let you all know. The live chat person was helpful it said 54th in que yet I was only holding 2-3 minutes so do not let that put you off

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Upgrade to Fraud company and allow fraud to take place on bank cards, refusing to assist and consistabtly disconnecting chats and ignoring emails. I have been reviewing my bank statement for the past year and I see alot of transactions to betway that I have not authorised. It seems my card details have got into the wrong hands and various debits have appeared over the past year.My bank helped me recover some transactions in February time but have not been able to recover the remaining transactions due to late reporting. I reported this issue to betway 10 days ago. Was told their operations team would get in touch within 3 days, which has not happened.I do not have an account with betway.My bank have now placed a block on betway so that future payments are not taken from my account.I find this overall experience absolutely stressful, to find such a number of withdrawals from my bank account. I have asked to speak to a manager on live chat and the agents just disconnect the chats, as recently as this morning (speaking with Jane).This organisation do not take fraud seriously!!!I have given them the card number used. I have also provided them with my bank statements showing the transactions debited.ukmanager email address has been emailed 10 times in the last 8 days. Not one single response.Gangsters, conmen!!! Avoid!!!

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Terrible customer service can’t get through to the spending hours on the chat to be disconnected haven’t received my free bets give this site a miss. Trust pilot team 10/10 solved problem within a hour

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Sports betting is poor. Odds aren’t competitive, bet builders are never accepted and the site doesn’t track/settle bets in-play.Casino is even worse. The return on multiple games is shocking, and sessions are very one sided which kills the experience. Table limits can also be added to games randomly, so despite having £100 chips as an example, the table limit will be £10, so half the game cannot be used.General account offerings are also poor. Abysmal rewards, does not offer a NET deposit limit, and it’s almost impossible to get past the chat bot and speak to a real person when you need support.I’ve used the site for many years but it’s regressed massively. Of the ‘big name’ sites in the UK, this is arguably the worst right now. I’ll be closing my account.

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Now to start , I don’t bet often and so when I placed a bet and won 900$ I was wondering how come it took a few days to withdraw the money whereas others it took a shorter amount of time. So, I did my reasearch and saw all the never comments and I became skeptical and wary of the situation , however I’m here to say that as of right now I have nothing bad to say about this company since, I’ve withdrew money twice and received it in a timely manner. The process was smooth and there was no complications at all !

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Betway is still using a number that doesn’t exist. Also an email that doesn’t exist. Please cancel your account with this company. My mum is 82 and she is getting really stressed about it. Her username is Dottiep3

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I gamble everyday on 20 plus sites over the years.Small amounts.. but I usually play big bass games so after probably a million spins I’m pretty confident I know them well. Unlike others, (rising rewards, fishin pots of gold) it’s not hard to get the bonus round on pragmatic games even if it’s a dud However on joining Betway i just can’t get the bonus round on big bass secrets of the lake or amazon xtreme despite over 500 spins on each..I’m pretty sure they are turned off. That’s from vast experience of the game. Aside from this they didn’t honour the sign up bonus and love chat blamed me for itAlso keep getting kicked out of games with “technical errors and average want for customer service is 40 minutes so all in all not a good site for how big they are

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Absolutely atrocious. Never using them again. I made a bet for my elderly parents on there card on my account for the grand national and my dad chose the winning horse, but due to “terms and conditions” you can’t use another card to deposit on your account who knew? It’s daylight robbery. My parents are avid national fans and only make a bet once a year, but I now have to tell them they didn’t win! Shocking! I will never use Betway again and their customer service is shocking. Can’t ever get hold of them apart from hiding behind chats in which they hang up on you. It’s disgusting and I will be taking to ombudsman..

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As soon as you start winning, they reduce your betting stake. They are scammers. You always loose, they always win. SCAM!————————————In answer to your response, how about your reply my emails!

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A lot of negative comments from people but from my point of view if you provide the right details from the start for verification there isn’t an issue. I won more than I’ve deposited and the winnings I withdrawal from Betway are in my account within 48 hours. One withdrawal was $5k and the $400. So larger or smaller isn’t an issue. I rate Betway highly for service and payout. 5 stars from me, keep up the good work!

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i have just spoke to someone via live chat and i asked about my withdrawal of £2600 and i have won yesterday i was told its being processed at the end stage should get funds by Friday, then just now i have been told there charging me £950 as a chargeback now i work in a bank and fully aware of what that is, i have had no other issues with any other gambling site except this one. now there telling me the chargeback has come from bank which is impossible as i work in the bank and there is no such thing on my account. I have spoken to a family friend who works in the gaming commission

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My mum opened an account to bet on the grand national. Her account has been locked since then. Customer service via live chat is over 4 hours’ wait. Sent the verification and still locked. Worst customer service she has ever experienced. DO NOT OPEN an account with these amateurs. She can’t close the account as it is locked. Live chat said it would be unlocked once verification agreed. Over a week since these were sent. No change. This company should be closed down. It’s terrible

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I did a withdrawal of 250 from my winnings and for a very long time it was hanging indicating withdrawal and then suddenly disappeared and never reached my bank account nor was it returned to my betway account . Customer service never accessible and they don’t respond to emails . I WAS SCAMED

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My username is meshakarul. This is one of the worst betting site ever. Last week after my review they asked me to submit the documents. I did but still they have returned my money back. Literally it’s a robbery . 100 and 110 pound deposit of mine on april12 disappeared inspite of submitting all the bank statements and etc. pls everyone stay away from this people. . Betway is a SCAM. I lost 210 pounds just like that

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What happended with betway? They were by far my favorite sports book, and then all of a sudden:1) boxing disappeared from their sport offerings2) my withdrawal disappeared, haven’t received my money in weeks3) it’s impossible to get a hold of them. No phone, no email, just a live chat that will take you a minimum 5 hours to reach someone (I tried to wait a few times but who can wait that long)Seems like it has just been completely abandoned.

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Stay away from betway you will get no help!!Seems impossible to get any help what’s so ever!I can deposit money but when it comes to trying to withdraw my funds into my bank it’s not showing the card I used,I’ve been waiting for hours in the chat but I never seem to get through to anyone as the number I am in the queue doesn’t move after number 5!!!!

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The money in my account keeps disappearing and betway to say it’s somebody sharing the account with me but I don’t shaŕè and I warn people don’t use betway they betray people I0

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Been with them for over a year . Went to withdraw winnings last weekend . Now all of a sudden they need to see utility bills to verify my account . Never had an issue before , I’ve sent multiple emails with no response , I sent them my bills ( which is crazy to me , and still no response !!! I won’t play another dime with them

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Horrible company.After I requested a withdrawal. My account was placed under review. They requested documents and I provided them with everything they requested. After that the requested I get my husband’s income tax returns and send them. Which is ridiculous as my husband is not on their platform and has nothing to do with this. Now they blocked me and refuse to release my funds.

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My deposit didnt when go truI deposited in this et@payper but he didnt put to my accountHow can i get my money back.Please help

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It looks like they just take your money and NEVER withdraw your winnings!They do not have even an active email address or live chat (I spent 7 hours waiting there and ended up getting no response or help)

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UPDATE: THIS HAS NOW BEEN RESOLVED VERY QUICKLY. GREAT SUPPORT. JUST WAS POLITE AND PATIENT. FUNDS ALREADY ARRIVED IN BANK. Not had any issues until now. Withdrawal was approved. Then changed back to processing with no warning. Now unable to obtain any help to resolve this. Quite disappointing. I will of course amend this rating and review once the issue is resolved.

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Easy to deposit money but they make it as difficult as possible to withdraw it. Even sent screenshots to the Customer Support Team to show them exactly what was going wrong but they sat on their arses and did nothing. Verification Team approved my bank details to withdraw straight to my bank, and then sat on their arses and did nothing. Currently been assured that the withdrawal is finally going through. If it doesn’t there will be a fully documented complaint going to the Gambling Commission.

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