Betway Review

AWFUL customer service. I’ve been trying for days to get phone of someone about 700 in a missing deposit and I can’t get anyone. The live chat tells me to keep waiting. That was after they told me it was going to refunded but all the sudden nobody knows anymore! What a hassle!

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I made a deposit of £189 on the site it was never credited into my account. Made a deposited of £100 and only £57 was credited into my account. I was told to send in a pdf bank statement which I did since 22 August was told money will be returned now saying the banking team are reviewing it not being processed. Customer service is terrible. Spent hours on a chat bot that take hours and cuts you off most time.

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Apart from not receiving my welcome bonus, Betway are AWFUL for contacting. You can ONLY contact them via web chat, and there is always a queue, and if my mobile phone screen goes off while waiting or if I get a phone call or anything on my phone, it disconnects the caht and I have to re-join the queue again, I have tried to speak to Betway many times but I get disconnected before getting to the front of the queue. And my original issue… a very simple welcome bonus of 125 free spins on a certain game if I sign up and deposit and stake £10. What could be complicated about that? Well, it seems to be complicated to Betway as I have never received them. It looks to be that it is a tactic used by Betway (from speaking to others) where they lure customers in then purposefully do not give bonuses and make it near impossible to actually do anything about it. One last point is their withdrawal process, I have no idea why it takes them so long to even “approve” the refund before it gets to a stage for payment, which also takes several days. My suggestion – avoid Betway

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Been waiting for response with regard to my account, spent over R 200 on airtime alone, sent 4 emails with my personal info no response since 20 th August 2024

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The most dirty disgustinist company I have ever encountered.Disgusting, delusional and corrupt.Do not use BET WAY!!!!Have anyone from this company seen the bee keeper??????It’s coming!!!!!!

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F Shiteyy betway, I hope nobody use betway because I won the free jackpot on the 01/09/2024 but they erased my tickets. I wasted my time on damn bs. what hurts is that in order to get free jackpots you have to bet on Betway soccer which means you have to deposit then bet soccer and they will give you free jackpot but if you win they erase your like it was nothing so my reason to deposit is i was hoping to win these free jackpot but they robed me while watching .PEOPLE STAY AWAY FROM BETWAY THEY WILL ROB YOU DAYLIGHT

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I made free bet jackpots,it send me a message for paid out but I don’t see the balance why?

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Once again 5 days since I requested my payment from this company, am having to deal with South Africa, 🇿🇦 how disgusting is that.I won my money on the 27th of August, it’s now the 1st of September.Anyone who gambles do not use this company, it’s the worst company that I have ever encountered, it borders on abuse of clients.I have contacted the gambling commission, and I have 40000 followers on instagram and tik-tok and facebook, I will be putting everything on social media.DO NOT USE//BETWAY!!!!!!

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Poor app quality and no free bet. During playing the slots on Betway, numerous times the screen starts flickering and the app will just shut down. This has also happened when trying to put a bet on. It has quite frequently as well. Also I have spent £25 on bets as it indicates between Saturday and Friday and I have not yet received my free bet. This is the following Saturday and it clearly indicates how to achieve a free bet. I should have one today and one on Monday. The bot is terrible to try and sort these issues out and there is literally no point of contact to resolve any of these situations. Stay away from Betway!

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Just be careful if you are opening a Betway account or you already have one. I tried to with draw some of my winning over a month ago, and I am still waiting. The customer service is terrible, they have sent me emails, but do not reply to mine. The chat box is a waste of time. I have actully thought about closing my account, but I am convinced that Betway would lose the money during the transaction.

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Scamming dirty rats.rigged games that’s theirs signature sign.Rvery single game rigged.dont recommend this site and avoid at all cost.thieves and cheaters.

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The most disgusting and disgraceful company that I have never encountered.I am owed £942, that I won and after 4 days not paid, I had to send passport, 3 x utility bills, all in pdf, full name address, email address that they already had, then my Betway id, that is near impossible to find, after id sent all this , still no chance of getting my winnings, no contact, nothing, disgusting company.Absolutely shameful and abhorrent.Making me ill.

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Got a super prize wheel award and not for the first time was unable to load their Big Big Fishing Fortune game so was therefore unable to claim 32 free games This has happened on numerous occasions so I am being misled about their loyalty awardsTried to contact them but no answer via their chat botNo wonder they have terrible reviews

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I made a bet which was WON, but they are saying it’s under review and withholding to payout.It has passed now over 30 days and the bet is still not settled.And now they even locked my account so i cant access it. Do not use this site for betting because you don’t get money for your WON bets, and then they lock your account. They are THIEVES!!!

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Can not get hold of anyone,trying to withdraw my money and its stuck in processing, now for 24 hours,never known this before,always get payed straight away,can someone please tell me where my money is

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I upload voucher of 20r yesterday and I didn’t play or bet when I try to bet it show me interdiction founds

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So I had another bet in US Open tennis promotion, met all the T&Cs yet again havent been credited tthe free bet the promotion promises within 24 hours. I had to chase up last time i bet on this promotion-why do i have to keep chasing this Betting company up for their promotional rewards?

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I’m new to betway. My first withdrawal through bank transfer I clicked withdraw Tuesday 27th . Yesterday Wednesday 28th was completely processed and paid out. And today Thursday 29th the money is in my bank It was straight forward. I don’t understand why so many bad reviews. I believe people on here are addicts and very impatient people. Thanks betway for a speedy withdrawal

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I am so surprised, I placed 2 bets on today’s horse racing 14:18 Carlisle my horse finished 3rd and my bets disappeared, I tried to contact betway live chat and email can’t get through. Why my bet disappeared

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An obvious theme here, poor customer support. Against my better judgement I was tempted into the US open tennis promotion whereby a $15 bet would be awarded a $5 free bet. I read and reread the T&C as I have been caught out before by hidden small print Betway loves and I am convinced I met the T&C but over 24 hours later NO free bet. I cannot enquire about this on the company’s website as the automated Bot function does not include this promotion and of course there is no way of contacting anyone to discuss further.

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I made a withdrawal of 2580 on August 3, 2024 and only received 1790. Looking for help desk, live chat or email. There is no way i can find any of those information, tried to email where ever i can find the info online, all came back is where i contact is not in their region so no one can help .

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I signed up and deposited and had a email to say play your 125 free spins … I never got them took many attempts to talk to somebody as always got cut off . Finally did to find out because I used PayPal or Apple Pay to deposit money was the reason why I didn’t get my free spins ! Had to do it with bank card ! So asked if I deposit tomorrow with card will I receive my free spins …. Unfortunately not as I already deposited !! Spent £250 and it’s in the terms and conditions…. Seriously feel like been cheated as a DEPOSIT is a DEPOSIT ! Unbelievable… so please be warned !! Wrong on so many levels !!

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i have a problem on my withdrawal and the customer support is fked up, ill make 5star when my problem solved on them

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What a surprise!!! 99.999% of negative reviews, the rest must be betway’s family and “friends” haha.Well here’s my genuine very negative review.Been playing their free wheelspin daily game for about 2 years now ( in fact not free at all because to access to the game you need to make a deposit. Always fall on the same “prize” ( if you can call that like that).The prize is 1 free spin ( so generous Betway), if you win, which happens around 1/20 times so 5%, your winnings which rarely goes over 20p or 30p is not even cash, you need to wager it 30 times!!! Hahaha haha I mean I finally realised that was the most 2mn daily wasted moment in my life. They don’t want to give anything to customers, it’s just take take take, not to mention their 200 years old website always crashing. So I’m done with them for good.

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Just not able to give them minus stars. Trying to take a bet on a US Open match, that just does not let you bet on the winner. Really! Get a grip betway, this is pathetic. Basic requirement that does not work. Absolutely useless.Try and bet on the winner of the Kokkinakis v Tsitsipas match. Well you can’t because it is not loaded.Honestly, W-T-F next? Just useless and awful.

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I have been waiting for feedback from their agents for more than a week after my betslips were not paid out.Spoke and emailed at least 5 agents.No one comes back to me and I still without any answer?

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Betway is totall scam. There is no customer support and my withdrawal is in processing more than 12 days. This is stupid app give my $1000 back otherwise I am going to court to sue you

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The games are great but not sure about the live chat system and process of the withdrawal is taking so long I got told yesterday it would be processed today but nothing yet if I get payed my winnings I will update to 5*Jayjaffa8989

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I deposited R500 x 2 on Friday and only R500 was available on my bets.I contacted the support service and was told to wait fr 48hrs am still waiting and why should I beg fr my own money

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Left a review on here the other week about the trouble I was having withdrawing my money and that it is impossible to get in contact with any customer support!!Betway replied to my review and told me I needed to send in verification details to an email they give me… I done that and have not had any more contact from them since… my money is still pending in my account….I’ve tried to get in contact a couple of times with the live chat but it simply does not work.. get to 2 in the queue and no further even after waiting over 4 hours, I’m sure there isn’t anyone on the other end of the live chat and the queue is just people waiting and it only goes down in numbers cause people get fed up of waiting… has anyone actually ever got through on there live chat??Betway can u sort my withdrawal out immediately!!!

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I deposited money in my account yesterday and I did not bet due to network issues. Today when I log in i have nothing in my account and it’s not the first time. Be careful people 😭😭

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Horrible customer service!,I was canned of my money by edit bets I wasn’t working even though I tried to access it in a timely manner and I even tried to contact them subsequently losing on my bet

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The games are great but not sure about the live chat system and process of the withdrawal is taking so long if I get payed my winnings I will update to 5* Jayjaffa8989

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Been playing Ancient fortunes megaways for easily over 18 months, depositing maybe 20-30 at a time. I havent won ANYTHING worth withdrawing! It took me around 6 months to get into a bonus round, on a £0.40p spin and won 12 miserable pence. Tried to get a hold of someone as the play was absolutely shocking! The most I was winning if I was lucky was my stake back!! 40p!! A lot of blank spins or 4p returns, absolutely shocking. It’s like it’s set on DO NOT PAY MODE. Like there has to be some rtp!!? I find it very suspicious and down right illegal

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Please becareful, if you are thinking of signing up for a Betway account. They are bad at paying out. A deposit that I tried to put into my account has been lost. Customer service is terrible. The chat service is poor and doesn’t take you to where you need the help. Other sites are much better.

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It is some new type of fraud, nothing else. First, the company removes all possible ways to contact support.Then, I deposit money via card and Neteller. I place bets, I win. But as soon as I want to withdraw money, the system gives an error, because it seems like I did not deposit money via card or Neteller. But, I did and even now I can do it… As a result, I can only deposit, but I can’t withdraw it. The situation is deadlocked and in the complete absence of support, apparently, it is not solvable…

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3 of my withdrawal’s are stuck and support is of no help. I’ve been told to re-verify my account but the website says it has been done. To make matters worse I’ve apparently been banned completely from betting with betway and support will not provide a reason. So now I’m stuck without money. I would NEVER recommend betway to anyone, 0 help, 0 trust.

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Its not something new that On June 18.2024 many punters were complaining about betway they couldnt get access to their accounts and there were lots of withdrawals made in their accounts without their permission even me I was one of them someone used my 1K wich was left in my account worst part they got numbers and bank account Of that person who was busy using my money while I cant login my account they blocked my id ,not getting any support.they are not following rules and regulations.they keep replying with fake statements the have all the requested documents but they will keep asking me again and again later they put a blame on me saying i logged in someone’s phone with my details or else i used codes shared on facebook thats why i cant login my account.betway is nightmare

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Tashreeq Smith 0735956454I’ve been playing on betway for a few the months for the last few weeks they have been taking my money, best place to loose your money. I am aware of wager amounts pls dnt give me that. I play every night without a fail but I’ve to realise betway is a ripoff. I would like to block or close my account. And I would give that advise to anyone who wants to play on betway

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One of their subsidiaries who they endorse…jackpotcitycasino.Would give 0 stars if possible. Issues with funds to the tune of £1600. No adherence to regulation. When raised to the chat… which took 4 attempts. When trying to raise a chat they put you in a queue of like 40 people every time, takes about 90 mins to get through. That’s if it doesn’t disconnect first.Download the transcript and it’s blank. Then they said would pass to their operations team and then no response for 12 days. Meant to be a subsidiary of Betway. Seriously shocking service

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I use all the major casino sites regularly. One payment provider is “Trustly” it handles deposits and withdrawals. Unibet use the same company. I withdrew £2000 from unibet and it was in my account before the page finished loading. 888 casino uses trustly and pays out in minutes, coral uses trustly etc etc and all take a few minutes tops for the money to hit my account, Betway however… I withdrew £200 from betway and its been “processed ready for payment” for 7 hours so far. Live chat support started que position 39 finally got through to a human and its not their fault its trustly, they haven’t confirmed they’ve received the payment yet. The company that pays out in seconds on every other site… definitely one account i wont be using again after this

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I lost 40 quid on trustly deposit. Proceed with caution guys

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They are really thief.i deposited money I bet ,and after won.and they locked my money and they didn’t pay money even deposited my money.They didn’t explain reason of my locked account.

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For some reason my withdrawal is stuck. I have no idea why or what do do about it. There is no way to contact customer support. Live chat is not helpful at all and support email won’t respond.

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Opened an account deposited money. within a couple of hours they locked my account. no explanation. no contact whatsoever. I sent them my KYC material and no response. The chat line is a joke – four hours on hold and then they disconnect you. I don’t know what to do. Feels like they have stolen my money

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Just to let people know if they are panicking I have used the site a few times and withdrawn my winnings with no issues. I started the withdrawal at 8am and was in my account at 1pm both times. I’m unsure why people are complaing about not having instant withdrawals but unless it’s a UK business it’s not going to be instant and may take a few days as it says in their terms and conditions. Iv noticed alot of the very bad reviews are people who have left multiple bad reviews about the company over a few years yet they still go back and gambel on the site? If the experience is that bad maybe it’s time to ask yourselves why your continuing to deposit on a site you have so many issues with. That isn’t betways fault the definition of insanity is doing the same thing over and over and expecting a different result, then writing another bad review. Also people have to understand just because you deposit say £800 the games aren’t going to even you out the more you bet. The games are randomly generated. Like they say don’t gambel what you can’t afford to lose. The amount you bet and don’t win back isn’t the company’s fault. So yea…..I have no issues with betway. My experiences have been positive.

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I am unsure at the moment as other sites have withdrawn really quickly mine says ready to go 4 and a half hours and still nothing I can’t get a hold of anyone to help email doesn’t work either. Will update to 5* if withdrawal is successful UPDATE!! I have been paid my winnings!!!

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I bet on a football promotion ( man city v Chelsea). The promotion stated if the bet lost you will get refunded as a bonus bet but this hasn’t happened. Line others I then have had no luck with the automated bot and cannot find any other way of contacting customer service to query the promotion. At least with TAB NZ you can speak to a real person. Absolutely poor customer service and not what one would expect from a reputable company. Steven Sawyers

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Very careful with BetWay! I am Portuguese and the company is acting like an illegal casino here… no KYC, no AML for high deposits… I Will sue BetWay and already pressed Charges on the Portuguese Gambling Authority SRIJ, also reported to local newspappers.

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I made a bet which was WON, but they are saying it’s under review and withholding to payout.It has passed now over 20 days and the bet is still not settled.Do not use this site for betting because you don’t get money for your WON betts.

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