Bet365 PLAYER REVIEWS(2911)
Drew Stainer
21 June 2021
Comment from ca.trustpilot.com
I pressed cashout and then pressed confirm it was processing it then stopped and offered a lower cashout I did the same again and it did the same again so turned it of bet lost but as I cashed out and confirmed it should pay out I'm emailing them but no luck so far this kind of thing has been happening a lot to me lately
I pressed cashout and then pressed confirm it was processing it then stopped and offered a lower cashout I did the same again and it did the same again so turned it of bet lost but as I cashed out and confirmed it should pay out I'm emailing them but no luck so far this kind of thing has been happening a lot to me lately
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Kev
21 June 2021
Comment from ca.trustpilot.com
Played wrath of the deep on bet 365, each spin cost £1 4 times hit scatter, for each scatter was awarded 10 free spins, winnings from the so called bonus of 10 free spins = 1st scatter total win £1.60, 2nd scatter total win £0.80, 3rd scatter total win £2.20, 4th scatter total win £0.20 So 40 free spins and had a total accumulated win of £4.80 what a joke and have screenshot of each to prove it. So you can all make your own mind up as to whether or not these people are any good. I give 0 stars not 1.
Played wrath of the deep on bet 365, each spin cost £1
4 times hit scatter, for each scatter was awarded 10 free spins, winnings from the so called bonus of 10 free spins =
1st scatter total win £1.60,
2nd scatter total win £0.80,
3rd scatter total win £2.20,
4th scatter total win £0.20
So 40 free spins and had a total accumulated win of £4.80 what a joke and have screenshot of each to prove it.
So you can all make your own mind up as to whether or not these people are any good.
I give 0 stars not 1.
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Michael Dunne
20 June 2021
Comment from ca.trustpilot.com
During the euro 2021 football Bet365 are having a software nightmare…. Absolute rubbish…. England v Scotland could not access my bet information, could not cash out at anytime. Same for Portugal v Germany. Places one bet … it placed the same bet 3 times…. Couldn’t alter the bets, could not cash out when I wanted to and can you contact them….. not a chance…… when I did the game was over….. did I get any sympathy or help…. Not a chance …… have to look up another betting option that is reliable
During the euro 2021 football Bet365 are having a software nightmare…. Absolute rubbish…. England v Scotland could not access my bet information, could not cash out at anytime. Same for Portugal v Germany. Places one bet … it placed the same bet 3 times…. Couldn’t alter the bets, could not cash out when I wanted to and can you contact them….. not a chance…… when I did the game was over….. did I get any sympathy or help…. Not a chance …… have to look up another betting option that is reliable
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Local Audio
20 June 2021
Comment from ca.trustpilot.com
DO NOT USE. Decided to invest £100 to make use of the £100 sign-up offer, as soon as the bet had cashed my account was closed meaning I couldn't access the free bet. It's criminal the way they operate!
DO NOT USE. Decided to invest £100 to make use of the £100 sign-up offer, as soon as the bet had cashed my account was closed meaning I couldn't access the free bet. It's criminal the way they operate!
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George Driscoll
20 June 2021
Comment from ca.trustpilot.com
Awful, appalling customer service.
Awful, appalling customer service.
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alex maas
20 June 2021
Comment from ca.trustpilot.com
I had a multi bet with Bet365 and was about to cash out. And all of a sudden I was locked out of the “My Bets” section of the app. With a message saying “Sorry, this service is temporarily unavailable” therefore preventing me from cashing out my bets early. And so conveniently when the match ended, the @my bets” option was available. But unfortunately one of the games had lost so I was unable to cash out in time as planned. And lost all my money. I contacted Bet365 and all they said was, “yes we know of the technical malfunction, but we won’t be refunding you your money” . They’re essentially saying that anytime anyone has a substantial bet, they can can have a “technical issue” and block you from withdrawing your money until it’s too late. Absolutely illegal and unethical. Avoid Bet365 at all costs.
I had a multi bet with Bet365 and was about to cash out. And all of a sudden I was locked out of the “My Bets” section of the app. With a message saying “Sorry, this service is temporarily unavailable” therefore preventing me from cashing out my bets early. And so conveniently when the match ended, the @my bets” option was available. But unfortunately one of the games had lost so I was unable to cash out in time as planned. And lost all my money. I contacted Bet365 and all they said was, “yes we know of the technical malfunction, but we won’t be refunding you your money” . They’re essentially saying that anytime anyone has a substantial bet, they can can have a “technical issue” and block you from withdrawing your money until it’s too late. Absolutely illegal and unethical. Avoid Bet365 at all costs.
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Didgeboi F
20 June 2021
Comment from ca.trustpilot.com
Shocking Disgusting illegal company admitting there site goes down and stopping you from crashing out hoping your bet loses then not refunding your stake back!! Thieves!!
Shocking Disgusting illegal company admitting there site goes down and stopping you from crashing out hoping your bet loses then not refunding your stake back!! Thieves!!
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Dreddy Umut
20 June 2021
Comment from ca.trustpilot.com
Big scam mafia!! Myfunds were scammed and I have no hope in refunding them
Big scam mafia!!
Myfunds were scammed and I have no hope in refunding them
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Stuart Holt
20 June 2021
Comment from ca.trustpilot.com
Don't bother attempting to cash out with this mob, dead easy placing your bet, not so easy getting your return🙄 Garbage on cash out!😡
Don't bother attempting to cash out with this mob, dead easy placing your bet, not so easy getting your return🙄 Garbage on cash out!😡
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Atanas Shekerov
20 June 2021
Comment from ca.trustpilot.com
This company is a big scam! They take your money very fast but in live sportes the app always "crashed" when you want to make a some change or to cashing out! This a froud!
This company is a big scam! They take your money very fast but in live sportes the app always "crashed" when you want to make a some change or to cashing out! This a froud!
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Wendy Martin
20 June 2021
Comment from ca.trustpilot.com
Bets conveniently disappear when you reach a vital cash out moment. Happens daily now so absolutely an elaborate scam. How disgusting that gambling companies can get away with? CHEATS! I’ll be using another company from now on.
Bets conveniently disappear when you reach a vital cash out moment. Happens daily now so absolutely an elaborate scam. How disgusting that gambling companies can get away with? CHEATS!
I’ll be using another company from now on.
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Victor A
20 June 2021
Comment from ca.trustpilot.com
it scam , burn in hell denis
it scam , burn in hell denis
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Johno
19 June 2021
Comment from ca.trustpilot.com
Shocking. Ten minutes before the game was finished I had a decent cash out was only waiting on a corner to win the bet but thought I'd cash in anyway as I went to do it the bet dissappeard completely and then I couldn't access it again as if I never had a bet. I complained to them an the girl said it was a technical fault an that the bet would settle when the game was finished. Avoid them.
Shocking. Ten minutes before the game was finished I had a decent cash out was only waiting on a corner to win the bet but thought I'd cash in anyway as I went to do it the bet dissappeard completely and then I couldn't access it again as if I never had a bet. I complained to them an the girl said it was a technical fault an that the bet would settle when the game was finished. Avoid them.
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Andrew
19 June 2021
Comment from ca.trustpilot.com
Appalling! The cashout facility takes ages to update and then won't allow you to cashout and twice now, my bets have just disappeared mid game, 'due to a technical issue'! AVOID USING THEM, I GAVE THEM THE BENEFIT OF THE DOUBT AND THE SAME THING HAPPENED AGAIN
Appalling! The cashout facility takes ages to update and then won't allow you to cashout and twice now, my bets have just disappeared mid game, 'due to a technical issue'!
AVOID USING THEM, I GAVE THEM THE BENEFIT OF THE DOUBT AND THE SAME THING HAPPENED AGAIN
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Dan Scales
18 June 2021
Comment from ca.trustpilot.com
Their website is down some times and I once I lost 4k because I couldn’t cash out. They steal ur bet ur bet too. Try to screen shots ur import bet.
Their website is down some times and I once I lost 4k because I couldn’t cash out. They steal ur bet ur bet too. Try to screen shots ur import bet.
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billy white
18 June 2021
Comment from ca.trustpilot.com
You must avoid using bet365!!!! If you’re new to online gambling use a different site. Their app and online site do not work on a mobile!!!!! Waste of time
You must avoid using bet365!!!! If you’re new to online gambling use a different site. Their app and online site do not work on a mobile!!!!! Waste of time
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Tiger Hefner
18 June 2021
Comment from ca.trustpilot.com
This is the best gambling site hands down. People complaining they can't cash out well that's part of the game. Bet365 can remove cash out anytime they want. Other sites are worse trust me when it comes to cash out.
This is the best gambling site hands down. People complaining they can't cash out well that's part of the game. Bet365 can remove cash out anytime they want. Other sites are worse trust me when it comes to cash out.
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Norman Kelly
17 June 2021
Comment from ca.trustpilot.com
Bet 365 closed my account as they only like punters that lose so I guess the fun stopped for them Terrible Bookmaker only use them if you want to lose money as I am sure if you win your account will be closed also
Bet 365 closed my account as they only like punters that lose so I guess the fun stopped for them Terrible Bookmaker only use them if you want to lose money as I am sure if you win your account will be closed also
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Steven Otter
17 June 2021
Comment from ca.trustpilot.com
I had under 25.5 free kicks in the belgium v Denmark games and there was only 22 in total, yet they classed it as a loss. I got in touch with them and they said there was actually (home)18-9 (away).. I told them every other sport app said there was 22in total and that another bet I had, had under 26.5, so they should void that aswel. They didn't have an answer and only offered an apology and said they would give me my stake back... Complete scammers and happy to take your money, yet won't correct their mistakes.
I had under 25.5 free kicks in the belgium v Denmark games and there was only 22 in total, yet they classed it as a loss. I got in touch with them and they said there was actually (home)18-9 (away).. I told them every other sport app said there was 22in total and that another bet I had, had under 26.5, so they should void that aswel. They didn't have an answer and only offered an apology and said they would give me my stake back… Complete scammers and happy to take your money, yet won't correct their mistakes.
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Matt Parker
17 June 2021
Comment from ca.trustpilot.com
DO NOT USE Like a lot of other reviews I would give it zero stars. Twice in the last few weeks the "my bets" option has disappeared meaning I am unable to cash out. On both occasions it was part way through an accumulator that it looked like I would win. I have never known this to disappear when one of my bets is looking like losing. Judging by the amount of people ahead of me in the live chat queue I am guessing I am not the only one.
DO NOT USE
Like a lot of other reviews I would give it zero stars. Twice in the last few weeks the "my bets" option has disappeared meaning I am unable to cash out. On both occasions it was part way through an accumulator that it looked like I would win. I have never known this to disappear when one of my bets is looking like losing. Judging by the amount of people ahead of me in the live chat queue I am guessing I am not the only one.
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Jacob Vincent
16 June 2021
Comment from ca.trustpilot.com
Bet365 was a decent company until late last month and it showed me what a scam company they are. Disabled my account with over $11000 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
Bet365 was a decent company until late last month and it showed me what a scam company they are. Disabled my account with over $11000 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
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Aleksandr Trevillian
15 June 2021
Comment from ca.trustpilot.com
Disgusting betting company. Gave a free bet in the morning which i used on a ITV race. Later in the day I won a £50 ITV offer on another race and went to place my next £50 bet on the next ITV race (like i had to under the terms) only to find this next ITV race was also the race my free bet I placed earlier was on. Anyway as expected I lose my second bet (which should be refunded on the ITV race) expecting the promised £50 refund only to find they refunded me the £5 from my free bet instead!! Even though that bet was placed this morning before i even won the refund and also no Bookie ever refunds stakes on free bets, they used this as a simple oportunity to avoid redunding my £50 - Utterly shamless money grabbers bending rules to there own desire - steer well clear
Disgusting betting company. Gave a free bet in the morning which i used on a ITV race. Later in the day I won a £50 ITV offer on another race and went to place my next £50 bet on the next ITV race (like i had to under the terms) only to find this next ITV race was also the race my free bet I placed earlier was on. Anyway as expected I lose my second bet (which should be refunded on the ITV race) expecting the promised £50 refund only to find they refunded me the £5 from my free bet instead!! Even though that bet was placed this morning before i even won the refund and also no Bookie ever refunds stakes on free bets, they used this as a simple oportunity to avoid redunding my £50 – Utterly shamless money grabbers bending rules to there own desire – steer well clear
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Carl Smith
15 June 2021
Comment from ca.trustpilot.com
Absolute shambles and should be ashamed of how they treat customers, I put two bets on yesterday and on both bets no cash out was available, I spoke to customer services and asked would there be any compensation for this and the answer I got was no, cash out was correctly unavailable, this is awful customer service and considering the amount of money I’ve bet with them and there not willing to do anything is a joke! Quick enough to take the money when something goes wrong but not willing to compensate in any way shape or form!
Absolute shambles and should be ashamed of how they treat customers, I put two bets on yesterday and on both bets no cash out was available, I spoke to customer services and asked would there be any compensation for this and the answer I got was no, cash out was correctly unavailable, this is awful customer service and considering the amount of money I’ve bet with them and there not willing to do anything is a joke!
Quick enough to take the money when something goes wrong but not willing to compensate in any way shape or form!
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Mike U
14 June 2021
Comment from ca.trustpilot.com
Be careful. System had errors meaning you lose your cash out option. They don't understand when you sell a product but you lose options of that product its there fault. Meaning they benefit from the errors. I have been offered a solution which.only benefits their pocket
Be careful. System had errors meaning you lose your cash out option. They don't understand when you sell a product but you lose options of that product its there fault. Meaning they benefit from the errors. I have been offered a solution which.only benefits their pocket
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Bimpy474
14 June 2021
Comment from ca.trustpilot.com
If i could give them no stars i would. Their cash out option crashed yet again, instead of giving us our bet money back because a fundamental part of your bet is unavailable to use, they hide behind terms and conditions and refuse to refund you. A disgraceful way to treat customers, unfortunately it's rather unsurprising. The betting industry really need to address companies such as this, who show no morals whatsoever and treat their customers with utter contempt.
If i could give them no stars i would.
Their cash out option crashed yet again, instead of giving us our bet money back because a fundamental part of your bet is unavailable to use, they hide behind terms and conditions and refuse to refund you.
A disgraceful way to treat customers, unfortunately it's rather unsurprising. The betting industry really need to address companies such as this, who show no morals whatsoever and treat their customers with utter contempt.
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Kasey Willis
14 June 2021
Comment from ca.trustpilot.com
I was skeptical to join Bet365 after reading many reviews… However, I am yet to really encounter any issues with them. The odds are far better than the NZ TAB, and I’ve always received my cash outs, nothing drastic… Usually in the 3 figures. Yes sometimes there are glitches… ie you can’t see current bets or the cash out option is ‘suspended’ but this is generally because the match is near the end.. (in my case personally). Customer service team can be hard to contact and waiting times can vary but overall my experience has been fine and i will continue to do my punting through them!
I was skeptical to join Bet365 after reading many reviews… However, I am yet to really encounter any issues with them. The odds are far better than the NZ TAB, and I’ve always received my cash outs, nothing drastic… Usually in the 3 figures.
Yes sometimes there are glitches… ie you can’t see current bets or the cash out option is ‘suspended’ but this is generally because the match is near the end.. (in my case personally).
Customer service team can be hard to contact and waiting times can vary but overall my experience has been fine and i will continue to do my punting through them!
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Stephen Tilling
14 June 2021
Comment from ca.trustpilot.com
Typical fixed website. Not just me but a friend experienced the same. It pays you out at first then no matter what you do you lose lose lose. Dog racing 6 dogs I bet on 5 and the only one I didn’t bet on came in on more than one occasions. If I did odds then evens came in if I did evens odds would come in it’s just too noticeable and they say it’s fair????? My friend won £150 first time and then the same he can’t get nothing it’s not the first time I’ve noticed this pattern. My advice is if your new and you win cash out and do not play on this site again or you will definitely lose your winnings over time.
Typical fixed website. Not just me but a friend experienced the same. It pays you out at first then no matter what you do you lose lose lose. Dog racing 6 dogs I bet on 5 and the only one I didn’t bet on came in on more than one occasions. If I did odds then evens came in if I did evens odds would come in it’s just too noticeable and they say it’s fair?????
My friend won £150 first time and then the same he can’t get nothing it’s not the first time I’ve noticed this pattern. My advice is if your new and you win cash out and do not play on this site again or you will definitely lose your winnings over time.
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James Lucas
13 June 2021
Comment from ca.trustpilot.com
After a weekend of enjoying winning on Djokovic and various european football teams i thought i'd end my weekend gambling spree on Holland and Brazil to win - they did - after a few beers i put all my winnings into Brazil to score a 3rd vs Venezuela. Coincidently after placing my 'last' I was unable to view current bets or cash out bets. On this occassion I won - but given i was monitoring the match with the intention to recoup some of my investment via cash out option if needed - I'm somewhat distressed to have fallen foul of the gimmick they call cash out which can apparrently be turned on or off on a whim or by failure of their website. My opinion is if they fail to provide the service of cash out (if supported at time of taking the bet) then the bet should be returned. You're effectively betting on the stability of a dubious platform.
After a weekend of enjoying winning on Djokovic and various european football teams i thought i'd end my weekend gambling spree on Holland and Brazil to win – they did – after a few beers i put all my winnings into Brazil to score a 3rd vs Venezuela.
Coincidently after placing my 'last' I was unable to view current bets or cash out bets.
On this occassion I won – but given i was monitoring the match with the intention to recoup some of my investment via cash out option if needed – I'm somewhat distressed to have fallen foul of the gimmick they call cash out which can apparrently be turned on or off on a whim or by failure of their website.
My opinion is if they fail to provide the service of cash out (if supported at time of taking the bet) then the bet should be returned.
You're effectively betting on the stability of a dubious platform.
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Jecmeij Eheal
13 June 2021
Comment from ca.trustpilot.com
They disabled the cash out option when I was winning. It is clearly a method to prevent us from cashing out, stealing our money!! SCASM!
They disabled the cash out option when I was winning. It is clearly a method to prevent us from cashing out, stealing our money!! SCASM!
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John
13 June 2021
Comment from ca.trustpilot.com
They crash the app on purpose so you can’t cash out our view your bets , very poor customer service stay way from this scammers .
They crash the app on purpose so you can’t cash out our view your bets , very poor customer service stay way from this scammers .
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Dominic Garvin
11 June 2021
Comment from ca.trustpilot.com
The only good thing about this company is that they stream the sports events. Not the greatest user experience.
The only good thing about this company is that they stream the sports events. Not the greatest user experience.
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Mr Hayden Goucher
11 June 2021
Comment from ca.trustpilot.com
Absolutely terrible spent over £200 on rollers and won nothing hahahaha karma that’s all say steal from everyone dirty low life’s everyone stay well away
Absolutely terrible spent over £200 on rollers and won nothing hahahaha karma that’s all say steal from everyone dirty low life’s everyone stay well away
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Rhino420
10 June 2021
Comment from ca.trustpilot.com
Very suspect games , i noticed a pattern as I play low stakes deposit of £5 a day for the last 3 months each deposit has gave me gameplay of around 6 minutes sometimes less it’s just been repeat after repeat they provide zero entertainment unless u like to watch dead spins or penny wins, numerous times I would redeposit as my money went so fast just to see the exact same happen over and over, I won once when I first started playing and never win again I am down £350 on 10p bets, base game biggest wins rarely over 2x your bet or if u do got a bonus your lucky to get 5x your bet back,
Very suspect games , i noticed a pattern as I play low stakes deposit of £5 a day for the last 3 months each deposit has gave me gameplay of around 6 minutes sometimes less it’s just been repeat after repeat they provide zero entertainment unless u like to watch dead spins or penny wins, numerous times I would redeposit as my money went so fast just to see the exact same happen over and over, I won once when I first started playing and never win again I am down £350 on 10p bets, base game biggest wins rarely over 2x your bet or if u do got a bonus your lucky to get 5x your bet back,
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Rafael Martin
08 June 2021
Comment from ca.trustpilot.com
Bet365 was a decent company until late last month and it showed me what a scam company they are. Disabled my account with over $15000 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
Bet365 was a decent company until late last month and it showed me what a scam company they are. Disabled my account with over $15000 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
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Sean Gunn
07 June 2021
Comment from ca.trustpilot.com
100% scam!!!! These criminals had no problem taking money from my credit card but refuse to pay me the money I won on a golf bet. Please do not give these scam artists money. If you win a bet, THEY WILL NOT PAY YOU!!!!!! Bet 365 is a scam
100% scam!!!! These criminals had no problem taking money from my credit card but refuse to pay me the money I won on a golf bet. Please do not give these scam artists money. If you win a bet, THEY WILL NOT PAY YOU!!!!!! Bet 365 is a scam
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Kelv Cox
07 June 2021
Comment from ca.trustpilot.com
Constant contact issues, crashing, wiping placed bets for no reason, causing loses on wins I should of had. Loading times are horrendous. It's a joke really. Only a few days ago I lost out on 400/1 bet that I should of won because of Bet365's platform. I placed a bet on green in the spread bet roulette, the bet was placed and the wheel was spinning, then it crashed and sent me back to the lobby, when I logged back into the spread bet room green had landed but my bet had been wiped. Absolutely fuming as it's not the first time something like this has happened. I just feel like they're cheating people seems very convenient to me that something goes wrong when I'm set to win a substantial amount. No, offer of compensation. The thing is how on earth do you prove that you placed a winning bet if the platform is constantly having issues. Disgusting!
Constant contact issues, crashing, wiping placed bets for no reason, causing loses on wins I should of had. Loading times are horrendous. It's a joke really. Only a few days ago I lost out on 400/1 bet that I should of won because of Bet365's platform. I placed a bet on green in the spread bet roulette, the bet was placed and the wheel was spinning, then it crashed and sent me back to the lobby, when I logged back into the spread bet room green had landed but my bet had been wiped. Absolutely fuming as it's not the first time something like this has happened. I just feel like they're cheating people seems very convenient to me that something goes wrong when I'm set to win a substantial amount. No, offer of compensation. The thing is how on earth do you prove that you placed a winning bet if the platform is constantly having issues. Disgusting!
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Cesar
06 June 2021
Comment from ca.trustpilot.com
Totally can't understand, how people can bet here scam site
Totally can't understand, how people can bet here scam site
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Sean Gunn
06 June 2021
Comment from ca.trustpilot.com
Scam scam scam Do not give these scamers your money!!!! I won $1000 on a golf bet and they refuse to pay. I fought and fought. Absolute criminals
Scam scam scam Do not give these scamers your money!!!! I won $1000 on a golf bet and they refuse to pay. I fought and fought. Absolute criminals
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Jaimie Murdock
06 June 2021
Comment from ca.trustpilot.com
Do not bet thru these scammers.... They didint have a problem taking our money for a bet... But they WILL NOT pay us our $1000 that we won! Scammers!!!
Do not bet thru these scammers…. They didint have a problem taking our money for a bet… But they WILL NOT pay us our $1000 that we won! Scammers!!!
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Jung Seungmo
06 June 2021
Comment from ca.trustpilot.com
Poor poor experience. Bet365 app was showing wrong information so I enquired to find out what happened and I got a response "the bet365 app information is only a guide and I need to make sure the information is true before I make my bets" Also, the cash out option occasionally disabled (sometimes the whole game is suspended for cash out) and I queried why. Here again, the bet365 stated that cashout is not granted for the customers but only available when they can provide. While I was enquiring about those tehnical issues, they put restriction on my account and the responsible gambling team contacted me instead of the technical team. Bet365 told me that they will contact me at certain time but it has already been that I havent got their phone call. I tried to contact them twice for the delayed response but they failed to contact me at agreed times twice already. I feel bet365 is avoiding to call me. Poor poor customer service especially when the money is involved.
Poor poor experience.
Bet365 app was showing wrong information so I enquired to find out what happened and I got a response "the bet365 app information is only a guide and I need to make sure the information is true before I make my bets"
Also, the cash out option occasionally disabled (sometimes the whole game is suspended for cash out) and I queried why. Here again, the bet365 stated that cashout is not granted for the customers but only available when they can provide.
While I was enquiring about those tehnical issues, they put restriction on my account and the responsible gambling team contacted me instead of the technical team.
Bet365 told me that they will contact me at certain time but it has already been that I havent got their phone call.
I tried to contact them twice for the delayed response but they failed to contact me at agreed times twice already. I feel bet365 is avoiding to call me.
Poor poor customer service especially when the money is involved.
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Maximus_Gladiator
05 June 2021
Comment from ca.trustpilot.com
Dear friends! These companies are not good and trusted companies! Their only thought is to get the money in your pocket, especially after Covid! They've made some wins to you maybe before, just to get used to it, but whoever I've talked to in the last 6-9 months they loses and continues to lose. They even close your account one morning after losing days, under the so-called responsible gaming, but meanwhile, they put the money in their pockets! RTP rates are lies, the only way to win in their games is bonus or free spins, there is very little chance of it coming, in short, you can't win at all! For example, there are 1000-2000 spin losers here! Imagine playing with 0.20 or 1! So what will you gain in the end? Zero! To be clear, you will not find the RTP rate on these sites passing by what is stated, but if you ask, we express it with millions of spins, we compile RTP! So don't play here, win before you lose and don't become a member, unsubscribe asap!
Dear friends!
These companies are not good and trusted companies! Their only thought is to get the money in your pocket, especially after Covid! They've made some wins to you maybe before, just to get used to it, but whoever I've talked to in the last 6-9 months they loses and continues to lose.
They even close your account one morning after losing days, under the so-called responsible gaming, but meanwhile, they put the money in their pockets!
RTP rates are lies, the only way to win in their games is bonus or free spins, there is very little chance of it coming, in short, you can't win at all! For example, there are 1000-2000 spin losers here! Imagine playing with 0.20 or 1! So what will you gain in the end? Zero! To be clear, you will not find the RTP rate on these sites passing by what is stated, but if you ask, we express it with millions of spins, we compile RTP! So don't play here, win before you lose and don't become a member, unsubscribe asap!
Reply
nat
04 June 2021
Comment from ca.trustpilot.com
Have suspended my account out of the blue for no reason and are saying they can’t reverse it or give me an explanation. Absolute joke!
Have suspended my account out of the blue for no reason and are saying they can’t reverse it or give me an explanation. Absolute joke!
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ganesh oli
04 June 2021
Comment from ca.trustpilot.com
Bet365 is a very bad company. I don't understand how they can close my account without valid reason. I asked them for the reason for closing my account and they cant give any reason. Such a bad company.
Bet365 is a very bad company. I don't understand how they can close my account without valid reason. I asked them for the reason for closing my account and they cant give any reason. Such a bad company.
Reply
Gleen
02 June 2021
Comment from ca.trustpilot.com
Trash bin website, favorite option removed, almost all markets that are not in main bookies removed... betting menu, etc. is garbage... And to finish this wonderful painting, they can limit your account (close it) without any explonation and even if you lost money !!!!! (yes yes!) It used to be a good bookie 5-10 years ago, nowadays its total hell for losers, stay away...
Trash bin website, favorite option removed, almost all markets that are not in main bookies removed… betting menu, etc. is garbage…
And to finish this wonderful painting, they can limit your account (close it) without any explonation and even if you lost money !!!!! (yes yes!)
It used to be a good bookie 5-10 years ago, nowadays its total hell for losers, stay away…
Reply
Hiser
01 June 2021
Comment from ca.trustpilot.com
STAY AWAY. Fraudulent company they will take your money and say senior management is looking into it its been six month I been waiting for 3000.
STAY AWAY. Fraudulent company they will take your money and say senior management is looking into it its been six month I been waiting for 3000.
Reply
marcel zacharias
01 June 2021
Comment from ca.trustpilot.com
I will suggest you to stay away from bet365. They are unsafe and more likely leaking your personal data. After closing my account I have urgent them to delete all my personal data from their database. Richard Grice Customer Service Deputy Manager have replied to me as follow: We note your request to delete your data in accordance with your right under the GDPR. To confirm, the right to erasure is not an absolute right as it is modified and constrained by Article 17.3 of the GDPR, in this case specifically Article 17.3.b (“compliance with a legal obligation”). bet365 is primarily regulated by the British Gambling Commission in respect of its gambling operations with its customers in Great Britain. The Gambling Commission has issued guidance to all operators stating that based on its experience, all operators "should ensure that data which relates in any way to regulatory compliance should be available for a minimum period of five years after the end of a relationship with a customer.” The above is completely wrong. They do not have right to keep personal data if you close your account. They can retain the data only if your account is on investigation of crime but not when you closed your account. I will take legal actions against Richard Grice and bet365 as it is my right to be forgotten under GDPR article 17. Do not be scared if they refuse to delete your data as it is your right and you can take legal actions. You can report them to Gambling Commission and the Information Commissioner’s Office of their breach of your privacy.
I will suggest you to stay away from bet365. They are unsafe and more likely leaking your personal data.
After closing my account I have urgent them to delete all my personal data from their database.
Richard Grice Customer Service Deputy Manager have replied to me as follow:
We note your request to delete your data in accordance with your right under the GDPR. To confirm, the right to erasure is not an absolute right as it is modified and constrained by Article 17.3 of the GDPR, in this case specifically Article 17.3.b (“compliance with a legal obligation”). bet365 is primarily regulated by the British Gambling Commission in respect of its gambling operations with its customers in Great Britain. The Gambling Commission has issued guidance to all operators stating that based on its experience, all operators "should ensure that data which relates in any way to regulatory compliance should be available for a minimum period of five years after the end of a relationship with a customer.”
The above is completely wrong. They do not have right to keep personal data if you close your account. They can retain the data only if your account is on investigation of crime but not when you closed your account. I will take legal actions against Richard Grice and bet365 as it is my right to be forgotten under GDPR article 17.
Do not be scared if they refuse to delete your data as it is your right and you can take legal actions. You can report them to Gambling Commission and the Information Commissioner’s Office of their breach of your privacy.
Reply
Tomas O
01 June 2021
Comment from ca.trustpilot.com
One of the worst betting sites/apps I’ve used. Customer service are a joke. They make claiming your joining offers, very tricky. Never mind paying your Director hundreds of millions, invest in your staff and a decent app.
One of the worst betting sites/apps I’ve used. Customer service are a joke. They make claiming your joining offers, very tricky. Never mind paying your Director hundreds of millions, invest in your staff and a decent app.
Reply
Audette Fabienne
21 June 2021
Comment from ca.trustpilot.com
STOP WASTING MONEY ON BET!! I recommend everyone to grow their crypto with /wellinvested. org/ . I have been a living witness to enjoy their services. They are fast, reliable and they pay promptly as promised. I recommend
STOP WASTING MONEY ON BET!!
I recommend everyone to grow their crypto with /wellinvested. org/ . I have been a living witness to enjoy their services. They are fast, reliable and they pay promptly as promised. I recommend