Bet365 PLAYER REVIEWS(2911)
Michael McNiffe
28 August 2022
Comment from ca.trustpilot.com
An old friend had a win ,they are refusing to pay him out and have closed his account. I've known Nick for 34 years,avoid this company like the plague unless you want to take it up the jacksie.
Kb
28 August 2022
Comment from ca.trustpilot.com
Good website but pretty bad company. They want to get all ur banking info when u want to get paid. I dont feel its safe to give all the info to another individual over the phone. U dont know who it is. They recently launched ontario website but wont let me transfer my account or funds from the original website to the canada website.
Johny Chen
27 August 2022
Comment from ca.trustpilot.com
customer service is non existent
DARREN BARNES
27 August 2022
Comment from ca.trustpilot.com
CURRENTLY UNDER INVESTIGATION BY THE U.K. GAMBLING COMMISSION FOR ILLEGAL PRACTICES.
claire brennan
27 August 2022
Comment from ca.trustpilot.com
Absolutely shocking. Opened an account and they closed it for no reason. I have money in there that I cannot withdraw. AVOID THIS COMPANY
Ed Robinson
27 August 2022
Comment from ca.trustpilot.com
1/2 way thru a match (Oz football) I was about £40 down and wanted to place a covering bet on Collingwood when they were down. Apparently then the "Trading Team" closed the market to me. Im in touch with Customer Services but they wont give a reason. (Quite strange also after they had given me a £5 free bet). As a small-time hobby customer of 10 years or more I find that arrogant/appalling. Im off.
Rik Mayall =MESSIAH
26 August 2022
Comment from ca.trustpilot.com
I have tried all the other major bookmakers and I have to say Bet 365 is consistently the best there is ?
Matt
24 August 2022
Comment from ca.trustpilot.com
Terrible service, I have a winning bet and I am still waiting for it to be settled. It has now been 6 days.I have contacted them 4 times now and being ignored.They say they can't verify the result, absolute farce of a company, would not recommend
Stephan
24 August 2022
Comment from ca.trustpilot.com
I personally do not recommend it , app keeps lagging even more after their update , there are limited options of betting in comparison to other providers !
Jo Terry
24 August 2022
Comment from ca.trustpilot.com
Bet365 don't deserve any custom they ask to many personal questions even rang me asking for my bank account details and saying the call would last about 40 minutes which is totally disgraceful and I will b taking the matter further no site should even ring or myther for such details
Lee Overton
23 August 2022
Comment from ca.trustpilot.com
Logged in to place my free bet on the Liverpool match, the free bet had disappeared. Contacted Bet365 to be told due to responsible gambling measures my account had measures introduced, meaning I no longer receive offers or promotions. Can't tell me how long for, surely if they think I am gambling irresponsibly my account should be closed. I won't be using the site again until I receive an explanation as to why this happened or the measures are lifted.
Eddie T J Naylor
23 August 2022
Comment from ca.trustpilot.com
Robbing pepole left right and center you suck fact.
Justin Stedmans
21 August 2022
Comment from ca.trustpilot.com
Absolute filth. I booked out of AJ 10th round, 1 minute left, app said not available.. and closed.. then next round i went to book out, no problem..
razorfox
20 August 2022
Comment from ca.trustpilot.com
Out of nowhere I was restricted and informed that my account was closed due to a trading decision and I'm banned for life. A customer for over 3 years, gambled the same Irish daily millions numbers every Friday with a little bit of innocent sports betting and I'm gone with little to no explanation. I'm guilty for just not losing too much money. Staked around £1800 a year and returned £1500 approx. My only other sin is probably withdrawing and depositing too frequently. Either way it's their prerogative and I have no say in the matter but customer services treated me like I was a criminal and I have been left with a bad taste in my mouth.
Krish Chatterjee
20 August 2022
Comment from ca.trustpilot.com
After seeing the negative remarks appx 87% not willing to register at this site. Mainly I was trying to bet on horse racing, but the negative remarks stopped me to enroll at Bet 365.If the management do not wish to respond towards their present customers honestly then I think no time left for Bet365 to shut down...
Bernard
18 August 2022
Comment from ca.trustpilot.com
Actively ripping off customers. Avoid like the plague. If you lose your betting ability is extended, if you win your restricted. Only allowed to play here if you lose, not a fair game at all.
Colin Jackson
17 August 2022
Comment from ca.trustpilot.com
Theyre not called bet £3.65 for nothingDear forbid the boss loses a few quid out of her tens of millions...however will she cope?
BRENDA
17 August 2022
Comment from ca.trustpilot.com
TERRIBLE SERVICE IN NJ BET 365 HORRIBLE THEY TREATED ME BAD LEXA MANAGER OR SUPERVISOR SAID SHE WILL NOT TAKE MY CALL KENDALL THE CUSTEMOR SERVICE ALSO WAS NOT HELPFUL VERY UNPROFESSIONAL I HAD TO CLOSE MY ACCOUNT IM NOT DEALING WITH RUDE PEOPLE I WILL PLAY ELSEWHERE I DO NOT RECOMEND THIS CASINO AT ALL TERRIBLE
Anon
17 August 2022
Comment from ca.trustpilot.com
Fast payouts, occasional bonuses. Great odds. No complaints. Legitimate bookie.
customer
16 August 2022
Comment from ca.trustpilot.com
Bet365 is the worse of the worse. ;(Shame on you Bet365 for not paying out your clients winning bets.As soon as you start winning they start suspending winning bets even leaving your account in a minus Negative. Dodgy call centre that never answers.Beware serial scammers operating here !!!!
Dave
16 August 2022
Comment from ca.trustpilot.com
I have had experience of a few dodgy betting sites, but I have had no problems with bet365. In fact, I would say its probably the most easy to navigate website & offers the odd £5 bet for free.
Jimmy Paparonya
16 August 2022
Comment from ca.trustpilot.com
Can't bet with them such a bad betting company if win £37 they suspend you and tell you your account is under review and they come back and tell you you are not viable for them waste of space I am surprised anybody bets with them
Mr cook
15 August 2022
Comment from ca.trustpilot.com
I placed a £3,50 treble and all 3 teams won the pay out should of been £137 odd they sent me £89 odd and told me that 1 team i picked was ment to be 4/5 and not 7/4, ,if a football team at a fixed price is placed at that price then how the hell can this be changed they appoligized and said it was suppose to be 4/5 i got £89 odd ,this site cant be trusted at all, after complaint, bet365 have decided to pay me full amount as a good will gester
Alan Fennell
14 August 2022
Comment from ca.trustpilot.com
I have had an account with Bet365 for a few years now and NEVER had any problems with payout placing bets, prices etc. On the contrary, I made a couple of errors myself and Bet365 sorted it out without any fuss whatever..So from personal experience I can't understand the negative reviews I have read..My experience has been excellent..
Paul
14 August 2022
Comment from ca.trustpilot.com
Scammers a put a bet on a horse it got withdrawn weeks before race due to dirty scope they will not pay me money a put on says settled lost im seeking legal.action scammers like all betting sites quick enough taking wont pay out
Pybus
13 August 2022
Comment from ca.trustpilot.com
Thought I'd give them a try. Can't get my head round how they're so big. App is awful. Payouts are slow. Results are woefully laggy to settle. And they're just basics/essentials for any betting platform. Can't see what the appeal is at all
paula strong
13 August 2022
Comment from ca.trustpilot.com
left bet365 for a while to stop gambling. Tried to renew but said i was banned for life. Never won much at all made a loss if anything over 15 years. They are rude unhelpful and should not be allowed to operate. Look at the feedback on here no replies at all. Really do not care about customers .do not gamble with them.
christian g
13 August 2022
Comment from ca.trustpilot.com
Garbage , making me download a tracker app that has to be on “ always allow location” , go f* ur self ,
Mark
13 August 2022
Comment from ca.trustpilot.com
Tory funding scammers avoid
S Moorhouse
13 August 2022
Comment from ca.trustpilot.com
Updated app is awful! Only shows you home teams! Like you're supposed to know all ties ????
DARREN BARNES
12 August 2022
Comment from ca.trustpilot.com
These thieves are currently under investigation by the U.K. gambling commission. AVOID AVOID. Thief monster profits are generated by dishonest and greedy tactics.
raviteja tiyya
11 August 2022
Comment from ca.trustpilot.com
If you win they will restrict your account
p strong
11 August 2022
Comment from ca.trustpilot.com
was with bet365 for many years. Took a break so closed down account as money was tight. Went to open again today and was told i was permanently excluded. I cannot believe a company that big can do this to people. Absolutely shocking please avoid this company as they are not fit for purpose. They need investigating.
Andrew Fry
11 August 2022
Comment from ca.trustpilot.com
Been an account holder for years and suddenly can't watch a race I've had a bet on. Pathetic
Mohammadreza Ghafari
11 August 2022
Comment from ca.trustpilot.com
What the f***??? I just won a hand in poker but the pot went ti another person by mistake ?♂️?♂️?♂️ Damn this scam site
Crash.UK
10 August 2022
Comment from ca.trustpilot.com
Bet of a football full time result. The team won but as I bet full time and not result, meaning after extra time, they wouldn't pay out.Complained, but with no response i closed account. Will take my business elsewhere.
boywunder
09 August 2022
Comment from ca.trustpilot.com
Terrible site, would not recommend. Decided to permanently ban me after one week of tennis betting. I had significant funds still in the account and they're saying the can't withdraw it to my credit card, when every other sports book I've used can do this. They are a bunch of scam artists. They do have good live betting so its unfortunate that they have horrific customer service and internal policies.
Ben
09 August 2022
Comment from ca.trustpilot.com
Don’t use Bet 365 App!!I used Bet 365 and would trade large amounts of money between £1-£500 each individual bet. I had won a bet which left my account with £486.10. Upon selecting a new bet I had been promoted with a value of £486.10 already set up to place bet. I had selected the value on the app with the intention to change it to £150. Before I could change the value the bet had placed and had unfortunately lost within 1-2 minutes not allowing me the time to retract my bet. If I had retracted and cashed out then I would have immediately lost around £100. This glitch in the app had happened a few times previous log but for much smaller sums of money so was less important to me. I informed Bet 365 who told me that they would not even look into this case as all bets are taken and they take no responsibility for any issues that may have resulted from this.
Ian
08 August 2022
Comment from ca.trustpilot.com
Like others, I opened an account and deposited £10 with the promise of £50 in free bets once I'd wagered the tenner. I've bet £9 on football so far with £7 of this resulting in small wins. Just seen the same email others have received in my Inbox: 'Due to the nature of your business, a decision has been made to close your account with immediate effect.' One of my bets was put on after the email was sent, so the account clearly isn't closed in terms of bets being made, just in terms of free bet offers being honoured. All I can think is that they aim to entice people in with an offer they have no intention of honouring and then hope that those same people stay on betting with them despite being scammed. What a great business model for generating new punters! Pathetic!
Average Voter
08 August 2022
Comment from ca.trustpilot.com
All was OK, but after I won around 3000$ they blocked me by imposing huge restrictions, especially ridiculously low betting limits that are making betting almost impossible.The only explanation I had was "This decision was made following careful consideration by our trading team".Sometime ago, one month before this, they asked to install an application to verify the location (as if the browser can not do this by itself). Now I even suspect that this app is also used to spy. I don't know, but I suspect.So, if you intend to win relatively important amounts of money, I don't think you will be able to. Otherwise it's OK.
customer
08 August 2022
Comment from ca.trustpilot.com
Avoid……..Bookies who cancel your account if you win! Offered £50 in credit for betting £10, but when my bet was over my account was closed ‘due to the nature of my business’. Customer service couldn’t give me any information to why! I have since requested DSAR which I’m sure they will ignore…………
Mr. Deniz Humar
07 August 2022
Comment from ca.trustpilot.com
I simply hate the fact you cun!s have only 20 second youtube ads that we can't skip.. I will personally go out of my way to stop others using you for no other than this reason.
Alex
07 August 2022
Comment from ca.trustpilot.com
What the hell is this . My bet was locked after winning one game and my second game hasn’t even started and it didn’t allow me to cash out. I contact customer service about this and they did not resolve this and just shut the live chat after not giving any support on my request.I have screenshot all evidence of my bet locking up and the customer live chat if anyone wants to see feel free…
customer
07 August 2022
Comment from ca.trustpilot.com
Anyone thinking of playing slots don't bother I have already put a review games don't play any book games in fact bet 365 you should be investigated your guaranteed odds for horses are great football bets are great but anyone looking at this review don't get sucked in to slots I promise it's very very very poor sky Vegas is the best app stay away from 365 slots ?
Miss Smith
07 August 2022
Comment from ca.trustpilot.com
Offered £50 in credit for betting £10, but when my bet was over my account was closed ‘due to the nature of my business’. Customer service couldn’t give me any information. Just took my money and ran!
Joshua Walfall
07 August 2022
Comment from ca.trustpilot.com
I got permanently banned for "incorrect details", after talking to support which took hours mind you, they informed me that I filled out something that permanently banned me with no chance of re-appeal. I'm 19 and eligible to gamble in my province so I have no clue what could've possibly led to me being suspended indefinitely.
Fil Baker
06 August 2022
Comment from ca.trustpilot.com
Ive had a seesaw relationship for years with 365 ups and downs and all within a particular sustainable bracket. However i recently won 8k on a fluke spin on another uk gambling site and since then i,m being sucked dry even on low stakes and sensible play. Yet were told its all legit. Google do gambling companies share player information with other gambling companies i.e player win/loss and you will see that they do , Its all A.I folks. Play carefully if you win Run for atleast 2 months and hopefully you maybe off the radar. Nice site though and decent games that dont throw errors all the time. I wish Panorma would do an indepth analysis to put gamblers minds at rest that all is random.
purple Bulldog
06 August 2022
Comment from ca.trustpilot.com
Opened account placed bet then got email saying account closed due to nature of business never bet with 365 placed 1 bed then get barred no explenation or reason asked them to remove my data told they won't seems shady get your bank and personal details by deception then close account and won't remove details got to be some accountability from bet365 only opened account with them as good welcome bonus and they were supposedly one of the bigger companies
Keith Boynton
06 August 2022
Comment from ca.trustpilot.com
I have had exactly the same experience. I placed my first bet today and 6 hours later they closed my account so they don't have to pay me the £50 free bet bonus. The email said it was due to the nature of my business. How do they know what my business will be after one bet ? I went on the live chat who told me as the account was closed with no option to reopen they could not give me any further information. Its like being found guilty of a crime you didnt commit without any chance to defend yourself. Surely the government watchdog on gambling needs to do something about this. PLEASE DO NOT TOUCH THIS DISGRACEFUL COMPANY


Mark Brooksbank
28 August 2022
Comment from ca.trustpilot.com
I registered with the 50 pounds free bets offer only to find that my acclunt head been frozen after the first bet was settled. Is this a scam, how can this be legal for bet365 to ack in such a manner?
I registered with the 50 pounds free bets offer only to find that my acclunt head been frozen after the first bet was settled. Is this a scam, how can this be legal for bet365 to ack in such a manner?