Bet365 PLAYER REVIEWS(2911)
Eddie T J Naylor
17 February 2024
Comment from ca.trustpilot.com
When you play a slot for 20 minutes and there is teases of a bonus but no bonus in sight awful
Michael
17 February 2024
Comment from ca.trustpilot.com
Just had my account closed with bet 365 with no explanation what so ever. Been with them for 10 years + & bet £1 bets quite regularly . They said it was a management decision. They shut my 6 horse challenge entry & 6 goal challenge entry down without me knowing if I’d won or not. Totally gutted.
Josh Vickers
16 February 2024
Comment from ca.trustpilot.com
Poor customer service that are happy to close chats without resolving your issue. Asked them to delete my account and details and was given a poor response that it's not in "bet365s rules". Shocking when it's a legal right to remove your information as per GDPR from any companies detail list. Gambling sites are a huge avoid in general but bet365 is probably one of the worst
MR RYAN JACKSON
16 February 2024
Comment from ca.trustpilot.com
Best site ive played on small bet huge wins, tried lottomart too not so good bet365 and foxy bingo does it for me, highly reccomend.
PeterJS
15 February 2024
Comment from ca.trustpilot.com
Decent withdrawal times but no loyalty whatsover.Stay away, I'm convinced they restrict your account from winning on slots. Won a bit, then about a thousand spins on multiple games and nothing, I mean nothing. No rtp etc.
David Pitman,Cornwall.uk
14 February 2024
Comment from ca.trustpilot.com
Been with bet 365 for years have footy bets 50p to £1 every week always had around £8 in the account and played the free footy games 4 or more goals and the super 6. Out of nowhere i had a email saying under there terms they will stop my free games, had rude replies stating there decision is final! My family all have accounts and bet the same or less than me are free to carry on playing. We have all now agreed to close our accounts over this big brother of betting and rude customer service.
Tony Styles
14 February 2024
Comment from ca.trustpilot.com
Tried to register online. I submitted personal details and a photo of my d.licence for verification only to find hours later that my account had been closed before it had been approved. No explanation other than a licence is not acceptable. No reason for rejection given but now Bet365 have my personal information and a photo of my licence. My ID could be at risk but they refuse to discuss the matter or provide guaranteed reassurance. I would avoid Bet365 who appear to operate a questionable process
Raquel Rodrigues
14 February 2024
Comment from ca.trustpilot.com
Run from bet365. It's like the music says " take take take it all but you never give "! Fraudulent! Doesn't matter how much you bet you aint gonna win. Tried for 1 week and didn't even get nothing back! A joke! Scam!
Paul Melo
14 February 2024
Comment from ca.trustpilot.com
I Bet on the superbown that Kansas would win. Kansas won. Guess what. They voided my bet and gave me my money back. They are scammers. Tried contacting customer service.....good luck lol
Robbie Adams
13 February 2024
Comment from ca.trustpilot.com
Signed up to the Poker app in December. Its a decent welcome bonus. Played around 30,000 hands and made a loss. You get loads of pocket pairs here but you will hardly ever make trips on the flop. The board is nearly paired every other hand. The players here are terrible. It's very frustrating you can't take their money because the software is designed to make as much rake as possible. It plays almost like a fruit machine. The virtual roulette is a joke. I cover around 14 numbers. Not one win in like over 15 spins. Overall I'm about £400 down. Would have been a lot more if my horses had not won. I won't be coming back to bet365.
margaret Pellegrine
12 February 2024
Comment from ca.trustpilot.com
Scammers should be shut down online fraud moved to Malta the home of scammers your not allowed a fair bet soccer results that don't make sense miracle results for online companies 99% of the time this is not gambling its fraud government who allow this crime.spree should be kicked out disgraceful
The Hottest Sauce Master
12 February 2024
Comment from ca.trustpilot.com
App is all over the place. Half the time the inplay time of a football match is wrong and when you look at the list of live games available (after pressing 3 dots in corner) the times are moving about all over the place. So clunky. I am.using this on a new Samsung Galaxy Ultra S24
Dean
11 February 2024
Comment from ca.trustpilot.com
After previously rating bet 365 5 stars. I take it back. Firstly I don't know what has changed but its gone right down hill.I played slots today. And got features on every game I played and all of them was like 1 pound to 8 pound.I'm playing hundreds of pounds. And your features. Are bare minimum.I never used to have this problem on this site. Iv always lost. On here. But it used to be fun. Now it has turned in to a big thief like coral. And ladbrokes.Shame realy as I used to like it.
john
10 February 2024
Comment from ca.trustpilot.com
Reviews say it all so i wil keep this short They will never reply back as they know its all just a bot controlled system at bet365 even there slots are controlled Under performing slots with bad rtp been tested and proven by myself that you will only ever hit 1 or 0 bonus rounds on slots . If you get a slot feature bonus round its the same pay out of 50 x or less then you will never hit another the same day this has been tested over a year of playing to the same outcome ? if its a random number generated system then how it is you just keep getting the same game play is just unreal . Send them a message through there website 4 weeks ago to not a responce 365 is a thing of the past and am sure it will not be a thing of the future they can not even respond to anyone on here ? If it was my buisness i would defend it and reply to all ? something to hide here
Stephen
10 February 2024
Comment from ca.trustpilot.com
Didnt even realise bet365 had stopped best odds the day before, this was what set them apart from the rest but now they are the same and have lost their edge on the competition, i read recently how many millions bonus their ceo got but obdviously greedy and needs to justify more so has to get it from somewhere!! Even if its to the detriment of the company
J mccarroll
10 February 2024
Comment from ca.trustpilot.com
Recently opened an account with bet 365 lots of games and a good sports site, on my first visit I won £100 on the slots withdrawal no problem and very quick since then lost a few bob on the slots which I accept that is the chance you take as a gambler but what I will say is don’t expect to see the feature on there games anytime soon as you may rarely see one. The other feature of this site is it is like big brother is watching you receive through online messaging ensuring you realise how much you are playing like all gambling sites, tick box excercise? I do except that some people are addicted to gambling, but they tar us all with the same brush, sad in this day but unfortunately that is the way big brother is going. It is also disappointing to note that bet 365 does not respond to punters on this site, thought as a company they would be better than that.Finally I would say to all gambling sites give us back the right to choose what we do do without being a nanny state.
Stephen George
09 February 2024
Comment from ca.trustpilot.com
Used to be 5 stars and the best around, Back around 2007 for many years onwards this was hands down undisputedly the best.There is no such thing as customer service here and they will use the T and Cs to get out of everything where possible. Positives are horse race, BOG and lucky are good (double odds one winner) Some sports offers such as early pay-out are a plus but overall there are better and more reliable betting sites available and unless absolutely necessary I would avoid.
Robert Wilson
08 February 2024
Comment from ca.trustpilot.com
At first, everything was fine (apart from the fact that their app is atrocious and it never remembers my log in).Then I started winning some bets, and promptly got blocked. Apparently, betting is only allowed to go one way with this company.
Philip Maguire
06 February 2024
Comment from ca.trustpilot.com
Tried to open account and make a deposit. Got the error code SD01. Started a live chat with an agent. They promptly said that a management decision is that I am not allowed to deposit. Got an email a couple of days later saying that my account is being closed “due to the nature of my business”. My business was attempting to open an account and make a deposit, using their offer. As for my day to day business I work in a warehouse. Very odd, and very disappointing attitude towards potential customers.
Alex
06 February 2024
Comment from ca.trustpilot.com
This is a joke. Took my deposit on two separate occasions. Using different bank accounts and methods (Apple Pay & Debit Card). Took the money out of my bank account and not put it on my Bet365 account/ neither reversed it back to my bank. Stop taking peoples hard earned money.After communicating with somebody at Bet365 via their customer chat support (which is absolutely no use at all btw. Absolutely useless). The only thing they communicated was that it was all my banks fault. After going back to both Monzo and Starling they have both informed me and confirmed that Bet365 have received the money and on both occasions have not processed back to my accounts.Anybody got any legal advice because I am happy to take this all the way!No customer support what so ever!Absolute joke of a company.
CLIFFTON RODRIGUES
06 February 2024
Comment from ca.trustpilot.com
As my withdrawal haven't arrived since 3 working days I tried to MSG informing that I have not received my withdrawal yet.they say the fund has been left form bet365band is probably with your bank for process,I contacted my bank through live chat and they said we don't have any such transactions yet and also advised we don't keep any transaction pending or delaySo I informed bet365 that my bank didn't receive any such transfer yet ,bet365 says I have to wait 10 more working days to receive my withdrawal ,total 13 days now,I only say this is the worst betting site I ever seen,I highly recommend live betscore bet app ,the fastest withdrawal bet site,I receive withdrawal within 24 hours .
Lee Edwards
05 February 2024
Comment from ca.trustpilot.com
4 months with out any pay on this casino, absolutely shocking!!! Hundreds and hundreds of spins, not a single big win, in 4 months, you will not win here, not a penny, needs investigating, not sure how this casino is allowed to perform this way, do not spend money here
Robert Douglas
05 February 2024
Comment from ca.trustpilot.com
Paul Henry....Paul sorry to say every single bookmaker...il put them in order for you from the ones that restrict you quickest for WINNING these are my experiances,Paddy Power (first bet offered £0.63ew max stake)...Boylesports (1 bet won restricted) Betfred(1 bet restricted) Bet £3.65 ( 3 days beat odds max bet was £10ew won £92 on account) Skybet ( a week max if u dont have more than £10 ew won £50 on account), Ladbrokes/Coral ( a week max beat odds £75 profit on account) Virginbet ( sometimes even refused to take a bet then shorten horses odds a week max if you dont go daft) Unibet (tobefair theyl take upto £50ews to start with so you can win over £1k before you are restricted) Betvictor ( I had one where i won over 2k on account,then used another that restricted account before the first horse even run so at the min il give them a chance) William Hill (tobefair ive used a few hills accounts and won over £2k on each account before being restricted) So basically all bookmakers are the same if you win they get rid of you....it doesnt advertise that tho 👍👍👍
Villa comb
05 February 2024
Comment from ca.trustpilot.com
Enough complaining here. Be good and take your problem to the company in my Review title and get a refund or you will wait for them forever.
Paul Henry
04 February 2024
Comment from ca.trustpilot.com
Sadly bet365 are more than happy to take your bet if you are losing. If you start winning they restrict your bets to £2 and £3 absolutely corrupt and avoid at all costs. Go to a reputable bookmakers that take wins with their losses.How they get away with this seems illegal to me but somehow they do
Jimmy Turnbull
04 February 2024
Comment from ca.trustpilot.com
Can only echo the views of everyone else. Company are incompetent.
Tony
04 February 2024
Comment from ca.trustpilot.com
Betting sites and casinos need to be rechecked with authority because they have to much information on the players. To reopen my account I give my 3 last address,bank account last four digits,don't remember my user name and here we go.PROBLEM,questions like "do you remember date when you open account,post codes,,last 4 digits of old bank I used. Do I have welcome email with username when I open my account?? I understand they need couple of info like,address,name,date of birth... But this is a joke!! To much personal info they asking. Absolutely to much just.
Kev
03 February 2024
Comment from ca.trustpilot.com
Just had an acca on and my cash out was at 920ish had one game playing and my team went up 1-0 then all of a sudden it would not allow me to cash out for over 30 minutes, I wanted to cash out but no it was not showing it, then my team got a goal against them how convenient for bet 365 the game ended and it lost my bet, your a bunch of scammers 365 and you know it, needless to say I wont be betting with you again, odds are in your favour as it is but to scam people who might actually win something is sad, underhand and low and as a company your discusting. Stay clear people they are not worth spitting on!!
Mahmoud
03 February 2024
Comment from ca.trustpilot.com
Guys, why are all the comments negative? Can someone explain to me, if I win money, do they transfer it to my bank account?
I H
03 February 2024
Comment from ca.trustpilot.com
This company is all about exploiting people who get drawn in by the advertising and then end up loosing everything so the Billionaire CEO Ms Coates can enjoy her lifestyle while ruining the lives of others.I speak from bitter experience. BE WARNED THIS BUSINESS WILL EXPLOIT YOU.
Bradley Hargreaves-Holmes
02 February 2024
Comment from ca.trustpilot.com
I joined bet365 deposited and placed a bet to get 300% bonus credits. I’ve placed my bet which has lost and now my accounts being closed ‘due to the nature of my business’ like what the actual f have I done, in my personal opinion I do not recommend bet365 to absolutely anybody and if anyone’s with them I strongly urge you to jump ship. Shocking shocking shocking
FranMS
31 January 2024
Comment from ca.trustpilot.com
I've used bet365 on and off for a few years and to date very happy with the service. I've had some good wins here, some not so good losses too but that's life. They have a good selection of games and providers on the website. The app unfortunately not so much, for whatever reason, its quite limited. I play on desktop so doesn't affect me but I might be inclined to use app more if the choice was improved. In addition, its not just one app, its several so a different one for games, casino, sport, bingo etc. No issues with verification or deposits/withdrawals and no issues with website loading or gameplay. Search function isn't perfect, you should be able to search by provider but often that feature doesn't work at all or doesn't bring up all the games they have under that provider. I don't sign up to bonuses so can't comment on that but they frequently offer free spins and prizes that are wager free which is always a plus. You can view your history easily from the my account section and gambling controls are easy to find. Everything is laid out in a sensible order, no going round in circles trying to find stuff. To date I have not required to contact customer services so I can't comment on that but probably good that I haven't needed to judging by some of the reviews on here. Overall, I'm happy with my experience so far. If the mobile app(s) were integrated and offered as many games as on the website I would have probably given them 5 stars but its a solid 4 with room to grow.
BigOGt
31 January 2024
Comment from ca.trustpilot.com
I had my account closed because i kept winning their free games , then kept using my free game credits to win cash, they got bitter.Their customer service advisors all read of the same sheet, and just ignore any questions.Sums up our government as they claim this is good gambling support, just laughable
Thornhill
30 January 2024
Comment from ca.trustpilot.com
These are scumbags.. as I have been winning the Team at Bet365 have been blocking my bets to avoid me winning.Once you get a few major wins DELETE the App.
Tu
30 January 2024
Comment from ca.trustpilot.com
I been a losing gambler for years and then I finally started realizing the bets that made me lose and the ones that made me win. So i went a on good run and won like 40k in a couple months and then I got restricted and now max i can win is $10. I read other ppl on here get restricted right off the bat after winning a couple grand. I guess you gotta lose a alot like me for years and then go on a run and avoid the bonus there useless and sounds like a way for the site to take your money. I was always able to withdraw. But I got the sad day where I was restricted for no reason. They obviously don’t like winners but I was able to win my money back from the losing years. I give 3stars cuz I like the layout but they restrict you and you will only keep your act if your a losing player. I read in 2020 the owner made 421million euros that year… the owner and not talking about the company. Like god damn that’s a alot of losing players. Makes my 40k look like peanuts. Good luck out there guys
Consumer
30 January 2024
Comment from ca.trustpilot.com
I have used almost every betting company and I can confirm with confidents that bet365 is the worst company out there right now! Maybe the best scam artists. Avoid. Their stuff behind the monitors are useless, they need to have better customer service skills and in my humble opinion the app needs replaced is so dark gloomy and miserable even after cashing out my wins!
Djordje Radosavljevic
30 January 2024
Comment from ca.trustpilot.com
W** who is working on the games, because most of the goals are not goals. I lose my nerves because of that, use medications, almost have heart attack.Solve that f****** problem!
hakaan arkaan
29 January 2024
Comment from ca.trustpilot.com
I tried all other gambling sites none of them better than bet365 im absolutely happy with. very fast withdrawal
Paul
29 January 2024
Comment from ca.trustpilot.com
Recently reopened account with Bet365 placed £25 ,tried to cash out.System wouldn't let me cash out ????.Bet goes wrong so bet loses.They came up with some cock&bull story which was,a load of rubbish .Tried to place another bet they now say my account has been closed.STAY CLEAR
Maxim Lage
28 January 2024
Comment from ca.trustpilot.com
closed my account for no reason, all my bet credits gone forever and then told me to have a brilliant day
Paul Lord Bootle Newton
28 January 2024
Comment from ca.trustpilot.com
Why betting companies insist on hiring reta rds is beyond me! Do they come cheaper or something? One such ignoramus told me that the reason I can't watch races was because I'd not deposited into my account within the last 24 hours: this was at 13.35 and my last deposit was at 13.49! I suggested he was either mathematically challenged, or else must suffer from dyspraxia. They suspended my account! I've been waiting over a week for them to call to discuss it! Absolute garbage 'Customer Service'! Customer wind up, more like. Pathetic!
Ehsan Moutmaiyn
28 January 2024
Comment from ca.trustpilot.com
This company is absolutely crap from A to Z. They were pretending to hire a German speaking customer supporter with no additional knowledge or experience. First instructing a complete exaggerated assessment procedure for this crappy position. This is not a job where you need to have a P.hd for applied science!It’s just a f*ckin bad paid job for servants, who like to waste their weekends and nighttimes for those id*ots who are working in this company. Complete waste of time. Go and throw yourself away!
Kevin
27 January 2024
Comment from ca.trustpilot.com
Lasted under 1 hour, as a new customer I was entitled to 50 free spins, so I deposited my £10 and lost it but when I tried to claim my free spins NOTHING
Robert Douglas
26 January 2024
Comment from ca.trustpilot.com
3 days yes 3 days my mates account lasted even though he lost on the account he got the famous email,i say famous email as i know of 100s in my area who have been restricted by BET £3.65,Remember if you have an account with this lot il say it as it is you are LOOSING plain and simple
PJ
26 January 2024
Comment from ca.trustpilot.com
Won't be using again! Like all the other reviews, took away ability to play free promotion offers.These should be open to all accounts and not a lottery.Profit over customer care and taking away the USP that bought me back again and again, NO MORE!!
Druncan Brall
25 January 2024
Comment from ca.trustpilot.com
Exactly what many other people are saying. Out of the blue I have received a message saying I am no longer eligible for promotions.I have asked why, asked what I have done wrong so I can rectify it, but the only responses are the decision was made by the trading department and stands.The reason appears to be a very closely guarded top secret and they have the cheek to end the message with ‘I hope this has resolved your query and put your mind at rest’.I am also very annoyed that I have recommended this site to many of my colleagues because of these promotions, and I am the only one who has had them removed.I have withdrawn all my funds and am now going elsewhere.I hope their trading department enjoys reviewing a dormant account.
vvvvvv
25 January 2024
Comment from ca.trustpilot.com
I am speaking to anyone who has a problem or dispute with bet365, your are not alone,send an email to eCOGRA they will help you, help me put this site out of harm's way.I contacted eCOGRA because BET365 does not want to let me withdraw my money for over a year; no withdrawals.when I make a withdrawal they don't even send the money to my bank and after 2 weeks of waiting I contact their agents to find out where my withdrawal is, they then ask me to send them other bank details because those that I gave are false, which is obviously not true.So I send them other bank details from another account and this time they tell me that they do not accept the country to which I want to make the withdrawal.so I give them again other banking details from a country accepted by bet365, and the answer this time is that I have to send Spanish bank details, how can I do that I don't even live in Spain I have no connection with this country.I swear to you that what I say is true, the first sponsor of the first scam people.I have one piece of advice for you no matter what they say or do, stay polite,to obtain justice; take screenshots, record discussions and testimonials from other customers and send them to eCOGRA.
Free Palestine
25 January 2024
Comment from ca.trustpilot.com
Have removed me from Promotions like everyone else.Clearly they are doing all they can to maximise profit and do nothing for their customers that remotely looks like an incentive.Pathetic and disgusting way to treat loyal customers after all these years with them.
Matt
24 January 2024
Comment from ca.trustpilot.com
If you don't like getting ripped off then stay far away from this scammer website. It might work out in a select fews favor but bet365 will look for any reason to steal your money and "ban" you . This website should be shut down.


Charles Hebert
17 February 2024
Comment from ca.trustpilot.com
Works fine, once every 3 months, then you cant place any bets cause no matter where you are in your province, THEY SAYS YOU ARE OUT OF THE FKN PROVINCE ! This is so frustrating, y’all make is super hard to bet online so we dont get scammed, but you are the one scamming canadian by holding their money for stupid reasons ! What the hell is wrong with y’all? Even pokemon go has a better localisation app than y’all, how mediocre is that ?
Works fine, once every 3 months, then you cant place any bets cause no matter where you are in your province, THEY SAYS YOU ARE OUT OF THE FKN PROVINCE ! This is so frustrating, y’all make is super hard to bet online so we dont get scammed, but you are the one scamming canadian by holding their money for stupid reasons ! What the hell is wrong with y’all? Even pokemon go has a better localisation app than y’all, how mediocre is that ?