Bet365 Casino Review

I had an account with the original Bet365 before it was regulated in Ontario. Trying to place a bet is like trying to open and account and getting verified every single time. So many steps and forget trying to use a desktop/laptop always asking for the Authentication App…why is everything moving to mobile? Some people like using a wired computer. Even using trying to use a phone a while ago getting the app to work was like nothing I have ever experienced. I am tired of trying and just trying to place any bet on this website has literally forced me to quit betting which is the only positive thing. Worst site ever.

Reply

Would give negative stars if I could I tried to withdrawal my money they wanted me to email a screenshot of my bank info SCAMMERS

Reply

By far the worst customer service and the worst loyalty program for players.

Reply

I have received about 15 emails from an email that I don’t use often that stated I had logged into my bet365 account. I have never heard of this company and when I tried to log into the website, it stated that I was blocked out of it. There is no way to contact them. SCAM!!

Reply

Downloaded the Poker App around 2 years back. Have deposited around £1500 in total. After playing around 50,000 hands at micro stakes and making a loss I won’t be coming back. Players busting out with their last chips always hit their miracle card. There are a lot of Donk players here but it’s impossible to take their money as the system is rigged against you. Very frustrating and soul destroying. I won more money playing on the virtual roulette and blackjack. I don’t mind losing it’s part of the game but it’s the way that you lose here. Shame really as it’s a decent app and works well on Android. Pay Outs are Fast. If you like Poker then go to a proper poker vendor like Pokerstars or 888. Bet365 Poker uses the Ipoker software and it really is terrible. I won’t be coming back.

Reply

The worst customer service I’ve ever experienced. I signed up to use the app went to login and could not log in. Asked for support and told my account is banned and there was nothing they could do. No explanation no nothing. Just a robot. Absolutely terrible

Reply

What is going on with bet365 betting app. Seems to change every time I login. Seems like somebody keeps changing things and can’t understand why. If it’s not broke don’t try to fix it.

Reply

Lowest of the low so called bookmakers.They closed my account just for winning a few hundred pounds when they must pay Ray Winstone a fortune to advertise their scum company.Don’t bet with them.Use the exchanges.

Reply

Absolute turkeys these lot. Forever suspending or limiting accounts no matter how many phone calls you go through trying to sort it out. Just when you think it’s resolved they find another reason to limit deposits. Had my account over 15 years but it’s time to move on.

Reply

225 spins on WWE Bonus Rumble Gold Blitz no bonus mostly dead spins i do not recommend!

Reply

I must be honest they have only robbed me once £280 on a football bet 2 goals in the 2nd half of the game after winning £280 they took the money back a few hours later other than that I am about £4000 up over the past 5years! Mostly coming from £10 free bets they offer every week really cool 😎

Reply

Like many say, log in issues. You log in and it says have to check location, when ok let’s you in. Then try and play a game right away-oh-got to check your location..again. Inconsistant login problems. Get free spins, all of a sudden the log in you have been using for months-doesn’t recognize. Finally I closed account leaving free spins and went to different app. Had to keep downloading authenticator app, no matter how often you down load-never helps.

Reply

Extremely wide offering.They are fair on how they settle bets and pay out for you. Never had issues with payments.They do limit winning customers quickly, you can not win in a long run from them, they close your account before you make any serious money.One of the best sports betting operators out there still, as they are relaible

Reply

watch out for the fake and racist Jack Phillips person in the company he is very rude. He wasted my time for job application and ignored me until I contacted him back asking him updates about my application. He used a rude tone saying that I got rejected.

Reply

Won’t allow.me access whilst abroad in the canary islands , so no.gambling , fun times , but should be allowed to gamble.anywhere if its my money

Reply

I play on slots, and could see there games don’t really pay, if they did, it wasn’t in profit this bookmakers is really bad and disappointing don’t waste your money you not win nothing back on there poor slots that like to slowly take your cash. I closed account

Reply

They’ll let you cash out until they decide they don’t want to offer it mid bet. Such a scam. And when confronted they said they don’t know why it wouldn’t let me cash out. Absolute scum. F*8ck bet365

Reply

Gd lots of games and poker but that have taken away the daily free spins that’s what gave them the upper hand on the other websites

Reply

So , i have been a customer for probably about 20 years , never abused promos , not a multi accounter , and have spent many thousands of pounds with b365 over gaming , sports betting and poker through that time . Log in today and find that all of the regular free games offers have been withdrawn / not available to me anymore …6 horses challenge , goals giveaway, and prize matcher . I’ve seen many other people over the past 12 months say this has also happened to them , completely out of the blue . As a loyal customer for so many years , i have now withdrawn my funds , and have now placed these funds with another firm ( it’s not like there’s a lack of choice ) …but it is extremely short sighted by whoever makes these bizarre decisions for 365 , and instead of making some money out of me over a period of time , they will get absolutely nothing .

Reply

Didn’t accept the id I had sent in and then refused to refund the money I had deposited. Of course they had no problem taking the money, it was just when I wanted my money back they decided that they cared about verifying who I was.

Reply

Signed up for an account, received the welcome email so went back to log in only to find they have blocked my account for no reason.Never dealt with them before and never will if that is how they treat customers.

Reply

The worst! I made a comment while I was playing that I lost all my deposit coz I had all my hands and wasn’t able to do a side bet when I got pairs. I deposited a bit more and went up and withdrew my winnings. 3 days later went back to play and they had suspended my account! Why? The lady from customer chat said that I wasn’t gambling responsibly!! Why??!! Because I had withdrawn my winnings 3 times? She interrogated me and asked me very personal questions and told me they were going to suspend my account for 6 months or a year. Why is it their business? I clearly told her I play on a budget and I don’t bet high amounts. Anyway, I wouldn’t suggest them to my enemy. Horrible and rude.

Reply

Since being regulated in Ontario trying to use this site is practically impossible. Worst experience. If you want to quit betting then sign up for an account here…after experiencing this you will quit.

Reply

These people are the most evil cheaters compared to others.I have lost my job and family due to these people payment department I’m now on the 10th business which my rent is due . I have been calling emails and chatting for them to say the payment department is still reviewing it.How long do it takes ,? They refused to file a complaint on my behalf how long will they gaming division continue to let these crooks cheat hold our money reject account don’t let you win something serious have to be done I’m out of a house job and family due to these people over 180$ please do something about these people

Reply

The most honest site I’ve ever been on , I know 100% this is a genuine site I won jackpot king £27.000 had no problems at all , I can honestly say the most trustworthy site

Reply

I’m sure I’m overdue a bonus round and a nice win on slots. Bit boring and disappointing.

Reply

Placed one bet and then was locked out of my account. When speaking to customer service was told they can choose to close accounts for any reason and that mine was closed and that was all the information they would provide and refused to look into the matter or even give a valid reason.

Reply

Been a regular and loyal customer for many years. Do multiple football bets each week during premier league season and have a go on the casino games occasionally. I have always rated the company highly and had positive experiences. However, when I logged in this weekend to place a bet, I got a message that my account has had restrictions placed on it and I’m no longer able to place bets. I assumed it was a mistake as there is no reason I know of for this to be the case so messaged the team asking the reason for the restriction so I could understand if I’d inadvertently done something wrong (which I’m sure I haven’t, just do normal accas and single bets, no matched betting etc). The customer service team refuses to give me any information at all, they just said they investigated and restricted my account. So I have essentially been banned for seemingly no reason, or possibly in error, and am not being given the slightest bit of a reason why.

Reply

Attention Do not use bet 365 for sport betsThey take money quick enoughBut thier own cash out system doesn’t pay out and they claim you either didn’t click the confirm or even if it says cash out when you click the system does a check so they can still not pay out.I won’t ever be using them again and I will make a point of advertising to everyone never to use this scamming bet site.

Reply

Bad return to Bet 365I recently came back to Bet 365 after a period of self exclusion. I was using the site with no problems putting on bets some won some lost as you do. I ended up reaching my deposit limit that I had set up previously prior to self exclusion. As my financial situation changed and I’m in a position to do so I asked to increase my deposit limit which after a few generic questions it was increased and by a considerable amount too. I continued to use the site with no further problems but from what I could remember from my previous playing days with Bet 365, they did great customer offers and rewards for loyalty. I reached out to customer care because I didn’t have this option on my account and the response i got was due to their commitment to responsible gambling I’m not eligible to the offers, be that the small reward you might be lucky enough to get from time to time please take into account that I was able to increase my deposit limit without any eligibility test been done. So basically their commitment to safer gambling was non existent when requesting a deposit limit increase but any offers on site I’m not eligible for. I was not happy with this response and regretfully I canceled my account. I’m not going to play with a site who will take my hard earned cash no problem but will exclude me from any promotional offers etc.

Reply

Avoid !! This casino is absolutely unfair, its almost impossible to win free spins on any game , maybe 1 / 1000 spins you will get free spins and the one time you get free spins you win barely anything back.. after each deposit its a loosing battle from the gun.. i am so angry with myself for not reading any reviews before i downloaded this app.. all the 1 stars reviews are basically spot on…

Reply

If you don’t want to be cheated. you don’t play 365 . This.is a scam. I deposited a small amount of money, will I be able to withdraw it and there is a problem. It’s a scam

Reply

Opened an account with 365, put a football acca on expecting to get my free bets as a new customer, after my first game on my acca won, got an email from 365 saying my account was getting closed as they didn’t like the nature of my business, fortunately my acca came up and got my money after a few angry emails, worst site out there

Reply

Responsible gambling departments are absolutely pathetic. I sent them my current account bank statement, balance at the time was around 30k. My savings info was in 6 figures. My net spending since I opened the account maybe 5 years ago, ”give or take” was a net loss of around 5k. On average a grand a year in net losses. Then the real fruit machines started, notably the responsible gambling department. They wanted a tax return! WHAT!!! They then said they wanted to see my full bank statements showing everything I had bought or received. Not like I have any fetishes but yeah whatever you plonker who the hell do you think you are, was my thoughts. We do have a privacy policy was his cry on the phone, yeah right you nut case, when an online betting company is requesting tax returns and intimate details on exactly what i buy, from a pint in the pub to the latest porno movie well yeah you are the privacy issue here dummy. Shame because I only gamble 3 months of the year as I pointed out to them in my account history. I live overseas for 9 months of the year and only gamble on my annual trip back home to see family. What a terrible experience courtesy of Bet000. Well onto the other thankful 200000000 online betting sites it is then.

Reply

Been with 365 for quite a few years. Recently they have stopped me playing their FREE games as part of their commitment to gamble responsibly.. I only do small bets and never had an issues before. The thing what has got me is that I am still able to deposit if I choose? So FREE is NO NO and deposit is YES YES…..I will be closing my account and I will join someone else.

Reply

unreliable. they are only for taking..you hardly win in their casino

Reply

Just avoid this crap. The last day’s I’m play when if I get bonus not even paying 10% of the bet so remain 0 or just very little under 0.50 pence . Ned 150 or 250 spin to get bonus and very poor rtp like from 100 the normal is 95 back but here from 100 you get max 10% back. I think it’s very very custom slot like trying to scam people with fair pay if you have balanced the game it’s a lie because all game random!!!! Not in this site!!!.

Reply

Whatever you do, DO NOT INSTALL THE APP.I did this and sent over £20, a few days later my bank contacted me to verify 7 transactions, I knew nothing about these. Apparently a 3rd party (it showed on my statement as MECCA GROVSENOR) tried to take several payments of £5 and several of £9.I immediately cleared all my app data, un-installed the app and will NEVER install or use bet365 again.My bank is sending me a new card.

Reply

Iv worked in this industry for years. These slots are the worst iv ever seen and played. They give you the minimum payout per % and you’ll be very very lucky to get a feature.These need looking into 100% cos this is not normal.Wouldn’t surprise me if These were paying a fine very very soon!!!!!AVIOD LIKE THE PLAGUE!!

Reply

Tonight I got cheated by SAM BARROTT referee and bet365. EZEs goal was perfect and should of stood.Will hughes did not foul anyone and if anything he was fouled.Very dishonourable and the fact that my money got flushed away on 1st goalscorer I’m absolutely fuming. CPFC was cheated out of this Brentford game and I really hope this referee gets a fine and holds his hands up.His fine should equate to the amount people lost at betting because of his decision.He cost people alot of money with his corrupt decision or as he puts it a mistake. He’s not fit to referee. Decisions like this should be honoured and bets paid out. Discusting. Palace shouldn’t let him ref another game for them after this opening game of the season. And we the punters shouldn’t be penalised for mistakes by footballing bodies we should be paid out of fairness.

Reply

terrible slots! played bigger bass christmas catch and must have had 8 or 9 bonus rounds, each of them paying less than £2!!! WTAF??? didn’t make it to the second round once and each one played the same. obviously rigged to give a player the lowest amount physically possible (played this game for years and the lowest is 10 times your original stake so I know how it works) it’s not all down to luck as these thieving sites will have you believe, there’s the law of averages to consider and if they were random then you would have to get at least one decent round from 9, not a bit of it! Really don’t know how they can justify such poor rounds EVERY SINGLE TIME! bottomless pits the lot of them but has to be said I have never, from all the sites I have used seen such appalling, relentless gameplay. It’s absolutely sickening

Reply

Great Service… I had an issues placing football bets, with my account logging out… I e-mailled them, and they offered to give me a call to resolve my issue… They did, when they said, and my problem was sorted immediately… Best Betting company by miles….

Reply

I won the money and they don’t give me money to withdraw from Brazil to another country. I live in another country! the rules do not prohibit the withdrawal of money to another country. the rules even say that they can be translated internationally. in general, they are scammers! I write to them that it is impossible for me to come to the country in which I registered because I was stripped of my citizenship. they close the chat and that’s it! They stole my money!!!!!!!!!!!!

Reply

Have been a customer since years. self excluded myself for a year due to other priorities.Following the year, tried to use the site again for sports betting, it would put restrictions on my account and would not let me deposit or bet!Spoke to their customer service through email and live chay, they are not helpful at all. I got only their stage names like Joe Lily Amber and so many others who would tell you that the technical team is looking into but no one would sort this out. They even go bias saying the verification team identified the issue and this will shortly be sorted and f***, it is still the same. THE CUSTOMER SERVICE AGENTS THOUGH LIVE CHAT AND EMAILS ARE LIARS!!!!! THIS IS SITE IS NO MORE RELIABLE!!

Reply

Absolutely awful company and service to match. Sent of f payslips over 3 days ago and heard nothing then asked to show pay from 2020 it’s 2024. They are an absolute waste of time.

Reply

Chucked a 20 on big bass just cos bored, lost the lot, absolutely gutted, what am i gonna tell the wife and kids when i get home and i don’t have the weeks supply of smack. I’m gonna have to take measures into my own hands from here. Mods, hit the second tower, we need that weekly smack money. Other than that, pretty pleasant experience, would highly recommend.

Reply

Avoid this company at all costs. Reel you in with low cost wins, reality is they are absolute thievery. games so rigged it’s unbelievable how the gaming commission allows this. Absolute scum.

Reply

Initially i enjoyed playing with 365, had a few small withdrawals. However i havent won anything recently, just takes and takes. I realised i couldn’t play the free daily game anymore, support have advised i am no longer entitled to loyalty bonuses’ as part of their safe gambling policy – but they continue to allow deposits 🤔🤣 Anyway needless to say i am closing my account.I would recommend anyone to avoid this company, much better sites out there who dont continue to rip off their customers.

Reply

Ridiculous cash out disappeared I selected 7 team an all six win left to Las palma and sevila . An sevila is leading 2 goal to 1. I cannot cash out. Bye Bye bet360

Reply

Cannot contact them via phone and their ‘live chat’ seems to be run by bots – not people.

Reply