Bet365 Casino Review

Bet 365 is horrible customer service. I wouldn’t use Bet 365 at all this company is lacking any kind of customer service. Don’t get you time and money invested with this company with many others to choose from.

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Been a customer for more than 15 years. Had a stupid technical issue that very easily could’ve been solved. Instead they used it to their advantage to just take my money. Closed my account and moved onto another site

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My account was compromised yesterday, someone took over my bets cashing them out and placing lots of little spreads instead, I’ve been on chats yesterday for hours, eventually they locked me out my account, they promised to phone me asap, nobody as!! Not even an email 12 hours later!! I don’t know if the hackers are still using my account but I cancelled my bank straight away. Absolutely the worst customer service you could possibly imagine! Stay well away from this gambling site!! Shame on you bet365! I’ve been with you for many years and now I require service from you it’s non existent.

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Bet 365 was very disappointing today. I had a multi going and my cash had vanished the last 2 games left. On top of that I had a win on my third last leg and once the game had finished which it won I did not receive a green tick or a red tick until the whole multi had finished which was 2.5 hrs later. Every time I have bet with 365 if you lose you get a Red Cross if you win you get a green tick. I didn’t receive any so what is bet with mates group strongly believe is that this is the reason why we couldn’t cash out for the last 2 hours because the ticket was not complete. It’s like bet365 new the ticket had the the chance to win or even have a good cash out so they stopped the last leg from loading through with a green tick. Funny enough to say as soon as the whole mill was over the green tick was there. This is what stopped us from cashing outs I have bet with bet365 for a very long time now and the cash out has been on and off during this whole time which we understand is off when play is suspended or halftime. But to have no cash out for 2 hours after been there makes no sense. Please do not bet with them my advice they found away to not let you ticket pay out by not giving you a tick once you have won your leg which stops you from cashing out.

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Just don’t have the temerity to actually win. My account is restricted to a maximum £3 win single or 3p accumulators after a couple of modest wins.

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I win the bet but because due of reprices, so only allow to get credit and can’t get the cash !!! Is very bad platform

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Hugely disappointing experience with 365 over the England Spain game. Even though England won, the side I bet on, because this was out of the 90 mins, 365 would not honour the win. Whilst I am sure they are legally compliant, this is hardly what one might determine as customer friendly or indeed fair or honorable. I guess the lesson I learn is read 365’s small pronr , and o probably try any other betting company!

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When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It’s a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process

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When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It’s a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process

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Pros: Best sportsbook site for recreational punters with a generous sign up bonus. Wide selection of sports and prop markets . Free live streaming to many events . Smooth and easy-to-navigate website.

Cons: One of the deal breakers that you’ll get limited to pennies in a blink of an eye , when they risk team decide that you are unprofitable customer for them . Same as for the majority of soft bookies .

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Bet365 is a complete joke. My account was compromised last week through you. I was then phoned on Sunday to confirm all my details which I did. Then told it would all be fixed within 72 hours. I’ve heard nothing. Reached out Wednesday and was told nothing. Now friday.. ridiculous

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As soon as I started winning they started taking hundreds of pounds out of my bank in duplicate transactions. I tried to contact them but all I get is bots and the same cut & paste rinse & repeat answer like a stuck record. They are refusing to refund my money. It appears they were trying to claim back the winnings. Bunch of conmen. Do not use them!

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No reply no deposit the money this is bad app this is no reply the customer care number customer very bad response

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Normally never have a problem with bet365 but on this day the 31st Jan 2025 I made one deposit of £20 (Reference2055135836 bet365) at 23:10 came out my bank didn’t show on bet365 app waited 8 minutes still nothing so made another deposit at 23:18 (Reference 1232313574 bet365) same thing happened I spoke to Bet365 on the app they said to wait 10 days for a refundor contact trustly so I went on there website submitted manny request said 24hour for a response it’s been 6-5 days n still nothing I have got anything in Writing to show I’m gonna get my deposits back there no help at all I spend a lot of money on bet365 and normal don’t have a problem till now

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Bunch of crooks I’m winning and trying to restrict my bets making out I’ve problem gambling yet I’m winning not losing.Have the traders last year dictate how much I could put on a bet so I stopped betting with them.4 months pastThen start sending me 100.00 matches free bets and then I take I win there start winging again. Moral of the story only want losers.

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Absolute joke of a company three times they applied restrictions to my account apparently for safer gambling. however this last time all my bets were placed before 2pm some were the day before at 7.30pm they ban my account while in play lock out everything so I can’t do anything for 24hours telling me to phone

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300 spins on 24k gold jailbreak and not a single feature, now tell me that’s normal….just statistically it should of come up a few times at worst!

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I’ve been in numerous sportsbooks and eventhough the interface and app are good, the customer service has been terrible. Today they closed my account for no reason whatsoever and refuse to provide any justification or information as to why my account was closed. Horrible experience. With sports betting now legal and many options out there, I would suggest go elsewhere. There are able to lock up your account at anytime without any explanation and this is something that can leave both your wages and money at risk when relying on such a business.

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Took my money and then said my account was ‘locked’ and then closed it before I could even place bets. After trying to contact customer services twice I got terrible service and nothing was resolved. WORST SITE EVER

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Closed my account the same day that I registered with no explanation

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⭐ Bet365: The Ultimate Betting Platform! ⭐Bet365 is hands down the best online betting platform out there! 🏆 With an incredible range of sports markets, live streaming of over 600,000 events annually 🎥, and an intuitive mobile app 📱, it offers an unbeatable experience for all bettors.New users can enjoy fantastic welcome bonuses 🎁, while existing players benefit from exciting promotions like bet boosts and early payouts. 💰 Secure payment options 💳 and 24/7 customer support 🛎️ ensure a smooth and safe betting journey.If you’re looking for the best place to bet, Bet365 is the way to go! 🔥💯

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Michele FARCELLA

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Worst of them all!! So I had a few months in traction..joined 22 sites, deposited 100 quid ten times in each. This was by far the worst return of them all .zero in fact! One time I bet just /10/p a spin../1000 spins..no feature! Lol. Lucky I have the money to waste..interesting experiment for sure! Best returns were coral, bet victor, virgin and hippodrome by far. Steer clear of this site. Ojo and jackpotjoy.

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The app feels like a chore when doing football accumulators. They need to change it and just put all the games for that day.

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Restricted my account for no reason and refuse to correct this.After an hour on chat it turns out a similar account has been set-up using some of my details (even though I now doubt this to be true) but they wouldn’t expand on this.Was originally told everything was OK and back to normal, then literally 10 mins later I get a message saying I can no longer use cash out or any offers they have.Back on live chat and told that’s the decision that has noe been made and that’s the way it is, even though 10 minutes earlier i was told everything is now ok, no reason given.One of the worst companies I have ever dealt with.Very unprofessional and amateurish company.

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DO NOT USE SAFER GAMBLING OPTIONS. Once you use the safer gambling tools on the site in an attempt to gamble responsibly they will restrict you from receiving any and all promotions from themlive chat clarified that this is the case and took a screenshot.after publishing my review they have have restricted all access and not allowed me to continue playing on the site. took 2 hours in live chat to get account unrestricted because of an agent.

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Terrible experience no consistency in certain games .. bonus doesn’t reflect the amount gambled and then if you do ever win anything you can’t just withdraw it on the card you deposited.. no they then want your bank details to transfer it … definitely don’t waste your time and money

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These frauds limit your account when you start winning. Avoid at all costs. They deserve to go to jail.

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Many, many bad reviews but I did had a good time with bet365, I still have a good RTP, unique free bets and games always giving profits.

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bet 365 settled my bet wrong, cannot speak to anyone from bet 365 to resolve issue

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Before you read further, find another betting company. Sick of bet365. I’ve had my account restricted when I win then for the second time, their site had a glitch on Wednesday preventing any cashing out. When messaging them I received a generic message which basically said unlucky. Really poor and makes my opinion of them as scammers. Screen shots taken so will raise with trading standards. Now betting elsewhere and I advise you all to as well!

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Probably best layout of them allThey definitely have best layout of all betting companies and navigation simple to use through out site …that’s probably why it’s the number 1 site for punters…however I did self exclude from site years back because of altercation with their costumer service…I will be returning next month as self exclusion ends… however their promotion back then was terrible as I can remember… my friend still uses their site and they have recently added free to play game every day which not good he hardly ever wins on it… I’m still on fence on this site 50/50 …it kind shocks me how the number 1 site for punters have so many faults with their site if I was the CEO I would fire all promotion team lol terrible

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This company will rob you blind and then Send emails telling you their gameplay is fair this is the most crooked gambling site I have ever played x please avoid at all costs

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Scamm.. custumer service wont help getting money that its on the bet365 technical issues. This app needs to be closed down and whoever own this to go to jail. Cant steal money like that i dont know how this app is still active due to all the problems and scams sometheing needs to be done asap.

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SCAMMERS ! APP CRASHES ALL THE TIME . NEED TO BE LOOKED INTO BY THE GAMBLING COMMISSION!!

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They restrict you after a while if you’re a consistent winner. Absolutely disgraceful behaviour and they shouldn’t be allowed to get away with it. They made a revenue of over 3 billion last year and restricted me for my 3k profit.

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If I could give a zero that’s what they would get I have won nothing with this site they don’t let you win on any slots by more than £3 than jackpots are a joke and the free spins never ever happen I’ve played on one roses and jokers and the 10 spins have never gone and if the wheel goes you’re guaranteed to get green the lowest win every time I’m done with them literally

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Been a customer for 2 years. All good at the start. Free Spins, free bets and then nothing. Overall I lost £2800 but won £2400 playing Poker, Virtual Blackjack, Roulette and Sports betting. Down £400. I closed my account this week. Wanted to cash out my football accumulator and the app wouldn’t let me access my bets. 5 minutes later the other team scored and then it let me in. Bet365 makee billions and yet they won’t pay out peanuts. Thieves. Don’t waste your money here.

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If i could rate bet365.com zero stars I would. I literally got an email this morning saying they restricted my account till I call them with affordability checks. I was talking to the agent for over an hour first time and he kept repeating the same questions till the call miraculously disconnected. I didnt receive a call back so I called back after an hour later bearing in mind I’m place on a long hold and spoke to another agent in the Responsible Gambling team who said he wasn’t able to assist and someone will call me straight back which nobody did surprise surprise. I emailed the team and Vanessa emailed back saying I should phone for a third time. What is wrong with these people do the not understand customer service. Its an absolutely rediculous company and shouldn’t be allowed to operate if they are scared to take a bet.

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Really non engaging games. full to the brim of really convoluted requiments for any wins, So many games so reliant on so many aspects to acess features and even then on some you still fail in a bonus as its reliant on other features. It really is a celebration of mediocer win lines with the occasiomal free spin to win back what you have probably already deposited over the course of joining. but no more.

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They made the site crash so noone could cash out bets. Massive scam and wont give explanation!

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Champions league , 7 fold. All games were winning with 10 minutes left . Went to crash out and app stopped working conveniently so couldn’t take big cash out offer , then of course when games finished it started to work again. Emailed them and complained and they said cash out is a feature that they can withdraw at anytime and they waited for bet to settle . Not first time it happened, wont use them again!!!!

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Scammed. Past wednesday, there has been a technical problem on their end which made it impossible to log in. Lost 200 euro, because I couldn’t cash out. They’re hiding behind the TOS, saying the “cash out function is a fun extra, but we aren’t responsible if you can’t reach it”. AVOID.

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scam365 avoid funny how everyone who had bets on their app crashes so they cant cash out but people who haven’t placed a bet can use it just fine. then soon as games end oh it magically working again they need looking in to the gambling commission they always do stuff like this.

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SCAMMERS, REAL OFFICAL SCAMMERS! on the 29th of January 2025 around 10-15 minutes before UEFA cup matches ended they have stopped all cashing out strategies and they have stopped their servers where millions of people could not login or cash out or even see their bets!

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Been a customer for 2 years. Overall I have lost £2800 but won £2400 playing poker, roulette, blackjack and sports betting. They ripped me off tonight. Wanted to cash out my football bet but the app wouldn’t let me access my bets for the first time ever. The team scored 5 minutes later. Not going to complain as they’ll probably just say they where having problems with the system. I won’t be spending a penny here again. Oh don’t bother with their Poker App it’s pure Garbage. Rigged 💯.

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On Monday 29 January 2025 i made a few bets of champions League games after making every possible ways to make a successful bet i saw how i won a few and that i could cash out also by the other bets i made .i had games i could win 300€ and a few also i could won 50K with only 4 € .Bet365 had made every way difficult to make it impossible to cash out or see the result of the game …by my live bets options i could see nothing but other option as casino ,search bar ,sport i could see that it still refresh.after making contact with the help desk without any result of solution ,they decided to make it more difficult for me to enter my account by saying that they dont recognize the account i had , the funny thing is that is my account was automatically saved and i had logged in almost 30* times on 365…after trying to get a new reset code and make a new password they tried as many way possible to not let enter my account even after i made new password….with new password was not possible and also getting new reset code is also impossible….thanks God i made screen recording that i can look further how to get my money that i won and also show to the judge that this company is a fraud .I am new on 365 and they only could received 20€ out my pocket so i think it will be a big loss of they need to give me 300€ to 50K to a new gambler that was only 7 days member of the account ….they are fraud …dont lose your money to them and since now record every bets you make on other betting apps because they manipulate the accounts .

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Not the first time they have crashed their site during games. Obviously losing too much money with so many games on so they magically crash and then fix it once games are done.

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ScammersLogged me out of my account so I couldn’t cash out early, tried to put my password in lots of times but failed, the time it let me in all games had finished 2 teams out of 9 let me down, scamming gets, don’t waste your money,plenty of other sites that pay out and want your custom

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