SkyBet Review

So far so good, loads of great offers, one of my favourite bookies. No problems so far. fingers crossed it stays that way.

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Amazing the amount of similar reviews, which I’d not previously read. I’ve had an account for around 20 years, used sparingly the last 5 years. Tuesday I deposited 200 for a patent extra places all 3 races. Had some cash left so played on slots, won 3k. Withdrew 2k. Within an hour got an email saying my account was suspended and I needed to provide the usual (which I would have done years earlier) sent all documents over promptly and still no response 5 days later. Surely this is theft??

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Changed the rules on best price places on extra placed horses. Twice A Horse I backed was placed on higher odds and they paid on the lower odds. Robbing Customers Left And Centre. Closing My Account Now

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Worst site ever shame there's not zero star's, slow site for betting nothing loads, markets always suspended for ages, dont even get me started on the slots, rip off merchants,you can spend hundreds and not get one bonus, every other site gives three four more times the bonuses you get with sky,i don't know how this company is still in existence

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AVOID AT ALL COSTS do not look after their customers since opening my account 5 years ago I have never had a decent bet given to me my average stake is probably over 50 amd not once I. That time have they given me a free bet. Also the bet in play is the worst I have ever experienced and you bet in play and before being placed it will go in their gavour and bet goes through if it changes in your faviur it gets stopped they are crooks. 888 sport and bet 365 are by far the best.

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Robbed again. Tossers.

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Scam site.. These people took away all my money. It was a painful experience with them. But I just got back my refund with the help of Mrs Anna Surmina. Feel free to email her

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Don’t play on the slots or any live games you simply can’t win. It’s so rigged it’s unbelievable. If you miss out 5 numbers on live roulette they will find them every spin. YOU HAVE BEEN WARNED

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I have been a customer for 5 years and on the slots you don't win I have bet lots of money and not won there say the slots are tested but there are rigged not to pay out and you will always lose your money I recommend don't waste your money on here

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I have been a customer for over 10 years . But today my account is suspended, skybet asked for my passport and birth certificate, even though I already given them those docs 6 years ago?? Thank God I had no money in the account. DO NOT TRUST SKYBET

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Part 2
Radio streaming Most sports companies offer radio and/or video streaming. But not SkyBet.
On 31/08/20 SkyBet wrote “Regarding a radio service, this isn't something we offer unfortunately, as we have the racing stream service this isn't something we would be looking to implicate (implicate?) we can only offer our apologies there.” But you don’t have a streaming service!!!, didn’t you know? Or maybe you just can’t be bothered?
Concluding
Five months after the start of Coronavirus SkyBet don’t have their lines of communication communicating including postal contact, SkyBet don’t offer streamed radio because SkyBet don’t also have video racing streaming. SkyBet decline to take their supplier to book and happily pay their charges for a service that is faulty for a number of months while spinning fairy tales to their customers and decide that those customers have no basis to complain while they say that they welcome their input, the CEO appears to be untouchable and couldn’t care less despite having been sent a recorded delivery letter which he declined to acknowledge.
To sum up, the customers appear to have no reason to complain because nothing is SkyBet’s fault or its equipment fault, or their marketing department fault. It is our fault because we are stupid for being their customers and we are a nuisance anyway.
Am I wrong with my statement that SkyBet seems to be a Mickey Mouse outfit? Sorry, Mr Mickey.

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Got an account with sky bet, deposited 400 and won back 700, withdrew the money via nationwide (guaranteed within 2 hours usually immediately) then after 3 hours realised no money in the bank. Went on live help, told that the refund has been processed may take a bit longer than usual as high amount( when making a withdraw says max 1500 within 2 hour quick refund process) anyway left a bad review as clueless on what she was doing. Try to log in moments later and my account has been frozen!! Go on live chat and been told my withdrawal has been reversed! My account has been open months verified etc, the reason is they can’t verify my card…. absolutely laughable as taken multiple deposits over the last month, first sign of withdrawal and I get this. Now they are point blank refusing me my money. Said I would take legal action.

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Fast payouts if with barclays .
Good site but lost big

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Part 1
Is SkyBet a Mickey Mouse outfit?
SkyBet advertises itself as, quoting from their complaints procedure, “ Here at Sky Betting and Gaming our mission is to make Betting and Gaming better. But sometimes things go wrong – if there's something you're not happy about please tell us straight away, so we can put it right”. If only it were true. Let us see what they could but won’t put right and the efficiency on other areas. What Skybet would put right would be issues that have a legal connection. If there is no legal involvement Skybet will try to confuse you with all kind of excuses, shifting blame BUT will not try to help or correct. Their site seems to lack maintenance and updates. Quotations will follow shortly.
Video SkyBet advertises their streaming services with the CAPTION “Bet at least 1 to watch a race” In my book this constitutes a commitment.
About six months ago, well before Covi-19 made an appearance, the streaming services started to play up. On percentage terms around 60% racecourses were not streaming; instead we were getting a black screen (not blank, but black screen) full stop. Expecting it to be short terms I decided to make do with the racing radio.
Racing Radio There wasn’t any racing radio! I suffered it for a while expecting it to be a temporary fault. Eventually, sometime in June, well into Covi time, I decided to contact SkyBet customer services. A screen opened:
Customer services I was presented with an impressive menu: Telephone, Live chat, SkyBetHelp on Twitter, Chat with us on Messenger,
I was told “You can get there using this link”: and they supplied a link
The phone was off line The Live chat “sorry our agents are off line” Messenger attended to bet issues handling (legality involved), Twitter I don’t use, there wasn’t an e-mail address available.
I managed to get in touch with customer services despite the attempted discouraging noises by demanding an email address. The following advices were given to me:
If you wish to apply a self-exclusion to your account, please contact us via one of the following methods: In here, SkyBet supplied a live chat link that was unavailable and a telephone number which was also unavailable.
10/08/20 if you attempt to contact us now you should experience no issues.
30/10/20 Still unavailable
Complaints procedure I lodged a complaint and Skybet replied to it:
“To address your complaint I can see that you are unhappy with the contact us page you used to contact us previously” referring to May, June and August contact including screen shots. In June I was told that the communications system was temporarily faulty.
For an online company that depends on communication this was rich
This is now the end of October, how long is temporarily?
“We do really appreciate your feedback as a customer regarding our help and support pages, we use all customers feedback to improve our services. Really?
I was told “You can get there using this link and a link was included. SkyBet didn’t add that the link works but the content doesn’t
If you see this message again please refresh your page and if that doesn't resolve it please take another screenshot and email it over to us at -and they supplied an email address
I don’t work for Skybet, SkyBet doesn’t seem to look at the screen shots properly
“Based on the information provided and as stated above, I'm afraid I am unable to uphold your complaint. We believe this is a fair outcome in the circumstances (circumstances?) and you have now reached the end of our internal complaints process” They forgot to add “Like it or lump it”
And “Your item being sent through the Post will not be replied to any time soon” This is an International company playing at an international level and no ready to deal with an emergency situation as is Covi (or hiding behind the parapet avoiding any communication)
Video First, Customer services blamed my set-up. I told them that if the set-up was wrong I wouldn’t get ANY streaming and that I had been receiving streaming for months, that I could stream fine with other companies. Then I was asked for screen shots. I sent them several. They returned telling me that the shots should include racecourses and dates. Those details were within the screen shot if they had cared to look at them properly. Finally, we came to the nitty gritty part.
I raised the video issue as early as March 2020. After much too-ing and fro-ing I got this “Due to unforeseen technical reasons, Bet & Watch services may not be available at all times. Sky Bet will not be held responsible if these services are not available for technical reasons or other reasons beyond our control
They appear to be saying “if it is not legal don’t bother complaining because we will not try to get it fixed”
PS I have a shorter closing follow up but can't get it in Help?

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Worst betting site ever. Having extra places instead of guaranteed odds is robbing the customer. It has cost me over €100 yesterday on a bet. I wount be using them again.

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Shambles…

Happy to eloborate but can't get through to anyone to explain 🤷‍♀️

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Request a Bet and wait …… and wait ……. and wait …… see/hear nothing, Request a Bet on different day same outcome of no reply. They're only interested in muggy long shot requests. Customer services are painfully slow and clueless.
Getting rid of Best Odds Guaranteed is another reason why i'll be taking my business elsewhere.

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The decision by Skybet to reduce the Best Odds Guarantee by offering extra 'places' is a thinly veiled money saving exercise.
Extra places will earn me nothing on my bets.
Getting coppers on a place double on a lucky 15 or yankee bet has zero appeal.
It's pathetic, 99.99999 people will win less.

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No wonder this website has only got 1 star reviews here.
If there is someone willing share this on social media and or governement please do.

This was my attempt to verify my address and identity with this racist organization organization.
As this is the first ever discriminative proccess ive experieenced seen since im a uk resident.
Horrible service.

Hi, you're through to Timothy. How can I help you today?
Timothy N
hello, i would love to be able to deposit and bet this evening but my verification still is not processed
I will just see if I can verifiy you now
Timothy N
thank you Timothy
23:48
We cannot accept your ID, do you have another to hand?
This can be a passport or Uk driving license
Timothy N
File Transfer Requested
i have got my european identity card
23:49
We don't accept identity cards, apologies for that
Timothy N
is there other document i can provide?
23:50
im am fully legal in uk
Do you have a passport?
Timothy N
unfortunatly no
Do you have a UK driving license?
only portuguese driving licence
23:51
We also accept birth certificates
ull Birth certificate

Requires one of the supporting docs below in addition

confirmation from an electoral register that a person of that name lives at that address
recent original mortgage statement from a recognised lender
solicitor’s letter confirming recent house purchase or land registry confirmation of address
local council or housing association rent card or tenancy agreement
HMRC self-assessment statement or tax demand
house or motor insurance certificate
Timothy N
can i provide my national insurance number with my original HMRC letter?
or my proof of uk address? with my full name
23:53
Really sorry but we need one of the documents mentioned above
Apologies for the inconvenience
Timothy N
23:53
ive got an HMRC letter with my address and full name?
23:54
We would need a birth certificate to go along with that, but that would be fine
Timothy N
but ive born in portugal
Really sorry about that but there is nothing further I can advise with regards to this
Timothy N
23:56
so you are no accepting uk residents completly legal with insurance number and proof of address?
23:57
We can't verify the account unless we receive one of the accepted documents, rally sorry about that, I completely understand your frustration
Timothy N
23:59
where can i complain formaly about this
00:00
?
removed for trustpilot /s/article/Complaints-Procedure
Timothy N
doesnt seem legal at all you guys already done the brexit apparently
00:01
before the governement
00:02

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Been with sky bet for a few years, and never ever had a problem with deposits verification, withdrawals free bets etc. I think most of the complaints on here is people don't bother to read T and C's properly. HOWEVER, they were my favourite bookmaker. Until. They changed the BOG on extra place races. I understand BOG is not a punters right, but I would rather take my chances of a reduced minimum field size, than miss out on a drift. Can't understand that decision, and I'm sure it will affect turnover. Surely less extra place races would have been a better alternative. Anyway, will be taking my punting elsewhere. A real shame.

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I have been their customer 14 years and received free 5 bet per week if I bet 25. This was until early October when they emailed and told me I was no longer eligible (like Christopher 18/10/2020).

I also noted I was now excluded from their other privileges like money back as cash if 2nd/3rd place and the like. When I asked them why they wouldn’t tell me. I told them this just sums up the lopsided relationship they have with their customers. I’ll never use them again.

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Sent details for verification of my account been with them years still waiting 5 days later . Not happy sending information I did as it was and now they tell me they have no idea where it is lol ,you don’t get this kind of service with other betting accounts,

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I was lied to by their customer support operator Richard K, who refused to cancel a bet even though it met all 3 criteria stated in their T's and C's, because.. wait for it…."he couldn't be bothered to contact a senior manager on a Sunday"…wow.

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Terrible, enticed to deposit my 5 for a free 10 bet. No free bet and froze my account and kept my 5. Really bad untrustworthy company that I will never trust again.

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Changed best bet guaranteed.Ridicules and not on will be closing account and will be betting with different bookie.😡

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On Sunday I put enough money into Vegas wich is 10 or however much I put in but 10 is what you need to get the megaprze machine wich I didn't get till today so that's complaint 1 complaint 2 is I got a measly 10 pence from the megamachine wich considering I even put more then 10 in is a complete rip off in my opinion they will more then likley say we can't control what happens with the machine but I'm pretty convinced it's fixed plus I'm only getting 10p most of the time on prize machine when I used to get things like 5 free spins or sometimes I'd get a win of 7 on slots of gold I really do believe they have set this up so your winning very little on the prize machine absolute rip off

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Promotion glitched and stopped me receiving my reward BUT the customer service was EXTREMELY helpful and has actually left me happier than if the promotion worked they were quick and happy to help , want to specially mention (incase anyone from sky bet reads this) “Christopher C“ from your live chat team was very helpful and is a large part of why I still bet with you. , only not 5 star because of the original glitch.

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Changed best odds guaranteed policy on races offering extra place, affects lost of races. Changing to another bookie.

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Terrible company they don’t look after customers give you no decent free bets they keep throwing there 5 pound free bet every week at you as an excuse absolutely useless and don’t want to give you anything a lot better companies out there use 888 sport inter 50 free cash yes cash not free bet each week. Avoid skybet they give you nothing amd staff are unhelpful and they just don’t care.

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Been with them for over 2 years the first time I win I go to withdraw they won't let me they say needs verification 5 days later account suspended for no reason .what can I say ,stay away

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Don't trust these con artists, if you have an accumulator on and have so many winning I guarantee at least one of your next up and coming games will end up as an in play event so you have no chance of cashing out, how do I know, because they have done it to me on every acc I have put on, I will no longer use sky bet. Only gave 1 star because had to to write this review otherwise I would have given no stars, big company like this so desperate to rip you off, and they bang on about how good their cash out is, I smell something which begins with bull, use someone else if you actually want a chance of cashing out, be warned!!….

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Today received email from this company saying they were restricting my bets, withdrawing all promotions and not offering best price guarantee. I can only assume that winning and qualifying for 5 free bet after amassing 25 weekly stakes is not to their liking. Bet elsewhere

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i wish i HAD read the reviews prior to opening an account , i placed 2 bets both ew one horse won 16/1 the OTHER come 2nd did i receive any payment NO, SCAMMING WASTE OF TIME !!!

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The waiting time to verify account after a win is ridiculous. Still waiting on my money. Avoid!!!

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I'm not happy I placed a bet on darts Ross Smith to beat nick Kenny then I deposited 10 I then looked at my balance it said 2.66 so I asked sky bet through Facebook why this is they said they settled my bet wrong they settled it as won when it lost and that's why they deducted 7.34 why not just take away what I'd won instead of securing what I'd just deposited I believe it was purpselly done so they can take more money from medoes this seem right to anyone else ?

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If you take advantage of their promotions they will very quickly restrict your account – even if you have been losing overall. Happened to me and several of my friends. Disgraceful company, only want mug punters – should have their license withdrawn.

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Reported a fault on there system. They ask me for all 4 bits of my info to talk to me. I said not giving you all 4 will give you bits like a bank would. And will never ask for all your details for security. So I say will not bother telling about the fault on your system then. So they then suspend my account with my money in it. Can’t get my money out and leave them until I send my I’d in.
They will then be have more info on me. ID theft will happen next as they don’t have correct procedures.
All to spend money with them. DO NOT JOIN.

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The latest scam from Skybet is hilarious. I had an 8 fold accumulator where all the bets were winning so tried to cash out early.

As I tried to cash out one of the bets on the accumulator mysteriously showed as a loser and when I checked the game was still running (had 42 minutes to go) so there was a blatant "mistake". Whilst they held the bet in suspension AGAIN one of the matches turned and my 652 cash out turned to Zero again.

It is the latest in a long line of Skybet Scams.

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Not trustworthy…..if you dare to win they will remove promotions and restrict your stakes.

Better off using a reputable site like Bet 365 or other big names.

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Yet again ripped off on cash out. I do not give a damn when they give there excuses the plain and simple fact is if sky (rip off) bet have a game on there crooked site then it should be eligible for cash out. I had 8 fold BTTS and 1 game after they robbed my stake money with no indication before that one of the games was not eligible. Anyway the so called non cash out game by 60 mins was already won so that should have removed the suspended rubbish for rest of slip. But what do you expect with any LEFTIST company that employs kay burley

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Absolute disgrace, taking money from my account that wasn’t even placed in a bet, the odds on games have changed really badly, covid must be affecting sky so that’s why these leeches are not giving fair odds.

A shot that hits the crossbar or post isn’t classed as a shot on target, well can someone explain what it is then, as post or crossbar is surely part of the goal.

Disgraceful and won’t be using them again and advise others to use a different betting site

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I've now been waiting 6 days for them to verify my account and everytime I contact them on live chat all thay got to say it takes 72hrs all this because I tried to with drawn my winnings.worse betting company I have ever used 1 star is to much to give

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After 3+ years of having a sky bet account and no issues apart from the odd slots game not playing a bonus round, so yesterday had an email asking why I had a couple of deposits declined ( was an old card that had last 4 numbers same as an expired one ) told them in the reply email , 20 mins later whilst making some bets they suspended my account with no reason . Many attempts at contact with waiting from position 19 in queue and having been cut off, finally got through and they need my ID all over again ! Money in my sky account but not able to access it ! Terrible customer service!

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Have a lack of knowledge on football bets on shoots on goal and in play games when questions are asked say it goes of there system not the proper sites shame was a gd system with a gd free bet system not the worst but ok for football

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Wouldn’t even give that star…
waste of money and time

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sky bet are absolutely the worse shower of sh1te I have ever dealt with in my entire life. they make Ryanair look an accomplished outfit. should be a law against their incompetence. avoid at all costs !!!

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So creating an account with skybet needs 8 pieces of information. Name, address, dob,Email, phone number, bank card details, then to 'verify' you need to give them passport, driving license or a utility bill, WOW that's almost all your personal data to create an account, this is a betting app not a mortgage application, I don't trust any company that requires that amount of personal information, where does it get stored? is it safe? I don't know, they don't say. I look to have my account deleted but there is no option for this on their website just the contact Us page after you go thru the menu that's not helpful

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I have to say they are not fair with cash out. Don’t bet with them. I think it is the people that work there. Hate seeing people win. They get bonuses. Absolute cheat. Not a fair chance to win. CHEATS.

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I have been into sports betting for years, I lost so much money initially when I started until a friend introduced to a guy called Mightytips5 on Instagram who changed my life, he showed me that tips could be 100% accurate always and fixed matches could exist! I have made over 1 million dollars with him and still counting, I couldn't have said this year, but I just wanna help some who wanna win

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Ive been using my brothers skybet with his permission and I also put my card on there so I didn’t have to send him money I could just put it on meself, they have now suspended the account an I can’t withdraw the money that is in there, can anybody help me out?

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