Matchbook Review

The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team :-)

Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.

Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched

Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest

THIEVES, CROOKS, LIARS, SAYS IT ALL. IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,, THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON. CHILDISH , NO BALLS

Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,, Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children. Guess all the rotten reviews are true,, and their only average ones , are made by staff members. . Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .

Very good exchange with best odds around. Would like to see a few more bet options though.

Excellent customer service. Always willing to add a market that they don't have.

Responsive, helpful customer services and excellent value. Would recommend!

no faults so far

Good customer support. My account was verified within a couple days. The API works great & has good documentation.

Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.

extremely poor and incompetent customer service

I will review your site when you have successfully transferred my bank withdrawal J McBride

For me personally, the best gambling platform and customer service

The amounts available to lay bets and the odds were very poor compared to other exchanges.

Very good customer service. Better odds on multiples than smarkets

You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars. David Evans.

Good so far......

System is easy to deal with. Better than Betfair

Needed help with my account. Very good service

Good service

During verification process.after submitting all documents they shared mail they permanently blocking my account & whenever I'm asking for help in their customer support ..they don't have any idea

They banned me and locked me out of my account because I won a small amount of money

Excellent customer service from Gavin yesterday when I went on live chat

Had real issues with login in and managed to get sorted on my laptop but phone is still unresolved but team was very patient and persistent

Very disappointed. Let me bet and win. My account now has 100 on and then told me I needed id. No communication sent beforehand just blocked the account. I have now sent all documents in to unfreeze and the time taken is unacceptable. Still no open account

Great betting & exchange site. Very helpful & polite customer service staff. My only gripes are that you cannot stream live racing when you have a bet on, & there's no markets for US racing

Not used it yet but experience of customer service to date has been very good.

Was great at the start but the verification process has taken too long and despite me contacting support my account remains locked with funds in the account that I can’t use.

High spreads, rude live support, many technical problems

Love chat was most helpful to help me sort out my sign up problems

Great for exchange betting. Bur don't make the mistake I made and forget to submit your ID. My account has been suspended, but that's my fault. Will soon be up and running ig again hopefully.

Perfect Proffesional Wonderfull Analytic Comprehensive Faoulous

I have used Matchbook for years and they are my favorite betting site. They are perfect for my style of wagering.

dont bet wiht this company was locked out of my acount for 3 days due to there fault then once asked for conpenstion they closed my acount saying there worried about my betting utter joke dont trust them with your money hence why they was closed down for 6 months when asked for proof of there false allegations was ignored again .. they hate complaints try eveything to ignore you even there ceo ignore emails cant be trusted bet some where else bad company

Have been 2 week try to verify my account and normally they say two days but take several days. The most frustation its that i ask for help i have two different opinions thats make my life more difficult. But at end of day they are attencious.

Are they paying people to leave reviews? All the 5 star reviews from people with only 1 sentence? In guessing they've not actually placed a bet seeing as its an exchange and there is no liquidity!!!!! That's quite a big deal in my book!!!! But hey keep up with the 5 star reviews though jfc. How can you rate an exchange great when there's no liquidity??

Have always liked using the site as they are ahead of other exchanges for US sports especially. Customer service chat is instant and very helpful. Great to have Matchbook back in the UK market

Not enough money in the pool. Poor odds. Live casino is good fun. Live chat is manned so no wait. In the stone age when it comes to withdrawals, with 3 to 5 working days to hit you debit card

Excellent customer service, that hear your arguments when there is an issue. Really impressed by their ability to solve my problem, where I have the excact opposite experience from one of their main competitors.

i am a new user and block the account i send so many documents to verify my account

Avoid, avoid, avoid! Terrible customer service and the verification process isn't possible if you bank online. As I couldn't be verified (due to not having a utility bill in my name/address or having a high street bank statement) my account was closed and the money I deposited was stolen. Never had this problem with Betfair Exchange and Smarkets.

I've never experienced such a pretend betting exchange. They don't offer prices. Right now ATP and WTA has resumed after 6 month layoff and former number 1 tennis players are playing currently and there's no prices offered. The NBA play offs are on too and prices are disappearing on site. The in play aspect is non existent. This product has gone down hill so much. I'll be closing my account and moving to a real betting exchange. Even smarkets operates better than matchbook.

I made a query via online chat about ID documents I had to send. I received a quick response and it was answered to my satisfaction.