Betway Review

My account has been blocked, funds have not been withdrawn, Betway does not respond to messages at all. I don’t recommend it

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Now been waiting weeks for any sort fix/update/indication as to why I suddenly can’t access my account which has open bets in it. Only one bit of contact I got was a generic email claiming it was being looked into, after leaving review on here.@betway.. if this is not resolved by COB tomorrow I will be logging an official complaint and then going to IBAS. An absolutely dreadful experience.

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TLDR : DO NOT USE, KNOWN SCAM!!Absolutely the worst gambling site ive ever joined. Is 100% a scam. DO NOT JOIN! Will be reporting to IBAS (Independant Betting Adjudication Services). Join a trusted site like Willam Hill, Bet365, PaddyPower, Ladbrokes, Coral etc. I am a member of some 40 plus gambling sites and this one is by far the worst and the only one i have ever needed to complain about!I joined up and deposited £10 and my account was instantly locked. I then tried to speak to live support and was “position 50th in line” I waited 7 hours until i was first. Two days in a row. I was first place for over an hour. That never changed. Their live chat closed. I greatly suspect their live chat is a complete lie. That no one actually ever gets to speak to a real human agent.Their support email is dead. They literally steal your money. I have over 200 followers on my art page so will be uploading a copy of the situation to warn others.*Edit* Reply to Betway : No you wont, youve said that to every negative review, funny how your company comes crawling out the woodwork within hours of a negative review but no one can be bothered to answer the live chat for two days solid…

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basically… on Betway you get to have a go on the free prize wheel every night at midnight, if you deposit £20 and spend £10 on the slots, you get to have a go on the super prize wheel. Since UK clocks have gone forward Betways system is all over the place 🤦‍♂️ you now have to wait till 1am to have a go on the free wheel. So I deposited £60 and went to slots at midnight UK time and received the pop up message that I have qualified for a super spin. I did not go to the spin section until 1am which the system thinks is 12am and a new day, resulting in me losing my spin. Avoid like the plague guys

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So basically… on Betway you get to have a go on the free prize wheel every night at midnight, if you deposit £20 and spend £10 on the slots, you get to have a go on the super prize wheel. Since UK clocks have gone forward Betways system is all over the place 🤦‍♂️ you now have to wait till 1am to have a go on the free wheel. So I deposited £60 and went to slots at midnight UK time and received the pop up message that I have qualified for a super spin. I did not go to the spin section until 1am which the system thinks is 12am and a new day, resulting in me losing my spin. Avoid like the plague guys!!

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All was good until I updated my card details. Couldn’t withdraw to new card. Live chat never gets answered by agent. No email or phone number works. Avoid avoid avoid

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There are a lot of better bookmakers out there. Avoid like the plague.Signed up last weekend, received an email saying I was verified, and by the time I’d made some selections for an acca for the welcome offer, my account had been locked. It took two attempts to get through to customer services initially before being told I’d need to verify my account by sending ID docs. Pretty standard, no bother, I sent the email (and have double checked email address, etc.) on Monday. It’s now Saturday and I’ve had no response. I’ve spent 15+ hours queueing for the Live Chat over the last 3 days (fortunately I had stuff to do while I waited), either getting to late at night and not being spoken to, or being disconnected for no reason. Customer service seems to be non-existent, best to just avoid them.

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What are hack betway bigger bass bonanza, and all games,someone putted bug on my account, spended 300£ any games any bet any win 0% and always two scatters with JJJJKKK101010 same combination ,this company, its real legal fraud!

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Absolutely horrendous site, waiting for 2 separate withdrawals and I haven’t received any yetThe live chat is a joke constantly disconnects after I’m working hours AVOID

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Can’t fault the withdrawal process, what I am complaining about is I’ve spent over 2k and had all my promotions removed?? So now can’t get the free spins or free bet from casino rewards? Can’t get through on live chat either!!

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I will be writing a new review every few days until I get my $10,000. It’s been almost 2 weeks now with no response. I managed to get a hold of their live chat and as everyone else stated, they are completed useless. They said my account is in review and they will get back to me, that was a week ago. Today I log into betway to see if my withdrawl is still in processing and it’s in the last step. Also when I logged in, it sent me new terms and conditions to sign, which I will not be signing. I have a feeling there’s something in the new terms that will screw me over and they will not pay me out. The site just kicked me out once I hit cancel on the new terms.I will seeking legal advice if this persists for another week. It’s a shame how they make milllions and billions of dollars but cry and deploy scummy tactics to not pay out.

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I received a reply from Betway via trust pilot. I explained I can’t withdraw money to the card I used to deposit funds! However they can take money from this card but can’t allow withdrawals! So they send me an email explaining how I can withdraw money from my account. The problem is that the edit card details is greyed out & you can’t update the correct card details in order to withdrawal the funds. They then refer you yet again to the live chat help which is pathetic. Over the space of 3 days I’ve wasted 21 hours waiting to speak to an agent & when you get down to a low number in the queue they disconnect you. I’ve raised a formal complaint with the UK manager & awaiting a response. This company are committing fraud. They take peoples money & don’t want to pay money/winning to winning customers. What sort of website has no phone number or email address. They are crooks & scammers. Betway UK needs to be shut down.

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So many bad things about this company:1. Payout times take anywhere from 2 – 6 days, nowhere near the 1-2 hours(or instantly) of their competitors. When i queried how long the internal process takes the best answer I could get was literally “I don’t know” after waiting 60 minutes to speak to someone. Leading to point 2….2. It takes over an hour to reach an agent by chat, no matter what time of day, and there are a lot of account issues so you constantly need to contact them. They don’t seem very knowledgable at all when you do finally get through and they close the chat if you don’t reply within a couple of minutes – EVEN THOUGH YOU’VE WAITED 90+ MINUTES TO SPEAK TO THEM.3. Their weekly promotions NEVER apply automatically as they’re supposed to, and the daily ones only do it about 50% of the time. This leads back to point 2, where you need 90 minutes and some luck to even speak to somebody to get it rectified. Overall, terribly run across the board and it doesn’t appear that they care about that at all. I wouldn’t go near them.

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Good sportsbook, I cashed out and it took about 3 days, everything went well with the Interac bank transfer. My main reasons for cashing out : the website wasn’t working properly with my PC browser (Chrome). It was taking a long long time for me to log in, it would just hang sometimes for at least a minute, not letting me log in … Sometimes the log in wouldn’t even work at all and I would have to go to another sportsbook to make my bet too. Frustrating. I tried installing the app on my tablet as well but it wasn’t working either, always getting and error message on my phone too … so after enduring this for a few months I decided to cash out and use another sportsbook instead. If things had gone smoothly with the website at least I wouldn’t have cashed out and I would have kept my Betway account active but I just ran out of patience after a while … still a pretty good experience with Betway despite those repetitive technical problems.

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Withdrawal issues!! I’ve tried for almost 2 weeks to get my money ( $1010 CDN) out of my account but it hasn’t arrived! They said that an email was sent which I never received. Then it was a code to use for my deposit which isn’t needed as I have auto deposit. The Help Bot is totally useless as it just goes in circles without solving the issue. This site is CRIMINAL!

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NO STARS..This site will never pay your winnings …They will take all the deposits you make … Yet do not ever try to withdraw .. YOU WONT GET IT…The biggest con of a site ever been seen on the internet.. Do not ever deposit on this site.. it will be at your peril ….User name ..Hubbysfund

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I wouldn’t even give it a one star! Absolutely disgusting this site just take take take, I must have deposited over 500 on this site and not been able to withdraw once! I know it’s a gamble but come on!!!!!! If anyone is reading this please do not waste your money on this site!!!!

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Username KR95hanHello, this site is biggest cheater in the market.I had almost 351000 Indian Rupee in Betway account and after ceasing trading in india they requested me to verify and after that they say we can’t return your outstanding balance by our terms and conditions section 7.I am requesting you to please don’t use this disgusting website. You are not going to earn money from here.

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Username: HA75sim Dear, fellow players. I am requesting you to please don’t use betway. You can’t earn money from here. You will only waste your money and time here. If you are losing they will allow you to play with them and if you wins they will locked your profile And they will say that your money cannot be returned because you have violated the rules. They eat my fund almost 269000 INR.Please save your time and money.You well wisher. Mohamad Qasim

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Still waiting to withdraw money to the card I used to deposit funds! Funny how they can take money from this card but can’t allow withdrawals! Absolutely shocking! I’ve used many online gambling site anc never experienced this. They need reporting – an absolute scam!!!

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I signed up to the site for the first time recentlyand won money and was paid so i have no complaints ,So i have just deposited again and won more money , I am pretty sure i will get my winnings again so i am giving this a 5 star

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I’m not sure what’s going on with this site. I wrote a review on March 24th stating that the withdrawal was taking too long. They gave me instructions to load my documents. Yet the instructions they gave me could not be followed because the upload button I was supposed to press on the website wasn’t there. I emailed them back and let them know. They then asked me to submit my documents manually by email, which I did right away. After waiting an hour to talk with support, support told me that my file has been expedited because I complained on social media. It is now April 3rd. My original withdrawal date was March 9th. How long does it take to review documents? I need answers. I have bills to pay. If this is the expedited way, I would hate to see how long people would have to normally wait without going to social media. Who knows, they might be punishing me for complaining on social media. What choice do I have? Every time I click on support, I am the 72nd person in line. Have to wait at least an hour. I spent more time waiting on chat then they do reviewing documents. Maybe I should be getting paid by the hour trying to resolve this.Username: Dougdouglas

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Withdrawal took a little under 24 hours, whilst waiting for the withdrawal I read the reviews and was quite worried however I have not encountered many issues. Withdrawal time could be faster if I had any suggestions.

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Joined, verified, won, waiting for withdrawl to be credited. Then see that acct is locked and blacklisted. Currently number 54 in the q having been disconnected twice.

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Terrible company. They owe me money from winnings. Taken me nearly 8 hours to get through to their live chat function then you get disconnected. They also don’t reply to any emails. This company is an absolute disgrace. I can’t withdrawal any funds as they gave my old card details but they allow me to deposit with my new card details. This company should be banned. No phone number either to contact them. Avoid.

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I was so unfortunate to join this site and deeply regret, the most unfair gambling site ever met! So much negative to say that is not easy to find where to start…with no explanation at all they closed my account saying that was breaking under regulation 7 !!!!! But the reason I think was only because I did completely ignore this site since rejoined few months ago….and not using at all without making any deposit…they did not like that, so they decided to lock the account with a simple explanation of breaching rules 7, what a bunch of liars and unprofessional, I really do hope that they will get more and more Bad reviews they deserve, they don’t need any respect because they are so Bad and unfair in every single way, this site should deserve to be close down, taken the licence away…but until there is so much unfairness controlling from the Authorities Gambling Commission unfortunately this remains a dream …good luck to all of you, be careful open your eyes and most of all stay away and safe. G.S.

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They wouldn’t correct their mistake of sending my withdrawal to the card used to deposit! The app’s edit function for cards is abysmal & non functioning, the live chat is excruciating, contradicting themselves & going in circles. Not prepared to sort their error. End result is.. closed my account. Only for £10 but that’s not the point. Terrible is a compliment

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Wish I could give a negative review. Beware! Locked my account with cash and open bets. Month and a half of un replied emails 5 hours tonight on the chat to go no where. Do not trust this betting app.

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Just a joke of a company.2 Bets and stake redistricted and excluded from promotions. Apart from the daft wheel that spins 1 spin on some of the worst slots going. And if you do win anything (such as 20p) from the 1 spin you have to wager about £600Betway more like Wetbay.Are you actually an online bookies or a front for something else because surely you cant be making anymore from bookmaking

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Once again, since the 16th of January i have to reach to Trustpilot, to receive an answer or any money own from Betway. This is going forever to be sorted and I really had in off being taken for a ride. They have all my documents but still not paid me the two bets I won. £50 and £450. Last response I received was, they need it to escalate further for review. With that money which won with honesty I can pay some bills. Emanuele1975

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Please can someone tell me what I can do I withdrew 800 pounds it has not gone into my account I contacted them they asked for proof which I sent they told me accounts would look into it today I have used the same email address as they sent me to be told its no longer maned this is so wrong Betway wrote on here that they sent me a private message Another Lie for goodness sake sort this out how can a company be allowed to not pay customers there winnings someone please help

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Do not deposit any money with these SCAMMERS and if you do you will never have any contact with these SCAMMERES unless you do a review thru TRUSTPILOT,I deposited £200 and never even got to have a bet before my brand new account was blocked and then you try and contact these SCAMMERS thru there live chat which does NOT EXIST as its just an APP which will have you in a que untill you think an agent may answer your call but sticks at No2 as its an APP,After leaving a review thru TRUSTPILOT i got a message from the SCAMMERS to say how sorry they are that i was having proplems and they have contacted another SCAMMER in another department and they needed proof of who i was (2 DAYS AFTER THEY TOOK MY MONEY AND LOCKED MY ACCOUNT) should they not have contacted me when THEY locked my account for this info, so i sent LICENCE PHOTO AND GAS BILL and they said please do not hesitate to contact us. HA HA what a joke, so i did try and contact them as they had the docs they just ignored my email,SO PLEASE STOP WAISTING YOU ENERGY AND DO SOMETHING ABOUT THESE SCAMMERS AS I AM,COMPLAING to thes people and if enough of us do this maybe somthing will be done abouy thes people who have STOLE your hard earned money and then just laugh at you,HERE ARE A COUPLE OFF GOVERN BODDIES YOU CAN CONTACT,gamblingcommission the OMBUSMAN, AND if you contact your BANK they will help you,The ONLY way they will ANSWER YOU is if you leave a REVIEW THRU TRUSTPILOT which as far as i an concerned are a great way of getting people of not giving these SCAMMERS there money in the first place,i wish i had checked with them first, SO guys leave your reviews and maybe we can get the govern bodies to do something about thes people, but you have to contact them and let them know and dont forget to contact your BANKS,

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Awful awful awful. Spent 19 hours in live chat on 2 occasions to get next in queue then disconnected. Bonuses earned through bet club not given. Casino promotions not given. Also emailed over a week ago regarding a slot game taking £2 a spin when my stake was 20 to40p. I recorded all this and even sent videos to there email and still have no reply. Do not use this company

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I think more people need to report betway to the gambling comision. They have merged with another company i excluded from. started spining and mid spin locked my acount and havent given me my money. tried contacting them no reply by email and live chat spend hours to be disconected. Do not bet with this company from the reviews ive been reading.

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Would give a minus if I could This platform is a scam I opened an account yesterday and deposited £200 and as soon as It took my deposit it blocked my account I have been trying to contact them for 2 days on there live chat (that’s a joke) been waiting on live chat today since 0900 it’s now 1700The whole thing is a scam and I will be taking this further

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Sent my money apparently via swift when it clearly states that they put the monies back into the account you deposited with I wrote on here they contacted me and I sent them proof of my bank showing no .money has been put in by them and still nothing they have 800 pounds of my money where can I take this any advice would be appreciated

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I withdraw £389 on 28th and have yet to receive it. after reading the reviews im now convinced i wont get it. which is very frustrating considering i needed it. Betway needs to be investigated

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so far i am giving it a 3 because i am still waiting to receive my withdrawal .. i will give this a 5 star when i receive my withdrawal because it is a legit site for winning money

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Deposited money to receive free spins, to be told my bank account did not qualify for them!!! Rip off!Quick enough to take money from that bank account 😡Have now closed my account with betway! Worst site I’ve used!

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Would give 0 stars if I could. SCAM SCAM SCAM. Withhold all withdrawals and no communication will be taking this further you have messed so many people about with money which is rightfully theirs your company owes a lot of people money get it sorted and enjoy a legal battle

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Has anyone else had trouble with Betway I have not received my withdrawal and cannot get hold of anyone it’s so bad when you win and withdraw and no-one will help you They replied to this but don’t tell you what they are doing about it the best result would be to cancel the payment they sent it by (swift what ever that is) and put it into the account I deposited by

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This is the most ridiculous online gaming platformNo spins no so called suoer symbolsR25 000 over 3 days? 250 revolutions at r50 per revolution to get r250 if you are lucky ?Server always down? Come on guys we know you must make money but this is highway robbery and an aggravating disappointing experience This goes on now the past year nowTried other games – eve. Worse – 0.20 return after 15ctevolutions and I’m playing r20? Ow

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If something goes wrong, there’s no one to talk to. Just an automated service. I put some small £3 combination forecast bets on tonight. I won one, but they only paid me for half of it. Yet they’ve taken my full stake. I’ve used them for years and I’ve spent way more than I’ve withdrawn, so for them to restrict my account suddenly and start stealing my money (albeit small amounts) is disgraceful, they’re actually just helping themselves and paying a fraction of what I was owed. Was quite happy with them, but there’s no one to chat with to help!

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Promotions not working or works sometimes 1 bonus spin where you getting nothing, disappointedly this company, lot times,same combination with any games special bigger bass bonanza with any bet 0% win”JJJKKK101010QQQQ”,wow jackpot win real 💩 its agian looks per account management so its looks best way you spending 200£ and getting mini jackpot for max10£~ what can i say only hellHouse here

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I made account yesterday and today they called me saying why I am not placing any bet. it’s my choice. I am trying to delete account then they called me again that you logged in. I told them I want to delete my account. They said why. I find this behaviour very suspicious. So, I sent them an email to delete my account but no reply yet. The live chat showed that I am at no. 57 in the queue.

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hi, i made a withdrawal of £200 on the 12th march. it was processed on the 15th march. it did not reach my bank as i gave wrong sort code which i have updated as requested. i have sent them bank statement of proof that i never received the money. i am in uk can you help please.

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I withdrawal over 3 weeks ago and my money has still not been received! I’ve sent over 10 emails to you regarding the issue and not got a single reply back and also when trying to speak to someone on chat I’ve waited over 5 hours in queue a day not once but maybe 4 days in a roll of trying only to be disconnected by you I have prove and screenshots.. all I want to know where is my money and when I’ll receive it before I take Further action against this company!!!User’s recommendation: Be careful and keep an eye on your withdrawal I feel like I’ve been robbed by betway.

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Shocking , cash out suspended due to system showing a wrong kick of date and time causing a loss of 100s of pounds i could of cashed out. Also spent over £500 on a slot that never gave a bonus , must be the worst r.o.e of any online gambling sites. Oh and to top it off my bonus promo bar from this went to 60 free spins and 3x £5 free bets and they refused to pay them to my account. Avoid this site at all costs its an unfair site with terrible customer service. AVOID AVOID AVOID 🙁

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Terrible customer service. They hold withdrawals for no reason at all and make you jump through hoops to get your money. Never have reps to answer the phone. Slow responses through email. Worst customer service by a mile.

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Have only had a betway account for a few weeks. No issues. Partway through I got a fraud alert on my bankcard. I cancelled the card but my bank account was still active. I ended up having to deposit through paypal. My paypal money comes RIGHT THROUGH my bank account. I get an email today when I went to check some bets that my account is blacklisted because of chargebacks. I just checked my paypal and the balance still shows zero and checked my bank and ALL the charges are still pending! So no chargebacks! In reality the only reason I switched to them was because I was waiting on a limit change on my MGM account. Called the number given: Told they are too busy to call back. Responded to the email with no response back and cant get in touch with anyone through “live chat.”

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