STS Bet PLAYER REVIEWS(321)
Ben Hawkins
19 December 2023
Comment from uk.trustpilot.com
Anyone fighting to get money back stay strong! I Got mine back. The gambling comission removed their licence in the UK. I wrote to the gambling comission who have not yet replied. Because under the UK licence conditions (when sts bet had a UK licence) part of the licence conditions are that players funds should be held in a separate account. I've asked the gambling comission as to why so many people are fighting for winnings and money owed and why, when the gambling commission revoked their licence was the monies not returned to players Here is the sts customer service email address for Poland If needed Where they are based. They do respond, but you may need to send across a bank statement etc. Here is the gambling comissions email address If needed If you have been affected by winnings etc not being returned, drop a note to the gambling commission and in it stateYou revoked sts bets UK licence as part of their UK licence conditions, why were winnings not held in player protected accounts? In line with UK licence conditions?Please advise I firmly believe that enough of us raise this issue our voices will be heard. Not enough is done to safeguard players. The best advice I can give as someone who gambled for years online is don't do it! There is no regulator in the UK with the players best interests at heart.I'll help anyone to get their money back if needed but if successful I'd ask that 10 percent is given to a gambling harm charity. Stay positive if you're affected Ben07961 717867
Anyone fighting to get money back stay strong! I Got mine back. The gambling comission removed their licence in the UK. I wrote to the gambling comission who have not yet replied. Because under the UK licence conditions (when sts bet had a UK licence) part of the licence conditions are that players funds should be held in a separate account. I’ve asked the gambling comission as to why so many people are fighting for winnings and money owed and why, when the gambling commission revoked their licence was the monies not returned to players Here is the sts customer service email address for Poland If needed Where they are based. They do respond, but you may need to send across a bank statement etc. Here is the gambling comissions email address If needed If you have been affected by winnings etc not being returned, drop a note to the gambling commission and in it stateYou revoked sts bets UK licence as part of their UK licence conditions, why were winnings not held in player protected accounts? In line with UK licence conditions?Please advise I firmly believe that enough of us raise this issue our voices will be heard. Not enough is done to safeguard players. The best advice I can give as someone who gambled for years online is don’t do it! There is no regulator in the UK with the players best interests at heart.I’ll help anyone to get their money back if needed but if successful I’d ask that 10 percent is given to a gambling harm charity. Stay positive if you’re affected Ben07961 717867
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Bobby B
23 March 2023
Comment from uk.trustpilot.com
still waiting for my £750 withdrawal, i message them with and get no response, finally i get a response saying we have processed your £28 withdrawalmissing £730 what the hell
still waiting for my £750 withdrawal, i message them with and get no response, finally i get a response saying we have processed your £28 withdrawalmissing £730 what the hell
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Nicholas Harris
25 February 2023
Comment from uk.trustpilot.com
DO NOT USE THIS COMPANY!!!!! SCAMMERS YOU WILL NOT GET PAID OUT PEOPLE!!!GAMBLING COMMISSION IN ON SCAM AS WELL POLISH SCAMMERS BEWARE!!!!!
DO NOT USE THIS COMPANY!!!!! SCAMMERS YOU WILL NOT GET PAID OUT PEOPLE!!!GAMBLING COMMISSION IN ON SCAM AS WELL POLISH SCAMMERS BEWARE!!!!!
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mjc
17 January 2023
Comment from uk.trustpilot.com
Absolute clowns. None stop pop ups during play asking me if I'm OK. They then send emails asking if you're comfortable with you're spending level I only deposited £40 😆 I then told them they are annoying and 10 mins later a email demanding over the top verification docs, I thought they would only need passport and card but they demanded bank statements phone bills galore! Which I have not bothered sending because I don't even have a withdrawal pending, then 5 mins later ANOTHER email, this time stating they are closing there uk operations meaning they are closing down for uk customers. This begs the question why are they then seeking so much confidential documents?? Is if ID fraud to sell details on? As they are leaving uk market. Stay away so shady.
Absolute clowns. None stop pop ups during play asking me if I’m OK. They then send emails asking if you’re comfortable with you’re spending level I only deposited £40 😆 I then told them they are annoying and 10 mins later a email demanding over the top verification docs, I thought they would only need passport and card but they demanded bank statements phone bills galore! Which I have not bothered sending because I don’t even have a withdrawal pending, then 5 mins later ANOTHER email, this time stating they are closing there uk operations meaning they are closing down for uk customers. This begs the question why are they then seeking so much confidential documents?? Is if ID fraud to sell details on? As they are leaving uk market. Stay away so shady.
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Martin
11 January 2023
Comment from uk.trustpilot.com
I opened an account and placed a few sports bets. Won some money nothing major but after requesting to withdrawal it was rejected due to needing to provide verification. All I needed was driving licence/proof of address/and photo of bank card with certain numbers blanked out and it was sorted. I again asked to withdrawal and received my money with 24 hours. I got emails at every step telling me what proof of ID was needed and like I said I received the money quicker than some major bookies. Can’t speak up about other peoples experiences, but I’m genuine and I’ve had no issue at all….would use again. Thanks STS!
I opened an account and placed a few sports bets. Won some money nothing major but after requesting to withdrawal it was rejected due to needing to provide verification. All I needed was driving licence/proof of address/and photo of bank card with certain numbers blanked out and it was sorted. I again asked to withdrawal and received my money with 24 hours. I got emails at every step telling me what proof of ID was needed and like I said I received the money quicker than some major bookies. Can’t speak up about other peoples experiences, but I’m genuine and I’ve had no issue at all….would use again. Thanks STS!
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Ap
02 January 2023
Comment from uk.trustpilot.com
Joke of a company. Opened account, had email telling me I'd passed verification checks, and then tried to deposit £50. The payment shows as pending on my online banking so no problem there, but the funds never appeared in my STS account. Contacted customer service (via email as nobody was manning the livechat) who told me the deposit had to be checked by the relevant department. All very vague, and with no explanation as to why they can't process debit card payments instantly like every other company in the world. Half an hour later I recieve another email telling me the account has been closed, again with no explanation as to why this is the case. I have no idea how this company got licensed as they clearly can't provide the service advertised. My deposit should be added back to my bank account from my pending payments after 7 days so no harm done financially, just a waste of my time. I like to try different betting sites as some tend to have better prices on certain markets, or offer free bets, price boosts etc. In future I will stick with my tried, trusted, and reputable William Hill account. Avoid STS like the plague!
Joke of a company. Opened account, had email telling me I’d passed verification checks, and then tried to deposit £50. The payment shows as pending on my online banking so no problem there, but the funds never appeared in my STS account. Contacted customer service (via email as nobody was manning the livechat) who told me the deposit had to be checked by the relevant department. All very vague, and with no explanation as to why they can’t process debit card payments instantly like every other company in the world. Half an hour later I recieve another email telling me the account has been closed, again with no explanation as to why this is the case. I have no idea how this company got licensed as they clearly can’t provide the service advertised. My deposit should be added back to my bank account from my pending payments after 7 days so no harm done financially, just a waste of my time. I like to try different betting sites as some tend to have better prices on certain markets, or offer free bets, price boosts etc. In future I will stick with my tried, trusted, and reputable William Hill account. Avoid STS like the plague!
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Oliver
19 December 2022
Comment from uk.trustpilot.com
Vile, no good, scam of a company. You can deposit in seconds but withdrawals are ongoing 15+ days later. Asked for an absolutely absurd amount of verification to which once adhered to, there’s miraculously an issue with every way of withdrawing. I will not stop going at them and spreading how much of a sham they really are. They won’t win this one. Absolute scum.
Vile, no good, scam of a company. You can deposit in seconds but withdrawals are ongoing 15+ days later. Asked for an absolutely absurd amount of verification to which once adhered to, there’s miraculously an issue with every way of withdrawing. I will not stop going at them and spreading how much of a sham they really are. They won’t win this one. Absolute scum.
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dajenks
30 November 2022
Comment from uk.trustpilot.com
do not use this site, took 200 pound out of my account with no deposit. stay away.
do not use this site, took 200 pound out of my account with no deposit. stay away.
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Unknown
20 November 2022
Comment from uk.trustpilot.com
Signed up and starting playing was all perfectly fine. I lost a little bit of money and it stopped me from playing and just said monthly loss limit reached, this wasnt mentioned before I deposited. I then withdrew the remaining balance, they accepted my ID straight away and processed my withdrawal, then it was declined as apparently my bet rejected it. I got back in touch and they stated I need to send in a bank statement to prove my bank details although they already had them, they needed a transaction on the statement to prove I used that account. I chase every day for a week and finally got my money back, well so I thought anyway. When the money came into my account it was less that it was meant to be and there trying to claim its my banks fault and not theres, really not true as my bank have shown the transaction that came in. I have bet on many sites and this is by far the worst, can I have my money back yet?
Signed up and starting playing was all perfectly fine. I lost a little bit of money and it stopped me from playing and just said monthly loss limit reached, this wasnt mentioned before I deposited. I then withdrew the remaining balance, they accepted my ID straight away and processed my withdrawal, then it was declined as apparently my bet rejected it. I got back in touch and they stated I need to send in a bank statement to prove my bank details although they already had them, they needed a transaction on the statement to prove I used that account. I chase every day for a week and finally got my money back, well so I thought anyway. When the money came into my account it was less that it was meant to be and there trying to claim its my banks fault and not theres, really not true as my bank have shown the transaction that came in. I have bet on many sites and this is by far the worst, can I have my money back yet?
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Sefton General
19 November 2022
Comment from uk.trustpilot.com
They do everything they can to avoid paying out. ID checks are pedantic and way beyond what any other gambling firm requires or indeed is required by law. Avoid like the plague!
They do everything they can to avoid paying out. ID checks are pedantic and way beyond what any other gambling firm requires or indeed is required by law. Avoid like the plague!
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Joseph Rose
19 November 2022
Comment from uk.trustpilot.com
Frauds. Avoid. Avoid. Impossible to get your money out. Terrible customer service. DO NOT USE THIS BETTING SITE. They are stopping me from withdrawing for no reason. Impossible to get through to.
Frauds. Avoid. Avoid. Impossible to get your money out. Terrible customer service. DO NOT USE THIS BETTING SITE. They are stopping me from withdrawing for no reason. Impossible to get through to.
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Ellie Jamieson
13 November 2022
Comment from uk.trustpilot.com
Tried alternative bookmaker. Bit concerned they wanted ID etc so quickly once they took my deposit. But it was only passport and proof of address, which was verified within 10 mins. I had a decent win and withdrew it to source - was on my card within 60mins. So nothing to complain about. Solid alternative option.
Tried alternative bookmaker. Bit concerned they wanted ID etc so quickly once they took my deposit. But it was only passport and proof of address, which was verified within 10 mins. I had a decent win and withdrew it to source – was on my card within 60mins. So nothing to complain about. Solid alternative option.
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David Mackintosh
12 November 2022
Comment from uk.trustpilot.com
If I could rate these cowboys less than 1 star, I would! The site isn't that great with poor odds, but the most disappointing thing about this Polish outfit is their KYC process. Having to jump through numerous hoops to place a few bets. Poor communication, or indeed no communication on occasion. I would avoid them if you can.
If I could rate these cowboys less than 1 star, I would! The site isn’t that great with poor odds, but the most disappointing thing about this Polish outfit is their KYC process. Having to jump through numerous hoops to place a few bets. Poor communication, or indeed no communication on occasion. I would avoid them if you can.
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Tom's World Videos
25 October 2022
Comment from uk.trustpilot.com
Really hard work with this absolutely shocking. Do not bet on this site
Really hard work with this absolutely shocking. Do not bet on this site
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Ray Tannner
19 October 2022
Comment from uk.trustpilot.com
Pathetic site pathetic RTP and pathetic live chat (non existent) just play big w*nk bonaza and I play 10p/20p stakes on this occasion I played 10p stake and in 500 spins i had two bonuses and I know the slot has a default win of 10x but I got back to back £1.05 wins in my massive 2 bonuses 😂 don’t even bother wasting your money honestly these cowboys are laughable p absolutely laughable!
Pathetic site pathetic RTP and pathetic live chat (non existent) just play big w*nk bonaza and I play 10p/20p stakes on this occasion I played 10p stake and in 500 spins i had two bonuses and I know the slot has a default win of 10x but I got back to back £1.05 wins in my massive 2 bonuses 😂 don’t even bother wasting your money honestly these cowboys are laughable p absolutely laughable!
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Chris Turnbull
14 October 2022
Comment from uk.trustpilot.com
the KYC verification process is completely over the top and they keep asking for the same documentation over and over again. they are essentially annoying customers by blocking withdrawals and access to bet on the site due to a management team who don't understand the requirement from the gambling commission to carry out further checks. they clearly use this as a tool to delay payments. they have asked me for pension and payroll documents even though i've already provided about 10 pieces of documentation. i generally feel like my identity will be stolen and i will be on the receiving end of fraud soon. i will be looking to seek more professional advice and reporting to commission and other gambling authorities.
the KYC verification process is completely over the top and they keep asking for the same documentation over and over again. they are essentially annoying customers by blocking withdrawals and access to bet on the site due to a management team who don’t understand the requirement from the gambling commission to carry out further checks. they clearly use this as a tool to delay payments. they have asked me for pension and payroll documents even though i’ve already provided about 10 pieces of documentation. i generally feel like my identity will be stolen and i will be on the receiving end of fraud soon. i will be looking to seek more professional advice and reporting to commission and other gambling authorities.
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Ben
11 October 2022
Comment from uk.trustpilot.com
AVOID this site. Nothing but problems. Quick to take your money but a nightmare trying to get it back. Some of the documents they ask for are completely absurd as well. I would also advise everyone who's had an issue to submit a complaint to their ADR service which is eCOGRA.
AVOID this site. Nothing but problems. Quick to take your money but a nightmare trying to get it back. Some of the documents they ask for are completely absurd as well. I would also advise everyone who’s had an issue to submit a complaint to their ADR service which is eCOGRA.
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Joe Mack
06 October 2022
Comment from uk.trustpilot.com
Look at the state of this site, not one positive reviews. How the gambling commission allow sites like this questions just how badly online gambling is nowadays. This site doesn't pay out. They steal your profit and hold your withdrawals to ransom!!!!
Look at the state of this site, not one positive reviews. How the gambling commission allow sites like this questions just how badly online gambling is nowadays. This site doesn’t pay out. They steal your profit and hold your withdrawals to ransom!!!!
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David S
23 September 2022
Comment from uk.trustpilot.com
SCAM COMPANY IF ITS THE LAST THING YOU DO -NOT BET WITH THIS COMPANY CROOKS AND A FRAUD YOU WONY GET ANY MONEY YOU WIN WITHOUT GOING THROUGH HELLI can honestly say it's tje worst experience ive ever encountered in 25 years and they are just HORRIBLE HORRIBLE PEOPLE AVOID AVOID AVOID YOU HAVE BEEN WARNED ??
SCAM COMPANY IF ITS THE LAST THING YOU DO -NOT BET WITH THIS COMPANY CROOKS AND A FRAUD YOU WONY GET ANY MONEY YOU WIN WITHOUT GOING THROUGH HELLI can honestly say it’s tje worst experience ive ever encountered in 25 years and they are just HORRIBLE HORRIBLE PEOPLE AVOID AVOID AVOID YOU HAVE BEEN WARNED ??
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Aleksi
14 September 2022
Comment from uk.trustpilot.com
There is nothing good to say about your STS Bet and I don't even understand the existence of the casino. I was lucky and successfully wagering the welcome bonus. However, they informed me that I have broken the rules, which is absolutely not true. They only paid me back my deposit and withheld my winnings (almost 2000 euros). I think the purpose of casinos is to provide entertainment and possibly quick wins if you're lucky. I don't understand what the purpose of your casino is. It seems that casino is only stealing people's money, which I think is really wrong... Do not under any circumstances play that casino if you want to get your winnings!
There is nothing good to say about your STS Bet and I don’t even understand the existence of the casino. I was lucky and successfully wagering the welcome bonus. However, they informed me that I have broken the rules, which is absolutely not true. They only paid me back my deposit and withheld my winnings (almost 2000 euros). I think the purpose of casinos is to provide entertainment and possibly quick wins if you’re lucky. I don’t understand what the purpose of your casino is. It seems that casino is only stealing people’s money, which I think is really wrong… Do not under any circumstances play that casino if you want to get your winnings!
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Russell Charity
05 September 2022
Comment from uk.trustpilot.com
Constantly asking for verification of identity and gets more and more intrusive. Eventually I had enough and closed account after they wanted unredacted bank statement as proof of ID.
Constantly asking for verification of identity and gets more and more intrusive. Eventually I had enough and closed account after they wanted unredacted bank statement as proof of ID.
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DH
26 August 2022
Comment from uk.trustpilot.com
Account closed after supplying multiple verification pictures of debit card and driving licence. Confiscated over 300 as withholding stake amounts.DO NOT USE SCAM FIRM
Account closed after supplying multiple verification pictures of debit card and driving licence. Confiscated over 300 as withholding stake amounts.DO NOT USE SCAM FIRM
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Lawrence Ball
24 August 2022
Comment from uk.trustpilot.com
So, I've been going through my casino accounts (seeing which ones were still accessible...UK-based), and got to STS bet.Everything seemed fine, got a nice bit of profit, then the issues started.It turns out, where every other casino site I play on accepts a bank statement proving the card I deposited with is mine...STS Bet want to see the actual transaction with their site on it.My problem: if you deposit on their site, you won't be able to withdraw anything until you can provide a statement showing that transaction. My statements are routinely issued once a month by my bank. In my case I was a day into the most recent statement period, meaning I'd have to wait almost a month to provide a statement showing my STS transaction, and withdraw my money.So, right now I'm pestering my bank to issue a non-routine statement to give to STS Bet.
So, I’ve been going through my casino accounts (seeing which ones were still accessible…UK-based), and got to STS bet.Everything seemed fine, got a nice bit of profit, then the issues started.It turns out, where every other casino site I play on accepts a bank statement proving the card I deposited with is mine…STS Bet want to see the actual transaction with their site on it.My problem: if you deposit on their site, you won’t be able to withdraw anything until you can provide a statement showing that transaction. My statements are routinely issued once a month by my bank. In my case I was a day into the most recent statement period, meaning I’d have to wait almost a month to provide a statement showing my STS transaction, and withdraw my money.So, right now I’m pestering my bank to issue a non-routine statement to give to STS Bet.
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Rob Jones
24 August 2022
Comment from uk.trustpilot.com
Omg this has to be the worst site in relation to RTP returns, every Bonus is set at X20 return. It's impossible to maintain a balance here, they Scam you from the Get go. AVOID THIS ONE LIKE THE CONVID INJECTION.
Omg this has to be the worst site in relation to RTP returns, every Bonus is set at X20 return. It’s impossible to maintain a balance here, they Scam you from the Get go. AVOID THIS ONE LIKE THE CONVID INJECTION.
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Will Green
22 August 2022
Comment from uk.trustpilot.com
This betting company is a scam. Will do everything to not pay out any withdrawals. Have been in talks with them for months, provided them every documentation, and still have not allowed the money to be withdrawn. SCAM.
This betting company is a scam. Will do everything to not pay out any withdrawals. Have been in talks with them for months, provided them every documentation, and still have not allowed the money to be withdrawn. SCAM.
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Gruber Fuhrer
20 August 2022
Comment from uk.trustpilot.com
i dont receive my welcome bonus
i dont receive my welcome bonus
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Mr neil Evans
19 August 2022
Comment from uk.trustpilot.com
People,don't bother with this.bunch of comedians.they will take your money.then if you win.they will accuse you of fraudulent activity and keep your money.1star is way too high for this bunch of cowboys.
People,don’t bother with this.bunch of comedians.they will take your money.then if you win.they will accuse you of fraudulent activity and keep your money.1star is way too high for this bunch of cowboys.
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Josh Smith
17 August 2022
Comment from uk.trustpilot.com
Holding my money asking for absolutely stupid things (like a picture of me holding my id to prove its me) now they wont send my money back as I dont pay bills at my house. I sent a credit card statement but its not good enough for them. My utility bills are not in my name. This has been going on for 4 weeks now. Dont waste your time with this company
Holding my money asking for absolutely stupid things (like a picture of me holding my id to prove its me) now they wont send my money back as I dont pay bills at my house. I sent a credit card statement but its not good enough for them. My utility bills are not in my name. This has been going on for 4 weeks now. Dont waste your time with this company
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Mark
17 August 2022
Comment from uk.trustpilot.com
Awful company and site with customer service to match probably the worst customer service ever
Awful company and site with customer service to match probably the worst customer service ever
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Daniel Donohoe
11 August 2022
Comment from uk.trustpilot.com
So now my account been shut down my winnings taken from me but refunded my deposits for no reason no explanation scum company soon be in the mud
So now my account been shut down my winnings taken from me but refunded my deposits for no reason no explanation scum company soon be in the mud
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Daniel Donohoe
09 August 2022
Comment from uk.trustpilot.com
Update on my last review still waiting for my withdrawal says its the last of verifying my account that was on Saturday they last messaged me
Update on my last review still waiting for my withdrawal says its the last of verifying my account that was on Saturday they last messaged me
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Mary
03 August 2022
Comment from uk.trustpilot.com
5 days I've been waiting for my withdrawal,spoke to customer services and all I get is ,that they can't give me an accurate time frame but rested assured it will be done as soon as possible,what kind of response is that ,avoid this site of cowboys
5 days I’ve been waiting for my withdrawal,spoke to customer services and all I get is ,that they can’t give me an accurate time frame but rested assured it will be done as soon as possible,what kind of response is that ,avoid this site of cowboys
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Scott
31 July 2022
Comment from uk.trustpilot.com
AVOID! Happy to let me deposit but putting me through the ringer when I'm trying to withdraw a poxy 200. Now I've provided a multitude of documents they're now resorting to telling me there was an error processing my payment, so I have to deposit MORE via an alternative method and then withdraw from that, only I can't now because they have frozen my account, with my balance still in there! Scam artists.
AVOID! Happy to let me deposit but putting me through the ringer when I’m trying to withdraw a poxy 200. Now I’ve provided a multitude of documents they’re now resorting to telling me there was an error processing my payment, so I have to deposit MORE via an alternative method and then withdraw from that, only I can’t now because they have frozen my account, with my balance still in there! Scam artists.
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Daniel Donohoe
29 July 2022
Comment from uk.trustpilot.com
Avoid at all cost uploaded all documents then they start asking for my proof of income and told hold my passport next to my face what next
Avoid at all cost uploaded all documents then they start asking for my proof of income and told hold my passport next to my face what next
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bahjat
26 July 2022
Comment from uk.trustpilot.com
They've got a 200 loss limit on there system which is nothing per month. I contacted live chat over 10 times to get this removed. They asked for 2 months of bank statements and 3 months of payslips. I provided it to them, then they asked for a further 3 months of bank statements. I want to make a bet not apply for a mortgage
They’ve got a 200 loss limit on there system which is nothing per month. I contacted live chat over 10 times to get this removed. They asked for 2 months of bank statements and 3 months of payslips. I provided it to them, then they asked for a further 3 months of bank statements. I want to make a bet not apply for a mortgage
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Ebony Holbrook
25 July 2022
Comment from uk.trustpilot.com
I’ve played on STSbet for a few weeks, deposited £30 and was playing Madame destiny megaways on £2 stake, at £26 a win appeared on screen (quite a large win) but it wasn’t credited and then it popped up saying my accounts been blocked! Luckily I screen record my playing sessions so have this on video. But they’re being absolutely useless in live chat and email to pay the winnings out! They debited the £2 from the balance for the spin!!
I’ve played on STSbet for a few weeks, deposited £30 and was playing Madame destiny megaways on £2 stake, at £26 a win appeared on screen (quite a large win) but it wasn’t credited and then it popped up saying my accounts been blocked! Luckily I screen record my playing sessions so have this on video. But they’re being absolutely useless in live chat and email to pay the winnings out! They debited the £2 from the balance for the spin!!
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Nicholas Harris
25 July 2022
Comment from uk.trustpilot.com
Avoid this company at all costs!!!!Dirty no good polish scamming scum.with bit of luck there offices get blown up in Malta with them all in it ?????? Lying c*ntsGambling commission just as bad as well as ecogra in on scam with them
Avoid this company at all costs!!!!Dirty no good polish scamming scum.with bit of luck there offices get blown up in Malta with them all in it ?????? Lying c*ntsGambling commission just as bad as well as ecogra in on scam with them
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Paul
23 July 2022
Comment from uk.trustpilot.com
STS Slow Terrible Service. I contacted live chat 5 times about a bonus they never credited. Same hopeless response from live chat Basically lied and did nothing. STS BET won't be around for much longer ?????
STS Slow Terrible Service. I contacted live chat 5 times about a bonus they never credited. Same hopeless response from live chat Basically lied and did nothing. STS BET won’t be around for much longer ?????
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Liam
21 July 2022
Comment from uk.trustpilot.com
Joke of a company they was alright at first processing withdrawals then verification happened I sent everything you can think of I been waiting 9 days still same response on live chat when we get response from the team we contact you immediately yet I'm still waiting they accepted my other documents just passport selfie but just says in review stayed like since 12th July weird all of that as winning just over 10,000 from them probably won't verify account so they don't have to pay me don't know what else to do
Joke of a company they was alright at first processing withdrawals then verification happened I sent everything you can think of I been waiting 9 days still same response on live chat when we get response from the team we contact you immediately yet I’m still waiting they accepted my other documents just passport selfie but just says in review stayed like since 12th July weird all of that as winning just over 10,000 from them probably won’t verify account so they don’t have to pay me don’t know what else to do
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Kc
18 July 2022
Comment from uk.trustpilot.com
Worst site ever !! Gave me 3 deposit match bonuses never worked took over a week to get someone to start to sort it they kept applying the wrong bonus to the account I finally raise a complaint all of a sudden my account has been blocked with no warning or explanation and days upon days go by still no access to my account despite the fact my account is already verified and I havent reached or exceeded any limits on my account or requested a withdrawal and Im still waiting on a bonus to be added, the live chat service is non existent they dont seem to be able to do anything themselves bar have to raise things to departments who no one can ever reach overall an extremely poor site for support or to be able to provide any level of service at all stay clear !
Worst site ever !! Gave me 3 deposit match bonuses never worked took over a week to get someone to start to sort it they kept applying the wrong bonus to the account I finally raise a complaint all of a sudden my account has been blocked with no warning or explanation and days upon days go by still no access to my account despite the fact my account is already verified and I havent reached or exceeded any limits on my account or requested a withdrawal and Im still waiting on a bonus to be added, the live chat service is non existent they dont seem to be able to do anything themselves bar have to raise things to departments who no one can ever reach overall an extremely poor site for support or to be able to provide any level of service at all stay clear !
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Stewart Bewley
11 July 2022
Comment from uk.trustpilot.com
Take way longer than their competitors to pay out. Is excruciating when you can't place your next bets because they haven't bothered to settle your winners yet.
Take way longer than their competitors to pay out. Is excruciating when you can’t place your next bets because they haven’t bothered to settle your winners yet.
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joan callan
07 July 2022
Comment from uk.trustpilot.com
To everybody who has problems like I have contact the IBAS and make a complaint it takes 5 mins to do. I got my cash back ASAP. I advise nobody to be foolish enough to deposit money to STS bet. There is a 50/50 chance you ll have your deposit and any winnings blocked.
To everybody who has problems like I have contact the IBAS and make a complaint it takes 5 mins to do. I got my cash back ASAP. I advise nobody to be foolish enough to deposit money to STS bet. There is a 50/50 chance you ll have your deposit and any winnings blocked.
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Mark
07 July 2022
Comment from uk.trustpilot.com
Worst site and staff ever FACT. Just rude amd very intrusive been with them 7 weeks and every single week there is always something else on verification its call intrusionF@@K them and there site oh yer amd they out stupid staking limits on absolute cowboys just join Bet 365
Worst site and staff ever FACT. Just rude amd very intrusive been with them 7 weeks and every single week there is always something else on verification its call intrusionF@@K them and there site oh yer amd they out stupid staking limits on absolute cowboys just join Bet 365
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Marco
26 June 2022
Comment from uk.trustpilot.com
The absolute worst bookie ever. I was verified and the moment I started getting a few wins (3 to be precise), the merry go round of verification began. Well over a week in being asked to send bank statements (yes, more than one from two banks), pictures, my inside leg and all other manner of verification. Once they had all that my account was closed. Site seems like an absolute scam.
The absolute worst bookie ever. I was verified and the moment I started getting a few wins (3 to be precise), the merry go round of verification began. Well over a week in being asked to send bank statements (yes, more than one from two banks), pictures, my inside leg and all other manner of verification. Once they had all that my account was closed. Site seems like an absolute scam.
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John
24 June 2022
Comment from uk.trustpilot.com
By far the single scummiest bookmaker I've encountered in my life! They were purposely withholding my money and making me take selfies holding documents, then said the pictures weren't clear enough. They asked for 10+ types of documents before they allowed me to withdraw my 1,000.Whatever you do, avoid these crooks like the plague!
By far the single scummiest bookmaker I’ve encountered in my life! They were purposely withholding my money and making me take selfies holding documents, then said the pictures weren’t clear enough. They asked for 10+ types of documents before they allowed me to withdraw my 1,000.Whatever you do, avoid these crooks like the plague!
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Alpha Squad
24 June 2022
Comment from uk.trustpilot.com
These guys wont last long and get shut down soon. Deposited 50 and clearly says 1-2 minutes, half and hour passes and my deposit isnt being shown. I contact support, they tell me it takes up to 48 hours to verify. What a disgrace. I can only imagine its run by a moron and a group of kids because the things they seem to make up on the spot is complete lies. Ive never ever in my 30 years of gambling, come across a joke of a company as bad as this. Stay clear people please.
These guys wont last long and get shut down soon. Deposited 50 and clearly says 1-2 minutes, half and hour passes and my deposit isnt being shown. I contact support, they tell me it takes up to 48 hours to verify. What a disgrace. I can only imagine its run by a moron and a group of kids because the things they seem to make up on the spot is complete lies. Ive never ever in my 30 years of gambling, come across a joke of a company as bad as this. Stay clear people please.
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SHAHID z
23 June 2022
Comment from uk.trustpilot.com
Day 17 - again after making me send over documents for verification and being accepted - STILL VERIFICATION NOT COMPLETE DUE TO additional verification These guys are clowns! 17 days since requesting a withdrawal and again the same bullsh!t copy and paste answers from Livechat
Day 17 – again after making me send over documents for verification and being accepted – STILL VERIFICATION NOT COMPLETE DUE TO additional verification These guys are clowns! 17 days since requesting a withdrawal and again the same bullsh!t copy and paste answers from Livechat
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Antonio
23 June 2022
Comment from uk.trustpilot.com
They kept my winnings from the welcome bonus I received for no reasons! DON'T USE THIS WEBSITE!
They kept my winnings from the welcome bonus I received for no reasons! DON’T USE THIS WEBSITE!
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Gary Truefitt
22 June 2022
Comment from uk.trustpilot.com
Won't let you place bets, says you need to login, even though I already was, tried logging out, logging back in....same issue. Probably worst betting site I've used.
Won’t let you place bets, says you need to login, even though I already was, tried logging out, logging back in….same issue. Probably worst betting site I’ve used.
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Mitchell Ellis
30 December 2023
Comment from uk.trustpilot.com
Worst site ever complete scam
Worst site ever complete scam