Betway Review

Worst site i have ever used scammers refusing to let me withdraw after they have taken 100s of pounds from me police and trading standards will be involved scam site have also tried to email and its saying they wont respond to emails

Reply

The same issue as mentioned in previous comments … While playing Bruno’s Gallo Gold slot game, I won’t the free spins, after the first spin the game gave me an error message, & never played the free spins when the game eventually did come back, now the game is suddenly removed from their website & there’s no history of the tickets played in the game under the transactions of my account, support had me waiting 3 different ques & never got to me. Luckily I have screenshots & screen recording of the situation…. The openly robbed me & cheated a client …. that’s disgusting…. Thieves 🖕🖕🖕🖕

Reply

I have played Betway for a few years now, and after months of playing the free spin game and getting the same thing everyday. (1 bonus spin). I was actually going to ask them if I could put a bet on what was going to come up.Anyway recently I won £75 on the free spin. (I think that they made a mistake on that spin), but anyway I have tried to withdraw some of this winning, and guess what, all of a sudden, I can’t withdraw. My details are wrong, on the same account that I have make deposits and withdrawals on over the last few years. I have e-mails them and tried the chat page (what a wsate of time).I expect after this review, I will not be playing Betway much longer as they will probably cancel my account.

Reply

Betway have close my account and stolen my money I have over £250 worth of withdrawals still to be paid from last week please do not use betway as there do not do withdrawals yes you can depstit on your card but can not do any withdrawal there are crooks Give me my money betway

Reply

Be careful who you bet with… Betfair may void your winning bet and tell you “bets were voided due to a palpable error on the website at the time of placing your bets. Based on this, your bets were voided in line with our palpable error terms”

Reply

They owe me £1000 in withdrawal, claiming my bank details are incorrect which is not true as I can deposit. Customer service on X are useless. No response to emails. I will be taking legal action.

Reply

Most of their slots seems rigged, they hit you up with a bonus win in the beginning and the longer you play the odds for bonus wins clearly decreases. This app is rigged for you to lose.

Reply

Less than one star. Customer support not replying. They load new games on the site that keep on giving errors while playing the after a while you get free games and boom error again refresh page no bonus no refund. Also this sites Rtp is very bad. I will no longer support them.

Reply

I can’t seem to be able to find where to get in touch with you since you locked me out of my account during my attempts to make contact with you regarding my very very delayed withdrawal now I can’t even get into it at all nay mind find how to connect with you for assistance with my vvvveeeerrrrrryyyyy delayed withdrawal I very luckily won but because I jumped gun n spent my living money on a new air oven thinking it would be as quick as it was last time I won sods law. Please help me with my very frustrating situation I’ve found myself in I beg ya. I don’t have a gambling problem I don’t have the bank funds to get a addiction to be true with ya. But I’m considering returning my air oven due to lack of my winnings not been transferred like usual. Please can you give me a helping hand regarding my very frustrating situation please

Reply

Robbing company !!Same as everyone They owe me a withdrawal of £4505Same withdrawal method for all my other withdrawals and say my banking details are invalid which is not true whatsoever Blocked and excluded my accountI will be taking that furtherCourt proceedings and media

Reply

II was playing live mega roulette. I had £10 on red 30, this number happened to have a 100x multiplier on aswell. Dealer spun the wheel and added the ball. To my delight it landed on 30 red. All of a sudden as the ball landed on 30 red the dealer picked the ball up. Clear cheating. Messages started to pop up saying the same thing as I did. Then nothing happened for about 5 mins. The got a message on the game saying we will be refunded.I have never experienced this level of cheat online. If betway are letting this happen they should have a gaming license. Disgusting. They are all happy taking your money then cheat when they lose. They should not be operating as a casino. I have complained with no response. Looks like I’ll be going to the gaming commission and take them to court as they don’t have to bottle to admit what they have done and they obviously don’t want to payout.100% stay away from this casino, they are much better and legit casino apps that payout and operate in a legal way.

Reply

Thurs 18th July, 2024 between 7pm and 8.13pm the site has been on/off and down for periods.It is just useless. If you wish to be left holding the can while betway makes another apology, then this is the site for you.This site will catch you at the worst possible time. Avoid it.

Reply

Betway are now refusing to help and I don’t understand what’s happening. They claim they paid out my Withdrawal on the 12th of July but it’s still not in my bank. I contacted my bank and they say nothing is due so obviously betway hasn’t actually paid out…

Reply

Do not use matstercard or visa as you can depstit fine but can not do any Withdrawal I have 2 Withdrawal from Sunday that have not be processed I have 3 Withdrawal that have been but have not been put on my bank account yes I use a different method to Withdrawal but what choice do I have when you can’t withdraw with Mastercard no reason has been given why please sort this out or I will have no choice but to take legal action.

Reply

Betway update.They still haven’t gave me my money back live chat will blatantly lie as they know theyve got your money.People of UNITED KINGDOM. If you want to gamble make sure the company has business in the UK betway dont theres good reason we dont let crooks in,but its about time we stopped them banking and robbing our kind people of our hard earned. Blank this mob they’re bandits.And if Betway want to reply tell trust pilot why you wont return my funds you have my express permission. Im albee3 trust pilot have my email so post away lets see how much betway will stand by their 63%replies answered BOGUS.Reply to this one

Reply

Do NOT use betway they will rob you from your withdrawals I’m still waiting on mine since March and heard nothing from them. Everyone should use betfred they are much better with their customers

Reply

JUST LIKE ALL THE OTHER REVIEWS I TOO MADE A WITHDRAWAL OF £1174 WHICH SAID ON WITHDRAWAL STATUS AS PAID AND YET ISNT IN MY BANK!! LIVE CHAT HAS A QUEUE OF ABOUT 40 PEOPLE WAITED 5 HOURS ( NO RESPONSE) THEY THEN LOCKED MY ACCOUNT WITHOUT ANY EXPLANATION NO EMAILS AT ALL! HAD TO USE RESOLVER TO TRY AND CONTACT THEM. THEY HAVE CURRENTLY ROBBED ME OF OVER £1000 POUNDS!! ALSO NOTE THE WITHDRAWALS WERE PUT THROUGH LAST WEEK!! SHOCKING SERVICE User Id Mray116

Reply

Refusing to send my withdrawal to My bank account which I had to verify yet again that’s in my name, that I’ve had multiple withdrawals to. Told me to switch withdrawal methods which you can’t do without depositing. Lies upon lies. Then went to log back in said I have chose to self exclude liars and thieves and have been reported

Reply

Con!!Been with Betway for ages….They have now taken my promos and free bets off me….Total scam!!…..UPDATE…Now they are asking me to contact customer service as shown below!!!Betway are uncontactable as everyone knows!!Even live chat is crap and I am always at least 30 plus in the queue!!Avoid these scam artists people!!!

Reply

DO NOT USE THIS WEBSITE!! Never anyone to help you and when you finally get a hold of someone (only thru Twitter) they give you the run around and then just stop answering you. I was also provided an email which gives you a bounce back “not monitored”. I have been waiting for two withdrawals, one since February and the other since May. They don’t care, they take your money no problem but to send you your withdrawals forget it! This website should be shut down. They are horrible and the fact that they can treat people like this says volumes!! Its pretty disgusting!

Reply

From many times ago my account is locked but these guys never reply and also they have their help which is unavailable all the time I have got my money in there I lost 100k and now I have got 15k inr in that account but these guys are making a huge problem from months and months Disgusting If your company has even little bit shame I have provided you the username below just refund my money back or unlock my account Username Babita Tamang

Reply

Betway need to sort out there withdrawal system I use my card to put money in but it won’t let me use the same card to take money out I not the first person that had this problem when are the gambling commission going to shut then down.

Reply

Back here again as a last resort as there’s no way to even contact these people. I’ve been waiting over 3 weeks for a withdrawal to process. There’s not even livechat anymore, just an automated robot that takes you in an endless loop. All I want to do is cash out my money so I never have to go through this B.S again.

Reply

What a shambles what kind of company doesn’t have a contact number especially when dealing with thousands of Pounds Of peoples money the live chat is nothing short of a shambles non-existent customer service who expect you to wait 3 hours yes 3 hours just to get down to number 3 then cut link (no customer service at all )no phone number even the support email is obsolete Instead of spending money on famous people doing advertising, maybe you should spend that money employing people to deal with the problems just a thought….3 hours on a live chat to get kicked out then they say you cannot contact them on the number provided due to COVID-19. I know the accountants are to save money but don’t you think this is a stretch too far?….. Shocking would be an understatement. I’ll hold my breath for any response other than contact us on live chat which is a load of baloney. My belief is the live chat is run by a cleaner in the cleaning cupboard who answers messages only on a break.

Reply

Made a bet on Argentina on the COPA finals (vs Colombia) and obviously Argentina won. However, I am furious when I saw that my betslip shows I’ve lost. I am new to betting so I was trying to find a reason why as it seems totally whack. But of course, there is no one you can talk to but a robot on live chat that does not make any sense. Then I emailed complaints and their response is more abysmal: “saying that what I wrote is not a valid complaint and I should just proceed to Help FAQ page for my queries”.How is it not a valid complaint? Their FAQ page is as rubbish as their complaints team. All I want is an explanation! And my money!Stop ripping people off!!!

Reply

Sometime ago i had a problem with my withdrawal that had restrictions on the Betting Agency’s end which they however requested me to change to another alternative which i had done recently, may i kindly have my deposit now?? I will be back with a positive review once this issue has been resolved.

Reply

Awful customer service. Issue with my withdrawal due to one of my cards no longer being in existence. Spoke to an agent through live chat (the only way I could speak to a human was to ask the chat bot to raise a complaint). Was told my withdrawal was going through – well no it wasn’t because you told me it wasn’t by email there was an issue with my BACs payment. Agent then decided to do data protection and told me my address was incorrect (I emailed 7 months ago with verification of my address as per their advice). Agent terminated live chat when I asked to speak to someone who could tell me why my BACs transaction wasn’t working and wanted to raise a complaint. Could understand if I had been abusive but I wasn’t. Still no money have emailed but doubtful I will get a response .Edit: So Betway have responded below to my review but still not replied to my email to tell me what the problem is exactly. Tried to explain the issue is that my bank has changed card providers from Visa to Mastercard so they cant refund to the Visa card as it no longer exists but the mastercard is for the exact same account.. Tried to tell them on live chat to send it by BACs gave all my details as per their instructions on withdrawel page. Details provided are exactly the same I have given to other gambling sites and they don’t appear to have had an issue. Triple checked the details and they are correct. Other sites respond to my emails and they don’t cut me off on their live chat. 😒As per my email if you don’t respond I will be raising a complaint via Gambling Commision or similar

Reply

Anyone reading this, I wouldn’t use Betway find another app that deals in good practice. I have been trying to withdraw money back to my bank card for almost a week lol (I wish I was laughing) I mean how long does it take to transfer some money into a account the same account they took money from when I lost. Absolute joke of an app!!!! Stay away from these crooks unless wanna be done over.

Reply

Leave this app alone.. They take your money but don’t wanna pay you when you win.. Been waiting on a withdrawal for days now when other betting apps pay you within a day.. Betway are a bunch of criminals it seems just out to rob peoples money

Reply

Before this very disappointing situation I was a 5* review giver regarding Betway I’ve never had a problem with retrieving my earned winnings I have won the most I e ever won on any casino on Betway but this time I won it’s still not even showing as paid nay mind been sent to my account like every other time prior but I try get in touch but it keeps swapping to something else or severes my play and I have to sign in again well disappointed and I really need it rather a lot at this time in my life only 120 but to me it is going to really help me I’ve not even got £2.50 in my account and been waiting for it for a week now sad

Reply

Been playing slots on here for a while now and I thought it was just bad luck at first but no all slots seem to be the same takes ages to get the bonus and never win more than you bet, played to many games for it to just be bad luck, I can’t comment on withdrawals never won anything to withdraw lol

Reply

Opened my account, deposited 30 pounds, immediately got logged out and when trying to log in I get the message “Account has been locked, contact customer support”. The customer support is atrocious. And thats an understatement. No email, no phone service only live chat. For the live chat I first had to get past the chatbot which is clearly designed to turn you away from a human operator. Once you find the right combination of questions that will let you talk to an agent you gotta wait. I started as nr 44 in the queue, waited 90! mins to reach nr 11 when the chat stopped responding and I had to start again at nr. 36… How can you treat people like this? You take my money, you lock me out and then you make me wait in queue for over 2 1/2 hours before I can speak to a human to get my money back? This is appalling!

Reply

Unfortunately, as usual betway customer service refuse to reply to your email once you present a counter argument. They are refusing to look into a rather dodgy match with clear red flags in my opinion. 1) if you look into the official website which I sent via email you see a team only had 8players in a T10 cricket match which goes against the rules. Once you look at the scorecard of both teams you get the picture, the batting team only had 8 players as oppose to 11. furthermore. I watched this match in play and the team had no players to come out to bat despite winning the toss, opting to bat first, having 3 wickets in hand and 9 balls remains of the innings. If you go with betways assessment of the team declared, they should be questioning this as why would a team want to declare with overs and wickets in hand? This was a T10 cricket match not a test match… no weather disruptions or overs reduced either. Either way you look at this doesn’t add up and I should be entitled to have my stake returned as a long term valuable customer. I have also sent the link to the official website for the match via my registered email address.

Reply

Signed up on 07/07/2024, but my account was locked right before first deposit. Despite sending the verification (which I had to contact live chat to find out I even needed to), An email asking for more personal information and sensitive documents came from a different brand (Dream Bingo) than I’d signed up to (betway.com) and Gmail flagged it as suspicious, adding to my concerns. After several live chats, multiple emails, and 2 emails to their complaints department I still have no resolution.Customer service was awful—dismissive, unhelpful, and prone to purposefully disconnecting chats. Today I waited over 8 hours in one live chat queue (this isn’t a joke 11:30am to 7:30pm), only to be disconnected when I was next in line. Social media support was even less useful, just spouting generic responses and refusing to help.Despite sending all requested documents on day 1 and trying every possible contact method, I’ve made zero progress. This whole ordeal has wasted countless hours and turned what should have been a fun experience into a nightmare.I want to warn others about Betway’s poor/ lack of handling of customer issues. If you value your time and sanity, avoid Betway. They need to fix their processes and improve their customer service. I’m just glad this happened before I put any money in.I will edit this review with any updates.

Reply

Awful. To get through on chat you must click you want to self exclude, and then are 30+ in line. You’ll then get a disconnected message. They also limit bets to improve profits. Do not use.

Reply

Absolutely disgusting customer service. Up until now had now issues but haven’t processed my withdrawal and live chat and twitter can’t tell me anymore. No emails received. I won’t be recommending or using you guys anymore. I will be closing my account once I have my money. Shame as was enjoying this casino beforehand.Edited to say no email correspondence has been received

Reply

I withdrew funds I had won on the 3rd of July and was approved for release the same day but as of now the 11th of July, betway has failed to pay me anything. Live chat takes hours to get a human and they keep saying they’re working on it but every time frame they provide they don’t honour. I’m just tired of this nonsense now. I will happily change this review to a positive one as soon as they pay me my Withdrawal but until then, this review will stay up.

Reply

I just deposited funds into my Betway account about an hour ago through my online wallet, as soon as the money was received betway shut down and I can’t access my at all. I haven’t even receive an email notification to update me about the issue. It just went quiet and I’ve been left confused and cluelesss.You advised I can contact your live chat but it doesn’t connect as well. I would like to request for my refund so that I can utilize my funds somewhere else

Reply

I love using betway and will update my reveiw if they can help resolve my issue. Betway is great for betting and casino but when it comes to payout im still waiting for $75 to come to my card . All my info has already been fully verified by requested documents asked for by the operations team. No wjust waiting on deposit going over 48hrs

Reply

Do not I repeat do not set up an account with this fraudulent company.. I put a £500 bet on Arsenal to lose to Bayern back in April and I won the bet and they shut down my account and told me I must send id and proof of address which I did numerous times and still no reply.. Any correspondence to and from them is from an automated email so you’re basically talking to no one.. So they robbed me £500 or £1300! If u include the winning bet and this company is still aloud to trade how I don’t know but I won’t give up until it’s closed down for good.. So if you’re reading this finding another app to place bets because this ain’t the one to do it with

Reply

Cant withdraw money, And 0 help when contacting them on email. Scam-site

Reply

Cancelled my account will go elsewhere Betway is a con.4 consecutive football bets which I would have used the cash out option were unavailable due to one fixture miraculously becoming greyed out and no longer available for cash out.I have lost a decent amount of fairly won money because of this.Customer service non existent and appalling in attitude.I was spouted with terms and conditions and the fact that Betway can reserve the right to withdraw the cash out option whenever it suits them !I have contacted the IBAS regulator who are now looking into my complaint.If you like the cash out option and want a fair chance of using it don’t open a Betway account.

Reply

I can’t advise anyone enough to NOT use this company. They are an absolute shambles. To start I had an issue with them double depositing from my account! Luckily I noticed as they didn’t (obviously) secondly the money was deducted from my bank account but not credited to my account. Thirdly when I withdraw’d my winnings they sent me a email 3 days later stating that they unsuccessfully tried to pay my winnings to this account. This is lies as it is the same account used for depositing which obv course worked fine. There is completely no customer service and wait over a hour per time on live chat. I still have not received my winnings but will not give up. Please everyone use another company and save yourself all this grief.

Reply

Scam. I deposited money. I suppose to get a promotion. After they took my money they said my card is not valid for that promotion. One person in the chat said to wait for the spins to come into my account and the other person said my card not good after they took the money. Scam. Dont use it

Reply

Not the worst site but since I’ve joined I have noticed that I’ve always had to sent at least 100 pound on a game before a bonus I’ve never got on on less than 100 pound spent and win like 40 50 back. When I have some change in there I play the virtual sports I’ve now done 33 bets and won once on it but the rest ha e lost by 1 section all the time so shows you something. Other that that the sports site promotion are good just a Shane you get chested om on games big bass fortune is pointless game never get a bonus but so many scatters amd big bass bonanza is where u have to play 100 or more

Reply

The fact I have to take to Trustpilot to try to get a response from Betway says it all .Deposited £20 on Wednesday 3rd July. Won £60 including stake Thursday 4th July.Withdrew Fri 5th July back to the same card I made the deposit on the Wednesday, card is fine and I checked with my bank.Then received an email on Sunday 7th July saying they cannot deposit money in this account. Unbelievable!The funds are also not back in the Betway account so where are they Betway?Got a phone number, but cannot get through because Betway are still going through the Covid crisis and will not answer? Companies still hiding behind this reason disgraceful. You cannot get past the Chatbox Bot,no one answers emails and I have to say this is starting to look like dishonest set up.I would appreciate a response from a human who has a name other than Betway team, first name would do. RegardsDerrick Smyth

Reply

Im still waiting for my withdrawal, it’s been 2 weeks now and seriously you are joking for telling me u sent me an email with everything provided . Please tell me what is going on as you are keeping my 400 euros that I won .

Reply

I do Withdrawal from yesterday I can’t even find where is my money and if anything updates please lat me know i still waiting.

Reply

i had an account with betway, they was happy taking deposits from me, but once i withdrawn £3000, and 2x £500 i am still waiting 3-4 days later for any of the money to go into my bank. i have called them and used livechat but i can’t get through. terrible service

Reply

Like many listed below, i have money that i won and i cant withdraw it. Ive been through live chat and customer service but i cannot update my payment method despite the fact i used that payment method to deposit into my original account.They are illegally holding my money.Hi – You have asked me to send you a private message. Ive been on Chat with you and ive emailed Support, and ive been on touch on Twitter and no-one can help me. Where do you want me to submit a private message as i cant see the function on here ??

Reply